Omi Jewelryレビュー 

Really good customers service helped me with all the questions I had n wen it came to shipping they were very helpful about it

My picture pendant of my mom is Excellent!!!

When shopping for a ring I didn’t see my size. I contacted customer service and they were able to customize the ring for me without hesitation. Great customer service. Package was delivered securely by fed ex in a timely manner. I absolutely love the ring!!!

Outstanding experience! I had been Rolex shopping for a while and visited many places in the Diamond District, including some of the well-known, social-media-popular shops. Being new to the luxury watch game, I wasn’t sure what to expect.

The professionalism and promptness Rodney showed were truly unmatched. Communication was always timely and clear, and I couldn’t be happier with my Rolex. It was sent in pristine, secure condition.

The entire transaction was smooth, fast, and extremely professional. I would recommend Rodney to anyone without hesitation.

I had a great experience purchasing a pre-owned Rolex from OMI Jewelry. The entire process was smooth, transparent, and professional from start to finish. They were knowledgeable, responsive, and made me feel confident in my purchase. I would absolutely recommend OMI Jewelry to anyone looking for a quality timepiece and excellent service.

The Rolex I purchased specifically said it had a ceramic bezel both in the headline of the listing and in the description. I received an aluminum bezel Rolex. The attempt to make it “right” was to try to upsell me on a more expensive watch. False advertising and lackluster customer service. Also, if you want to actually talk to someone on the phone it’s basically impossible. No one answers the phone.

I'm so glad I chose Omi for my jewelry purchase. They were wonderful to deal with, and when a slight shipping problem occurred, the owner took care of everything personally. I can't recommend Omi highly enough!

I had the best experience dealing with Russel. I purchased a stunning gold and diamond Chai, and the entire process was seamless and enjoyable. Russel demonstrated exceptional professionalism, guiding me through every detail with patience and expertise. His attention to detail and commitment to customer satisfaction truly stood out, making this purchase memorable. I highly recommend Russel to anyone looking for quality products and outstanding service.

I recently worked with Anthony from OMI
Jewelers to find the perfect Rolex watch, and I couldn't be happier with the experience! He was knowledgeable, patient, and helped me find exactly what I was looking for. His expertise and excellent customer service made the process seamless and enjoyable. Highly recommend working with Anthony if you're looking for a luxury watch!

I purchased a Rolex Datejust with diamond markers from OMI Jewelry, expecting both quality craftsmanship and reliable customer service. Unfortunately, within just a couple of months of ownership, I encountered my first issue. While on vacation in Cancun, humidity somehow entered the watch — something that should not happen with a Rolex. I returned the watch for repair, which OMI handled.

A few months later, I wore the watch again and discovered that several of the diamond-encrusted hour markers had fallen off. This was the second repair needed within only seven months of ownership. This is not a watch I wear daily; in fact, I estimate I’ve worn it fewer than 10 times in that entire period. For a luxury watch — especially a Rolex — this level of recurring issues is alarming.

What has been equally disappointing is the change in OMI’s responsiveness. When I was in the buying process, they were highly attentive, quick to respond, and eager to answer every question. However, when it came time to address this second repair, communication slowed dramatically. I had to follow up repeatedly and even express that I would consider legal counsel to get an appropriate response.

I understand that after a sale, a repair may not generate new revenue for a business, but for a high-value purchase, post-sale service is just as important as the initial transaction. The experience has left me deeply concerned about both the quality of the watch and the company’s commitment to customer care. OMI’s warranty covers only two repairs per year, so I worry about what will happen after the two-year warranty expires if these issues continue.

My fiancée has purchased multiple items from OMI, but after seeing how my situation was handled, she too has reconsidered doing business with them. We were referred to OMI by several customers, but based on my experience, I cannot in good conscience recommend them. I will not be purchasing from OMI Jewelry again.

, expecting both quality craftsmanship and reliable customer service. Unfortunately, within just a couple of months of ownership, I encountered my first issue. While on vacation in Cancun, humidity somehow entered the watch — something that should not happen with a Rolex. I returned the watch for repair, which OMI handled.

A few months later, I wore the watch again and discovered that several of the diamond-encrusted hour markers had fallen off. This was the second repair needed within only seven months of ownership. This is not a watch I wear daily; in fact, I estimate I’ve worn it fewer than 10 times in that entire period. For a luxury watch — especially a Rolex — this level of recurring issues is alarming.

What has been equally disappointing is the change in OMI’s responsiveness. When I was in the buying process, they were highly attentive, quick to respond, and eager to answer every question. However, when it came time to address this second repair, communication slowed dramatically. I had to follow up repeatedly and even express that I would consider legal counsel to get an appropriate response.

I understand that after a sale, a repair may not generate new revenue for a business, but for a high-value purchase, post-sale service is just as important as the initial transaction. The experience has left me deeply concerned about both the quality of the watch and the company’s commitment to customer care. OMI’s warranty covers only two repairs per year, so I worry about what will happen after the two-year warranty expires if these issues continue.

My fiancée has purchased multiple items from OMI, but after seeing how my situation was handled, she too has reconsidered doing business with them. We were referred to OMI by several customers, but based on my experience, I cannot in good conscience recommend them. I will not be purchasing from OMI Jewelry again.

Ruben Madrigal -

Absolutely love my diamond pendant from Omi Jewelry the sparkle is unreal the quality was flawless and the service was top notch from start to finish highly recommend.

Look, first time buyer and they really know how to treat their customers. They got everything you could possibly be looking for. The diamond quality is higher compared to anybody else per dollar so it a no brainer to buy from OMI jewelry. Their customer service is special they make you feel like family. I will definitely buy from here again.

The Jesus Pendant I ordered was absolutely beautiful! It took a couple weeks to receive because it needed to be ordered, however, when I received it, the pendant was so stunning! The box it came in was perfect, plus the inside lights of the box made the pendant look like something out of this world! Thank you!

I highly recommend OMI Jewelry to anyone in the market for fine timepieces or jewelry. They have truly earned our loyalty. I recently purchased a 2025 Rolex Submariner for my husband, and he absolutely loves it. The entire process was seamless, and the communication throughout was exceptional.

My husband has already expressed his intent to return to OMI for future watch and jewelry purchases. Thank you, OMI, for making our first Rolex purchase not only effortless but also memorable through your professionalism and genuine care for your customers.

Customer service is HORRIBLE! Needing an account closed and they have not sent me an email confirmation to reassure me it has been done. Have contacted them MULTIPLE times. Call and talked to someone and they told me to call back later.

I've worked with OMI a couple times over the past few years. They have always come through for me. They are very honest and deliver on their promises. If you're looking for high end watches and great prices, this is the place! Great products and customer service! I'll be working with them again very soon.

had the best experience at OMI Jewelry! The team is professional, extremely understanding, and genuinely works with you to stay within your budget. As someone who loves jewelry and has purchased pieces from other places before, I can confidently say that nothing compares to OMI. The quality is outstanding and truly speaks for itself.

What really sets them apart is their honesty and integrity. Unlike other jewelers, I felt I could fully trust OMI to provide exactly what was promised—both in terms of gram weight and craftsmanship. Their attention to detail and commitment to delivering top-quality work is unmatched. I highly recommend them!

Ordered a women’s Rolex in February, said it was in stock, (it wasn’t) waited 2-3 weeks for delivery. Most recently watch got moisture inside bezel(big non no) , now the watch has 2 year warranty from OMI. Not able to speak to 1 person after multiple calls/emails. Ended up taking watch to local authorized rolex repair shop. Was told the crown was not right and the crystal was ready to fall out. Spent more than 2K (of my money)having the watch fixed so I could wear it😳 horrible customer service, especially when purchasing such a high dollar item, shame on you guys. Buyer beware . I heard Bobs watch’s is the way to go, unfortunately it was too late for me.

Authur helped me get my dream watch and they have great customer service

The earrings was exactly as described on the website thank you so much I can’t wait to buy more products