Omnisend レビュー 

Omnisend からの回答

2026年1月5日

Thank you for sharing your experience. We’re glad our support team was able to dedicate the time needed to support you and work through everything together. Being available and committed when challenges arise is an important part of helping our customers keep their marketing moving forward.

Omnisend からの回答

2026年1月5日

Thank you for sharing your experience. We’re pleased Omnisend is helping you run email and SMS marketing efficiently, with a smooth setup and a wide range of options to support your growth. Our team is here to support you whenever you need guidance.

Omnisend からの回答

2025年12月26日

Thank you for sharing your experience. We’re happy our support team could assist quickly and keep your work moving forward without interruption. Being dependable when timing matters, even during holidays, is central to how we support growing businesses.

Omnisend からの回答

2025年12月25日

Appreciate you sharing this. It’s great to hear Irem was able to identify the Shopify connection issue so quickly and walk you through the fix. Fast, clear support helps keep your workflows running without disruption. We’re glad we could get you back on track and support your continued progress.

Omnisend からの回答

2025年12月24日

Merci d’avoir partagé votre expérience en détail. It is great to know Omnisend was easy to use from day one and delivered a reliable setup. We truly value your comments on email templates and design flexibility. Clear feedback like this helps us identify where more creative control can make a real difference in daily work and campaign performance. We appreciate your trust and remain focused on supporting your progress.

Omnisend からの回答

2025年12月18日

Thanks for sharing this. Setting up SPF, DKIM, and DMARC can be challenging, so it is great to hear Burak was able to break it down clearly and guide you through it. Those recordings can make a big difference, especially for non technical teams. Thanks for trusting us to support your progress.

Omnisend からの回答

2025年12月16日

We appreciate you sharing this perspective. It means a lot that customer support tipped the scale for you. While there is always room to improve, we are glad the experience and assistance you received made Omnisend a strong choice for you.

Omnisend からの回答

2025年12月9日

Thank you for taking the time to share your experience and perspective. We’re sorry to hear about the situation you’ve described.

At this time, we have not been able to identify an Omnisend account that matches the information provided in your review. We’ve reached out to you directly through Trustpilot to request additional details so we can locate your account and investigate this properly.

We understand the frustration reflected in your review, but the claims you described do not align with our policies or how our platform manages customer accounts. Once we can identify your account, we will gladly review what occurred.

To address the point you raised about bounce rates: email service providers, including Omnisend, may pause campaigns that exceed industry-standard bounce-rate thresholds. This is done to protect your sender reputation and overall deliverability, as continued sending under these conditions can cause long-term damage to your domain and negatively impact all future campaigns. A pause allows us to investigate the underlying cause and prevent further harm.

We would be more than happy to review your case in detail, including any concerns regarding credits, once we have confirmed your account information. Please reply to the outreach we sent via Trustpilot so we can assist you directly.

Omnisend からの回答

2025年12月5日

Thank you for taking the time to share your experience with us. We’re sorry to hear that the SMS estimate shown during signup felt misleading — we understand how disappointing that must have been.

When you upgrade to the Pro plan, you receive monthly SMS credits equal to the price of your plan. The number of SMS messages shown during signup is always an estimate because actual SMS costs vary by country and by message length. This means the system can’t display a guaranteed fixed number, only an approximate value.

In your case, you did receive your full monthly SMS allowance. The credits were used more quickly because SMS messages sent to the UK are more expensive compared to the U.S. rate used for estimation, which reduces the total number of messages that can be sent with the same credit amount.

To help clarify this during signup, the plan page includes an information (“i”) icon next to the estimate, noting that the actual number of SMS may differ based on recipient country pricing. Still, we understand how this could have been confusing, and we appreciate you bringing it to our attention.

We will be using your feedback to improve the clarity of our signup process — especially around how SMS estimates are communicated — to ensure this information is even clearer for future users.

Omnisend からの回答

2025年12月1日

Thank you for taking the time to share your feedback. We’re very sorry to hear about the challenges you experienced and understand how frustrating this must have been during such an important sales period.

After reviewing your case, we confirmed there was a brief initial glitch with the contact upload, which was resolved, and your file was imported successfully. However, the core issue preventing your campaign from being sent was not related to the upload itself, but to the consent status of contacts within the list you shared with our support team. All contacts in that file were marked as non-subscribed, indicating they had not given consent to receive email marketing.

Due to compliance requirements, including GDPR and other email marketing regulations, we are legally required to respect each contact’s consent status. This means that our support team cannot convert non-subscribers into subscribers on your request, override their consent settings, or send promotional content to individuals who have not opted in. This is a safeguard to protect both senders and recipients, and ensures deliverability and compliance for everyone.

On the billing side, our support team informed you that refund reviews can take up to 48 hours, and your request was processed within that communicated timeframe. In addition, any refunds must be handled in accordance with our Terms of Service, and your case was succesfully processed following those guidelines.

We’re truly sorry that the experience felt disappointing, and we appreciate you sharing your perspective. Our team remains available if you have any further questions or require additional clarification.

Omnisend からの回答

2025年11月27日

Thank you for the review and for recognizing Burak’s quick and clear support — we’re glad he was able to help you resolve things smoothly. We appreciate your 4-star rating, and we’ll continue improving to deliver the kind of experience that earns all five.

Omnisend からの回答

2025年11月24日

Thank you for the feedback. We’re glad Omnisend has been a strong fit for your new brand, and it’s great to hear the pricing, interface, and support made the move from Klaviyo and Mailchimp worthwhile. We’re here to help you keep building momentum as Truthkins.com grows.

Omnisend からの回答

2025年11月24日

Thank you for the feedback. We’re glad to hear the Shopify integration and setup felt smooth, and that Omnisend stands out as the easiest tool you’ve worked with. It’s great to know the platform helps you move quickly and stay focused on growing your business.

Omnisend からの回答

2025年11月24日

Thank you for sharing your experience. We’re glad Emna was there to guide you through the domain verification process and help turn a frustrating task into a clear, manageable one. Support moments like these are important to keeping your marketing running smoothly as you grow, and we’re happy she could assist.

Omnisend からの回答

2025年11月24日

Thank you for taking the time to share your experience. We’re truly sorry to hear about your frustration, and we fully understand how concerning unexpected charges can feel. We appreciate you giving us the opportunity to clarify what happened on our side so that everything is fully transparent.

When you activated the promotion, it applied a 30% discount to the first three months of a standard recurring subscription plan. This type of promotion doesn’t convert the plan into a fixed-term package — it simply reduces the cost of the first three billing cycles of an ongoing subscription. The recurring nature of the plan, as well as the price after the promotional period, was displayed during checkout and outlined in the Terms of Use agreed to when your account was created. In our Terms of Use, it is explicitly stated that subscriptions renew automatically unless cancelled, which is why the subsequent charges occurred.

To clarify how billing worked in your case: your card details were entered directly during the subscription activation process, which initiated a recurring plan immediately. Invoices and receipts were generated for each billing period and sent to you regularly. The subscription could be cancelled at any time from your account settings. Once a recurring subscription is activated, no additional monthly authorization is required for charges to be processed.

Based on this setup, the payments you received were processed under an active recurring subscription that remained open.

Regarding the dispute you initiated with your bank, you are absolutely entitled to challenge any charge you believe is incorrect, and we fully respect that right. We will cooperate with your bank throughout their review.

Once again, we’re genuinely sorry that your experience felt disappointing, and we appreciate you sharing your perspective. Your experience matters to us, and we’re here to help clarify anything that remains unclear.

Omnisend からの回答

2025年11月19日

Thank you for sharing such a detailed and generous review. We’re glad the Partner Program feels genuinely supportive and that the combination of hands-on guidance, transparent pricing, and an intuitive platform is helping you deliver stronger results for your clients. Hearing that Omnisend offers a smoother workflow than what you’ve experienced in Klaviyo means a lot — our goal is always to help partners grow efficiently and confidently. We’re grateful to be part of your success.

Omnisend からの回答

2025年11月19日

Rokas out here making us all look good! 👏
Appreciate you taking a moment to drop such a kind note!

Omnisend からの回答

2025年11月17日

Thank you for sharing your experience. We’re glad our support team was able to help you resolve the contact list issue quickly — even on a Sunday. Reliable, timely assistance is a priority for us, and we’re grateful to hear it’s made a difference for you.

Omnisend からの回答

2025年11月17日

Thank you for your feedback — and for being with us for six years. We’re glad Omnisend continues to support your goals and that our customer support team has been helpful along the way.

Omnisend からの回答

2025年11月14日

Thank you for sharing this experience with us. We’re really glad the team could step in quickly, help clarify what happened, and get your Black Friday campaigns restored without losing momentum. Situations like that are never easy, and we appreciate you trusting us to support you through it. We’re here to make sure your marketing keeps moving forward, even when surprises pop up.