Omnisend レビュー 

Omnisend からの回答

2025年11月12日

Thank you for the great feedback! We’re glad our team could assist quickly and effectively — fast, reliable support is one of our top priorities.

Omnisend からの回答

2025年11月12日

Thank you for taking the time to share your experience. We’re truly sorry to hear that our agency partner did not meet your expectations and completely understand how frustrating this situation must have been for your business.

Please kindly note that our Partnerships team took your feedback very seriously. We’ve been in close correspondence with the agency you worked with, and we understand that the agency has already communicated that they’re unable to continue assisting you with resolving these challenges. To ensure you receive the support you need, our Partnership Manager has reached out and offered to connect you with another certified agency partner who can fully assist you in getting everything back on track.

From the technical side, it appears that your current setup is configured as a Shopify connection, which could explain the “API failed” errors you’ve been experiencing. Our Support team has already shared the steps required to resolve this issue, and we remain happy to collaborate further to ensure a smooth resolution and improved experience going forward.

Omnisend からの回答

2025年10月27日

Thank you for your feedback. We’re committed to fast, effective support so you can stay focused on what matters most. We’re glad we could resolve your issue quickly!

Omnisend からの回答

2025年10月24日

Thank you for your feedback. We’re committed to providing timely, helpful support so you can stay focused on growing your business.

Omnisend からの回答

2025年10月28日

Thank you for updating your review — we truly appreciate your honesty. We’re really sorry our support response time didn’t meet your expectations. When an issue involves a third-party provider, it can add extra layers to the troubleshooting, and unfortunately, that sometimes means delays. Still, we know how important timely support is, and we’re actively working to improve that experience. We’re glad to hear you love the service, and we’ll continue doing our part to support your success, every step of the way.

Omnisend からの回答

2025年10月15日

“You couldn’t ask for better customer support” — that’s the highest compliment we could hope for. Thank you! We’re glad to know both our support team and platform are helping you grow your marketing confidently and efficiently. Our goal is to make every step feel effortless, so you can focus on building your business while we handle the tech side.

Omnisend からの回答

2025年10月13日

Thank you for the kind words! We’re thrilled Deniz and Alyssa made your transition seamless. Delivering great support during every step of the transition is something we take seriously, and we appreciate you recognizing our efforts.

Omnisend からの回答

2025年10月13日

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Omnisend didn’t meet your expectations and completely understand how disappointing that can feel after giving the platform a try.

We’d truly appreciate the opportunity to better understand which areas of the product or experience fell short of what you were looking for, and how we might improve. Your perspective is incredibly valuable to us, as it helps us continue enhancing both our product and support experience.

Please don’t hesitate to reach out to our team via in-app chat or by email at support@omnisend.com. We’d genuinely value the chance to learn more about your experience and hopefully turn it around.

Omnisend からの回答

2025年10月9日

Delighted to hear your first support experience was quick and effective. We’re always working to make sure every customer feels supported and confident in using Omnisend from the very first interaction.

Omnisend からの回答

2025年10月6日

Thank you for updating your review and sharing your experience. We’re truly glad that Sanya was able to turn things around, resolve the issue, and make sure you felt fully supported. Hearing that your experience improved means a lot to us — that’s exactly what we aim for when challenges arise. Our goal is always to help our customers succeed and build lasting trust through genuine care and transparency. We’re grateful for your confidence in Omnisend and thrilled to have you with us.

Omnisend からの回答

2025年10月16日 に更新

Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered and completely understand how frustrating this must have been — especially after investing time and effort into setting everything up.

After reviewing the case, our team found that the potential issue might be caused by your store’s API rate-limiting requests (429 - Too Many Requests), which prevented Omnisend from maintaining a stable connection. While your credentials were correct, the store’s system was temporarily blocking further requests to avoid overload. This is why reconnecting resulted in recurring errors.

We realize how disruptive this situation was for your business and regret that it led to temporarily paused workflows. Our team has shared a few potential next steps with you directly in the ongoing communication, and we’d be happy to continue working with you or your developer to get your connection restored.

We appreciate your patience throughout this process and remain committed to helping you get things back on track.

Update: The issue appeared to be related to hosting provider limitations on the /wp-json/wc/v3/ endpoint. After collaborating with the hosting provider, we made the necessary adjustments on their side to ensure Omnisend requests are processed successfully. According to the latest logs, 429 errors are no longer occurring, and the issue has been fully resolved.

Omnisend からの回答

2025年9月22日

Vielen Dank für Ihre Bewertung. It’s great to hear our chat support provided quick help and that you’re making the most of our features and offers. Your success is what we always strive to support.

Omnisend からの回答

2025年9月19日

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. At Omnisend, we take compliance with our Anti-Spam Policy very seriously to ensure that all our users operate in line with industry standards and regulations. This is an integral part of maintaining a safe and effective email marketing environment for everyone.

When accounts are found to be in violation of this policy, our Compliance team is required to take action, which may include account suspension. While we’re unable to share specific details regarding individual evaluations, we hope the information outlined in our Anti-Spam Policy helps provide clarity on how these decisions are made.

Our anti-spam policy can be found here: https://www.omnisend.com/anti-spam/

Omnisend からの回答

2025年9月17日 に更新

Welcome aboard! We’re so excited to be part of your journey from day one. We’re glad the platform’s layout and usability are already making a difference. As your business grows, we’re committed to being a reliable partner in helping you reach your customers and drive results.

Omnisend からの回答

2025年9月11日

Thank you for your feedback! We’re thrilled Burak could support you so well — our goal is always to take care of the heavy lifting so you can focus on what matters most.

Omnisend からの回答

2025年9月11日

¡Muchas gracias por compartir tu experiencia! We’re delighted to hear Maria was able to support you with patience and efficiency. It’s wonderful to know our team is helping you feel confident using Omnisend. We’ll be here anytime you need us.

Omnisend からの回答

2025年9月8日

Thank you for sharing your experience. We’re glad our support team could provide quick, personalized assistance to get your Big Cartel store connected. Your recommendation means a great deal to us.

Omnisend からの回答

2025年9月4日

It’s great to know Omnisend feels like a better fit for you compared to other platforms. We’ll keep focusing on making it easy, powerful, and reliable — because at the end of the day, your opinion is what matters the most for us.

Omnisend からの回答

2025年8月19日

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent interaction with our support team left you feeling frustrated, that’s not the kind of experience we want for our customers.

We’ve carefully reviewed the details of your case, including the screenshots you provided, and we’d like to clarify a key point: while your billing is always based only on subscribed email contacts, the fixed tier plan also has a monthly reach limit. This counts the unique people you engage across different channels (email, push, SMS), not just subscribers. That’s why your account reflected 3,502 unique contacts reached, even though your subscribed list was around 3,240.

We completely understand how this could feel unclear and confusing, and we take responsibility for not making it more transparent from the start. We’ll be reviewing how we explain these details going forward, so other customers don’t run into the same situation.

Our team has already shared some steps you can take if you’d like your limit to apply only to email (such as pausing push notifications), but we’d be more than happy to continue working with you directly to ensure the plan best fits your needs.

Your feedback is very valuable, and we’ll use it to improve how we communicate these details moving forward.

Omnisend からの回答

2025年8月15日

Happy we could resolve your setup without delay! Your recommendation means a lot, and we look forward to supporting your future marketing efforts.