I cannot say enough good things about the customer service we have received from Omnisend! Melanie, Ruddy, and Ally have been absolutely wonderful to work with. All three have been incredibly kind... もっと見る
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UPDATE 9/23/26: We've been unsuccessful in getting any meaningful assistance from omnisend. The reply here, for the world to see, does not resolve any of the issues we continued to experience... もっと見る
企業が回答しました
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... もっと見る
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Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... もっと見る
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企業情報
当該企業による記述
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
連絡先
Saint Katharine's Way 1, E1W 1YL, London, 英国
- support@omnisend.com
- omnisend.com
4.4
優良
510件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Most afordable cost
2025年7月15日
自発的なレビュー
Omnisend からの回答
Thanks for the shoutout! We believe powerful marketing tools shouldn’t come with a hefty price tag. Glad to hear the value’s hitting the mark!
They helped me migrate from Klaviyo to…
They helped me migrate from Klaviyo to Omnisend, contacts, email templates, automations, everything. I've been with them for over a month now, and no regrets so far. Sure, they might lack a few features compared to Klaviyo, but those are mostly minor ones, and some are already in the works. Honestly, I don't feel like I'm missing anything, and I'm paying less.
2025年6月9日
自発的なレビュー
Omnisend からの回答
Love hearing this! We’re so glad the switch from Klaviyo was smooth and that Omnisend is delivering what you need — at a better price. We're always working on closing those minor feature gaps, and it’s great to know you’re not feeling the difference. Thanks for growing with us!
Avoid Omnisend – Unprofessional and Arbitrary Account Bans
We spent hours setting up campaigns, automations, and API integrations with Omnisend for our new ecommerce store, only to have our account suddenly deactivated without any clear reason. Initially, we were told we violated their Terms of Use, which we knew wasn’t true—especially since we hadn’t even sent a single marketing email yet. After pushing for clarity, we received a vague follow-up stating that no specific violation occurred, but that they still chose to deny access without explanation.
We don't do shady business. We are your average European online clothing store.
This kind of behavior is unprofessional, opaque, and damaging—especially to small businesses trying to get off the ground. We were left without access, without support, and without any accountability from their side. If you value your time, data, and business continuity, look elsewhere. Omnisend is not a reliable partner.
2025年7月11日
Omnisend からの回答
Thank you for sharing your experience, we truly regret the frustration and disruption this situation has caused you.
We understand how much time and effort goes into launching a new store and setting up campaigns, automations, and integrations. We’re genuinely sorry that your account was deactivated in a way that felt abrupt and lacked clarity.
After conducting an internal review, we found that your account was mistakenly flagged during our initial verification process. Our systems are designed to detect patterns that may indicate suspicious activity, but in this case, they triggered a false positive. We now recognize that your store is legitimate, and the restriction placed on your account was an error on our part.
We know how damaging a disruption like this can be, especially for small businesses in their early stages, and we take full responsibility. We are actively revisiting our internal procedures to prevent legitimate businesses from being inadvertently affected in the future.
We’d sincerely appreciate the opportunity to make things right. If you're open to it, our senior customer support specialist will contact you shortly to reconnect and explore how we can support your business going forward.
Thank you again for your feedback, it helps us improve and better serve businesses like yours.
Omnisend からの回答
Thanks for the kind words! We’re all about keeping things simple and effective, so you can focus more on growing your business, not figuring out the tech.
Esse é o poir software de email…
Esse é o poir software de email marketing que já usei qualquer alteraçãozinha que fizer no seu email, já fica bloqueado e não consegue mais fazer nada. É por obrigação usar o modelo que já lhe atribuiram, e sendo sincero é muito horrivél. Melhorem a parte de edição de email. Um bom email tem que ter um bom design não é só pegar e largar.
2025年7月10日
自発的なレビュー
Omnisend からの回答
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your experience with our email editor has been frustrating. From what you’ve described, it seems you've encountered an issue related to email formatting and template editing. There’s actually a simple yet effective way to resolve this, and our support team would be more than happy to guide you through it and help tailor your content exactly the way you need.
Unfortunately, we weren’t able to identify your account, and you haven’t responded to Trustpilot’s invitation to share your contact details. To get this sorted quickly, please reach out to our support team via in-app chat or by emailing us at support@omnisend.com — we’re here and ready to help you get the most out of Omnisend.
Omnisend からの回答
Effortless and crazy useful? We’ll take that badge with pride. Thanks a ton!
Amazing platform at the right price
2025年7月3日
自発的なレビュー
Omnisend からの回答
Right price, amazing platform – we love the way you think. Thanks for making our day!
Great content
We've had great experiences with linkbuilding with them. Their content produced is high quality and human written, and they pay in a timely manner
2025年6月17日
自発的なレビュー
Omnisend からの回答
We really appreciate the feedback! It means a lot to know you’re happy with how things are going. We’re here to keep supporting your success, every step of the way!
Fixed my issue the first time
Fixed my issue the first time. Professional all the way around. Cheers!
2025年6月15日
自発的なレビュー
Omnisend からの回答
Getting it right the first time and doing it with professionalism — that’s the gold standard we hold ourselves to. Thanks for letting us know we hit the mark!
They were curteous and really answered…
They were curteous and really answered my questions with no delay. Informed me very well on their services. Great customer service thus far.
2025年6月10日
自発的なレビュー
Omnisend からの回答
Thanks so much! We’re happy to hear the support felt fast, informative, and respectful — just the way it should. We appreciate you being with us and look forward to continuing to support you!
Omnisend love
I love omnisend- Its so easy to use and the team responds really fast to any enquiry. It makes it quite quick to create a newsletter and I love the stats too.
2025年6月9日
自発的なレビュー
Omnisend からの回答
We’re feeling the Omnisend love — and sending it right back! 💚
So glad to hear the platform’s been easy to use and that our team’s been quick to support you. Thanks for the kind words and for making us part of your email marketing efforts!
Omnisend からの回答
Fast replies and top-notch support are kind of our thing — glad you noticed! Appreciate you taking the time to share it.
I experienced a couple of fraudulent…
I experienced a couple of fraudulent charges cuz I shared my credit card online before. But Omnisend totally refund me and do not cause any my financial loss. Customer services are extremely helpful, thank you all!
2025年6月2日
自発的なレビュー
Omnisend からの回答
Thank you for the kind feedback — and we're really happy to hear the issue was fully resolved without any financial loss. We know how stressful fraudulent charges can be, and it means a lot that you felt supported and safe with Omnisend. If anything ever comes up again, you can count on us.
I really appreciate Burak
I really appreciate Burak, he was very patient, knowledgeable and greatly helpful for helping me resolve my dns issues. I hope I can use him everytime I need assistance. Awesome!
2025年6月1日
自発的なレビュー
Omnisend からの回答
Thank you for such thoughtful feedback! We're proud to have Burak on the team — he always goes the extra mile. It's great to know his guidance helped you through a tricky setup. We'll be here anytime you need a hand.
Omnisend からの回答
Great to hear you're having a top-notch experience all around! Big thanks for the shoutout and trust!
Dilara was most helpful
2025年5月30日
自発的なレビュー
Omnisend からの回答
Our goal is to make sure you never feel stuck, and it’s great to know your experience reflected that. Thanks for taking a moment to share this!
Mathías was very informative and…
Mathías was very informative and helpful. He understood my issue and provided solutions to resolve it. As a retired Customer Service Manager, I can say that his customer service skills are very good. It was a pleasure having him assist me. Thank you, Mathías!
2025年5月29日
自発的なレビュー
Omnisend からの回答
Thank you for the kind and thoughtful feedback! As a former Customer Service Manager, your words truly carry weight — and we’re thrilled Mathías delivered the kind of support that stood out to you. We’ll make sure he sees your message. It was a pleasure assisting you, and we’re here anytime you need us!
Omnisend からの回答
We’ll never get tired of hearing that — thank you! 🙌 We’re always here to help.
I had a scammer bot test credit cards…
I had a scammer bot test credit cards on my store checkout. They made 57 orders before I caught what was happening. Because there is an order against the customer name in Shopify, I can't delete the account, so the email keeps getting synced to Omnisend. Dilara was so kind to me (I was very upset) and while the problem comes from Shopify, so the syncing can't be disabled, Dilara helped me to do what we can. I set them to unsubscribed on the Shopify side, which updated in Omnisend, so at least they are not part of any flows, or counting to my subscriber count.
The whole Omnisend support team are always so kind, and do what they can to help. Even when there's no solution to the problem, they always try to find the closest thing possible to make the situation better. And no question is considered stupid, or too small to ask. I've never felt so well-supported by any service provider before.
2025年5月29日
自発的なレビュー
Omnisend からの回答
We’re so grateful for your kind words. Situations like this can be incredibly stressful, and we’re proud that Dilara could guide you with empathy and clarity. While we wish we could solve every issue at the root, it means everything to us that you felt genuinely supported and not alone in the process. We’re always here for you — no question too small, and no concern unimportant.
Omnisend からの回答
Now that’s a dream team! 🙌 Big thanks for the shoutout to Baruk and Sanya — we’re so glad they had your back and made the support experience a great one!
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