Omnisend レビュー 

Omnisend からの回答

2025年5月27日

Thank you for the thoughtful feedback! We're so glad to hear our support team has made a real difference. Quick responses, real solutions, and never leaving you hanging — that’s exactly what we strive for. It means a lot to hear that you see it as one of our strengths!

Omnisend からの回答

2025年5月27日

Three reps, one fast solution, and zero stress — that’s how we like to do things! 😄 Huge shoutout to Dilara, Chaymae, and Mathias for making it seamless from start to finish. We’re so glad you felt supported every step of the way. Thanks for the kind words and for being part of the Omnisend community!

Omnisend からの回答

2025年5月27日

We’re all about keeping things easy and clear — and it sounds like Dilara delivered on every front! Huge thanks for the kind words. We’re lucky to have her, and even luckier to support customers like you!

Omnisend からの回答

2025年5月27日

What more could you want from customer service? We’re hoping… not much! 😄 Thanks so much for the great feedback — we’re thrilled our team could help out quickly and keep things friendly along the way.

Omnisend からの回答

2025年5月21日

We’re so happy to hear you had a great experience! Your kind words mean a lot, and we’ll definitely let Dilara know she made a difference. We’re here anytime you need us!

Omnisend からの回答

2025年5月19日

Thank you for the kind words! We’re especially glad to hear our support team was fast and accurate — even on the free plan. That’s something we’re proud of, because we believe everyone deserves great service, no matter their tier. We’re here to support you at every stage — free or paid!

Omnisend からの回答

2025年5月16日

This is exactly the kind of experience we want every customer to have — support that’s patient, clear, and genuinely helpful. Thank you for highlighting Dilara’s care and effort. We’ll make sure you continue to feel supported every step of the way!

Omnisend からの回答

2025年5月16日

Very good reviews like this one = big smiles all around! 😊 Thanks for the shoutout to Dilara — she’ll be so happy to know she made your day a little easier.

Omnisend からの回答

2025年5月15日 に更新

Thank you for your feedback, and we’re truly sorry to hear your experience with Omnisend didn’t meet expectations. We aim to provide timely and helpful support to all customers — regardless of location — so it’s disappointing to hear you felt otherwise.

From your description, it appears your campaign was paused due to a higher spam complaint rate, which triggers our automatic protection system to safeguard your sender reputation and deliverability. This is a common industry practice when the complaint rate exceeds 0.1%.

In such cases, our team typically shares guidance on how to resolve the issue and safely resume sending. We regret if this wasn’t clear or if your questions — such as about the message ID or link behavior — weren’t fully addressed.

Unfortunately, we were unable to locate your account details from the review alone. To properly assist you, we’ve sent you an information request via Trustpilot. Once we receive your account details or associated email address, we will be more than happy to review the entire case, revisit the paused campaign, and address any open questions you may have — including the message ID and any concerns regarding email links.

We appreciate your feedback, as it helps us identify where we might improve. We truly hope to resolve this situation to your satisfaction.

Omnisend からの回答

2025年5月12日

We’re all about making things easy for you — and sounds like Dilara delivered just that! 😄 Glad she understood exactly what you needed and helped you get it sorted fast. Thanks for trusting us to support you — we’ll keep showing up with that same energy every time!

Omnisend からの回答

2025年5月8日

Thank you for the great feedback! We’re so proud to have Dilara on the team, and it’s fantastic to hear she helped resolve everything quickly — that’s exactly the kind of support we aim to provide. We’ll be sure to pass along your kind words!

Omnisend からの回答

2025年5月5日

Thank you for the thoughtful and detailed review! We’re so glad to hear Omnisend has provided more flexibility and value for you, especially as you grow your ecommerce business. We completely understand the need for a balance between strong security and giving businesses the room to get started — and we’re happy to hear it’s been a smooth experience for you so far. It’s great to know you’re enjoying the templates, editor, and campaign reports too. Thanks for trusting Omnisend to support your growth — we’re excited to be part of your journey!

Omnisend からの回答

2025年5月5日

Wow — top spot? Now that’s a title we’re proud of! 🚀 Thanks for the awesome review. We’re thrilled the platform’s been smooth sailing and that our support team has had your back. Being your go-to app for Shopify means a lot to us. We’re here to keep things running smoothly anytime you need!

Omnisend からの回答

2025年5月5日

Five-star feedback all around — thank you! 🎉 We’re so glad you’re loving the platform’s ease of use and constant improvements (with more always on the way!), and we’re extra proud that our customer support (human and AI alike!) is hitting the mark. Thanks for sharing your experience — We appreciate your support and look forward to growing with you!

Omnisend からの回答

2025年4月29日

Thank you for the great feedback! We're so happy to hear our team could help you get your form up and running, even with the technical twists. That's exactly what we’re here for — making sure everything works smoothly, no matter the setup. Thanks again for trusting Omnisend to support you!

Omnisend からの回答

2025年4月29日

¡Muchas gracias por tu reseña tan positiva!
Hearing that Omnisend was easy and enjoyable for you truly makes our day. We’re grateful for your support and excited to keep helping you grow!

Omnisend からの回答

2025年4月23日

From “not marketing savvy” to fully set up in a night? We’d call that a win! 🙌

Thank you so much for the thoughtful review and congratulations on being so close to launching your brand! That’s such an exciting milestone, and we’re honored to be part of the journey.

We know email marketing can feel overwhelming at first, so it’s great to hear that Omnisend made the setup simple and stress-free. The fact that you found value in our lessons and got everything ready in one evening? That’s exactly the kind of experience we hope to deliver.

We’re thrilled you found a plan that felt fair and easy to get started with. When a tool lets you focus more on your launch and less on tech headaches, we know we’re doing something right.

Wishing you a smooth and successful launch — we’ll be right here if you need us!

Omnisend からの回答

2025年4月22日

Siamo felicissimi di sapere che Burak ti ha aiutato alla grande!
Thanks so much for sharing your experience. Great support is what we aim for, and it’s amazing to know we delivered!

Omnisend からの回答

2025年4月17日 に更新

Thank you so much for the kind words — this absolutely made our day!
We’re thrilled to hear that Dilara was such a standout during your support experience. She puts a lot of heart into what she does, and knowing it made a difference means the world to us. It’s also wonderful to hear that your experiences with our team overall have been consistently positive. That kind of feedback keeps us going, and we’ll be sure to share this with Dilara (though fair warning, she might frame it 😉).
Thanks again for your trust and support — we’re so glad to have you with us!

Omnisend からの回答

2025年4月23日 に更新

Thank you for taking the time to share your feedback and for bringing this matter to our attention.

At Omnisend, we have a strict zero-tolerance policy towards spam, as clearly outlined in our Terms and Conditions and Anti-Spam Policy. We actively monitor for non-compliant practices and have dedicated measures in place to identify and remove users who violate these standards. Our abuse desk handles every report we receive with care and urgency. You can report any such concerns directly to anti-abuse@omnisend.com.

As confirmed by our Anti-Abuse Team, your report allowed us to track down the sender, review their mailing practices, and take appropriate action. Your email address was also removed from their database to prevent any further unwanted communication.

While we implement multiple layers of protection to detect and filter out non-compliant behavior, it's important to clarify the GDPR responsibility structure: Omnisend, as the Data Processor, provides the platform and tools, but the ultimate responsibility for compliance lies with the Data Controller — our customer — who determines the purpose and means of the data processing.

We understand how frustrating unwanted emails can be and truly appreciate you raising this concern. Please know that we are committed to safeguarding recipients' rights and ensuring responsible email practices across our platform.