We called Oncourse and scheduled to have our water heater checked on Tuesday, 09-15-2026. I was pleasantly surprised that they were able to send a team that morning to replace the unit which was leak... ãã£ãšèŠã
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The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... ãã£ãšèŠã
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Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... ãã£ãšèŠã
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Had someone come out to look at washer since it was making noise....was transmission which you do not service....when I tried to do laundry....I pushed the right buttons but now there is not water com... ãã£ãšèŠã
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Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
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- oncourse.com
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Professional Service
I have never had a problem working with them. Always precise, honest and professional! Keep up the great work. Your employee James deserves a raise!! $$
Very hard working guy and always on time, professional and honest....
2026幎5æ11æ¥
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Oncourse ããã®åç
Thanks for the shoutout! Weâre so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. Weâll make sure to pass your feedback along.
Joe was exceptionally efficient andâŠ
Joe was exceptionally efficient and experienced!
2026幎5æ7æ¥
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Oncourse ããã®åç
Thanks for leaving the review! Weâre thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and weâll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Very nice serviceman& got our problemâŠ
Very nice serviceman& got our problem taken care of
2026幎5æ4æ¥
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Oncourse ããã®åç
Thanks for the shoutout! Weâre so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. Weâll make sure to pass your feedback along.
I like that the techs are very friendly and knowledgable
I like that the techs are very friendly and through with the repair. What I do not like is the problem with company when trying to be reimbursed after the purchase of a fixture. I was told by the tech that they did not have the faucet needed for my bathroom and where I could purchase it. Oncourse is telling me this is not the procedure. I have had this service for many years and twice I was reimbursed for the faucet. Once in my kitchen and the other for my master bath. What has changed? I still have the same service.
2026幎4æ29æ¥
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Oncourse ããã®åç
Thank you for taking the time to share your feedback. Weâre truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and weâre committed to using it to improve.
Oncourse techs are greatRoss was very knowledgeable and wasâŠ
Ross was very knowledgeable and was able to track down the problem and fix it.
2026幎5æ6æ¥
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Oncourse ããã®åç
Thanks for the shoutout! Weâre so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. Weâll make sure to pass your feedback along.
Excellent service and experienceâŠ
Excellent service and experience technician
2026幎5æ6æ¥
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Oncourse ããã®åç
Thank you so much for your kind words! Weâre thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Technician was very smart and very wellâŠ
Technician was very smart and very well trained . Great job.
2026幎5æ1æ¥
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Oncourse ããã®åç
Thanks for leaving the review! Weâre thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and weâll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Represntative knew problem and madeâŠ
Represntative knew problem and made repairs and checked everything on dryer to make sure it was working properly.
2026幎5æ5æ¥
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Oncourse ããã®åç
Thank you so much for the 5-star rating! Weâre thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Been a customer for over 10 years
Been a customer for over 10 years, had a few issues but were taken care of.
I have maintenance for my furnace where once a year a technician would come to check it for issues, the last 2 years they could not find anyone in my area to do this, I was told to find someone myself. I have continued to pay the monthly payment on this even though no service for the 2 years were provided, I asked for a credit for these payments and all I am told are lies after lies and trying to sell me other protection plans.
2025幎12æ1æ¥
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Oncourse ããã®åç
Thank you for taking the time to share your feedback. Weâre truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and weâre committed to using it to improve.
Competency and ConfidenceâŠ
The technician called before coming and seemed to be confident and capable of doing the work. He finished it and explained to me what he did, asked if I had any questions etc. I am satisfied with his performance.
2026幎4æ29æ¥
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Oncourse ããã®åç
Thanks for the shoutout! Weâre so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. Weâll make sure to pass your feedback along.
Response was quick
Response was quick, friendly and efficient.
2026幎3æ25æ¥
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Oncourse ããã®åç
Thank you so much for your kind words! Weâre thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Gabino was GREAT
Gabino was GREAT! He was on time, professional and gave us the service we were expecting! Thank You!
2026幎4æ20æ¥
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Oncourse ããã®åç
Thanks for leaving the review! Weâre thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and weâll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Ray from Ambient Heating & A/C quickly repaired our heating system.
Oncourse was wise enough to choose Ray from Ambient Heating & Air Conditioning in Granby to repair the gas conversion burner for our boiler. He came on time, brought in the appropriate replacement parts and tools and figured out the problem right away. He replaced the dead thermocouple and our boiler works again. A bonus is that he was friendly, answered all my questions and explained what he was doing.
2026幎4æ20æ¥
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Oncourse ããã®åç
Thank you so much for your kind words! Weâre thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
The repairman was great at keeping usâŠ
The repairman was great at keeping us notified of his arrival time. He was very thorough in performing the repair and completed it in a very reasonable time. He explained how the part worked and asked if I had any questions on the repair. He was very polite and professional.
2026幎4æ28æ¥
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Oncourse ããã®åç
Thank you so much for your kind words! Weâre thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Best ever service co.We've always had good exspeariencesâŠ
We've always had good exspeariences with your company...ALWAYS! THIS TIME IT WAS ABOVE AND BEYOND!
OUR SERVICE MAN WAS THE BEST! Jose lissend, was able to answer any questions and friendly. You are blessed to have this service man !
Thank you so very much.
John and Carolyn Waite
2026幎4æ28æ¥
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Oncourse ããã®åç
Thanks for leaving the review! Weâre thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and weâll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Still leaking
2026幎4æ20æ¥
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Oncourse ããã®åç
Thank you for taking the time to share your feedback. Weâre truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and weâre committed to using it to improve.
Your rep diagnosed the problemâŠ
Your rep diagnosed the problem immediately and then ordered a part to fix it. A few days later he came back and installed the new part and the dryer works well now.
2026幎4æ27æ¥
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Oncourse ããã®åç
Thanks for the shoutout! Weâre so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. Weâll make sure to pass your feedback along.
Jonathan
Service person, Jonathan, was pleasant and clearly communicated that all was good with our air conditioning unit.
2026幎4æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Oncourse ããã®åç
Thanks for leaving the review! Weâre thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and weâll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Eric was efficient
Eric was efficient, professional and friendly
2026幎4æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Oncourse ããã®åç
Thanks for the shoutout! Weâre so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. Weâll make sure to pass your feedback along.
Oncourse ããã®åç
Thank you so much for the 5-star rating! Weâre thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
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