We called Oncourse and scheduled to have our water heater checked on Tuesday, 09-15-2026. I was pleasantly surprised that they were able to send a team that morning to replace the unit which was leak... もっと見る
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レビュアーのコメントを見てみましょう
Just awful. It's a scam. Raw sewage flooding into my home. Called 5 days in a row. No response. Just daily promises that some action would be imminent. Excuses and to be honest brutal deflection... もっと見る
企業が回答しました
The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... もっと見る
企業が回答しました
Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... もっと見る
企業が回答しました
企業情報
当該企業による記述
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
連絡先
4.5
優良
475件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Far surpassed our expectations.
We called Oncourse and scheduled to have our water heater checked on Tuesday, 09-15-2026. I was pleasantly surprised that they were able to send a team that morning to replace the unit which was leaking badly. The technicians were extremely qualified and knowledgeable. They performed the difficult installation and had everything working perfectly in two hours. The did an amazing job! I would like to send out a special thanks to the crew. You guys were Great!!
2026年9月15日
The 2 gentlemen that serviced us were…
The 2 gentlemen that serviced us were extremely polite and friendly!
2026年9月15日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Alex does a great job to the point no…
Alex does a great job to the point no messing around, a real good job.
2026年9月15日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Just awful
Just awful. It's a scam. Raw sewage flooding into my home. Called 5 days in a row. No response. Just daily promises that some action would be imminent. Excuses and to be honest brutal deflections and obvious intent to avoid costs as I was using insurance, Please save yourself some real pain.
2026年9月11日
自発的なレビュー
Oncourse からの回答
We are very concerned to read this review and would like to investigate the open claim further. First and foremost we want to apologize for the frustrating experience. We reached out for more information through TrustPilot, but if you can email us the claim information to customerserviceinquiries@oncoursehome.com we will look into the claim and work towards a resolution. Thank you for the feedback, we look forward to hearing back from you.
Oncourse からの回答
Thank you so much for the 4-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us. Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Your service was excellent
Your service was excellent. Coverage was wonderful. Oncourse beats all the competition.
Thank you!
2026年8月25日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Great service
Quick, accurate, friendly service. Definitely glad we had Oncourse.
2026年8月27日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Representative answered phone on the…
Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the contractor I requested. She was absolutely excellent. Actually the best and most prompt service I’ve ever had from anyone thank you.
2026年8月27日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
The whole experience went very well…
The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be done and getting it done within 24 hours. The gentleman, Matt who came to help Matt was also very kind, really seemed to know what he was doing and between them got the job done quickly and well. I would highly recommend!!
2026年9月9日
自発的なレビュー
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
They were prompt
They were prompt. Although they were able to fix the problem for now ,they were unwilling to dig deeper and fix it for good.
2026年9月1日
自発的なレビュー
Oncourse からの回答
Thank you for sharing your feedback, We are glad to hear the issue was resolved. If you experience a recurrence please give us a call and our team will explore additional options for repair.
Excellent experience!
Dylan showed up on time, keeping us posted of his ETA. Diagnosed the problem with our furnace diligently and left us with a solution. Great experience!
2026年8月27日
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Friendly professional Technician, Maintenance cleaning was done as Customer request. Made sure that it was in working order.
Great Service was provided on 08/25/2026.
2026年8月25日
Oncourse からの回答
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Very professional and did a great job
2026年8月25日
Oncourse からの回答
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Eric is very good at what he does and…
Eric is very good at what he does and have yet to be disappointed in anything when he comes to service anything
2026年8月26日
Oncourse からの回答
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Carl the Electrician To The Rescue…
Carl the Electrician found the issues immediately with my livingroom light switches. He did a fantastic job and is very knowledgeable. I would to get Carl for my electrical needs because he knows how to fix the issues fast. He's very smart and knowledgeable I mentioned before.
2026年8月27日
Oncourse からの回答
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
fast response,
2026年8月24日
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
your workers were right on time
your workers were right on time, had the problem fixed in no time. They were very friendly and efficient.
2026年8月26日
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
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