We called Oncourse and scheduled to have our water heater checked on Tuesday, 09-15-2026. I was pleasantly surprised that they were able to send a team that morning to replace the unit which was leak... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... もっと見る
企業が回答しました
Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... もっと見る
企業が回答しました
Had someone come out to look at washer since it was making noise....was transmission which you do not service....when I tried to do laundry....I pushed the right buttons but now there is not water com... もっと見る
企業情報
当該企業による記述
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
連絡先
4.4
優良
476件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everyone is always very nice
Everyone is always very nice. He came in and accessed what was wrong and showed me. The water machine was full of slime. I went out and bought a new gadget for the air conditioner. He also showed me how to install it, and it worked. He was very patient in showing me how to install the machine. Thank you
2026年5月7日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
A+ /Service.
This was my 1st experience with this change over from regular C.Power service. I can truthfully say they were quick to reply to my inquiry & very quick to set up and service my A/C!
2026年5月21日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
My technician was on time
My technician was on time, courteous, and professional. The service was completed quickly without sacrificing quality. I am very satisfied with the experience.
2026年5月14日
自発的なレビュー
Oncourse からの回答
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Very prompt and fast service
Very prompt and fast service. Very thankful for everyone.
2026年5月13日
自発的なレビュー
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Contractor was very informative and…
Contractor was very informative and polite !went on how why what and were
These are the people that make this happen
2026年5月26日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Raul was courteous and…
Raul was courteous and professional.....the part swap was done fast without any issues.....arrived on time and timely repair.
2026年5月25日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Your technician Miguel was absolutely…
Your technician Miguel was absolutely wonderful. His knowledge snd expertise were a tremendous help.
2026年5月6日
自発的なレビュー
Oncourse からの回答
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
They completely scammed us! Senior citizens
I am absolutely furious with this company! We moved up to the “Gold” plan about 2 years ago to include our A/C unit. We had an issue on the 18th of May with our unit. It was not putting out cool air. I made a claim and they sent Bigfoot pro out to look at it. Apparently it needs coolant. Great! No big deal. Well our unit is a R22. Which we did not know because it came with the house when my husband bought it. R22 are obsolete due to what they put into the atmosphere. So, it’s not covered for anything with our plan. They won’t touch it nor give us the ridiculous 900.00 that you get towards a new unit. They never asked me what my unit brand was when we upgraded to Gold. They said it is in our agreement that our unit is not covered. IT IS NOT!! I read the entire 10 pages. They refuse to give us any refund for the upgrade we’ve been paying! “oh, we don’t give refunds”. Really??? You took my money for a service I will never get!! I have filed a complaint with the BBB and Oncourse won’t even respond to it!! I’m not done fighting this!! Trust me!!
2026年5月19日
自発的なレビュー
Oncourse からの回答
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Everything went real well
Everything went real well. Very informative and we had talked about time for me to think about getting new air conditioner and furnace this years. Gave me lots of information. Rick Staas was a great guy. Was a good worker and very thorough..I’m very pleased with everything that happened on my service call. Great job
2026年5月20日
自発的なレビュー
Oncourse からの回答
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
On course has awesome technicians
On course has awesome technicians. Everything is always done neatly. Respect for property and professionalism. Would highly recommend.
2026年5月15日
自発的なレビュー
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Scott was very thorough
2026年5月13日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Great customer service
Great customer service. Love that I get the same technician whenever I have a problem!
2026年5月15日
自発的なレビュー
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
This company has been reliably…
This company has been reliably efficient in expediting all claims relative to any repairs/service that I have requested.
2026年4月9日
自発的なレビュー
Oncourse からの回答
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Fantastic customer service
2026年4月30日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
We had both of our AC systems given…
We had both of our AC systems given their annual service checks on 30 April 2026. My wife found water coming out from under the furnace that covers our main something afternoon of May 8th. I called the Oncourse service number Friday afternoon. I was told that my problem was passed to your service department and that I would get a call between 4 hours and 24 hours. I told them that I had to be out of my home Friday early evening but would be reachable by my phone the entire time. We never got the call and Water is still running across my basement floor.
I feel this is really poor customer service for a long time customer.
2026年5月8日
自発的なレビュー
Oncourse からの回答
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Oncourse からの回答
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
My experience was great
My experience was great. Oncourse Home Solutions made it so easy to get service.
2026年5月2日
自発的なレビュー
Oncourse からの回答
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Had a great experience with Big Foot
Had a great experience with Big Foot. I called in to make a claim and within I got a call saying he would be out in half a hour. He arrived when he said he would and introduced himself. He had the problem solved within a 1/2 hour... First class operation AAAAA+++++++
2026年4月19日
自発的なレビュー
Oncourse からの回答
Thank you for being with us over the years – we truly appreciate it. Knowing our service continues to earn your trust is the best compliment we could receive. With over 1.9 million homeowners protected and over three decades of experience, we’re committed to being there whenever you need us. We look forward to continuing to support your home.
Waited until late afternoon to see the…
Waited until late afternoon to see the contractor he looked at my issue said nothing was wrong blew out a small pipe ( which bubbled up water in a " catch ball" ) and said we were all set. My furnace still dripping so absolutely nothing was fixed. I now have to call back and get another appointment. Not satisfied at all.
2026年5月11日
自発的なレビュー
Oncourse からの回答
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
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