Ondrela レビュー 

Ondrela からの回答

9時間前に更新

Hi david,

I appreciate you sharing your feedback, and I’m truly sorry to hear about the overwhelming number of emails you’ve been receiving. It’s frustrating to feel flooded with unwanted messages, especially when you haven’t made any purchases. Your experience is important to us, and I want to help resolve this issue for you.

We have made our best efforts to reach out to you regarding your concern through Trustpilot, but we have not received a response. I want to ensure we address this matter thoroughly.

If you would like to discuss your experience further or need assistance unsubscribing from our emails, please contact us directly at https://ondrela.com/contact-2. This will allow us to privately review your case and work together toward a resolution. When reaching out, please use the subject line: Trustpilot - Ondrela, and reference your review so we can quickly locate your information.

Thank you for taking the time to share your concerns. We would greatly appreciate the opportunity to make this right whenever you are ready.

Best regards,
Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月18日

Hi Scott,

Reading your review really made my day – I’m glad you found the suggestions helpful. That’s exactly the kind of experience I want our customers to have with Ondrela.

I appreciate you taking a moment to share this and for leaving a 4-star rating. It’s encouraging and helps me keep focusing on what works best for our customers.

Thank you again for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月18日

Hi Bill,

I appreciate you taking the time to leave a review and share this so clearly. I hear you on the extra offers – when you feel like everything should just be part of the main package, it can make the buying journey feel more complicated than it needs to be.

I personally take this kind of feedback seriously, as it helps me look at how we present our offers and where things might feel overwhelming or unclear.

Thank you again for rating us and for being upfront about your experience.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月18日

Hi Vanj,

I’m really glad to hear you found it easy to place your order with Ondrela. That seamless experience is exactly what I want for our customers, so it’s great to know it felt straightforward for you.

Thanks for taking a moment to share your review and for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前に更新

Hallo MichaEl,

ich kann gut nachvollziehen, dass es verwirrend ist, wenn du das Ladegerät nach deiner Erinnerung direkt mit der ersten Kartenbestellung hinzugefügt hast und es dann nicht im Lieferumfang ist. Wenn man noch nichts in der Hand hat, lässt sich der Rest natürlich schwer beurteilen.

Ich nehme dein Erlebnis sehr ernst und schaue mir solche Rückmeldungen immer genau an, weil sie mir helfen zu verstehen, wo im Bestellprozess etwas unklar oder missverständlich sein könnte.

Danke, dass du dir trotzdem die Zeit für diese Bewertung genommen hast. Ich hoffe, dass du mit deiner Lieferung und dem Produkt am Ende wirklich zufrieden bist.

Beste Grüße,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月18日

Hi Tony,

It’s great to hear that you found everything efficient – that’s exactly the kind of experience I want our customers to have with Ondrela.

I really appreciate you taking a moment to share this and leave a 5-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月17日

Hi Steven,

It’s great to hear that you found it easy to place your order with Ondrela. I’m really glad the process felt straightforward and smooth for you.

Thanks for sharing your experience and for the 5-star rating—it really means a lot.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月17日

Hi Steven,

I’m glad to hear the process felt easy overall, even if there were moments where it almost felt like a bit too much at once. That kind of nuance is really helpful for me to hear, because it shows we’re on the right track while still having room to make things feel clearer and more streamlined.

Thank you for sharing your experience and for the 4-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月17日

Hi there,

I’m glad to see you felt your experience with Ondrela was strong enough to leave a 4-star review, and it’s especially reassuring to read your focus on safety and security. That’s exactly the kind of confidence I want our customers to feel when using our products.

Thank you for taking a moment to share your thoughts and for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月16日

Hi armando,

Reading your review really made my day. I’m glad to hear you found everything well handled and helpful when dealing with Ondrela.

I truly appreciate you taking a moment to share your experience and leave a 4-star rating—it helps me and the whole team keep aiming higher.

Thank you for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月16日

Hi Ian,

It’s great to hear that you found everything simple and quick – that’s exactly the kind of experience I want our customers to have with Ondrela.

I really appreciate you taking a moment to leave this 5-star review and share how things went.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月16日

Hi Christine,

It’s great to hear that you found the ordering process very easy. That’s exactly the kind of experience I want our customers to have when they shop with Ondrela.

I really appreciate you taking a moment to share this and leave a 5-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月16日

Hi Käufer aus Mannheim,

Reading your review really made my day. I’m glad to hear you found Ondrela to be a good shop and that the explanations were helpful – that’s exactly the kind of experience I want our customers to have.

I truly appreciate you taking a moment to share this and for rating us 5 stars.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

5日前に更新

Hi Russell,

I appreciate you bringing this to our attention, and I sincerely apologize for the inconvenience and frustration caused by the emails you received.

I want to assure you that i have removed the email address you provided from our marketing list, so you should no longer receive marketing communications from us.

Thank you for taking the time to share your feedback. I’m sorry again for the inconvenience, and I appreciate your understanding.

Best regards,
Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月16日

Hi MIchael,

I really appreciate you taking the time to explain your experience so clearly. I can see how repeated upsell pop‑ups, a follow‑up sales call, and ongoing promotional emails would start to feel overwhelming, especially after you’d already shared your thoughts with us once.

I personally take feedback like this seriously. The way you describe the difference between a basic card and a premium card being presented more simply and transparently is very helpful, and I’ll be keeping your comments in mind as I look at how we communicate options during and after checkout.

Thank you again for being so open about what worked for you and what didn’t – it’s exactly the kind of input that helps me improve the experience.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月16日

Hi Andrew,

I’m really glad to hear your card order and charger worked out well for you and that you’re happy overall with your experience. Knowing the bundle met your expectations means a lot.

Thank you for taking a moment to share your review and for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月16日

Hi Wayne,

I’m glad to hear the ordering process felt straightforward and that you were able to find what you wanted and complete your purchase without any hiccups. That kind of smooth, no-fuss experience is exactly what I want our website to deliver every time.

Thank you for taking a moment to share your review and for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月15日

Hi Ron,

I’m really glad to hear the cards are working well for you and that they’ve been easy to find through the Google Find My Device app. That’s exactly the kind of day‑to‑day reliability I want customers to experience.

I also appreciate how clearly you laid out your thoughts on the upselling during checkout. The way you describe wanting straightforward “Gold” and “Platinum” style options, with clear pricing and capabilities upfront, is very helpful. The purchasing experience should feel as transparent and simple as the product itself, and your perspective gives me a lot to think about on that front.

Thank you for taking the time to share such a balanced and detailed review. I’m glad you chose Ondrela, and I hope your cards keep performing just as well for you over time.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月15日

Hi Craig,

Reading your review really made my day. I’m glad you found the site easy to navigate and felt the prices matched what’s offered—that’s exactly the kind of experience I want our customers to have.

I truly appreciate you taking a moment to share this and support Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

2026年8月14日

Hi Bruce,

Reading your review really made my day. Knowing that Ondrela gives you a sense of hope and security in your life is incredibly meaningful to me and to our whole team.

I’m truly grateful you took a moment to share this and leave us such a generous rating.

Best regards,

Janis Torres
Ondrela Customer Care Manager