Ondrela レビュー 

Ondrela からの回答

5日前

Hi Jon,

Reading your review really made my day. I’m glad to hear you’re enjoying the product and that it’s been a great fit for you.

I genuinely appreciate you taking a moment to share this and leave a 5-star rating—it means a lot.

Thank you for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

5日前

Hi Giuseppe,

Reading your short but powerful review really made my day. I’m so glad to hear that everything with Ondrela has felt “Wonderful” for you.

I really appreciate you taking the time to share this and support us with a 5-star rating.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

9時間前に更新

Hi Rob,

I truly appreciate you sharing your experience, and I'm sorry to hear about the difficulties you've encountered with connecting your cards to the app. It’s frustrating when technology doesn't work as expected, and I understand how disappointing this has been for you, especially after seeking assistance without success.

I want to inform you that we have received your response on Trustpilot, and please be assured that we will look into your issue as soon as possible. I kindly ask you to check your email for any updates regarding your case.

If you'd like to share more details or need immediate assistance, please feel free to reach out to us directly through the contact options provided on our website. Your feedback is invaluable as we strive to improve our service and ensure our customers are satisfied.

We appreciate your patience as we work to resolve this matter, and I hope to turn this experience around for you soon.

Best regards,
Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

5日前

Hi Gordon,

It’s great to hear that everything went well and that you found the service good and quick. That’s exactly the kind of experience I want our customers to have with Ondrela.

Thanks for taking a moment to leave a review and for your trust in us.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

5日前

Hi Christopher,

I’m glad you still chose to leave a 5-star review, even though you felt too much information was needed in the process. That kind of comment really helps me see where things might feel heavier or more complicated than they should for you as a customer.

I’ll be keeping your remark in mind as I look at how we can simplify things and make the experience feel more straightforward.

Thank you for taking a moment to share this.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前

Hi John,

It’s great to hear that you like the concept behind Ondrela. Knowing that it resonates with you really encourages me and the whole team to keep building on it.

I appreciate you taking a moment to share this and for the 5-star rating.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前

Hi Catherine,

It’s great to hear that everything felt simple for you—that’s exactly the kind of experience I want our customers to have with Ondrela. I really appreciate you taking a moment to leave a review and share that.

Thank you for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前

Hi Darrell,

I appreciate you sharing your early thoughts and giving Ondrela a 5-star rating even before your order has arrived. It means a lot that you’re open-minded but still waiting to see how the product performs before fully committing to your judgment.

I take that expectation seriously, and I want your first experience with the product to earn the praise you’re holding back for now.

Thank you for putting your trust in us so far. I hope everything meets — or even exceeds — what you’re looking for once it arrives.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前

Hi Gregg,

I’m really glad to hear things turned out smoother than you expected and that the process felt easy overall.

I also appreciate you calling out the upsell ads specifically. Even if they weren’t too intrusive for you, it’s helpful for me to see how that part of the experience comes across in real use.

Thanks again for taking the time to leave a 5-star review and for giving Ondrela a try.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前

Hi Wazza,

Reading your review really made my day – I’m glad you found everything simple, fast, and easy to follow. That’s exactly the kind of experience I want our customers to have with Ondrela.

I truly appreciate you taking a moment to share this, especially with such a great rating.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前

Hi ERNEST,

Reading your review really made my day. It’s wonderful to hear that you like the idea behind the product and that it looks great to you as well.

I truly appreciate you taking a moment to share this and to rate us so highly.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前

Hi Brian,

Reading your review really made my day – I’m glad to hear everything felt very easy and informal, even when it came to additional sales. That’s exactly the kind of relaxed, straightforward experience I want our customers to have with Ondrela.

Thanks a lot for sharing your thoughts and for your 5-star rating, it truly means a lot.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前

Hi Miriam,

Thank you for taking the time to leave a 4-star review and share a few words with us. I really appreciate that you’ve checked in to say you’ll update us soon, and I’m looking forward to hearing how things go once you’ve had a bit more time with Ondrela.

Thanks again for being open to sharing your experience.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前

Hi Julian,

I’m glad to hear the ordering process itself went smoothly for you.

I also hear you on the add-ons feeling annoying – that’s really useful for me to know, as the goal is to offer helpful options without making the checkout experience feel cluttered or pushy. Feedback like yours helps me see where that balance might need adjusting.

Thank you for taking the time to share your experience and for the 4-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前

Hi Robert,

I’m glad you still felt your experience with Ondrela merited a 4-star review, and I really appreciate you being so clear about what could have been better.

You’re absolutely right that details like whether a charger is included should be obvious before someone places an order. I can see how finding that out only after the fact would be frustrating, and your comment is a useful reminder for me to keep pushing for clearer product information.

Thank you for taking the time to share this—it genuinely helps me improve how we present things for future customers.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

6日前に更新

Hi Mike,

I appreciate you reaching out, and I sincerely apologize for any inconvenience you have experienced.

I understand how frustrating it must have been to receive responses that felt friendly but did not actually resolve your concerns. I also understand your questions regarding the delivery address, the card upgrades, and the additional delivery fee for the battery and sensor upgrade.

I want to assure you that I have received your response on Trustpilot and will look into your concerns as soon as possible. I’ll review the details of your order and the issues you raised so we can better understand what happened.

Please check your email for any updates from me or our support team. I appreciate your patience while I look into this matter.

Have a great day!

Best regards,
Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

7日前

Hi Armond,

Reading your review really made my day – I’m so glad to hear you love it and had such a great experience with Ondrela.

I genuinely appreciate you taking a moment to share this and leave a 5-star rating. Support like yours keeps me and the whole team motivated.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

7日前

Hi Mitchell,

I appreciate you sharing your thoughts so openly, especially since you still have some reservations about how the order was handled. Not seeing a separate request for your address or a clear shipping estimate can definitely feel unsettling, and I understand why that would make you a bit wary and wondering whether everything went through properly.

I personally take this kind of concern seriously, because feeling confident and informed during checkout is just as important as receiving the product itself. Your comment is a useful reminder for me to keep improving how clearly we communicate these details on the site.

Thank you for giving Ondrela a chance and for leaving a 4-star review even with those doubts in mind. I hope everything with your order puts your mind at ease soon.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

5日前に更新

Hi,

It’s great to hear that you found it easy to place your order with Ondrela. That smooth, straightforward experience is exactly what I want our customers to have.

I really appreciate you taking a moment to share this and for rating us 5 stars.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Ondrela からの回答

7日前

Hi Rick,

I appreciate you leaving a 5-star rating, especially before your order has even arrived. It means a lot that you’re already willing to support Ondrela, and I hope the product fully lives up to what you’re expecting once you receive it.

Thank you again for taking a moment to share your review.

Best regards,

Janis Torres
Ondrela Customer Care Manager