Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a big... ãã£ãšèŠã
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Getting through to the right department proved an issue despite calling the number left on my voicemail, however I spoke to âJamesâ who was clear and helpful with what my next steps were for my claim!... ãã£ãšèŠã
The call was good in that I was shaken and upset by the situation with my neighbours clearly trying to pin the blame on me, even though the car was clearly on my land and parked sensibly. I did not en... ãã£ãšèŠã
JD1 such lovely guy, spoken to him through interper relay video, meself as deaf person he was very calming, patience and very understanding. Love this service. I was bit nervous as its my first time... ãã£ãšèŠã
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One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities. We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited. With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims. Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet. Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us. Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction
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Jupiter, First Point, Balby Carr Bank, DN4 5JQ, Doncaster, è±åœ
- 0203 738 7300
- onecallclaims.co.uk
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Same questions again and again
Same questions again and again, then because I want my claim to be handled by my actual insurance provider I get told Iâll be transferred and get cut off
First time I have insured with thisâŠ
First time I have insured with this company and I am so pleased with the professional way my claim has been dealt with. My car was hit by another driver whilst parked in a high street, I wasnât even in the car, but everyone I have contact with has been helpful and thorough, I am so grateful for their support.
Sceptical at first about online usageâŠ
Sceptical at first about online usage but after having our car written off, they were quite efficient in an offer and paying us off, but did need prompting by online chat
Bullying tactic âŠ
I am having an awful experience with one call insurance.
My car has been written off,
I feel like I am being bullied into giving my bank details for an interim settlement before a settlement has been agreed. They are also saying I will be liable for the car hire if I do not give my bank details.
Will never use this insurer again
One Call - straightforward customer service.
Contacting One Call has been pretty easy, and they've been really good at resolving any query that I've put their way. User DU1 on this occasion was no exception and after a pleasant interaction, my query was sorted.
Excellent service and the staff areâŠ
Excellent service and the staff are really pleasant, helpful and knowledgeable. Thank you One Protect
Car having to go a long way to garageâŠ
Car having to go a long way to garage and not closer to York. Courtesy car absolutely rubbish but did the job just.
Staff was good with regular updates.
After having to call twice to arrange aâŠ
After having to call twice to arrange a hired car whilst on holidays with no joy to my concern this lady AW6 was very helpful with my needs and concerns
Chat with JG6
Agent JG6 was very professional and prompt in replying to my questions.
politeness and knowledge
Put my mind at rest
Put my mind at rest , regards my claim and the procedure.
Good experience
Having not made a claim for around forty years I found the staff very knowledgable and helpful.
One Call Claims
One Call Claims dealt with my query regarding a rejected cheque from a third party insurer reasonably quickly and efficiently .
Fran was very professional five starâŠ
Fran was very professional five star review for being so helpful
From Samina
Clear and polite advisor
Clear and polite advisor. Friendly and patient BB5
Helpful and Friendly staff
The staff were all very friendly and helpful. I could ask as many questions as I wanted without feeling I was wasting their time. I understood perfectly what I had to do and what would happen next. Thank you One Call
Helpful, friendly, considerate
Alesha was very helpful, accommodating and understanding. She answered my questions to the best of her ability, was polite, friendly and did not make me feel like she needed to rush my call despite having calls waiting.
I spoke to EB8 regarding an issue I hadâŠ
I spoke to EB8 regarding an issue I had and she resolved it immediately. She was very helpful and professional
Once again great service from this teamâŠ
Once again great service from this team today I spoke to SO7 and he was very helpful passing me through to Lucy and she was brilliant again THIS IS A FIRST CLASS TEAM
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