Peloton (United Kingdom) レビュー 4,851

Owned a Peloton for 3 or 4 years with modest usage. Mechanics are solid and it gamefies fitness which i dind motivating. However, the screen stopped turning on-support investigated and told me it needs replaced at a cost of £337. I suggested I'd pay if they'd credit me with £337 worth of subscription. They have said no. Therefore I have a broken bike which is useless and they have an unhappy customer and no chance of future subscription revenue.

The sales assistant in John Lewis Trafford centre was extremely helpful. The bike plus cross train is amazing.

Purchased one of these used based on the fact they come with a large screen and that the bike looks like it has excellent build quality, then I started playing around with the features and pricing - absolutely appalling rip off - you have to pay $95 sign up fee and then a handsome £39 a month just to use any features apart from the "Just Ride" that gives you telemetry available from much cheaper bikes on the market. Not sure how Peloton has managed to stay afloat with this kind of pricing model, needless to say having to sell the bike without using it once, avoid at all costs.

Pretty rubbish, massively over priced products! waste of money!
With extremely expensive programs and monthly fees!!

I DO NOT Recommend!!
DO NOT PURCHASE THIS PRODUCT OR ANY RELATED PRODUCTS.
Do not waste your money!!
You can fine much better products and prices!

The fact it’s expensive at £39 it’s going up by £6 is so stupid! Such money grabbing evil company

Peloton have double charged me for two years- once via apple and once via their membership. Refusing to refund me. Template responses from the support team that don’t address my concerns and make it clear they don’t care. Really disappointed and now forced to go to the ombudsman.

Biggest joke! No wonder company stock went from $150 to $8. Ordered a bike and received 2 emails from support saying they called but no answer (huge lies as they do not want to arrange their own delivery of the bike for you). Then asked me to call another company to arrange my own delivery (call another company....) given I have more than 2 flights of stairs. I also have to pay out of pocket to the other company and cover additional costs of delivery.

The company is putting zero effort in delivering their own goods. How pathetic!

Amazing product. Everyone involved in purchasing and delivering have been great. The app is great with new classes daily.

I have a peloton one membership and do their workouts using my phone and laptop. These are great - I'd give 4/5 stars for this content. However, when I decided to upgrade to the peloton bike, I had such a bad experience. Weeks of back and forth because peloton didnt have the right insurance to deliver to my flat because there were more than two flights of stairs. Instead they wanted me to pay another £360 to a random third party and organise delivery with them as a 'workaround'. Although peloton did say that they would pay the money back, it still meant that i woulr have to provide proof and wait a number of weeks for it to be returned. I was really confused. I didnt think it was appropriate to ask a customer to pay additional money and arrange their own delivery when purchasing such a premium product. Also, there was no payment protection offered, placing a lot ot risk on the customer. I didn't understand why a company like peloton wouldn't get the right level of insurance to cover deliveries to flats. Purely from a business perspective, this didnt seem right. My flat is on the second floor, but the stair cases are spread across 4 flights (32 steps total) - they are also quite wide. I told peloton all of this, but after a frustrating few weeks of exchanging emails (in which they sent the wrong information multiple times), I decided to cancel my bike order. Its such a shame, because I really wanted to get into cycling. To add insult to injury, they cancelled my peloton one membership instead of just my bike order, but they did not communicate the bike cancellation to Klarna, so i had them chasing me for money - the customer service team seem to have no clue what they're doing.

Apart from being the most uncomfortable saddle I have ever sst on the bike is very expensive compared to other similar machines which you can buy at a fraction of the price.
You are forced into buying Peleton shoes. Very poor sales and after sales. What a rip off

From Purchase to Delivery, everything was smooth and easy with friendly faces every step of the way

I contacted Peloton to say that I had cancelled my and my daughter's subscription with them 12 months pervious but that the money had still been leaving my account. We cancelled due to downsizing and my daughter's pregnancy. Peloton reviewed within minutes and agreed to repay the 12 months of payments. Excellent service and 1st class customer service resolution. Just to confirm, our experience of the Peloton bike was brilliant and I am sure we will go back to using one again in the future. 👍🏻

Thank you so much for sending my bolts so quickly. Excellent customer Service

I’ve always used my peloton for long zone 2 rides. I’m not interested in classes of HIIT etc. being able to watch scenery or choose locations to cycle in was great and the ability to watch Netflix was a must.

Peloton have now blocked both of the features I use unless I pay a £40per month subscription - so the bike is more or less useless unless I buy a separate TV!

When the peloton was bought originally my wife used it for the classes and she subscribed - but as she stopped the classes she stopped the subscription.

I have no problem with the idea of paying for subscriptions for classes but paying for Peloton to unblock things like Netflix - a service Peloton don’t provide at any cost to them - is a bit desperate on their part.
I do not recommend buying a Peloton. Remember too that when they do go bust the bikes will be completely useless because the screens are all software blocked.

Ordered a tread, first one didn't work and when it was removed to be replaced, the delivery team from XPO dropped it and caused hundreds of pounds of damage to my wooden floor. Peloton took no responsibility and referred me to the delivery company. Despite being contracted by Peloton, XPO have no complaints process, ignore all calls and emails and 7 months on we have got nowhere. Totally disappointed by the lack of care or support from Peloton, and they have no will to take any responsibility. Been a loyal customer for years with the bike and tread, but now very disillusioned with them.

Peloton stops you from watching your Netflix account on your bike unless you have an active £39/month subscription to their classes. That's not in the customer's best interest.

I’m deeply saddened by how poorly Peloton has handled the delivery of my peloton treadmill. What should have been a premium experience has turned into a long, costly, and exhausting ordeal that’s spanned across three failed attempts, beginning all the way back in 2024.

The first attempt, in 2024, ended with the delivery team telling us that our lower-ground mezzanine level — where the treadmill was going to be placed — needed structural reinforcement before they could proceed. We took this advice seriously and carried out the work at our own expense, expecting the next attempt to go ahead smoothly.

The second attempt, in 2025, was a complete failure. I had arranged and paid for two builders to be on-site and had clearly instructed Peloton and XPO that the treadmill needed to go through a rear access point down one flight of stairs (they also knew this from the first attempt). The delivery team arrived unprepared, refused to use the rear entrance, and told me outright that they “weren’t paid enough to do this.” They eventually left after spending over an hour on the phone to their office, and the delivery was aborted. No one had warned me that my builders couldn’t assist due to insurance, and my time and money were completely wasted.

Following this second failed attempt, I emailed Peloton to express my frustrations. After receiving no reply for 10 days, I resent the email and followed up again. Only then was I told that my messages had been “lost” and couldn’t be tracked. I had to provide screenshots of the original email chain before I eventually received a response. Every message from Peloton throughout this process has been filled with generic, copy-pasted phrases like “Be reassured we are doing everything we can” — yet no meaningful action is ever taken. The customer service feels robotic and disconnected from the real issues at hand.

The third and most recent attempt involved a 4-person team — but only after Peloton initially asked me to cover the £450 cost of upgrading the delivery myself. This was unacceptable, given the failures were entirely on their side. After they eventually agreed to absorb the cost, the team arrived still without essential information: no rear access instructions, no delivery photos, and no understanding of the site setup.

Although the team explained that they couldn’t remove their shoes due to insurance, they also arrived without any protective floor coverings or clean footwear — on a rainy day, in a newly renovated home with cream carpets and stair runners. I was then asked to sign a damage waiver, which is completely inappropriate under the circumstances.

What’s most concerning is the complete lack of ownership across the chain. Peloton, XPO Logistics, and the subcontracted delivery drivers (nope, the drivers are not employed by XPO but subcontracted again!), each treat the customer experience as someone else’s responsibility. Peloton blames XPO. The drivers say they just “do what they’re told.” This creates a culture of complacency, blame-shifting, and total accountability failure, where no one actually takes ownership of ensuring a smooth, respectful customer experience.

After three attempts, I’ve cancelled my order and requested a full refund. I’ve lost all confidence in Peloton’s ability to manage their logistics or customer service in any professional capacity.

This experience has cost me time off work, structural modifications, unnecessary contractor fees, and hours of repeated correspondence and coordination. It has been one of the most disappointing consumer experiences I’ve ever encountered.

Until peloton restructure their customer service and logistics process, and rethink their relationship with XPO, I simply cannot recommend them to anyone.

Treadmill kept reporting a safety key error.
By the time Peloton sent someone out to look at it, we had gone beyond initial 12-month warranty period.
Peloton then told us the problem was rthe handrail needed replacing (warranty period for the handrail was 12 months).
Initial price quoted for replacement handrail: £1350 (yes, I’m serious).
This was reduced to £1000 as a “gesture of goodwill” when we complained.
Unsurprisingly, we’ve decided to sell the tread - even damaged, and obviously at a significant loss - rather than give Peloton another penny.
Horrendous company to deal with.

Bike was delivered and assembled but after waiting 20-30 minutes, the bike wouldn't download its update. It was just stuck on a screen saying "Downloading Update" with no indication of progress. The delivery guys said it was "probably just slow today", and left me with it. They said their earlier delivery had the exact same issue, and they had to leave that one as well.

From that point it took me the rest of the day to fix it myself. I tried calling support but they are useless, it's better asking ChatGPT. I had to do numerous things including a factory reset, but ultimately I somehow got it working.

Once working it's very good, but for a premium product with a premium price, it really should be working from the moment it arrives. It sounds like this is not unusual either, given the same delivery guys said their earlier delivery that day was exactly the same.

Poor.

Paid over £3k for a treadmill that was faulty. The logistics company said there's a software issue, they'll request an engineer comes to update it.

5 hours later received no such call. I had to ring peloton, the idiot on the phone told me they'll send someone in 11 days.

Just utterly disgraceful, she said 'it's a common issue on our latest batch' - why don't you morons address it rather than just delivering me a faulty machine?

Do not buy from this incompetent company they are a disgrace.