Onthemoov レビュー 

273
•
TrustScore 5段階評価の4.5

4.5

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5つ星のうち5の評価

Ollie Gooding is solely responcible for the best costumer service i experienced in the past 20 years, no joke, no exaduration. His patiens, kind aproach to customer and drive to help and assist the c... もっと見る

5つ星のうち4の評価

We had some problems with solicitor appointed to handle our case but when we contacted Ollie from Onthemoov he stepped in and quickly got things moving...I wished I had contacted him sooner to help re... もっと見る

5つ星のうち4の評価

Price wise was ahead of the competition by some way and the solicitors they use were great. Only one work on point is a drainage search, which should've been done initially, was not carried out which... もっと見る

企業情報

  1. 不動産譲渡専門の弁護士

当該企業による記述

At onthemoov, we streamline every aspect of property transactions, from buying and selling to remortgaging and transfers of equity. We offer tailored packages to suit your needs, working exclusively with carefully selected solicitors and conveyancers, all regulated by the Council for Licensed Conveyancers (CLC) or the Solicitors Regulation Authority (SRA). By choosing us, you benefit from competitive rates and trusted partners. Importantly, we do not earn any commission or referral fees from our partners, ensuring we only work with those we know and trust to deliver excellent service. We stand by our claim of offering the best protection in the market. With onthemoov, you can move forward with confidence, no matter the nature of your property or legal needs. GET A QUOTE TODAY


連絡先

4.5

優良

TrustScore 5段階評価の4.5

273件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 16%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(273)

過去12か月のレビュー数: 37件

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5つ星のうち1の評価

A middleman that offers no support when…

A middleman that offers no support when things go wrong with the Solicitor they have recommended.

2022年11月2日
自発的なレビュー
Onthemoov ロゴ

Onthemoov からの回答

Dear Rich,

After reviewing the case there was not a single direct attempt for any help or assistance.

We are extremely disappointed to see a 1-star review from you, given your remortgage transaction took place over the Christmas period and was still completed in 2 and a half months.

We are truly sorry that you do not share the same thoughts as the 94% of people who rate us great or excellent on this platform.

As we are not a large firm and none of our clients is just another name and number to us, should you have had any issues we would never shy away from giving additional support, it's what we are here for.

We appreciate your feedback nonetheless and will continue to strive for excellence.

Thank you for your business.

onthemoov Support Team

5つ星のうち5の評価

Superb experience!

Although we were slightly apprehensive using this approach to instruct a solicitor initially, dealing with the nominated firm (Hutchins&co) was an excellent experience from start to finish. They were friendly, professional, efficient and responsive. The sale completed successfully and we were very glad we used onthemoov and would do so again.

2023年4月3日
自発的なレビュー
5つ星のうち5の評価

In one word??? Amazing.

At first I was a little dubious using an online company, however after seeing the cost difference compared to other local solicitors and the fact that should our sale or purchase fall through, OntheMoov would still honour their agreements, I finally decided to go for it.
OntheMoov placed me with Hutchins & Co, a London based company, who then set me up with the amazingly fantastic Ivory Jimmy.
The entire experience was handled flawlessly professionally and without fault, whilst being completely courteous & polite throughout.
I was so very pleased with the service received and would 100% whole heartedly recommend them to anyone.

2023年2月3日
自発的なレビュー
5つ星のうち5の評価

Excellent!

Ollie was excellent last week when we needed to instruct a solicitor quickly. He was very responsive, turned around everything really quickly and made sure we had everything we needed. He also took time to answer my many questions which was so appreciated and reassuring as a first time buyer who this is all new for. Thank you Ollie!

2023年4月4日
自発的なレビュー
5つ星のうち5の評価

Excellent tea while waiting for train at Waverley station.

Myself and my husband were in Waverley station and just looking for a cup of tea. We were delighted with the quick service, good price and best of all the brilliant cup of tea - lovely and hot and in a big cup, which was ideal
The guy offered us either a medium or a large, we chose medium which was more than enough. Know where to go next time! Excellent!

2023年3月20日
自発的なレビュー
Onthemoov ロゴ

Onthemoov からの回答

Good Afternoon Marie,

As much as we have been told we make a mean cup of tea, I believe you have found the wrong onthemoov in your search, however, if you are ever local we would love to invite you for a cup of tea! Better still if you need any conveyancing services please let us know!

Warm wishes,

onthemoov Support Team

5つ星のうち1の評価

OntheMoov? More like Slow Move!

Signed up with onthemoov to ensure the process was smooth and efficient, and I also received a good quote.
Was assigned a paralegal at Ackroyd Legal. The paralegal was very slow, non responsive to my emails, very poor communication so had to keep chasing Chloe for an update. Chloe was good at responding and providing me with an update when prompted. I hadn't heard anything for 4 weeks after all the ID and funds verification, turns out the paralegal was doing nothing for 4 weeks and only started working on my case once I kept asking for an update. Then there was a delay from the sellers solicitors providing a draft contract, which my solicitors had no urgency chasing. After 12 weeks and many emails to Chloe as there was still no progress, I then received a call from the manager Ollie. The manager is an absolute tool with no customer service skills, as he called me and the first thing he said was "I just wanted to call to clarify things as you are contradicting yourself in your emails". Who starts off the conversation like that?! He then tried to pass the blame solely onto the sellers solicitors, but then couldn't justify why the paralegal from my solictors had done nothing for 4 weeks.
Its taken 16 weeks for a simple first time buyer to purchase a property that was not in a chain and no complications. How easier could it be?!
Price- Absolute scam, was given an inaccurate skeleton quote of £1,562.40, but at the end I ended up paying £2,036.40 in total. I can understand a discrepancy but this is ridiculous. Called OntheMoov about this and they did not care.
Please do not use this company, they are absolutely shocking. Terrible customer service and false fees. Just go straight to a solicitors, it will be more efficient and cheaper!
Avoid, avoid, avoid!!!!!!!!!!!!!!!!!!!

2023年1月20日
自発的なレビュー
Onthemoov ロゴ

Onthemoov からの回答

Good Afternoon Kam,

Your legal fee remained fixed at the price, but as the property in which you bought falls within church land, you were advised to proceed with indemnity insurance to protect you from any future claims to repair the local church which came at an additional cost as this can not be foreseen to start hence the discrepancy in the fees, but this was all explained to you before completion occurred.

We apologise if you took any offence to what Ollie was trying to explain, as you mentioned in your review, the seller's solicitor failed to send the draft contract for 4 weeks, and as you are buying, your solicitor could not have done more during that 4 weeks than what was done, searches were completed and all your onboarding was completed, as such this delayed your transaction to 16 weeks as opposed to 12 weeks if they sent this in a timely manner which inevitably caused significant delays in the process.

Thank you for taking the time to leave a review, we take feedback like yours very seriously and have investigated it thoroughly.

We appreciate your feedback nonetheless and will continue to strive for excellence.

Thank you for your business.

onthemoov Support Team

5つ星のうち5の評価

So far an excellent experience

So far an excellent experience. It's too early to rate the whole service because the conveyancing is ongoing but so far it has been 5*. Chloe Townsend was engaged, responsive, friendly and efficient in sending my quote, answering my questions then setting me up on the system. She took the trouble to call me to take payment when I requested it. The work has been started promptly and now it's just a waiting game. The online system is easy to follow as were the other pieces of admin that I've completed. I look forward to moving at the earliest opportunity and am sure that Talah, the Solicitor allocated to me, is going to do their utmost to progress matters as quickly as they can.

2023年1月9日
自発的なレビュー
5つ星のうち5の評価

Great service. Amazing Staff

On the move was great. My purchase completed in 6 weeks! The staff were efficient and educated and I always got a prompted response. Im so happy and I will recommend onthemoov to anyone looking for a conveyancer.

2023年1月19日
自発的なレビュー
5つ星のうち5の評価

Amazing Service!!!!

Chloe helped me from start to finish with my quote. She made me feel at ease through the process and explained everything to me. Fabulous service, one happy customer, would highly recommend!!! Thank you Chloe!

2023年1月19日
自発的なレビュー
5つ星のうち5の評価

Great service, great value for money

Great service. Brilliant to be able to get through quickly on the phone and actually talk to someone and the people I spoke to were knowledgable , efficient and personable. They found me a very good solicitor who did our conveyancing really well and all of this at a very reasonable price.

2023年1月19日
自発的なレビュー
5つ星のうち5の評価

onthemove.

I can definitely recommend onthemove.
I was forwarded on to a top London solicitor and our house sale went through fast and smoothly.Thanks again onthemove,😁

2022年12月21日
自発的なレビュー
5つ星のうち5の評価

On The Move

Was very pleased with On The Move and the recommendation they gave me, i used the company they recommended and got excellent service.
Would recommend On The Move, why not try them for yourself, you'll be pleased you did.

2022年11月2日
自発的なレビュー

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