Ophelos レビュー 499

Ophelos からの回答

2025年8月27日

Hi,

We’re very sorry to hear about your mother’s experience. We want to be clear that Ophelos is not a scam — we are regulated by the Financial Conduct Authority (FCA) and only ever get in touch about accounts that have been referred to us by our clients.

We never want anyone to feel pressured or distressed, and we take situations like this extremely seriously. To investigate further and make sure this is resolved, we’d be grateful if you could reach out to us at support@ophelos.com
with your mother’s details so that we can confirm whether we are contacting the right person and take any necessary action.

Best,

The Ophelos Team

Ophelos からの回答

2025年8月26日

Hi,

Thank you for your review and we’re sorry to hear about this experience. We understand how concerning it must feel to believe you’ve cleared your balance but to still see the debt as outstanding.

Please be assured that Ophelos is a regulated company, authorised by the Financial Conduct Authority (FCA), and not a scam. We’d really like to investigate this further for you. If you could reach out to us at support@ophelos.com
with your account reference or payment details, we’ll look into resolving this and ensuring your balance is updated correctly.

Best,

The Ophelos Team

Ophelos からの回答

2025年8月26日

Hi,

Thank you for sharing your experience and we’re sorry to hear about the difficulties you’ve faced. We never want our customers to feel ignored, and we apologise if you have not received a response to your emails.

We’ve been unable to locate an account from the information provided so far, which is why we have requested further details. These checks are necessary both to help us investigate your concerns properly and to protect your personal data. We also understand you’ve asked us to delete your details — we can only process this type of erasure request once we’ve been able to securely confirm your identity.

If you’re able to email us at support@ophelos.com
with the reference number you received or any additional information, we can prioritise looking into this for you.

We understand how concerning this situation feels and we want to resolve it as quickly as possible. Thank you for your patience while we work with you to get to the bottom of this.

Best,

The Ophelos Team

Ophelos からの回答

2025年8月5日

Hi there,

We're really sorry to hear about your experience and completely understand how frustrating and distressing this must be. We want to reassure you that we take concerns like this extremely seriously — especially when it comes to data protection and contacting the correct individuals.

We’re keen to resolve this as quickly as possible, but we do need a bit more information to help us locate your previous emails and investigate fully. If you're able to reach out to us at support@ophelos.com with any reference numbers or further details you’ve received, we’ll prioritise reviewing your case.

Please know that mistaken contact is never our intention, and we’re committed to putting things right. We’re sorry again for the inconvenience and upset this has caused, and we appreciate your patience while we look into it further.

Best,

The Ophelos Team

Ophelos からの回答

2025年8月4日

Hi there,
Thank you for sharing your experience, and we're sorry for any distress caused. I understand our customer operations team has been in touch with you directly and we can confirm that your complaint is currently being investigated.

We take these matters seriously and are committed to reviewing your concerns thoroughly. We’ll continue to keep you updated throughout the process and share the outcome with you once the investigation is complete.

Best,

The Ophelos Team

Ophelos からの回答

2025年8月4日

Hi there,
Thank you for sharing your experience, and we're really sorry to hear that you’ve not received a response to your emails — that’s not the experience we aim to provide.

We understand how concerning this must feel, especially if the information you’ve received doesn’t match your circumstances. Our service team would be happy to look into this for you and provide clarity.

We're eager to look into this for you. If you're still open to it, please feel free to get in touch at support@ophelos.com — we’re here to help.

– The Ophelos Team

Ophelos からの回答

2025年7月31日

Hi there,

We’re sorry to hear about your experience. If you’ve received a message from us and believe it may be in error, we’d really like to take a closer look and help resolve this for you.

Please feel free to contact our supportive service team at support@ophelos.com — we’d also be happy to arrange a call back at a time that suits you.

Best,
The Ophelos Team

Ophelos からの回答

2025年7月31日

Hi there,

Thanks for your review. We understand how frustrating this must be and we’d really like the chance to look into it for you.

If you believe there’s been a mistake, our friendly service team is here to help. Please feel free to get in touch at support@ophelos.com so we can review the account and make sure everything is clear.

Best,
The Ophelos Team

Ophelos からの回答

2025年7月29日

Hi there,

Thanks for getting in touch — we understand that receiving messages about a debt you don’t recognise can be upsetting.

We’ve received an email from someone we believe may be you, but we’re unable to confirm this without completing some quick security checks. These checks are in place to protect your personal information and ensure we only discuss account details with the right person.

If you’d like us to look into this further, please reply to our email so we can complete verification and make sure you’re fully supported.

We’re here to help and will do our best to get things clarified as soon as possible.

The Ophelos Team