Ophelos レビュー 499

Very helpful thank you for your work

Despite what other reviewers have said about communication with this company I found the opposite. I emailed numerous times asking for a statement because I could not get logged into my account despite receiving the necessary codes. I was totally ignored. Not a single acknowledgement of my emails was received. The only communication I have received from them was today when they informed me that my debt was cleared. All I can say about this company is that they collected my money regularly each month, informing me a few days beforehand that they were doing so.

Shannon was very helpful and curtious

Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree.
So sad to see so many people struggling to pay energy companies.
Greedy greedy companies ripping people off.
Thank you Ophelos for making a stressful situation much easier to deal with.

You emailed me when I wasn't really in debt...I hadn't received an invoice from octopus energy... Mind your own business.

Very professional and nice service ,

Ophelos Experience
No red letter, demanding and scary emails
The emails asked for the debt to be paid, but they offered alternatives to full payment and advice could be arranged for difficulties

This company has sent me an email 27th of June, for a debt originally owed to JD Williams, sold to Intrum Finance, and now they are supposedly acting on their behalf, even though they are part of the same company. This is a separate account and to a different email address to the one I posted about the other day.

A few issue with this contact are:
1. The debt in question is statute-barred, check these things before hounding people.
2. The only way to obtain any information apart from the tiny bit they provide is to login online (nope not doing that, do you think everyone is stupid)

As this debt is Statute Barred, remove all contact details for me from your systems.

Do not contact me requesting the removal of this review as I will not remove it nor will I respond to you.

Update: Ophelos have contacted me directly and this matter has now been returned to Intrum as Statute Barred. I have therefore increased my review to 4 stars from 1. To be fair to Ophelos, unlike some companies out there, these do appear to work with you to resolve issues.

Scam! I've been receiving texts stating I owe money to Lloyds TSB, I've never had an account or loan with them! I will be reporting to FCA and ICO.

I started to get messages from them since last week with log in details to pay for Loan from Barclays that I apparently took on 2012, I don’t have Barclays account and never took any loan from them! I am calling the police and fraud department today because I had enough of them distributing me and stressing me even more while I am struggling with depression, to me this company is a scam or have no ideas of what they are doing! Soon you log in the only option they give you is to make the payment, I am not stupid and will not pay for something that isn’t mine obligation to pay, find the person who did or get lost!

Terrible, unable to speak a human and continued to take unauthorised payments although I had paid the balance off in full through the original company. Recommend everyone to ignore any contact they receive from this company.

Received letter this morning claiming I have unpaid debt from Clearpay, for gift cards I’m supposed to have purchased back in April 25.
I do not have a Clearpay account and have never made any purchases from them.
I have report this to Action Fraud, the have given me a crime number

Bullies !!!! , love to send threatening emails without knowing all the facts , should correspondence with colleagues first before hounding people who may be in bother , shame but its the world we live in , a modern day sh-t show. :(((((

Rebecca was professional, efficient and very helpful in resolving my issue- thank you!

It was a pleasure talking to someone who listened to my query. Great customer service and solutions given, was polite, and kind. She wasn't in a rush, takes her time to get the full story.
I am thankful.

They are LIARS & CHEATERS, they ONLY help THEMSELVES to make MILIIONS.

Same as other reviewers, out of the blue text claiming I owe money from an unpaid Orange debt. Never ever had an Orange Account, mobile or anything so good luck with getting a penny from me - scammers!!!!

Apparently working on behalf of capquest for outstanding Orange debt??!!! Never have I had an Orange account to even have a debt!!!

I had the pleasure of working with Ophelos recently, and I cannot recommend them highly enough. From start to finish, Hannah was incredibly kind, considerate, and understanding. Dealing with financial matters can often feel overwhelming, but they made the entire process so much easier with their empathetic and professional approach.

They took the time to listen to my concerns without judgment and offered tailored solutions that truly felt like they had my best interests at heart. Their communication was clear and reassuring, and I always felt supported every step of the way.

Was late paying Octopus and was bombarded by texts, calls and emails. Despite asking them to STOP contacting me, they continue. They LOVE harassing disabled people and the elderly on fixed incomes. Ill be getting legal advice for harassment.