Ophelos レビュー 499

Ophelos からの回答

2025年6月12日

Hi there,

Thanks for taking the time to share your experience. We're sorry to hear how frustrating this has been.

I understand that we are now in touch with you directly and doing our best to help get things resolved. While we’re not part of Octopus Energy, we do work with them to support customers when an account has an outstanding balance.

We get in touch using the contact details Octopus shares with us, and we’re sorry if our messages didn’t reach you. That’s never the experience we want anyone to have.

Thanks again for your feedback — we’ll continue to support you as we work through this together.

Thanks,
The Ophelos Team

Ophelos からの回答

2025年6月12日

Hi there,

Thanks for taking the time to leave a review.

We completely understand that being contacted about an old debt can be frustrating — especially if it feels like it’s come out of the blue. If you'd like to talk it through or check any details, our team is here to help.

We're a small, friendly team and we would love to help resolve any issues with the balance. If you’d like to get in touch, you can reach our service team by emailing us at support@ophelos.com.

Thanks again,
– The Ophelos Team

Ophelos からの回答

2025年6月6日

Hi there,

Thanks for your review. We're really sorry for any frustration the message caused — we understand how unexpected and upsetting it can feel to be contacted out of the blue.

We want to reassure you that we take data protection extremely seriously. We work with FCA-regulated companies that pass accounts to us along with the contact details linked to them.

If you have any concerns about the debt itself, or if you'd like to raise a dispute, we'd really like to help. You can reach us at support@ophelos.com.

Thanks,
The Ophelos Team

Ophelos からの回答

2025年5月30日

Hi there,
Sorry to hear this – we understand how frustrating it can be to receive unexpected messages.
We work on behalf of regulated UK businesses and take data protection very seriously. If you believe there’s been a mistake or the account isn’t valid, please reach out to us at support@ophelos.com. We’d really like to look into this and help get it sorted for you.
Thanks,
The Ophelos Team

Ophelos からの回答

2025年5月29日

Hi Holly,
Thanks for your message – we’re sorry to hear this has been your experience.
If you believe the account you’ve been contacted about is statute barred or otherwise not valid, please get in touch at support@ophelos.com. We’ll be happy to take a look and get it sorted.
All the best,
The Ophelos Team

Ophelos からの回答

2025年5月29日

Hi Danie,
We’re really sorry to hear about your experience. We know it can be frustrating hearing from a company you don’t recognise.
Ophelos works on behalf of regulated UK businesses – we’re authorised by the FCA and listed on Companies House, where you can look us up.
If you think something’s not right, please drop us a line at support@ophelos.com. We’ll be happy to look into it and help put things right.
Hope to hear from you soon,
The Ophelos Team

Ophelos からの回答

2025年5月21日

Hi Dalaman,
While we don’t have visibility of your other account balances, we can speak to Octopus on your behalf to help get this sorted. Our role is to support you, not add stress – so if something doesn’t look right, we’re here to investigate it for you.
Please feel free to email us at support@ophelos.com and we’ll look into this with Octopus right away.
All the best,
The Ophelos Team

Ophelos からの回答

2025年5月20日

Hi Diego,

I'm sorry to see you've had a bad experience with Ophelos. If something looks wrong or you have questions or concerns, please get in touch at support@ophelos.com so we can take a look.

All the best,
The Ophelos team

Ophelos からの回答

2025年5月20日

Hello,
We're very sorry to hear how frustrating this has been.
We understand you’ve already been in touch, and hope the team are helping to clear things up.
Just to clarify, all our reviews are from real customers – we don’t pay people to post them.
Wishing you all the best,
The Ophelos team

Ophelos からの回答

2025年5月21日

Hi Nina,
We’re really sorry for the stress this has caused – we understand how upsetting it is to be contacted about a debt you believe was settled or isn’t yours.
It sounds like you’ve already been in touch with us, and we hope the team was able to explain what happened. If there’s anything still unclear or you’d like us to check something again, please email support@ophelos.com and we’ll look into it straight away.
We take data privacy seriously and only work on behalf of regulated UK businesses – but we absolutely agree no one should be chased unfairly.
The Ophelos team

Ophelos からの回答

2025年5月30日

Hola,
Lamentamos mucho que hayas tenido esta experiencia.
Sabemos lo molesto que es recibir mensajes sobre una deuda que ya ha sido pagada o que tiene muchos años. Si ya nos has escrito, esperamos que el equipo haya podido ayudarte. Si aún hay algo sin resolver, por favor escríbenos a apoyo@ophelos.es y lo revisaremos lo antes posible.
Y solo para aclarar, todas nuestras reseñas son de clientes reales – no pagamos ni incentivamos las valoraciones.
Equipo de Ophelos