Villa Ciocco. Why do we keep using Optima? Their service and professional is second to none. We have booked with them three times this year alone snd several times in the past and recommend them highl... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We have used optima villas many times when visiting Lanzarote and have always found everyone very professional and pleasant to deal with. Villa was comfortable and well equipped. An hour’s walk along... もっと見る
We were given this villa as our booked one was flooded, it was cheaper but you get what you pay for. Villa was very miminal, beds were very comfortable, linen and towels very good, plenty of china etc... もっと見る
企業が回答しました
We loved our tom in Villa Miramere, very spacious and great outdoor space. It had a fabulous American style fridge so plenty of space for all the provisions. We arrived on my husband's 60th birthday... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a small, independent company and we specialise in the rental of holiday villas in Playa Blanca, Lanzarote's fastest growing resort. But despite being small in size we are very big on customer service - and boast a 24 hour helpline in addition to in-resort staff - as well as some of the best Lanzarote holiday villas on the rental market - so providing our guests with both top quality accommodation and full support and peace of mind when they book their villas with us.
連絡先
Calle Varadero, 8, 35580, Playa Blanca
- +44 203 4111 999
- enquiries@optimavillas.com
- optimavillaslanzarote.com
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 66%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Villa Oleander
Stayed in Villa Oleander for 3 weeks in January 2024. Villa was spotlessly clean and garden and pool area were immaculate. Bathrooms and kitchen need updating. Great tv with more uk stations than we have at home! Full Sports programmes too. Very peaceful being at the end of a cul-de-sac. It was a 10 minute walk to Rubicon Marina. Optima Villas very easy to deal with.
Lovely Villa and great service from Optima.
The villa was great and Dawn and Keith were on hand to help when we had a problem with the TV on our first day. The welcome pack was very much appreciated as we arrived in the evening cheese wine etc. We had a wonderful stay but have booked another Optima villa for next year as this one has no aircon and we found the pool a bit cold. Location is 20 minutes walk to the main town which was not to far. Lovely villa.
A week in villa Dafne
A week in villa Dafne, we enjoyed it enough that we've booked a month next year in the same villa with Optima.
Spotlessly clean villa, spacious and very well furnished. The owners have added so many homely touches inside and out that it almost feels like a home from home. Optima team always easy and pleasant to deal with.

Optima Villas からの回答
Wonderful holiday with Optima Villas
We had a truly fantastic holiday in gorgeous Villa Ledicia. Optima Villas were excellent - they ensured we had everything we needed and always responded quickly to questions. We have just booked another holiday with Optima Villas as we were so impressed.

Optima Villas からの回答
A special week.
Spent a week at Villa Casa Su to celebrate wife’s birthday and couldn’t have wished for a more memorable week. The Villa was exceptional, especially the pool, location and facilities. We will certainly return.

Optima Villas からの回答
Casa George
Just returned from playa Blanca, stayed at Casa George villa. Fantastic stay, beautiful villa in a tranquil setting.
The villa was spotless and cannot fault optima staff, excellent customer service
Thank you for making our Christmas and new year
Will be booking again within the next few weeks

Optima Villas からの回答
This is a 5 star ⭐️ review of Optima Villas
I made my reservation through Optima Villas, I had never visited Lanzarote before, but we decided on our destination, and I found a suitable property that fulfilled our needs as a blended family (my husband and myself plus 5 ‘kidadults’ ranging in age from 17-27) I booked our flights and transfers separately through Easyjet & Viva Travel who were amazingly efficient, but the level of service from Optima Villas was outstanding. They make everything so easy, particularly as we were a party of 7, any questions were answered within minutes!! I asked where I could buy a can opener, and 10 minutes later a brand new one was delivered! I have rented properties abroad countless times, but I’ve never experienced this level of customer service and satisfaction. The entire team need a bonus and a pay rise 👏🏻 100%
Just returned from a stay at Villa Gordon
Optima are a great company to deal with they reply to emails promptly and if an issue occurs with the villa they have respond quickly, they are very helpful, pleasant people to deal with, would not hesitate to recommend them.
Villa Gordon has a lot of good points, situated in a quite residential it's spacious, the pool is clean, well maintained and safe for children as it is fenced off. The layout of the villa may not suit everyone, downstairs is very spacious and has an excellent modern kitchen but there is only one bathroom which potentially would be used by 6 adults, also there is no dishwasher downstairs. The bedrooms are large and spacious but only one of them has a wardrobe, there is nowhere to hang anything in the other 2 rooms. The dining table and breakfast bar only has 4 chairs. Upstairs which in effect is a completely separate self contained apartment there are en-suite bathrooms to both the single and double room, the kitchen is modern and well fitted with a dishwasher. There are plenty of outside spaces but if you want to eat outside then folks from the lower apartment will be carrying stuff up and down stairs. Our party was 7 adults and one infant and we found that we were carrying furniture and crockery up and downstairs regularly. Generally the villa could use a little TLC and some instruction books on some of the appliances, took ages to figure out how to work the extractor fan but others like the washing machine we googled.
If the layout suits your party then Villa Gordon is great, we would certainly use Optima again
Long time customer of Optima Villas
I have used one of Optima Villas properties twice yearly since 2017 (apart from covid) and recently returned from another holiday.The result of my experiences is that I have found the following
They reply to emails promptly
Promptly returned deposits re cancelled bookings due to covid
Villas always sparkling clean
If an issue occurs with the villa or its contents they have always been been able to fix the problem or replace the item on the same day
Lastly they are very pleasant people to deal with

Optima Villas からの回答
Villa Cielo Playa Blanca
One of our favourite villas, great for families and couples. We have stayed here many times over the past 10 years, the location is great, very quiet and with shops and restaurants in walking distance. First time booking through Optima with no problems, great welcome pack. Shame the mountain bikes have not been looked after, we used to enjoy using them, and were a bonus at this villa (previously Villa 60). Similarly the hot tub is in need of a bit of TLC not quite the luxury it once was, hence only 4 stars.

Optima Villas からの回答
Just back from Villa Casa Cielo Azul
Just back from Villa Casa Cielo Azul. The location of the villa was superb a nice quiet residential area and only 10 mins walk to the Marina. The large supermarket at the end of the street was an added bonus. The welcome pack from Optima was great to get started. The villa was a good size for 4 adults and a baby and a nice pool area. This is our 3rd stay in Lanzarote with Optima Villas and can highly recommend them.
Apartment Puerto Mar
The location of the apartment is wonderful with views of the sea and out to Fuerterventura. Close to shops and restaurants and some lovely walks out to the Marina and out to the lighthouse.

Optima Villas からの回答
Villa palmyra is fabulous
Villa palmyra is fabulous, great location, private pool area and external dining area.quiet location but walkable into town, half hour to harbour, the inside space is superb, huge master bedroom lounge, good size second bedroom, shower cubicle in ensuite is a little small but good for us.used optima for many years and for 2 or 4 people this is the best, loved it .
Had a wonderful time in Villa Nueva
Had a wonderful time in Villa Nueva. Lovely villa, big fluffy white towels and the bonus of good quality pool towels.
Pool was exceptionally clean and warm.Villa was well equipped, beds comfortable and showers powerful.
Optima were very easy to contact. Few problems we had were dealt with within the hour.
Welcome pack was great.
Wanted to book this villa again but unfortunately someone beat us to it.
On the hunt now for another villa!
Amazing Villa
We recently stayed in Casa Blanca Villa via Optima Villas. What can I say - WOW!! We have stayed in numerous villas and this is one of the best. The information provided in the villa by the owners was absolutely amazing. Very well equipped, spotless & very comfy beds. It was a little far out of the centre for us but very easy to jump on the bus or take a taxi. Highly recommend Optima Villas, customer service first class.
It is our 2nd visit to this villa with…
It is our 2nd visit to this villa with Optima villas. There is little communication but the emails received are very clear and directions and check in is so easy. We received a welcome pack which is great when you are arriving later in the day so it’s gets you as the nearest supermarket is about a 10 minute walk away. I would use Optima villas again.

Optima Villas からの回答
Stayed in Apartment Puerto Mar
Stayed in Apartment Puerto Mar, 20th-27th November. Fantastic apartment. A new coffee machine was supplied, and a minor problem was fixed within hours. Beautiful views from the patio. Overall a fabulous apartment. Optima Villas are definitely to be recommended.
Great Apartment
This is the 2nd time I have booked with Optima Villas and cannot fault them! The apartments are such good quality and great communication from the company. The welcome pack is greatly appreciated. A late check out was available to us at no extra cost. I would not hesitate to book again.
Villa Diamante
Villa Diamante - Fantasic week spent in this beautiful villa. Great space, wonderful views and relaxing. The property was amongst 11 others in a private gated area which made it feel very safe. I would highly recommend to anyone.
Fabulous week at Villa Rose
Had a relaxing week at Villa Rose. Lovely clean spacious villa. Has everything you need. Plenty of clean towels. Pool area was great although would benefit from more sofa seating both inside and out.
Pool was nice and warm and clean.
Only a 15 minute walk to main shops bars and restaurants, we would walk in and sometimes get a taxi back for just under 4 euros. Lovely quiet area.
Great communication from Optima Villas. Best welcome pack we’ve ever had, everything you need to start your holiday! Would definitely use this company again and Villa Rose.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







