Non existent customer service. I reached out via email and never received an answer. Questionable product quality. Pocket lining of the pants I bought opened up in the first week. Pricing is good thou... ãã£ãšèŠã
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Great local shop for ballers, and that's a rare thing nowadays. This time we bought online, after the order was taken it took few days to process it (5 working days) but as soon as we contacted the cu... ãã£ãšèŠã
Fast shipping, nice product with more than fair discount. Shipping costs are pretty high compared to other sites, but you get models, that elsewhere are sold out. Highly recommended site from me to... ãã£ãšèŠã
Shoes didnt fit and paid for an expensive return via UPS (fine, thats a risk taken). Now stuck at customs in Eindhoven despite including the forms provided by Oqium. No response from Oqium, 90 quid do... ãã£ãšèŠã
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Founded by sneaker collectors, Oqium wanted to give the community something different that would give them a new vision by infusing the world of basketball into the sneakergame.
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Kleine tocht 6, 1507CB, Zaandam, ãªã©ã³ã
- 020 722 07 01
- customerservice@oqium.com
- oqium.com
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Je nâai pas reçu ma commande .
Tevreden!!
Would not recommend - incorrect delivery and zero customer service
Would not recommend. Would give zero stars if possible. I wonder if the holiday period has had any impact on my experience, but here goes:
Regarding the delivery of goods, I received a package which was not what I ordered. I was expecting a pair of trousers, and I received what appears to be a T-shirt. I have not yet opened the package which shows two different addresses. So, I have an unwanted T-shirt which hasnât arrived at its destination, and I still have not received the pair of trousers I ordered. That was on the 17th December, therefore I decided to make contact with OQIUM to rectify the situation as follows:
17th December: I sent an email to the customer service email address. No response.
19th and 22nd December: I twice made contact via the âcontact usâ form on their website No response at all â not even an automated message to confirm that my messages had been received.
19th December: I sent a message on Instagram on the same subject. No reply.
19th December: I made four telephone calls to the Amsterdam store but there was no answer at any time.
And today, I received a request to review their service. So, there it is, and these details will also be shared with PayPal to request a full refund of over 80â¬
snel en cultureel
Non existent customer service
Non existent customer service. I reached out via email and never received an answer. Questionable product quality. Pocket lining of the pants I bought opened up in the first week. Pricing is good though which is why itâs two stars.
I sent 3 emails on December 13thâŠ
I sent 3 emails on December 13th because they didn't include a pair of trousers in the order I placed and they made a mistake by sending me a short t-shirt instead of a sweatshirt. To date, still nothing.
Webshop is niet bereikbaar bestellingâŠ
Webshop is niet bereikbaar bestelling geplaatst heeft ruim 4 weken geduurd voor het is huis was, kan niks over de winkel zeggen , maar was voor ons de laatste keer
Send me the wrong product and theâŠ
Send me the wrong product and the customer service doesn't respond to me to solve the issue.
Quick delivery of limited stocked item
Quick delivery of limited stocked item. True to size and good quality.
Fast delivery and high quality product
Great Experience
Ordering was straightforward and delivery was faultlessâeverything arrived on time and exactly as expected. Very good price in the sale made the experience even better.
Envoi rapide et expérience satisfaisante
Chaussures correspondant à leur description. Paiement sécurisé et envoi rapide.
I've ordered an item but receivedâŠ
I've ordered an item but received another item. I've contacted them multiple times, every time someone tells me that they will help me, but then nothing happens. I am still waiting to get my money back
Wszystko ok. Dostawa mogÅaby byÄ szybsza
Wszystko ok,ale dostawa mogÅaby byc szybsza...
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