Non existent customer service. I reached out via email and never received an answer. Questionable product quality. Pocket lining of the pants I bought opened up in the first week. Pricing is good thou... ãã£ãšèŠã
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Great local shop for ballers, and that's a rare thing nowadays. This time we bought online, after the order was taken it took few days to process it (5 working days) but as soon as we contacted the cu... ãã£ãšèŠã
Fast shipping, nice product with more than fair discount. Shipping costs are pretty high compared to other sites, but you get models, that elsewhere are sold out. Highly recommended site from me to... ãã£ãšèŠã
Shoes didnt fit and paid for an expensive return via UPS (fine, thats a risk taken). Now stuck at customs in Eindhoven despite including the forms provided by Oqium. No response from Oqium, 90 quid do... ãã£ãšèŠã
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Founded by sneaker collectors, Oqium wanted to give the community something different that would give them a new vision by infusing the world of basketball into the sneakergame.
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Kleine tocht 6, 1507CB, Zaandam, ãªã©ã³ã
- 020 722 07 01
- customerservice@oqium.com
- oqium.com
3.4
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3452件ã®ã¬ãã¥ãŒ
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WHERE IS MY ITEM???
WHERE IS MY ITEM!!
My item was supposed to arrive between Tuesday 18th march - Friday 21st march 2025, I still have not received anything and had no update or response from anyone at oqium
2025幎3æ21æ¥
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Perfect
Bought some NBA items with discount in the sale. Very happy with the items: good prices, fast delivery within a couple of days and safely packaged. Would recommend!
2025幎3æ6æ¥
¿Where is my package?
It's been more than 10 days, and I still haven't received the package. The delivery date was between March 10 and March 12.
2025幎3æ5æ¥
Oqium ããã®åç
Hi Pedro,
We're sorry to hear that you had a disappointing experience with us. After reviewing your case, we can confirm that your package was shipped the day after you placed your order. Unfortunately, we donât have control over delays once the shipment is handed over to the courier. However, we will follow up with the shipping provider to understand why it took longer than expected.
Weâre glad to hear that your order has now arrived, and we truly appreciate your patience. If you have any further questions or concerns, please donât hesitate to reach out to us. Once again, we apologize for any inconvenience this may have caused and remain committed to continuously improving our service.
Best regards,
Oqium Customer Service
All in due time and perfect condition
All in due time and perfect condition.
I recommend Oqium
2025幎2æ28æ¥
I still haven't received a refund
I still haven't received a refund. You are not in touch and are ignoring my messages. this is terrible
2025幎2æ7æ¥
Oqium ããã®åç
Hi Andril,
Weâre very sorry to hear about your experience. According to our records, the refund has been successfully processed. We also reached out via email to discuss this further.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we look into this matter.
Best regards,
Oqium Customer Service
This time only because they took toâŠ
This time only because they took to long to delivery and I payed to be quicker
2025幎2æ25æ¥
Oqium ããã®åç
Hi Lucas,
We're very sorry that we didnât meet your expectations, and we truly appreciate your feedback. We are continuously working to improve our service, and we hope to provide you with a much better experience next time, as that is our standard.
Best regards,
Oqium Customer Service
All ok!!!!!
2025幎2æ25æ¥
Promised refund never received - now being completely ignored!
At first, I thought Oqium had great customer service - but month later I'm still waiting for my refund and I'm being completely ignored.
I placed an order (#166340) on 17th August 2024 and later returned the items, in accordance with the return policy. On 18th October 2024, I received an email confirming that my refund had been initiated, yet months later, I still havenât received it.
I have tried to contact them multiple times and even sent a letter-before-action, but I am being completely ignored.
I am now initiating a complaint through the UKICC.
2024幎10æ18æ¥
Oqium ããã®åç
Hi Rebecca,
Weâre very sorry for the inconvenience and that the situation has not yet been resolved. We will reach out to you via email to discuss this further and find a solution.
Once again, our sincere apologies, and we appreciate your patience.
Best regards,
Oqium Customer Service
This is one of the best store in EU
This is one of the best store in EU and one of my favorite in the world.
2025幎2æ18æ¥
Excellent store for ballers
Excellent store, especially for basketball fans!
Quick shipping, great prices, excellent choice of brands and goods!
2025幎2æ17æ¥
J'ai commandé une paire de jordan 3
J'ai commandé une paire de jordan 3, franchement j'avais un peu peur de ne pas la recevoir vu les commentaires sur truspilot, mais tout s'est trÚs bien passé. Recu ma commande avec un peu de retard mais la faute à colis privé qui est un transporteur à la ramasse. Donc si je devais avoir une observation à faire à oqium c'est simplement de changer de transporteur pour ces colis. Sinon parfait Oqium et merci
2025幎2æ27æ¥
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Worst customer service in the world!!!!
Delivered the wrong size item, I emailed customer service multiple times, I called the contact number and had no response back. I have had to send the trainers back at my own expense but will be taking things further.
2025幎2æ1æ¥
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Oqium ããã®åç
Hi Kevin,
I sincerely apologize for this incident and the inconvenience it has caused. We will process your refund as soon as possible and want to assure you that this is not the level of service we strive to provide.
Once again, we truly appreciate your patience and apologize for the situation.
Best regards,
Oqium Customer Service
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