Orla Kiely has great handbags and excellent customer service! I ordered a shoulder bag online and when it arrived, the placement of the print was different than the photos. This is understandable, as... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered a set of the Sycamore dishes and I am extremely happy with them. They look stylish and are very well made. The side plates and dinner plates have a lovely rim so things don’t slide off t... もっと見る
企業が回答しました
Amazing service, their customer service is top notch! Fast and efficient and I shall be a returning customer. Products are beautiful. I had a problem with my first delivery through no fault of theirs... もっと見る
企業が回答しました
What a complete an utter disappointment. After waiting over a month for delivery the 'bag' arrived. Poorly sewn together with loose threads from one of the tabs. Looks like a cheap bit of imitation... もっと見る
4.2
ほぼ満足
110件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
NO RAISED LIP ON THIS MUG TO STOP SPILLAGE AND OVERFLOW
Steer clear of Orla Kiely bamboo coffee travel mug. Very expensive product. The design on the lid is so flawed the coffee literally poured down my top and getting rid of coffee stains is not easy. If you place it in the drivers cup holder it will spill over as the hole is level with the lid and not raised.
2022年2月15日
自発的なレビュー
Rude customer service assistant
I had been waiting for my sofa and snuggler for over 6 months. Every time the production date was postponed I received an e-mail with a new date. This week I received another cancellation e-mail but this time there was no new date given, no explanation or an apology. I rang their customer service just to Find out when the new production date would be. Unfortunately, I was not given any update and the person I spoke to was unprofessional, dismissive and rude. She kept interupting me and wouldn’t let me explain what my enquiry was about. It was the person’s attitude that made me cancel my order.
2021年12月7日
自発的なレビュー
Expensive purchasing mistake
Disappointed with this furniture. We bought a sofa earlier in the year and ordered the snuggler which finally arrived after many delays.
The seats are made from very soft foam and are losing their shape after just a few weeks. In furniture that cost almost two thousand pound for the pair, it’s very poor value.
I would advise anyone considering buying this furniture to check that the foam is of reasonable quality.
The seats are becoming uncomfortable already.
2021年12月4日
自発的なレビュー
UK7255 Stained bag
UK7255 Stained bag.
I recently purchased an across body bag from Orla Kiely and after wearing it for just one evening it was heavily stained from my jeans. The company's aware this staining happens, why then don't they coat the bags differently? This has never happened with a Radley bag.
2021年12月2日
自発的なレビュー
Orla Kiely からの回答
Hi Sharon,
Thank you for taking the time to post a review. Your feedback is invaluable to helping us improve our product and our customer experience with Orla Kiely.
I am sorry to hear your bag has been stained. We do advise on our website and on the swing tag that comes with the bag that fabrics like denim will rub off their colour on our bags and especially noticeable on lighter or cream bags.
I have passed on your feedback to our design and production team to see if there is anything that can be done.
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
The website promises next day delivery…
The website promises next day delivery but no communication after a week & no reply from customer service.
Update - have now received my order but wrong item sent 😡
2021年11月4日
自発的なレビュー
Orla Kiely からの回答
Hi Jayne,
Thank you for taking the time post a review,
I am so sorry to hear about your experience ordering with us. Around sale periods, we do expect delivery times to take slightly longer than usual given increased volumes. (Even with increased capacity in our warehouse). We accept full responsibility for sending out the incorrect item to you. I can see we tried to resolve your query by sending out a replacement, but you decided to return the items in the end.
Please accept our sincerest apologies for the mishap with your orders. This is not the usual high standard we hold ourselves to and I have passed on feedback to the relevant teams for improvements to our service and speed in getting product out.
Please let us know if there is anything else we can do, the best place to reach us would be customerservice@orlakiely.com.
Thank you,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
I bought a sofa and there is 5cm gap…
I bought a sofa and there is 5cm gap between the cushions and the gap is getting bigger while somebody sitting on it. The quality of the fabrics is really bad.
2021年9月8日
自発的なレビュー
Always been happy with high quality…
Always been happy with high quality products from Orla Kiely.
2021年1月23日
自発的なレビュー
Orla Kiely からの回答
Hi Caroline,
Thank you for taking the time to post a review.
We really appreciate any, and all, feedback but it is especially lovely to read positive feedback. Thank you!
Please email customerservice@orlakiely.com if you ever need to ask anything or require assistance,
Kind regards,
Rory
Absolute joke
Bought some tea caddies snd the rubber seal failed, you simply get ignored by them. Over priced tatt !
2021年1月8日
自発的なレビュー
Orla Kiely からの回答
Hi Sean,
Thank you for taking the time to post a review of our product. It is invaluable for us to have this feedback to ensure we are creating high quality product and providing the best service to our customers.
I understand how frustrating it can be to have a product not live up to expectations and am disappointed to read your review of our tea caddies. Please contact our customer service team, customerservice@orlakiely.com along with pictures of your product and we can investigate your issue further.
Please accept our sincerest apologies for not replying to your review earlier and hope we can help resolve your issue,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
Review of Orla Kiely's free face mask…
Received Orla Kiely's free face mask via the Daily mail offer after 6 weeks wait. Disappointed with the product. The mask was very small, made of thin material and certainly not even worthy of the postage I paid. Will I recommend the product, definitely NOT.
Veronica Chapman
2020年10月11日
自発的なレビュー
Orla Kiely からの回答
Hi Veronica,
Thank you for taking the time to post a review of our product. It is invaluable for us to have this feedback to ensure we are creating high quality product and providing the best service to our customers.
I understand how frustrating it can be to have a product not live up to expectations and am saddened to read your review of the free face masks we made in collaboration with Daily Mail. We have listened to your feedback and from other customers and have made new improvements to the latest masks we are now selling on our site. Including: a pleated face to allow more room and make them larger around the face, larger elastic ear loops, and thicker BCI cotton. I hope if you ever saw the new face masks you would see all of your issues have been addressed.
Although the item was free with the daily mail, we do not ever intend to make product that does not live up the high standards we hold ourselves too and want to thank you again for your feedback and helping us improve our product.
Thank you and please feel free to message our customer service team, customerservice@orlakiely.com, if you have any further concerns or feedback,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
ORLA KIELY face masks…
Ordered two ORLA KIELY face masks through an offer in a newspaper. They took a long time to arrive and I was expecting something special, even though I only had to pay for postage. However I am totally disappointed, the masks are too small, they don't have elastic ear loops and the loops are too short, so they pull my ears forward. They don't have nose wire, so they are loose around the nose. They are really thin. I wish I had saved my postage money.
2020年9月11日
自発的なレビュー
Orla Kiely からの回答
Hi George,
Thank you for taking the time to post a review of our product. It is invaluable for us to have this feedback to ensure we are creating high quality product and providing the best service to our customers.
I understand how frustrating it can be to have a product not live up to expectations and am saddened to read your review of the free face masks we made in collaboration with Daily Mail. We have listened to your feedback and from other customers and have made new improvements to the latest masks we are now selling on our site. Including: a pleated face to allow more room and make them larger around the face, larger elastic ear loops, and thicker BCI cotton.
Although the item was free with the daily mail, we do not ever intend to make product that does not live up the high standards we hold ourselves too and want to thank you again for your feedback and helping us improve our product.
Thank you and please feel free to message our customer service team, customerservice@orlakiely.com, if you have any further concerns or feedback,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。