Orolay ロゎ
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Orolay レビュヌ 

29
•
TrustScore 5段階評䟡の2

1.8

婊人服店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I have ordered 6 coats over the last year via Amazon. I saw a coat on instagram through them directly. I orderd it with an expected delivery date of 09/29/26. I received an email later in the day... もっず芋る

5぀星のうち2の評䟡

I ordered a trench coat from Orolay and I based my size decision on the size chart posted on their website. I liked the coat very much except the sleeves were too short and well over an inch shorter... もっず芋る

5぀星のうち1の評䟡

I ordered the peelers and whilst trying to submit the confirmation, I accidentally clicked on two extra items. (Tricky way of getting more sales) I emailed them immediately to reverse the two extra... もっず芋る

5぀星のうち2の評䟡

Cheaply made. Ordered a vest. Styling is cute. Zipper very cheap and catches multiple times in fabric. Approved my return authorization quickly but you have to go to the post office to get a label. I... もっず芋る

䌁業が回答したした

䌁業情報

  1. 婊人服店
  2. ・
  3. アりタヌりェア店
  4. 衣料品店
  5. 玳士衣料店

圓該䌁業による蚘述

Orolay was founded in 2012 by a team of passionate and innovative fashion experts inspired by the vibrant energy of urban living. Recognizing the strength, style, and individuality of our dynamic audience, in 2018 we made a bold entrance into the global market with our iconic down puffer jacket. Our 092 design quickly became a global sensation, gracing the streets of cities worldwide. By making chic, timeless fashion accessible to all, we demonstrated that luxury can be inclusive, practical, and beautifully designed. From that groundbreaking coat, we have now expanded into a diverse and growing collection. Each piece is crafted to empower and accompany you through your daily adventures. Our refined, desirable, and durable apparel is designed to add a touch of elegance to every step of your journey. And as a global fashion brand, we are committed to pushing ourselves to continually create pieces that inspire exploration and self-expression, no matter where life takes you.

連絡先

1.8

期埅以䞋

TrustScore 5段階評䟡の2

29件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 76に回答しおいたす

通垞1カ月以䞊経っおから回答

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

1.8

すべおのレビュヌ

(29)

過去12か月のレビュヌ数: 22件

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5぀星のうち1の評䟡

Worst experience!

Worst experience!! ai bought a coat and it it too big so I wanted to exchange to a smaller size. The request of return was first approved, now the canceled it. Reason? “italy”. as we haven't got the mail. really disappointed. now i have a coat that i can’t use and 100€ less.

2025幎11月15日
自発的なレビュヌ
Orolay ロゎ

Orolay からの回答

Hi there,

Sorry about the frustration.

As our customer base continues to grow around the world, we are working to improve the shopping, return, and exchange experience across different countries. Return and exchange options may vary by location due to international shipping and logistics limitations, so we encourage customers to review the latest policy before submitting a request.

We appreciate your feedback and will continue working to make the process clearer and easier for our customers.

5぀星のうち2の評䟡

Jas besteld maar zag er totaal niet uit


Jas besteld maar zag er totaal niet uit zoals aangeboden is.
Via mail contact zoeken om terug te kunnen sturen. Dit kan alleen met akkoord. Maar wel instructies gehad.
En kost je. 30 euro

2025幎10月30日
自発的なレビュヌ
Orolay ロゎ

Orolay からの回答

Hi Janne,

Het spijt ons te horen dat uw ervaring niet aan uw verwachtingen voldeed.

Als een in de VS gevestigd bedrijf dat klanten over de hele wereld bedient, werken wij voortdurend aan het verbeteren van de winkel-, retour- en ruilervaring in verschillende landen. We waarderen uw feedback en blijven eraan werken om het proces duidelijker en eenvoudiger te maken voor onze klanten.

5぀星のうち1の評䟡

My package was stolen within 10 minutes


My package was stolen within 10 minutes of delivery. This company says its marked delivered and it's my problem. I filed a claim with there delivery service which apparently is not accredited with (BBB) I just researched. I will never buy anything from this company again. Awful

2025幎10月14日
自発的なレビュヌ
Orolay ロゎ

Orolay からの回答

Hi Pamela,

We’re sorry to hear that your package was stolen after delivery and understand how frustrating this situation can be.

Normally, once a package is shipped and marked as delivered, the final delivery confirmation is handled by the carrier. We will continue working to improve our delivery and customer support experience.

If you have any further concerns, please contact our customer service team through our website so our team can assist where possible.

5぀星のうち2の評䟡

Compro un abrigo y es genial

Compro un abrigo y es genial, 7 bolsillos, no pesa, bonito...pero demasiado grande, tengo que devolverlo. Pagué 109 euros. Cuando me lo trajeron 13€ de aduanas. Solicito la devolución, el envio corre de mi cuenta. Tengo que enviarlo a Alemania, 36€. Me aceptan el reembolso y de los 109 que pagué solo me devuelven 103€.

2025幎10月8日
自発的なレビュヌ
Orolay ロゎ

Orolay からの回答

Hola,

Gracias por compartir su experiencia. Nos alegra saber que le gustó el abrigo, aunque sentimos que la talla no haya sido la adecuada y que el proceso de devolución no haya cumplido sus expectativas.

Entendemos que los costos de aduana y devolución internacional pueden ser frustrantes. Agradecemos sus comentarios y seguiremos trabajando para que nuestra experiencia de compra, devolución y cambio sea más clara y sencilla para nuestros clientes.

5぀星のうち5の評䟡

I didnt have any issues with return or refund

I am in the UK. I bought 2 coats within days of each other. Unfortunately one was too tight and the other was too big and swamped me.
I requested a return, it was approved in 24 hours and then I packed up the parcels and sent by RM. Postage was free to me but the return was at my cost. Luckily they were being sent to a logistics company in Nottingham, (I got worried they would have to be sent back to China or something). I tracked the parcels and 2 days after they arrived at their warehouse, I got refund sent for both. No issues. No hassle.

2025幎9月9日
自発的なレビュヌ
Orolay ロゎ

Orolay からの回答

Hi there,

Thank you for sharing your experience. We’re sorry the sizing did not work out, but we’re glad to hear that your return and refund process was smooth and hassle-free.

We appreciate your feedback and will continue working to improve our sizing guidance, return process, and overall customer experience.

5぀星のうち1の評䟡

Possibly a Scaming Coat Company Beware

This is a terrible company to buy from currently contacting the ombudsman in the uk on their trade description of a coat they said it was a 650+ feather fill it was a lie as coat so thin!, then will not accept the return either. Terrible service and US company producing Chinese made sub standard products!. No procedures in place to address the issues.

2025幎2月25日
自発的なレビュヌ
Orolay ロゎ

Orolay からの回答

Hi there,

Thanks for leaving this comment.

At Orolay, we are committed to providing quality outerwear at an accessible price, and we take product descriptions, materials, and customer concerns seriously. Fill power refers to the loft and insulation quality of the down, while the overall thickness and feel of a coat may vary depending on the style, design, shell fabric, and construction.

We understand that return and service experiences are very important, especially for international customers. We will continue working to improve our product information, quality control, return process, and overall customer support experience.

5぀星のうち1の評䟡

SCAM

The coat was too small. I live in the UK. First it took ages to find out the address to return it to. And then, they said that they could not credit me a refund without proof of postage even though I had enclosed my receipt when I returned the package. I explained to them that recipt of posting was only required if they could not find the returned package, but they refused to say if they had received it or not-- SCAM

2025幎2月7日
自発的なレビュヌ
Orolay ロゎ

Orolay からの回答

Hi there,

Thank you for sharing your feedback.

Based on our return process, refunds are issued once the returned item has been received and checked by our warehouse. Proof of postage or tracking information helps us verify and locate returned packages, especially for international returns.

We appreciate your feedback and will continue working to make our return process clearer and easier for customers.

5぀星のうち5の評䟡

All About The Creme (S’more Vibes)

I love the warmth of this coat....it’s so warm and stylish (them zippers....oh lawdddddd)!! ; I’ve only had the coat for sometime and I have received so compliments from both men and women...

My only complaint was shipping...seemed so long but worth the wait!!!

2021幎1月29日
自発的なレビュヌ
Orolay ロゎ

Orolay からの回答

Hi Joy,

Thank you so much for your kind words! We’re thrilled to hear that you love the warmth and style of the coat, and that it’s been getting so many compliments.

We’re sorry the shipping took longer than expected, and we appreciate your patience. We’ll continue working to improve the delivery experience for our customers.

Thank you again for your support!

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