Oscar Willow & Co レビュー 

Oscar Willow & Co からの回答

2025年5月28日

Hi Cynthia,

We’re sorry to see this review and wish you'd contacted us first so we could help. We’ve checked your tracking, and the last update shows it was handed to the local courier.

We recommend contacting Evri for further updates, as they may be able to assist. If you hear back from them, please contact our support team at support@oscarwillowco.com so we can help resolve this for you.

– The Oscar Willow & Co. Team

Oscar Willow & Co からの回答

2025年3月14日

Hi Tre,

Thank you for the feedback, however the information you have provided is incorrect.

You never contacted us to say your package was never received and asked for a refund. Your tracking confirms your order was delivered on March 3rd.

You also raised a PayPal case to say your order was an unauthorised transaction on the 22nd February, which was rejected by PayPal after they investigated it as all the details were correct as you had ordered from us before.

Now you are saying you never received your order after your failed attempt with PayPal before your order was even delivered.

In future if you want to cancel an order or request a refund it is best to contact us directly at support@oscarwillowco.com to resolve your issue as we offer a 100% money back guarantee.
Unfortunately you have never contacted us and instead went through PayPal and now writing a false negative review which says to us you are being dishonest instead of just approaching us directly.

We hope you enjoy your items.

Thanks,

Chris

Oscar Willow & Co からの回答

2025年3月11日

Hi Chelsea,

Thank you so much for your wonderful review! We're delighted to hear that you love your pieces and that you've had a great experience shopping with us twice. It means so much to us to know that our jewelry makes you feel beautiful—that's exactly why we do what we do!

We truly appreciate your support and can't wait to serve you again in the future! 💖

Best,
Cara
Oscar Willow & Co. | Customer Support Team

Oscar Willow & Co からの回答

2025年3月11日

Hi John,

Thank you so much for your kind words! We're thrilled to hear that you were able to surprise your wife with a beautiful assortment of jewelry for your anniversary. It means the world to us that you love the quality and had a great experience with our customer service.
We truly appreciate your support and your recommendation—looking forward to serving you again in the future!

Best,
Cara
Oscar Willow & Co. | Customer Support Team

Oscar Willow & Co からの回答

2025年3月6日

Hi Wesley,

Thank you for the feedback.

I have had a lot of correspondence with you during your order which also involved you putting in a PayPal case against us which was resolved in our favour, showing that we have not done anything wrong.

Your review is quite misleading which is disappointing.

Your order was shipped out well under 2 weeks and as explained to you, due to the time of year and the high orders for Valentines Day across all stores, the shipping companies took longer then normal to delivery your order.

Your claim that the earrings came with no butterfly backs and made your ear itch has also never been raised with us, so again misleading.

We have a 100% money back guarantee so if you are unhappy you can email support@oscarwillowco.com and we will give you the steps to receive a full refund once the item is returned.

Thanks,

Chris

Oscar Willow & Co からの回答

2025年3月4日

Hi Cheri,

I’m sorry to hear that the item didn’t meet your expectations. We strive to provide clear images and descriptions, but we understand that sometimes products may look different in person.

We appreciate your feedback and would love to hear more about your experience. Please let us know if there’s anything we can do to help!

Best,
Cara
Oscar Willow & Co. | Customer Support Team

Oscar Willow & Co からの回答

2025年3月4日

Hi Mel,

Thank you for your kind words! We're so glad you love the necklace and earrings set. Enjoy your new jewelry! 💖✨

Best,
Cara
Oscar Willow & Co. | Customer Support Team

Oscar Willow & Co からの回答

2025年3月4日

Hi George,

Thank you for your feedback! We appreciate your thoughts on the design and will consider them for future improvements. Your input helps us create better products, and we’re sorry the pendant didn’t meet your expectations. Please let us know if there's anything else we can assist you with!

Best,
Cara
Oscar Willow & Co. | Customer Support Team

Oscar Willow & Co からの回答

2025年2月25日

Hi Jeanne

Thank you for your honest feedback! While we’re glad you were satisfied with our service, we’re sorry to hear that the product didn’t meet your expectations. We always strive to provide high-quality pieces, and your input is valuable in helping us improve.

If there’s anything we can do to assist you, please feel free to reach out.

Best,
Cara
Oscar Willow & Co. | Customer Support Team

Oscar Willow & Co からの回答

2025年2月3日

Hi David,

Thank you for bringing this to our attention. I’m so sorry to hear the heart wasn’t in the necklace when you received it—this is the first time we’ve heard about this issue.

Please email a photo of the necklace to our support team at support@oscarwillowco.com, and we’ll make sure to resolve this for you as quickly as possible.

We apologize for the inconvenience and look forward to assisting you!

Best regards,
Cara

Oscar Willow & Co からの回答

2025年2月3日

Hi Alexandra,

Thank you so much for your lovely review! 😊 We're thrilled to hear that you love both the earrings and the free necklace. It’s wonderful to know that they make you feel confident and special! We truly appreciate your recommendation and support. 💖

Enjoy your beautiful jewelry! ✨

Best regards,
Cara
Oscar Willow & Co.
Customer Support Team

Oscar Willow & Co からの回答

2025年1月30日

Hi Kevin,

Thank you so much for your wonderful feedback! We're thrilled to hear that you love the quality of our work. 💖 Your recommendation means the world to us! ✨

Best regards,
Cara
Oscar Willow & Co. Customer Support

Oscar Willow & Co からの回答

2025年1月30日

Hi Karl,

Thank you for your kind words! We're so glad you love the quality of our jewelry. 💖 We appreciate your support and hope you enjoy your piece for years to come! ✨😊

Best regards,
Cara
Oscar Willow & Co. Customer Support

Oscar Willow & Co からの回答

2025年1月28日

Hi Edward,

Thank you so much for your lovely review! We’re thrilled to hear that you found the product description accurate, the ordering process easy, and the quality excellent. Your feedback means a lot to us, and we’re so glad you had a great experience.

If there’s anything else we can assist you with, don’t hesitate to reach out!

Best regards,

Cara
Oscar Willow & Co. Team

Oscar Willow & Co からの回答

2025年1月28日

Hi Chad,

Thank you for sharing your feedback. We’re sorry to hear the ring didn’t fit as expected. Upon checking your order, it appears that the ring was ordered in a size 6, which may explain why it’s too small for your wife’s ring finger.

If you’d like to swap it for a size 10, we’d be happy to assist! Please reach out to us at support@oscarwillowco.com, and we’ll help organize the exchange.

We appreciate your understanding and are here to ensure you’re satisfied with your purchase.

Best regards,
Cara
Oscar Willow & Co. Team

Oscar Willow & Co からの回答

2025年1月24日

Dear Andrew,

Thank you for your feedback! We're glad to hear you like the pieces of jewelry. We're sorry to hear that the shine didn't meet your expectations. We strive to present our products as accurately as possible, but lighting and photography can sometimes affect how items appear. We appreciate your comments and will take them into consideration as we continue to improve. If there's anything else we can assist you with, please don't hesitate to reach out to us.

Best regards,
Cara
Oscar Willow & Co. Team