Ourlove レビュー 

Ourlove からの回答

2026年2月22日 に更新

Bonjour Martine. Nous comprenons votre frustration et prenons très au sérieux les problèmes liés aux frais cachés ou excessifs.

Veuillez contacter notre service client : ils pourront examiner votre compte, confirmer votre abonnement et votre consommation de crédits, et s’assurer qu’aucun autre prélèvement non autorisé n’a lieu. Fournir des captures d’écran ou des reçus les aidera à résoudre le problème rapidement et à protéger votre compte.

Vos commentaires sont importants, car ils nous permettent d’identifier les points à améliorer en matière de transparence et d’équité pour tous les utilisateurs.

Ourlove からの回答

2026年2月22日

Hi, Nikki. We completely understand your frustration, and we take reports of misleading billing and fake interactions very seriously.

Please contact our Customer Success Team immediately—they can:

Review your account and transaction history

Confirm any unauthorized charges and help process refunds if applicable

Investigate suspicious or fake profiles

Providing screenshots of charges or interactions will help resolve the issue faster. Your feedback is crucial—it helps protect other users and improve transparency and fairness across the platform.

Ourlove からの回答

2026年2月22日

Hello, Luciana. We understand your concern and take reports of fake profiles and misleading activity very seriously. Accounts that misrepresent themselves or use automated interactions violate platform policies.

Please contact our Customer Success Team—they can review suspicious accounts, investigate unusual activity, and ensure your experience is safe, transparent, and secure. Reporting these issues also helps protect other users from scams.

Ourlove からの回答

2026年2月22日

Hi! We understand your frustration and take reports of misleading profiles, AI-driven interactions, and credit-based limitations very seriously.

Please contact our Customer Success Team—they can review your account, confirm your subscription status, and investigate any suspicious activity. Providing screenshots or details of the interactions will help ensure your concerns are resolved quickly.

Your feedback is valuable in protecting other users and improving transparency and trust on the platform.

Ourlove からの回答

2026年2月22日

Hi, Surinder. We understand your frustration and take concerns about credit-based billing very seriously.

Please contact our Customer Success Team—they can review your account, clarify how credits are applied, and ensure you are only charged correctly for your usage. Your feedback about transparency and pricing is important, as it helps improve the clarity and fairness of the platform for all users.

Ourlove からの回答

2026年2月22日

Hi, Nieke. We understand your frustration and take concerns about credit usage very seriously. The credit-based system is designed for messaging and premium features, but it can feel restrictive if it runs out quickly.

Please contact our Customer Success Team—they can review your account activity, clarify how credits were used, and guide you on using them efficiently. Sharing your transaction details will help them address any discrepancies and ensure your experience is as smooth and transparent as possible.

Ourlove からの回答

2026年2月22日

Hello! We understand your concern and take reports of fraudulent activity and misleading contact information very seriously.
Please contact our Customer Success Team through the official platform channels—they can assist with deleting your profile, stopping notifications, and ensuring no further charges are applied to your account. Avoid calling unverified numbers you find online, as these may not be legitimate.

Reporting these issues also helps protect other users and ensures that the platform can address fraudulent or unsafe practices promptly.

Ourlove からの回答

2026年2月22日

Hello, Evita. We understand your frustration and take reports of misleading profiles very seriously. Accounts or messages designed to pressure users into spending violate platform policies.

Please contact our Customer Success Team—they can assist with deleting your account, ensure you are not charged any further, and review suspicious profiles. Reporting these issues also helps protect other users and improve the platform’s transparency and safety.

Your caution and feedback are important, and we hope you find a dating app that is genuinely safe and respectful of its users.

Ourlove からの回答

2026年2月22日

Hello! We understand your frustration and take reports of unauthorized charges, fake profiles, and AI-driven interactions very seriously.

Please contact our Customer Success Team immediately—they can:

Confirm your subscription cancellation and stop any future charges

Review your account and transaction history to ensure no further unauthorized payments occur

Assist with removing any saved payment information from the platform

Providing screenshots of charges and interactions will help them resolve the issue faster. Reporting these concerns also helps protect other users and ensures the platform can address fraudulent or misleading activity.

Ourlove からの回答

2026年2月22日

Hello. We understand your concern and take reports of fake or misleading profiles very seriously. Accounts that misrepresent themselves violate platform policies and can undermine the trust of genuine users.

Please contact our Customer Success Team—they can review suspicious accounts, investigate potential scams, and help ensure your experience is safe, transparent, and authentic. Reporting these issues also helps protect other users.

Ourlove からの回答

2026年2月22日

Hi, Corinne. We understand your frustration and take account cancellation and subscription concerns very seriously.

Please contact our Customer Success Team immediately—they can assist with canceling your subscription, deleting your account, and confirming that no further charges will occur. Make sure to provide your account details and any screenshots of your attempts; this will help them resolve the issue as quickly as possible and secure your account.

Ourlove からの回答

2026年2月22日

Hi, thank you for the feedback. We’re very sorry to hear about this issue.

Please contact our Customer Success Team immediately—they can review your account, stop any ongoing charges, and help resolve the problem so you can access your messages. Providing screenshots or payment details will help them address the issue quickly and ensure your account is secure.

Ourlove からの回答

2026年2月22日

Hi Morh. We understand your frustration and take reports of fake profiles, AI-generated content, and misleading interactions very seriously. Accounts or messages that misrepresent themselves or pressure users to spend violate platform policies.

Please contact our Customer Success Team immediately—they can review your account, confirm your subscription cancellation, and investigate any unusual activity with messaging or credit usage. Providing your screenshots will help the team resolve the issue quickly.

Your feedback is invaluable, as it helps protect other users and improve the platform’s transparency, safety, and overall trustworthiness.

Ourlove からの回答

2026年2月22日

Hello, Vivee. We’re sorry to hear that the platform didn’t meet your expectations. We understand that pricing and authenticity are major factors when deciding whether to continue using a service.

If you feel the costs weren’t clear or the experience didn’t seem genuine, we recommend contacting Customer Support to review your account and billing details. Your feedback about pricing and profile authenticity is important and helps highlight areas where greater transparency may be needed.

Thank you for sharing your experience.

Ourlove からの回答

2026年2月22日

Hi! We’re sorry that you feel this way about your experience.

If you suspect profiles are not genuine, we strongly recommend reporting them through the platform so they can be reviewed. Your feedback about authenticity and transparency is important. A reliable platform should make users feel safe and confident when connecting with others.

Ourlove からの回答

2026年2月22日

Hi, Courtney. We’re sorry that your experience led you to feel this way.

If you believe certain profiles may not be genuine, we strongly encourage reporting them so they can be reviewed. Platforms typically use moderation and verification processes, but user reports are an important part of identifying and removing suspicious activity.

Your feedback about message authenticity and communication style is valuable. A trustworthy platform should foster natural, transparent interactions, and concerns like yours highlight how important that is for users.

Ourlove からの回答

2026年2月22日

Hello, Catherine. We’re sorry to hear that your experience did not meet your expectations.

If you’ve canceled your membership, we recommend confirming the cancellation through your account settings or by contacting Customer Support directly to ensure no further charges occur. If there were issues while purchasing credits, the support team can review the transaction history and clarify what happened.

Your feedback about pricing, credit limits, and overall experience is important and helps highlight areas where improvements may be needed.

Ourlove からの回答

2026年3月9日

Hi, Roberto. Thank you! 😊
We’re glad you found it simple, realistic, and entertaining. If you ever need guidance or support while exploring more content, our Customer Success Team is always here to assist.

Ourlove からの回答

2026年2月22日

Hello, Cheryl. We’re sorry to hear that you feel this way.

If you suspect that certain profiles are not genuine, we strongly encourage reporting them so they can be reviewed. Maintaining a safe and authentic environment is important, and user feedback plays a key role in that.

If there’s anything specific about your experience you’d like reviewed, our Customer Support Team can look into it and provide clarification.

Ourlove からの回答

2026年2月22日

Hello! We understand your frustration and take concerns about double charges and refunds very seriously. Unauthorized or duplicate billing is not acceptable.

Please contact our Customer Success Team immediately—they can review your account, investigate the double charges, and guide you on resolving the issue. Providing any payment receipts or screenshots will help speed up the process and ensure you are properly refunded. Your feedback is important and helps improve the platform’s transparency and fairness.