Digiland Ltd, The Outlet Store レビュー 

164
TrustScore 5段階評価の4.5

4.3

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5つ星のうち5の評価

Order reverted to standard shipping. One quick phonecall to explain things and was promised that my order would be with me following day. Super friendly staff that seemed more than happy to answe... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought a grade A refurbished Samsung Q995C soundbar from the outlet store. I was a bit sceptical and paid via paypal to be cautious. To my surprise to product was delivered quickly (I paid for next... もっと見る

企業が回答しました

5つ星のうち5の評価

Bought a TV and soundbar much cheaper than anywhere else, delivery was quick and condition was good as new. One of the buttons on the remote didn't work but they sent another out the following week, n... もっと見る

企業が回答しました

5つ星のうち5の評価

I placed an order for Samsung S22 and was worried after seeing some reviews but still went ahead and waited for delivery. Item turned up, delivery was great and item came brand new sealed box. So than... もっと見る

企業が回答しました

企業情報

  1. デパート
  2. 電化製品店
  3. 携帯電話販売店
  4. 電子機器店
  5. フィットネス用品店
  6. テレビ販売店

当該企業による記述

Digiland LTD, The Outlet Store is your new home of VALUE. We are the home of Cheap Samsung, LG, Panasonic, Toshiba, Sharp, Luxor TVs, Cheap Samsung Smartphones, Cheap Samsung Laptops, Cheap Samsung Tablets, Cheap Samsung Smart Watches, Cheap Samsung Appliances, Cheap Gadgets and even Cheap Children's Toys! We are the #1 online department store at that sells Big Brands at Cheap Outlet Prices. We're excited and proud to be one of the largest online retailers of end-of-line, surplus, ex-display, and customer returned products with over 18 years’ experience in the returns and refurbished industry. We source all of our Samsung products directly from the manufacturer which guarantees the quality whilst driving down the price which is passed on to our customers. We also purchase graded stock from large high street chains and retail groups which ensures we can source a varied and diverse range of products and brands to give you more options and well as value. As explained above we ensure our stock is fully listed with graded quality products. At Digiland, you can buy the same types of products as you would find on the high street at incredibly low prices, allowing you to enjoy all of your favourite TVs, Smartphones, Appliances, Gadgets, Soundbars and more.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

164件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.3

すべてのレビュー

(164)

過去12か月のレビュー数: 26

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5つ星のうち1の評価

I bought a kindle 11th generation

I bought a kindle 11th generation, which is an older version, therefore it was discounted. I read the description thoroughly and it was advertised as a brand new model with no ads. I thought that this is a good opportunity to support a smaller business, rather than buy it directly from amazon. When I received the item though, there was no box, nothing, just the kindle, which had obviously been used before, and to add insult to injury, this item had ads which I had to pay to remove. I reached out to the company, to learn why they had mis advertised this item and I received no response whatsoever. Twice. I would not recommend this company, unless you want to receive something that is completely different to what you ordered. Extremely misleading advertisement of their products and poor customer service.

2025年9月22日
自発的なレビュー
5つ星のうち1の評価

Would give 0 stars if I could

Would give 0 stars if I could. Appalling company who literally made me cry. Selling far beyond their capability. AVOID at all costs.
I bought a TV on their website, which offered shipping 2 days later. I would have considered collecting in person but I figured free delivery, why not?! I called on the morning delivery was due to check times etc and was told by the useless sales assistant we don't know anything, can't tell you anything, don't ask. Waited in all day and not a peep. Phoned again at 3pm to be told the TV was still sat in their warehouse! Was yelled at by the guy on the phone who kept ranting about how they are just a small shop so they wait until they have enough orders, and blaming me for booking delivery on a day they couldn't do. I told him I literally just did what their website let me do 🤷‍♀️ He kept saying "I'm just a guy who works in a shop, nothing to do with me". Don't believe all the guff on the website about "helpful customer service advisers", this guy couldn't/wouldn't help anyone. When I asked for a refund he said fine and hung up the phone as I was mid-sentence asking when my refund would come through.
Extremely disappointing, terrible service, never again. Bought the same TV from Currys and had it delivered the next day with several emails confirming, a text before delivery, and the friendliest delivery guy. Avoid this so-called business, they are just a Mickey mouse operation and rude af.

2025年9月12日
自発的なレビュー
5つ星のうち5の評価

I was a little worried about buying…

I was a little worried about buying something so expensive online incase there was a problem.

Unfortunately there was a problem but the customer services at Digiland was exceptional. They dealt with everything quickly efficiently and professionally to achieve a good out come.
I would recommend them to anyone!!!

Thanks to all at Digiland for being so good.

2025年6月22日
自発的なレビュー
5つ星のうち5の評価

LG TV

The second tv have ordered great value for the price compared to rrp.came in a replacement box not a mark scratch on it mint condition. Commcation emails delivery times all spot on.would highly recommend from both my orders

2024年12月30日
5つ星のうち5の評価

Went to digiland after looking on the…

Went to digiland after looking on the net, they had what I wanted in stock, and got the item at net price, talked to the guys there, had a good look at the product, great service, I checked other outlets and they would have had to order it in, next time I want an electrical item I'm going there first, thanks guys, 😃

2024年10月30日
5つ星のうち1の評価

Customer service

Ordered my TV online and Collected it from the store, the sales rep assured me all the accessories were in the box, when I got home and opened the box the power lead was missing, I rang the store back the following day to he advised a replacement lead will be sent in the post, waited for a week nothing received, emailed the store for a update still no response, rang the store spoke to a sales assistant who advised they didn't post it out, spoke to the manager who didn't really apologise and just said he would post it himself, this was the first time I ordered something from here and will be the last very unprofessional would not recommend to shop from here.

2024年8月28日
Digiland Ltd, The Outlet Store ロゴ

Digiland Ltd, The Outlet Store からの回答

Thank you for taking the time to share your experience with us. I'm sorry to hear about the issues you encountered with your order.

However, I would like to clarify a point regarding your mention of speaking with the manager. As the manager, I was present in the store while you were on the phone, but at no point did you request to speak with me directly. I was with the staff member who assisted you and followed the conversation closely to ensure the matter was being handled appropriately.

Please accept our apologies for the inconvenience caused by the missing power lead, and for any communication delays you experienced. We are committed to improving our processes and providing better service in the future.

If you have any further concerns or require additional assistance, please don't hesitate to reach out to us directly.

Kind regards
Retail Manager

5つ星のうち5の評価

Resolved an issue I had with immediate…

Resolved an issue I had with immediate effect. Parcel was damaged by the courier company. One quick call and they forwarded me a replacement promptly.
Great product and service. Would highly recommend.

2024年8月28日
Digiland Ltd, The Outlet Store ロゴ

Digiland Ltd, The Outlet Store からの回答

Thank you so much for your kind words and for taking the time to leave such a positive review!

We're glad we could resolve the issue with your damaged parcel quickly and to your satisfaction. Our team works hard to ensure our customers have the best experience, even when things don't go as planned, and it's great to hear that you were happy with both the product and service.

We truly appreciate your recommendation and look forward to serving you again in the future!

5つ星のうち1の評価

I would award 0 if it were possible.

I purchased my Samsung UE43CU7100, 43 inch, 4K Ultra HD, Smart TV from Digiland several days ago. The sales staff were very helpful at the point of sale and it was easy to set up at home as they said. Unfortunately although it was factory sealed I placed too much reliance on the Samsung set up instructions. There should have been a protective plastic cover to peel off the screen but it did not have such a cover. By the time I realised this it was too late and I had in fact begun to remove the critically important polarising screen. I now have a badly damaged brand new TV. Thus afternoon I visited Digiland and explained what had happened. It is apparently not unknown - a repair would cost over £200 and labour would be £45 which the salesman said they might waive - I had hoped that it would be simply a matter of exchanging the TV but was told that was not the way the business operated. I was disappointed at the lack of care taken over a known issue and failure to alert me to this. I fully accept that I caused the damage to the TV but I am no expert in these matters. I did say that it would make good sense to simply swap the TV and they would have had a satisfied customer who would have recommended them to anyone else. However this will not happen so I award a 1 to the company and if I could award zero I would do so. Such a pity.

2024年8月28日
Digiland Ltd, The Outlet Store ロゴ

Digiland Ltd, The Outlet Store からの回答

Thank you for taking the time to share your feedback. I am sorry to hear about the unfortunate situation with your TV.

We understand how frustrating it must have been to accidentally damage the screen while setting up the device. As you acknowledged in your review, the damage was caused during setup, and because of this, we were unable to offer a replacement unit free of charge. Providing a new TV in this situation would have left us out of pocket, as we cannot resell or recover the damaged unit.

However, we did offer a goodwill gesture in the form of a reduced repair cost and the possibility of waiving the labor fee in an effort to assist you as best as we could.

We genuinely appreciate your understanding that the damage was unintentional, but we hope you can also understand our limitations in this case. If there’s anything more we can do to assist, please don’t hesitate to reach out.

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