Ovensupportuk レビュー 

The roof of the oven was was not clean . When I raised the issue , I was informed that this part of the oven could not be cleaned . I was not informed of this limitation before or during the service . I don't recommend this company due to poor communication and incomplete service .

From the moment I spoke to the company they were polite , happy and very helpful. They sent text kept in their timeline called exactly when they were 30 minutes away so I could pop out do errands and be back. The guy who came to the house was polite friendly great around dogs and cheerful , and did a spectacular job my oven and fridge has never looked so good .. it’s like new again

I booked a morning visit with Oven Support on the 10th of June, for Tuesday 17th June to clean my oven. I paid £45 as a deposit.
On Monday 16th June, I was called to say my visit had been changed to the afternoon, 12 pm to 3 pm, not overly convenient but went with it. I also paid the remaining £45. On Monday evening, I had an email to say my visit was now between 12pm & 4pm. No longer convenient, I had a dentist appointment at 4.30pm that I wasn’t prepared to cancel at such short notice.
I called Oven Support on Tuesday to say this wasn’t convenient, I explained that the times had been changed. I asked for my money to be refunded. I was told as I was cancelling on the day I would lose £45. I said this wasn’t reasonable as they had changed the times, not me. The “customer care person”, wasn’t interested! She said I could rebook for next week, they had an “open diary” so I asked for the Tuesday morning slot of 24th June. I was then told that I would be contacted on Monday 23rd to confirm the visit & I was told that even though I had requested a morning visit, this may again be changed to the afternoon. I agreed to this, I didn’t really feel that I had much choice.
The following day I emailed to cancel the visit; they emailed to acknowledge the cancelled visit. I emailed them to ask for a full & immediate refund, I didn’t receive a reply, so I emailed them again on Thursday still no response to my 2nd email. I called the company on Friday & asked for accounts, I was told that it would be 28 days for a refund. When I explained that it took seconds to take both payments, to book a service that didn’t happen, I asked why it would take so long to issue a refund. The response was “ that is the system”. I told accounts that if I didn’t get a confirmation email of my refund by 5 Pm I would contact Amex for an instant refund & I would leave a poor review. Amex are looking at the situation, I sent Amex the emails for proof…. And this is my review.
I only gave a 1 star as I couldn't leave a NO star rating!
Stay away from this company, it seems that his could be their business model!

Date of experience: 17 June 2025

I booked an appointment made arrangement to be in. On the appointment afternoon I had a call to say tradesman had got held up and couldn't come. I felt pressured to make appointment for a few days later which i shortly afterwards realised wasn't convenient so had to cancel....NOW still trying to get a refund despite chasing twice..

DO NOT USE THIS SCAM COMPANY.
Oven was cleaned appallingly had to spend and hour finishing it off myself and to top it off thr cleaner (use that word loosely) walk dog mess all over my house! You provide pictures for then only to ask if you want a reclean? When you don't they ignore you. They even had the audacity to take a monthly direct debit out or annual clean even though I cancelled it. Kept all my money.

Do not use this company
My first appointment was cancelled because the person coming to clean the oven was unable to come. It was rescheduled for the next day and when the cleaner did not arrive by the end of the morning, I was told they were unable to track him down and it was highly unlikely he would arrive. I decided the company was too unreliable.
They appear to have an antiquated payment system and now I have to wait up to 28 days for a refund.
They insist on payments up front and give a hard sell for cleaning other items.

this is a warning for people not to deal with tis scam company , i ordered and paid for an oven clean and two silicon oven mats online to be fair they did clean the oven , but i have been waiting over a month for the oven mats i have called a few times to be told they are in the post on my last call i asked for a refund for the mats and was told i will have to return them first when i explained i cant return them as i havent recieved them i was told until i return them i cant get a refund when i said what happens if i never get them i was told then i can never get a fefund so once again do not deal with this company just a scam .

Booked for morning appt for today between 9am and 12pm. Text at 08:23 saying cleaner running late!! Found this at 10:20 and called customer services. She said she’d checked with Lewis, he had one customer ahead of me, and he’d be with me at 1 pm and would call half hour before. At 1:45 called customer services again, spoke to Robbie who said he’d sort out refund of deposit, apologised and said he’d sent an email, no sign of it yet.
Having read the reviews on here of actual oven cleans, I think I’ve had a lucky escape! even if I do lose the £32:50 deposit. Somehow didn’t see these reviews when I was researching who to use….
Agree that this is probably a scam. AVOID.

Do not use this company. Absolutely diabolical service did not turn up at the agreed time so cancelled the service. Still waiting for my refund despite chasing via email and calling the accounts dept.

The driver of one of their vans (YB63 UVS) pulled out right in front of me then decided to 'brake test me'- (I was driving a fully laden 3.5 t flatbed) He opened his door and grunted like a caveman 'why did you blow your horn and flash your lights'. He then carried on, driving at 10 mph below speed limit, obviously a sad attempt at annoying me further. Just imagine having this neanderthal cleaning your oven!. I sent the footage from my dash cam to the director. No response. Not surprising looking at the bad reviews about Oven support.

russel came to clean my oven on friday16th april he damaged my neff hide and slide door and buckled the actual oven frame. left me with an unusable oven as the door was jammed halfway in. was told a more experienced cleaner would call on the following monday. patrick came on the monday he had not been told anything and was here to just clean the oven. he phoned the office and was asked to send photos which he did and then checked to make sure they had been recieved. i telephoned several times and was told they were looking in to it and i also emailed had no reply untill a telephone call today
(one month later) saying they had a few dates for an engineer to come and have a look at the oven.
i told them i already have had an engineer out and was told the oven was unrepairable due to the damage that russel had done. so i had no choice but to buy a new oven as i have a family to feed and its not easy without an oven. so they were expecting me to wait even longer to arrange an engineer from them to come and just look at the damage and then wait even longer for them to decide what they were going to do about it. IT HAS TAKEN THEM A MONTH TO GET BACK TO ME NO REPLY TO PHONE CALLS OR EMAILS UNTILL NOW. THEY HAVNT EVEN HAD THE DECENCY TO REFUND THE £50 I PAID FOR THE OVEN CLEAN THAT DIDNT HAPPEN
STILL AN ONGOING SAGA STILL WAITING FOR THEM TO GET BACK TO ME .

This is an honest review. Please do not hire this company, my oven was left scratched, the hob knobs were not taken off and not cleaned. When dry all the residue was thick white, and brown was dripping from the bottom. Offered a re clean but would not have them back.

If your thinking of getting your oven cleaned think again do not use this company.
The alleged professional cleaner turned up late, spent 15 minute cleaning the oven and abruptly left not giving me a chance to inspect the work. I discovered not only was the standard of work appalling, but he had damaged my oven door beyond repair, rendering the oven not fit for purpose. It took the company 8 weeks to replace the oven and refund me for the installation cost and pay the cleaning fee back. this was a unacceptable amount of time to be without a essential kitchen appliance. Do not use this company they are the most unprofessional company I have ever dealt with.

I'd give the no stars if I could, Absolute Scammers, take your money, don't turn up, keep your money, should be investigated by the police.

Scammers take your money damage your kitchen work top lie going to repair and don't awful

If I could give 0 I would
Horrific, cancelled my first clean. Rescheduled and to the week after and was made a priority as that was my last day in the house. Got given a 2:30 time slot. Then a 1pm-4pm time frame then a call to say they would come at 5pm. Then another call saying he had broken someone’s oven door. Then said he wouldn’t be there til 6pm. Customer service absolutely no help. He also said he hates his job and wants to quit and not to use this company ever. So just don’t do it

DO NOT USE THIS COMPANY DISGRACEFUL. SCAMMERS AND COWBOYS. The cleaner broke my oven took the broken parts with him 5 weeks later I still have no working oven they have not replied to one phone call I’ve made I have called everyday. I am contacting a solicitor.

Had oven cleaned on the 26th March 2025, left our oven with streaks on the glass, between the two panes on the door, residue on the inside of the oven, took a personal call whilst cleaning the oven, very unprofessional company, asked for a different cleaner to return and put it right, to be told they only have one cleaner in our area, the same one that messed up, now cancelled subscription and was told any credit of ours we won’t get back, avoid this company

I have phoned them 4 times to cancel the contract, but they are still taking £5.50 out every month. I also never received the silicon mats that I was promised. Disgusting company.

Scammers. Stole £66 of my money I did the payment plan to guarantee 2 oven cleans a year due to have my first clean and nothing g from them sent emails and left messages Cancelled payment. Do not use. If I could give -stars I would