CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... もっと見る
所在地
所在地を変更Avenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Our server was supposed to be come back after re-activation. And it did not. Even though we had premium support subscription, they did not help at all. They said that data will not be lost, but we los... もっと見る
CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... もっと見る
企業が回答しました
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... もっと見る
企業が回答しました
企業情報
OVHcloud - Canada について
当該企業による記述
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
連絡先
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, カナダ
3.5
まあまあ
163件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
OVHcloud - Canada からの回答
Bonjour Abdel,
Je vous remercie pour avoir pris le temps de déposer votre avis sur Trustpilot.
Nous faisons le maximum pour fournir un support de qualité dans les meilleurs délais.
J'observe qu'un de mes collègues vient de vous apporter une réponse sur votre ticket.
Le champ CNAME à mettre en place dans votre zone DNS est le suivant : uk967-check.votrenomdedomaine -> CNAME -> ovh.com.
Actuellement, le champ mis en place est : mail.votrenomdedomaine -> CNAME -> uk967-check.votrenomdedomaine. Ce champ est donc erroné.
Je vous invite à suivre ce guide pour mettre en place le champ CNAME nécessaire : https://help.ovhcloud.com/csm/fr-dns-edit-dns-zone?id=kb_article_view&sysparm_article=KB0051684
Lors d'une modification de la zone DNS, un délai de propagation de 4H à 24H peut être observé.
Si vous rencontrez une anomalie lors de l'ajout du champ, je vous invite à fournir une capture de l'erreur rencontrée sur votre ticket.
Nous restons à votre disposition pour vous accompagner.
Cordialement,
Virginie D.
OVHcloud - Canada からの回答
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Very helpful
Very helpful, they always get back to you within a reasonable amount of time and they're very reasonable.
2026年3月9日
自発的なレビュー
Price increase
Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection.
Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50% more randomly with an excuse of RAM prices because of AI.
2026年3月9日
自発的なレビュー
OVHcloud - Canada からの回答
Hello there,
We are delighted to read your feedback regarding our servers.
At OVHcloud, our teams are committed to providing you with quality services and support.
Regarding the prices, the increase is inevitable due to the cost of RAM. Many suppliers have already increased their prices for the same reasons.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Excelente servicio y atencion
2026年3月3日
自発的なレビュー
OVHcloud - Canada からの回答
Hello Wilson,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
excelente servicio y soporte
2026年3月2日
自発的なレビュー
OVHcloud - Canada からの回答
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
This is one seriously deluded company:
POV: You hire an #antifraud specialist for your business. They then ask your customers to send you images of their credit cards over the internet.
Would you be even slightly concerned about your decision to hire them?
OVHcloud aren't.
The irony isn't lost with them, when you employ an #antifraud team who ask people to put their personal data at risk.
This is one seriously deluded company:
This was the information they wanted from me (directly quoted from the email received):
A government-issued photo ID,
A picture of the credit card used in the transaction including, the name matching the listed name in the Manager account, AND
The last 4 digits of the card number,
A photo of yourself holding the government-issued Photo ID provided above.
This is the information they wanted from me.
An image of my credit card
They wanted an actual image of my credit card,
Did they not get the memo that this is 2026 &there are services that deal with verification. Even if I were stupid enough to send an image of my credit card, it's a virtual one - which they should realise that virtual cards now exist - because its 2026, not 1956.
What planet are these people living on? Because it's certainly not this one...
The response to this review is a lie. The information they wanted - stated above - is directly taken from the email I received. They wanted me to send an image of my credit card to them.
If you want to sue me for defamation though - go ahead. Sue me. I’ll wait.
Update
Still no defamation lawsuit. Guess I was telling the truth after all then….
2026年2月24日
自発的なレビュー
OVHcloud - Canada からの回答
Hello,
First of all, we want to thank you for the time you spent sharing your opinion on Trustpilot.
We take your feedback very seriously, and we sincerely apologize for your experience.
For your information, the Trustpilot account through which you submitted your review is linked to OVHcloud "EU".
We can assure you that our identity validation procedures do not include the practices you have mentioned.
Data protection is a top priority for us.
We use GDPR-compliant tools to guarantee optimal security for the information we transmit.
Regarding your account that is attached to the OVHcloud subsidiary "US", we are unfortunately not able to analyze the situation, as they are subject to the "Patriot Act" and I am sorry for that.
We recommend that you contact the US-based support team for further clarification on this situation.
Please ensure that the exchange is not a phishing attempt to obtain your personal information.
It is always prudent not to transmit documents until the authenticity of the request has been confirmed.
Thank you for your understanding.
While we wait for our "US" teams to return, we wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
OVHcloud - Canada からの回答
Bonjour,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec notre support. Nous avons pu le transmettre à Brandon qui était en charge de votre demande.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Good support
2026年2月17日
自発的なレビュー
OVHcloud - Canada からの回答
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
j'ai loué un server pour un mois sans…
j'ai loué un server pour un mois sans engagement et au bout des un mois j'ai arrêté d'utiliser le serveur et a ma grande surprise je vois que j'ai été facture pour un renouvellement automatique. J'appelle pour avoir des explications le conseiller me fais comprendre que c'est automatique et que c'est a moi de le désactiver, c'est bizarre quand pour quelqu'un qui a été clair au départ je veux le server seulement pour mois sans engagement.
2026年2月16日
自発的なレビュー
OVHcloud - Canada からの回答
Bonjour,
Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot et je suis sincèrement navré de ce retour d'expérience.
Chez OVHcloud, nous nous engageons à améliorer constamment notre système de facturation afin de vous offrir la meilleure expérience possible.
Dans cette optique, nous avons mis en place un système de relance par email pour les clients ayant activé le renouvellement automatique de leurs services.
Ces emails ont pour but de vous informer à l'avance du renouvellement imminent de votre service.
Pour vous accompagner dans la gestion de votre renouvellement automatique, nous avons également créé un guide détaillé pour désactiver ce mode de renouvellement que vous pouvez consulter à l'adresse suivante : https://help.ovhcloud.com/csm/fr-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0042839
Afin d'analyser les différentes difficultés rencontrées ainsi que le mode de renouvellement du service, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).
Je vous remercie pour votre compréhension et je reste à votre écoute.
Dans l'attente de votre retour, je vous souhaite une excellente journée.
Votre conseiller OVHcloud.
^LaïM
Excellent service
Excellent service, retour rapide à nos demandes. Très flexible et facile à travailler avec OVH.
2026年2月13日
自発的なレビュー
OVHcloud - Canada からの回答
Bonjour,
Nous sommes ravis d'apprendre que vous avez apprécié votre expérience avec notre support.
Nous vous remercions sincèrement pour vos commentaires positifs concernant notre réactivité et notre capacité à résoudre rapidement les problèmes.
Toute l'équipe d'assistance d'OVHcloud est prête à vous aider via tous nos canaux, que ce soit par téléphone, ticket, livechat ou réseaux sociaux.
Cordialement,
Maxime.R
Absolutely terrible service and…
Absolutely terrible service and support. Unless you are highly technical and never need assistance, I strongly advise against using them. Their support team does not read the issue properly and responds with generic documentation, even when detailed explanations and screenshots are clearly provided.
This shows a complete lack of effort and accountability. I would never recommend this service to anyone. I have all the ticket numbers and can provide full proof or clarification if required.
2026年2月8日
自発的なレビュー
OVHcloud - Canada からの回答
Hello Jaff,
We are sorry to read such feedback.
At OVHcloud, we are committed to providing you with quality services and support.
To better understand what happened, we have sent you a request for information. Please respond with your ticket number or OVHcloud customer ID.
Thank you for your cooperation.
Best regards,
Homéfa S.
I've been with OVH for over 12 years…
I've been with OVH for over 12 years and I'm not going to switch for anything.
2026年2月2日
自発的なレビュー
OVHcloud - Canada からの回答
Hello Julio,
We appreciate your incredible loyalty over the past 12 years! We're happy to hear that you've had such a positive and consistent experience with our services.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Top quality servers, great customer service.
Our company has been a customer at OVHcloud for a decade now, and both the products and service have always been top notch. We run hosting for about 200 Wordpress sites, and their performance has never been this good.
We very recently hit a bump when cancelling one of our bare metal servers, where the commitment lapsed and renewed itself when it wasn't supposed to happen. The Claims department was understanding and cancelled our commitment renewal [CS15080302], and took less than a day to resolve this.
As I mentioned earlier, we've been using OVHcloud servers for over a decade now, and we will definitely continue doing business with them for the foreseeable future, as we are 100% satisfied with everything.
2026年1月27日
自発的なレビュー
OVHcloud - Canada からの回答
Hello Karl,
Thank you, on behalf of the OVHcloud team, for your message and your loyalty to us.
We are delighted to hear that our servers have met your expectations and that our customer service has been up to par.
We are particularly pleased that you have appreciated the performance of our servers for your 200 Wordpress sites. We strive to provide quality solutions and we are proud to see that this is reflected in your experience.
We apologize for the issue you encountered when cancelling your bare metal server and we are satisfied that our Claims department was able to resolve this situation quickly. We are committed to customer satisfaction and we endeavor to resolve issues efficiently.
We are at your disposal for any needs or questions, whether by phone, ticket, live chat or social media.
We thank you again for your trust and we look forward to continuing to work with you.
Best regards,
Dieynaba K.
Took a long time to settle a simple…
Took a long time to settle a simple error of double billing. The original support Agent could have fix it in a breeze but he/she prefered to be rude.
This is not a good way to deal with a client.
2026年1月22日
自発的なレビュー
OVHcloud - Canada からの回答
Hello Pierre,
Thank you for sharing your feedback. We are sorry about the billing you received.
At OVHcloud, we do everything possible to assist you quickly and efficiently.
So that we can analyze the situation and better understand what happened, we have just sent you a request for information. You can answer it with your ticket number or your OVHcloud ID(aa0000-ovh or 0000-0000-00),
Best regards,
Homéfa S.
Hice un pedido de una vps por $15 usd.
Hice un pedido de una vps por $15 usd.
te piden 2 días para "verificar el pago"
lo cual nunca sucede. Luego te envían un correo diciendo que lamentan informarte que no pudo ser validado, cuando intentas contactar a soporte no hay forma. Solicité la cancelación y reembolso del dinero a lo cual dicen que se demora un mes. Pésima empresa para gestionar soporte y compras. Absolutamente no recomiendo esta empresa
2026年1月12日
自発的なレビュー
OVHcloud - Canada からの回答
Hello Brayan,
Thank you for taking the time to share your experience and I'm truly sorry to hear about the issues you encountered.
At OVHcloud, we strive to provide the best possible service, and we regret that we fell short in this instance.
To help us investigate and resolve this matter promptly, could you please provide me with the email address associated with your customer account? This will allow me to look into your case more efficiently.
[EDIT : Thank you for taking the time to share your information. We apologize for any inconvenience you may have experienced.
After reviewing your account, we confirm that you placed your VPS order on January 10, 2026, and we fully processed the refund by January 24, 2026.
Additional delays may sometimes occur on the banking side before the amount is credited to your account, regardless of our processing times.
We understand how frustrating this situation is and regret that your experience did not meet your expectations. Our team is available by phone, ticket, live chat, or social media.
Have a nice day.]
We appreciate your understanding and patience as we work to improve our services.
Best regards,
Dieynaba K.
OVH is the Best!
OVH is providing great service at a reasonable price and that too with prompt response to support tickets.
Just spoke to their representative Débora, my problem was resolved within minutes.
2026年1月14日
自発的なレビュー
OVHcloud - Canada からの回答
Hello Paulina,
Thank you for taking the time to share this positive feedback about your experience with my colleague Débora.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
OVH's service is exactly as…
OVH's service is exactly as described—highly stable.
I've been using OVH services for over five years, and I'm very satisfied.
Ticket CS14161515
2026年1月13日
自発的なレビュー
OVHcloud - Canada からの回答
Hello Elmer,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Mi mejor aliado
He sido cliente de OVH por 5 años consecutivos. Y solo tengo palabras de agradecimiento y excelencia por su servicio. El soporte me ha resuelto temas en tiempo record y la estabilidad de sus servidores es impresionante. Son mi mejor aliado.
2026年1月12日
自発的なレビュー
OVHcloud - Canada からの回答
Hello Diego,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Canadian servers offer high…
Canadian servers offer high cost-performance, stability, and fast service response! CS14871447
2026年1月9日
自発的なレビュー
OVHcloud - Canada からの回答
Hello Jack,
We appreciate the time you took to share your kind words about our support. I share it with Laurent.
Our team is committed to delivering high-quality support.
Please don't hesitate to reach out to us for any new support needs. The entire OVHcloud support team is here to help. We are reachable via phone, ticket, livechat, or social media.
Best regards,
Virginie D.
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