CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... もっと見る

所在地
所在地を変更Avenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Our server was supposed to be come back after re-activation. And it did not. Even though we had premium support subscription, they did not help at all. They said that data will not be lost, but we los... もっと見る
企業が回答しました
CS11140343 — Merci pour le suivi et les actions rapides appliquées ! En tant qu'éditeur de logiciels personnalisés hébergés, je suis très satisfait des services offerts par OVH. Je lis parfois cert... もっと見る
企業が回答しました
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... もっと見る
企業が回答しました
企業情報
OVHcloud - Canada について
当該企業による記述
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.

連絡先
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, カナダ
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Estou com problemas com o servidor…
Estou com problemas com o servidor desde quando eu contratei, eles não resolvem o problema, solicitei o reembolso e a empresa ficou de me reembolsar e não me reembolsou só falácias em fim paguei por um serviço inutilizável por esse lixo de empresa não recomendo nem pro meu pior inimigo.

OVHcloud - Canada からの回答
They nuked my server and all its data because of a fake address
I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s suffocating.
Yes, I used a fake address for signup. I live in an active war zone. Addresses here are theoretical.
Here’s what “professional” looks like at OVH:
Silent termination. No email. No ticket. My service just went dark without a note. I spent hours trying to diagnose it—SSH failed, the client panel said “login incorrect,” password recovery sent nothing. Radio silence. My project was just gone.
I had to hunt down their Twitter account to learn I’d been permanently banned by "fraud prevention" team. No prior contact. No chance to explain, verify, or even back up my data. Their support’s response was a robotic: “Account closed. We’re sorry for the inconvenience.” You weren’t sorry. You were indifferent.
Punishment: total data annihilation. My crime? A fabricated address. Not spam, not abuse, not illegal content. A form field. Your response? To incinerate my VPS and every hour of work I’d put into it. Now I get to spend another day rebuilding from zero—because OVH values checkbox compliance over human context.
-------
Update. Issue resolved. I got my data from the VPS, which is back online with all my data intact. While the initial suspension was quite stressful, it was rather justified. The support team showed flexibility and effort to resolve the situation properly. Their servers are fast, affordable, and the service has been solid.
Lesson learned: Provide accurate information from the start to reduce the chance of issues.

OVHcloud - Canada からの回答
Don't use OVH services
I was happy with the performance and stability of my OVH VPS. However, trying to cancel the service was a nightmare. They did not honor my termination request and kept deducting monthly payments. Despite my efforts with their accounts and support teams, the issue was never properly resolved. I've used several other VPS providers without these problems. OVH makes it so difficult to leave that it completely ruins the overall experience and any chance of me coming back.
"You'll be happy until you try to leave. The exit process is so negative it guarantees you won't return"

OVHcloud - Canada からの回答
URGENT: FORMAL NOTICE OF DISPUTE – Unjust Enrichment & Demand for Pro-Rata Refund
"Unjust Enrichment and Zero Accountability: A Warning to Business Users"
I am writing this review to warn potential customers against paying for long-term plans with OVHcloud. My experience has been nothing short of a disaster.
The Situation: I prepaid for a 1-year VPS subscription to host a testing environment for my company. Approximately 7 days into the service, the server was compromised. Instead of offering a rescue mode or a standard mitigation solution, OVH unilaterally terminated the contract and permanently deleted the server.
The Financial Abuse: While I accept their right to terminate a compromised service, I do not accept theft. OVH has refused to refund the remaining 358 days of the prepaid subscription. They effectively charged me for a full year of service but only delivered one week. Legally and ethically, this constitutes "Unjust Enrichment." They are retaining funds for a service they explicitly refused to render.
The Support Nightmare: The post-termination support is a bureaucratic loop designed to make you give up:
Tech Support refuses to help, claiming it's a "Sales issue."
Sales Department is unreachable. They do not accept tickets, and the "Request a Callback" feature is non-functional (no one called back).
Account Lockout: To make matters worse, I am now locked out of my account. The "Password Reset" emails are never sent, effectively cutting off my only communication channel to reclaim my funds.
Verdict: OVH has taken my money, terminated my service without a pro-rata refund, and ghosted me. If you value your consumer rights and your budget, DO NOT pay annually. You risk losing your entire investment if they decide to pull the plug.
Date of Incident: December 2025 Transaction Dispute: Initiated.
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My Customer ID : oh305312-ovh
--------------------------------------------------
Reply to your answer
I am in receipt of your reply dated 07Jan 2026, the content of which is wholly unacceptable and legally baseless. Your attempt to hide behind "Terms of Use" to justify the misappropriation of prepaid funds for services never rendered will not be tolerated.
1. Vicarious Liability and Victim Blaming: Your assertation that my account was closed due to "abusive use" is a distortion of reality. The security compromise occurred due to the vulnerability of the infrastructure provided. By failing to offer standard mitigation protocols (such as Rescue Mode or Traffic Scrubbing) and instead opting for immediate termination, OVHcloud is punishing the victim for a crime committed against them. You are effectively penalizing a customer for the inadequacy of your own defensive measures.
2. Unjust Enrichment and Lack of Consideration: While you reserve the right to terminate service, you do not have the legal right to confiscate funds for the remainder of a contract you refused to honor. I paid for 365 days of service and received approximately 7 days. Retaining the balance for the remaining 358 days constitutes "Unjust Enrichment" under international commercial law principles. You are retaining a financial benefit without providing the corresponding service (Consideration), which renders this aspect of your Terms of Use unconscionable and legally void.
3. Arbitrary & Draconian Practices: By acting as judge, jury, and executioner, OVHcloud has adopted a predatory stance akin to asset seizure without due process. Unilaterally declaring a breach of contract to justify keeping a customer’s annual prepayment is not "security compliance"—it is, in effect, corporate piracy. No legitimate business operates by confiscating a client's entire investment based on a single, remediable security incident.
4. Final Demand: I demand an immediate pro-rata refund for the unused period of my subscription.
Failure to remit these funds, will leave me no choice but to:
File a formal chargeback with my financial institution citing and VISA "Services Not Received."
Report these predatory billing practices to relevant consumer protection agencies and telecommunications regulators.
Escalate this matter publicly to warn other potential enterprise clients of the financial risks associated with OVHcloud.

OVHcloud - Canada からの回答

OVHcloud - Canada からの回答
While purchasing a server and after…
While purchasing a server and after entering my credit card details, I was surprised by a $160 charge. When I contacted support, they told me I had ordered a Public Cloud with 52 instances, which I never did and never used. This looks like a hacking or unauthorized action, yet OVH allowed it and charged me anyway. Now support is taking forever without giving a clear solution.
Case Number
CS14139423

OVHcloud - Canada からの回答
The best Cloud Provider (also for students)
I received high-quality support from OVH. The customer assistance team was attentive, professional, and truly listened throughout the entire process.
My request was handled seriously, and a suitable solution was proposed. I would like to thank the support team for their availability and commitment to customer satisfaction.
A very positive customer experience.

OVHcloud - Canada からの回答
OVH: fantastic support
OVH has fantastic, responsive support. I have used them for years and can't remember ever being disappointed with the level of support. Keep up the good work!

OVHcloud - Canada からの回答
OVH banned my server without warning or…
OVH banned my server without warning or any real attempt to assist. Instead of notifying me about suspicious activity or guiding me through securing the system as a new customer, the only response I received was a generic line: “you should secure your system.”
That isn’t support.
A responsible provider flags issues, informs the client, and helps prevent escalation especially when dealing with paying customers who are still learning the platform. Mistakes happen, and proper communication prevents them from turning into shutdowns.
OVH terminated my service, kept the payment, offered no explanation of the root cause, and left me unable to correct or avoid the issue in the future. What’s worse: even after banning and closing the VPS, the subscription wasn’t cancelled. So the system would continue billing me unless I noticed and manually stopped it. If the contract is truly terminated and the VPS permanently closed, then the subscription should not remain active.
That combination no warning, no guidance, no transparency, no refund, and ongoing billing is not how a company builds trust or retains customers.

OVHcloud - Canada からの回答
Excellente expérience avec le support OVH !
Je tiens à souligner la qualité exceptionnelle du service que j’ai reçu récemment sur mes tickets #12890580 et #12956782.
L’équipe support a été remarquablement réactive et a traité mes demandes avec beaucoup de professionnalisme. Ce qui m’a particulièrement marqué, c’est la sympathie et la disponibilité des agents - une approche vraiment humaine qui change de l’ordinaire.
Je ne sais pas si c’est spécifique à la région US/CA, mais cette expérience a totalement dépassé mes attentes. Pour quelqu’un qui n’était pas habitué à ce niveau de service de la part d’OVH, c’est une très agréable surprise.
Continuez comme ça, vous avez une équipe formidable ! Je recommande sans hésitation.

OVHcloud - Canada からの回答
Thank you
Thank you, Joanna for accepting my request of cancellation of the remaining commitment period. I have been a happy OVH customer for years and I hope this continues with my subscription to the new package I got from OVH.
Ticket no.: CS13038195

OVHcloud - Canada からの回答
Reliable performance & great service
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full period. I've been happy with the service and overall performance, and customer service has been quick to access and helpful any time I've needed to reach out. I can easily recommend it.

OVHcloud - Canada からの回答

OVHcloud - Canada からの回答
my vps down for more then 24 hours and…
my vps down for more then 24 hours and no one for repair in the week end.... need wait monday...but monday nothing about my vps.
14 nov. 2025 19:27 : Hello,
Your VPS vps-c7ddc98c.vps.ovh.ca (786f7069-c759-43f6-ac47-631940ba78d5) is currently unavailable due to an unexpected underlying infrastructure malfunction.
Our teams are working on this issue.
Thank you for your patience, we apologize for any inconvenience caused while we resolve this issue.
sam. 15 nov. 16:26 : Bonjour,
Nous vous informons qu’une demande d’assistance a été créée : CS12806099 : VPS - service inaccessible - ping KO. L’un de nos conseillers reviendra vers vous dès que possible.
Nous vous remercions pour la confiance que vous nous accordez.
L'équipe OVHcloud
sam. 15 nov. 16:51 : Bonjour,
Un de nos spécialistes a commencé le traitement de votre demande d'assistance CS12806099 : VPS - service inaccessible - ping KO.
Il vous apportera une réponse dans les plus brefs délais.
Cordialement,
Duarte C.
L'équipe OVHcloud
After i receive a update about my ticket , they say my vps problem will resolve in normal business day , monday to friday .... Then all message i receive from them they work in my vps for resolve the problem was lie only , because they dont repair it in the week end...
17 Nov : in afternoon i ask them why they don t put me in another vps if my present vps are broken, i lost my time... i have wait and near midnight no one answer my ticket i close my account and join another provider...
18 Nov : i receive a update of my ticket they will refund me (i was under 14 days of use ) and i can use this money for buy another vps... i have not reply...
and i wait receive my money back.
Sorry but OVHcloud NEVER Again

OVHcloud - Canada からの回答
OVH support works great I have been…
OVH support works great I have been years working with infraestructure providers this guys are good.

OVHcloud - Canada からの回答
Efficient
I had an excellent experience with OVH customer support: the team responded quickly, provided clear answers, and resolved my issue without any unnecessary delays. Everything that needed to be fixed was handled efficiently. A reliable and professional service overall!
CS12699716

OVHcloud - Canada からの回答
Always efficient
Quick initial response, effective communication of process and options available, good follow-up, no need to chase anyone for a solution. OVH support is by far the most effective tech support I work with.

OVHcloud - Canada からの回答
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