OVHcloud - Italyレビュー 

OVHcloud - Italy からの回答

2025年11月13日

Hello Giuseppe,

We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐

Your feedback inspires us to continue delivering excellent service every day.

We are here to support you and your projects at every stage.

Best regards,
Homéfa S.

OVHcloud - Italy からの回答

2025年11月12日

Hello Keijo,

Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.

We are proud that you have found our customer support helpful and effective, especially when you have encountered complex situations.

We will pass on your thanks to Vitor and Andrea, who will be delighted to know that their help has been appreciated.

For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team thanks you for your trust and wishes you a great day.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Italy からの回答

2025年10月20日

Hello Alice vittoria,

Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033

Regards,

Maxime.R

OVHcloud - Italy からの回答

2025年9月10日

Hello Lucas=,

Thank you for these stars and this comment that will delight our teams.

At OVHcloud, we are committed to providing you with quality services and support.

All our teams thank you for your trust.

Best regards,
Homéfa S.

OVHcloud - Italy からの回答

2025年8月28日

Hello Maurizio,

We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐

Your feedback inspires us to continue delivering excellent service every day.

We are here to support you and your projects.

Warm regards,
Homéfa S.

OVHcloud - Italy からの回答

2025年7月30日

Hello Roberto,

Thank you for taking the time to submit your feedback on Trustpilot and we sincerely regret this feedback.

We understand that the quality of our services is essential for you and we strive to offer you the best solutions at competitive prices.

We are currently one of the cheapest players on the market, while ensuring that we maintain a high level of quality.

OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.

We also strive to cover the majority of common requests via our website and guides.

If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.

If you have a pending request, please enter your NIC handle by returning the private message I just sent you via TrustPilot. I can then relaunch the service concerned.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Italy からの回答

2025年7月18日 に更新

Hello Andrea,

Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033

EDIT : Thank you for the OVHcloud account information.

I was able to check the two tickets and for the first one which concerns your complaint, I confirm the information which was transmitted. Corporate accounts do not benefit from the right of withdrawal legally in European Union countries.

Regarding the second ticket and the hard disk change, my colleague had replied to you within the hour and was awaiting your reply to request an intervention in the data center and to obtain your written agreement to confirm the disk change to be made.

Regards,

Maxime.R

OVHcloud - Italy からの回答

2025年7月9日

Hello Lorenzo,

Thank you for your feedback, and we are delighted to hear that our support team has been able to help you successfully with your domain recovery.

We are proud to offer customized solutions to meet the specific needs of our customers and we are happy that the procedure recommended by our agent has been useful for you.

We continue to improve our processes to ensure a smooth and efficient user experience.

If you have any further questions or need further assistance, please do not hesitate to contact us by phone or ticket, via Live chat or social networks. We are here to help.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM
-----

Ciao Lorenzo,

Ti ringraziamo per il feedback e siamo lieti di apprendere che il nostro team di supporto è stato in grado di aiutarti efficacemente nel recupero del tuo dominio.

Siamo orgogliosi di offrire soluzioni personalizzate per soddisfare le esigenze specifiche dei nostri clienti e siamo lieti che la procedura raccomandata dal nostro agente sia stata utile per voi.

Continuiamo a migliorare i nostri processi per garantire un'esperienza utente fluida ed efficiente.

Se avete ulteriori domande o bisogno di aiuto, non esitate a contattarci per telefono o tramite ticket, tramite Live chat o social network. Siamo qui per aiutarti.

Tutto il team di supporto OVHcloud ti ringrazia per la fiducia e ti augura un'ottima giornata.

Cordiali saluti,
Il tuo consulente OVHcloud.
^LaiM

Mi scusi per il mio "italiano", uso un traduttore.

OVHcloud - Italy からの回答

2025年7月3日

Hello Francesco,

A sincere thank you for these 5 stars!

We are happy to see that our technician has offered you support tailored to your situation.

At OVHcloud, the satisfaction of our users is at the heart of our commitments.

Looking forward to continuing this collaboration.

Best regards,
Homéfa S.

OVHcloud - Italy からの回答

2025年7月2日

Hello Francesco,

I take the liberty of replying to you in English. I hope this is okay with you.

The entire OVHcloud technical team thanks you for your positive feedback.

We’re delighted to hear that Andrea was able to resolve your issue so quickly — in just 10 minutes, from ticket creation to resolution!

Efficiency and responsiveness are key values we strive for, and your message is a wonderful recognition of that.

Rest assured, your kind words will be shared with Andrea, who will no doubt be pleased to receive your compliments.

We remain at your full disposal for any further questions or assistance you may need — whether by phone, ticket, live chat, or through our social media channels.

Thank you for your trust and for choosing OVHcloud.

Best regards,
Dieynaba K.

OVHcloud - Italy からの回答

2025年7月2日 に更新

Hello Davide,

Thank you for taking the time to share your experience with our support team.

We are delighted to hear that our operator, who processed your CS11276735 ticket, was kind and helpful.

At OVHcloud, we value the quality of our support, and strive to deliver an exceptional user experience. We are pleased to know that we were able to meet your expectations in this case.

We will share your feedback with our support team so they can continue to improve their service and deliver a quality experience for all our customers.

Thank you again for your trust and feedback. Have a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Italy からの回答

2025年5月27日

Hello Cédric,

We are sincerely sorry to read such feedback.

At OVHcloud, we make every effort to ensure that our users are informed of all deadlines, especially during renewals.

Services that have not been terminated are billed. OVHcloud cannot decide to terminate services administered by its users.
In addition, our billing system sends several reminders when services are renewed.

As the invoice was generated, the service was retained until payment is made. After several weeks of non-payment, the service was deactivated. However, the invoice remains due.

Thank you for your understanding.
Homéfa S.

OVHcloud - Italy からの回答

2025年5月21日

Hello Gabriele,

Thank you for taking the time to submit your feedback on Trustpilot, and we are truly sorry to read such feedback.

First of all, we thank you for your loyalty over all these years, and we are happy to read that the situation is settled to date.

We are continually improving our billing system to deliver a great user experience.

We are also improving our services and support, especially to reduce application processing time.

In order to analyze the exchange with our support team, as well as the difficulties encountered, I have just sent you a request for information.

In response, please provide me with your OVHcloud NIC handle in the form of "abXXX-ovh".

Thank you for your understanding.

I look forward to your return and wish you a good day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Italy からの回答

2025年5月19日

Ciao Maria,

Grazie per aver dedicato del tempo a condividere questo feedback positivo sulla tua esperienza con il nostro supporto.

Facciamo del nostro meglio per fornirvi servizi ad alte prestazioni e un supporto di qualità a vostra completa disposizione.

L'intero team di supporto OVHcloud è disponibile in caso di necessità su tutti i nostri canali, sia telefonicamente che tramite ticket, tramite live chat o social network.

Sinceramente,

Maxime.R

OVHcloud - Italy からの回答

2025年4月14日

Hello Valter,

Thank you for taking the time to share your positive experience on Trustpilot with our support team.

We are delighted to read that your service renewal and payment duplication issue was resolved quickly and that you were refunded within 24 hours.

At OVHcloud, we are committed to continuously improving our support service and delivering an optimal user experience.

Your satisfaction is our priority and we are delighted that we have been able to meet your expectations.

Thank you for choosing OVHcloud, and we are always available to help - by phone, ticket, Live Chat, or social media.

The entire OVHcloud support team will be there whenever you need it, and wish you a great day.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Italy からの回答

2025年3月17日

Hello Grigory,

Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.

We are continually improving our billing system to deliver a great user experience.

The price listed according to the subsidiaries also depends on the "locale zone" sought for our VPS and dedicated server services as indicated on our website: https://www.ovhcloud.com/en/bare-metal/

To log in to different subdomains, you can only do this from the account that manages the service:https://help.ovhcloud.com/csm/en-domain-subdomains-creation?id=kb_article_view&sysparm_article=KB0060738

In order to analyze the exchange with our support, I have just sent you a request for information. If you have a pending request, I can restart the service concerned.

In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.

Thank you for your understanding, the entire OVHcloud support team wishes you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Italy からの回答

2025年1月24日

Hi Aurora,

I'd like to answer in English. Thank you for your understanding.

Thank you for calling us on this channel. We apologise for the difficulties that you have experienced.

We take your feedback very seriously and are committed to continually improving our system to provide the best possible user experience.

I have sent you a request for information so that we can analyse the situation. You can reply by giving me your OVHcloud account ID, which can be found in the email you received (for example, xx12345-ovh).

I'll do my best to help you.

We understand that ease of use is a key factor when choosing a service provider.

We are constantly working to improve these aspects of our service and thank you for the opportunity to do so.

Yours sincerely.
Dieynaba K.

OVHcloud - Italy からの回答

2025年1月23日 に更新

Hello Malemi!

Thank you for your kind words! We're thrilled to hear that our technical assistance team was quick, polite, and effective in resolving your issue.

At OVHcloud, we're committed to providing the best possible service to our customers, and we're proud to have exceeded your expectations.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,

Homéfa S.

OVHcloud - Italy からの回答

2024年10月11日

Hello Giovanni,

Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.

If you have any difficulties with a web hosting plan, our support teams are of course at your disposal by telephone "+39 02 5560 0423" (Italian subsidiary), or by ticket, via live chat or social networks.

We also strive to cover the majority of common requests via our website and guides.

If you have a request waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Italy からの回答

2024年10月3日

Hello Emerico,

Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.

So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.

If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033

Regards,

Maxime.R