OVHcloud - Poland レビュー 121

OVHcloud - Poland からの回答

2025年8月7日

Hello Piotr,

Thank you for sharing your positive experience with our support team.

We are delighted that our team has been able to respond quickly and effectively to your needs, allowing you to take full advantage of our solutions.

We continue to work to deliver a high-quality user experience, striving to simplify our processes and make our services more accessible and efficient.

For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Poland からの回答

2025年7月28日 に更新

Hello Leszek,

Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026

EDIT : Thank you for the OVHcloud account information.

I see that you have incident ticket CS11363587 open regarding your request. In order to prioritize its processing and ensure you receive a response from my web support colleague handling the ticket, I have just initiated an escalation.

My colleague will check the escalation and get back to you as soon as possible.

Regards,

Maxime.R

OVHcloud - Poland からの回答

2025年7月21日

Hello Filip,

We are delighted to hear that you have found what you were looking for at OVHcloud!

It is always a pleasure to know that our services and resources have been able to meet your needs and expectations.

Our goal is to provide clear and accessible solutions to help our customers achieve their goals and we are pleased to have been able to achieve this in your case.

If you have any further questions or need further help in the future, feel free to contact us by phone or ticket, via Live Chat or social media. We are here to help.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Poland からの回答

2025年7月9日

Hello Pawel,

Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.

OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.

We strive to cover the majority of common requests via our website and guides.

If you have any difficulties, our support teams are of course at your disposal by telephone from Monday to Friday from 8:00 a.m. to 6:00 p.m. or by ticket (response time 24:00 to 48:00 a.m.), via Live Chat (7 days live) or social networks (Monday to Friday from 8:00 a.m. to 6:00 p.m.).

In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).

The entire OVHcloud support team would like to thank you for your understanding, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Poland からの回答

2025年7月3日

Hello Alessandro,

Thank you for taking the time to share your experience with our support team.

We are delighted to hear that you have received a helpful response and relevant advice from our agent to assist you in your process of transferring services to OVHcloud.

We are proud of our support team who work hard to provide accurate answers and effective solutions to our customers. Transferring services can sometimes seem complicated, but we strive to make this process as seamless as possible, and we're glad you found the experience to be positive.

We continue to improve our services and support to meet our customers needs even more efficiently.

If you have any further questions or need further assistance, please do not hesitate to contact us by phone or ticket, via Live chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Poland からの回答

2025年6月18日

Hello Kamcio,

Thank you for taking the time to share this positive feedback about your experience with our support team. We were able to share your review with our colleague in charge of your request.

We are doing our utmost to provide efficient services and high-quality support at your entire disposal.

The entire OVHcloud support team remains available if needed through all our channels, whether by phone or ticket, via live chat, or social media.

Best Regards,

Maxime.R

OVHcloud - Poland からの回答

2025年6月6日 に更新

Hello Kliencie,

Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions. We are working hard to improve our support.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026

Regards,

Maxime.R

OVHcloud - Poland からの回答

2025年6月9日

Hello Krzysztof,

Thank you for taking the time to share this very positive feedback with our colleague.

Our ambition at OVHcloud remains to offer our customers quality services and support.

It’s always gratifying to see that the teams are mobilized to provide you with a quality customer experience.

All OVHcloud support teams remain available on our different channels, whether by phone or ticket, via livechat or social networks.

Sincerely,

Homefa S.

OVHcloud - Poland からの回答

2025年6月3日

Hello there,

Thank you for your 5 star rating ⭐⭐⭐⭐⭐

This is a great recognition of the work of our collaborator Michał and all the teams.

We are pleased to have been able to meet your expectations thanks to a personalized support.

At OVHcloud, we remain fully committed to providing you with quality service.

We look forward to working with you.

Sincerely,
Homéfa S.

OVHcloud - Poland からの回答

2025年5月22日

Hello Mykola,

We appreciate the time you took to share your kind words about our services. I share it with Luca.

Our team is committed to delivering high-quality support.

Please don't hesitate to reach out to us for any new support needs. The entire OVHcloud support team is here to help. We are reachable via phone, ticket, livechat, or social media.

Best regards,

Virginie.D

OVHcloud - Poland からの回答

2025年5月19日

Hello Mateusz,

Thank you for taking the time to share your experience with us on Trustpilot.

We are delighted to know that our range of “ECO” dedicated servers meet your needs and that you have appreciated our approach to the situations faced by our customers.

We understand that sometimes there may be slightly longer delays in getting the best deals or discounts, but we are pleased to know that you have found our support to be up to the task of helping you find the best solutions.

Our support team is always ready to help and find solutions that meet the needs of our customers.

We are proud to offer dedicated servers that meet our customers’ needs while being environmentally friendly.

We continue to improve our services and support to deliver an even smoother and more efficient user experience.

Thank you again for choosing OVHcloud, and for recommending our services.

The entire OVHcloud support team will be there whenever you need it, and wish you a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Poland からの回答

2025年4月3日

Hello Robert,

Thank you for taking the time to submit your feedback on Trustpilot and I am happy to read this feedback on our support.

OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.

If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team will be there whenever you need it, and wish you a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Poland からの回答

2025年3月21日

Hello Jacek

Thank you very much for your glowing comment and I am delighted to read that your experience with our OVHcloud team has been so positive.

We really appreciate your recognition of our professionalism and commitment to providing excellent customer service.

We are pleased to hear that you have been able to resolve your issues effectively by phone or email, and that our team has demonstrated a pleasant and humane approach, while being flexible in resolving issues.

Congratulations also on 10 years of using our dedicated server services!

We are delighted to know that you are satisfied with the level of service provided and we take note of your comments on our "Polish" subsidiary.

We are committed to continuing to improve our services and deliver an outstanding user experience.

If you need anything in the future, feel free to contact our support team by phone or ticket, via Live chat or social networks.

We are at your disposal to help and assist you in managing your services.

Best wishes,
Your OVHcloud advisor
^LaiM

-----

Witaj Jacek

Serdecznie dziękuję Państwu za ten komentarz i z przyjemnością przeczytam, że Państwa doświadczenia z naszym zespołem OVHcloud były tak pozytywne.

Naprawdę doceniamy uznanie dla naszego profesjonalizmu i zaangażowania w dostarczanie doskonałej obsługi klienta.

Cieszymy się, że udało Ci się skutecznie rozwiązać problemy przez telefon lub e-mail, a nasz zespół był w stanie wykazać się miłym i humanitarnym podejściem, jednocześnie zachowując elastyczność w rozwiązywaniu problemów.

Gratulujemy również 10 lat korzystania z naszych usług serwerów dedykowanych!

Cieszymy się, że są Państwo zadowoleni z oferowanego poziomu usługi i zwracamy uwagę na Państwa opinie na temat naszego "polskiego" oddziału.

Dokładamy wszelkich starań, aby stale ulepszać nasze usługi i zapewniać doskonałe doświadczenia użytkownikom.

Jeśli czegoś potrzebujesz w przyszłości, skontaktuj się z naszym zespołem pomocy telefonicznie lub za pomocą zgłoszenia za pośrednictwem czatu na żywo lub mediów społecznościowych.

Pozostajemy do Twojej dyspozycji, aby wspierać Cię w zarządzaniu usługami.

Z poważaniem,
Twój konsultant OVHcloud
^LaiM

Przepraszam za mojego Polaka. Używam tłumacza.

OVHcloud - Poland からの回答

2025年2月24日

Hello Łukasz,

I would like to inform you that I will reply in English, thank you for your understanding.

Thank you for sharing your feedback with us. We are sorry to hear about the difficulties you've experienced with our services while managing your OVH servers. We understand how frustrating this can be, especially with larger projects.

We have taken note of your concerns regarding the impact of our protection on the communication between your servers.

To better investigate the situation, I would kindly ask you to provide the OVHcloud account identifier (found in the email you received, e.g., xx12345-ovh). This will allow us to handle your request with greater accuracy and verify the security configurations in place.

Thank you for bringing this matter to our attention. We are committed to improving our services to better meet the needs of our clients.

Best regards,
Dieynaba K.

OVHcloud - Poland からの回答

2025年2月14日

Hello Mateusz,

I'm delighted to read your positive comment, and I want to thank you for taking the time to share your experience.

We are pleased to know that your case was resolved quickly and professionally and that we were able to adapt to your needs.

At OVHcloud, we are committed to providing excellent customer service and responding quickly and efficiently to all requests.

This is why we are constantly improving our services and support, including our billing system and our website.

We are also proud of our commitment to adapt to our customers, in order to meet their needs and offer them an optimal user experience.

We're glad to know that we've been able to do that for you.

If you need any help in the future, please feel free to contact our support team by phone, ticket, Live Chat or social media.

The entire OVHcloud support team will be there whenever you need it, and wish you a great day.

Best wishes,
Your OVHcloud advisor
^LaiM

OVHcloud - Poland からの回答

2025年2月11日

Hello Krzysztof,

Thank you for providing the ticket number and your TrustPilot review. I'm sorry for the inconvenience encountered with the VPS renewal.

I was able to check the ticket CS10720634 and confirm the information provided by my colleague Eryk. The VPS service has been automatically renewed according to the renewal method you selected.

The pending invoice was indeed due and the service is now set to manual renewal. It will expire on March 1st if you do not renew it manually.

If necessary, this guide ould help you to configure the renewal method :
https://help.ovhcloud.com/csm/pl-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0042841

Regards,

Maxime.R

OVHcloud - Poland からの回答

2025年2月4日

Hello Daniel,

Thank you for taking the time to share this positive feedback about your experience with our support.

We do our utmost to offer efficient services and quality support at your entire disposal.

The entire OVHcloud support team remains available if necessary on all our channels, whether by phone or ticket, via livechat or social networks.

Best regards,

Maxime.R

OVHcloud - Poland からの回答

2025年2月4日

Hello Wojciech,

Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered with the processing time of your server.

OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers and reduce the processing time of requests.

So that I can do some checks about your request, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.

If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026

Regards,

Maxime.R

OVHcloud - Poland からの回答

2025年1月24日

Hello Adrian,

Thank you for sharing your experience with us on Trustpilot. We're sorry to hear that you had difficulties with our interface and support.

We take your feedback very seriously and are committed to continually improving our service to provide an optimal user experience.

I have sent you a request for information so that we can analyse the situation. You can respond by providing me with your OVHcloud account ID, which appears in the email you received (for example, xx12345-ovh).

We understand that ease of use are key factors in choosing a service provider.

We are continually working to improve these aspects of our service and thank you for giving us the opportunity to do so.

Best regards,
Dieynaba K.

OVHcloud - Poland からの回答

2025年1月22日 に更新

Hello Daniel,

Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered with anti-ddos and also for the processing time of your request.

OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers and reduce the processing time of requests.

So that I can do some checks about your request, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.

If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026

EDIT : Thank you for the OVHcloud account information.

I was able to view ticket CS10610629 and I confirm the information that was transmitted by my colleague Pawel. I see that you have not followed up on his last email and his last response on the ticket.

A termination of the service is necessary if you no longer use it and do not wish to be billed. If the dedicated server remains on automatic renewal, it will be renewed and an invoice will be generated.

Regards,

Maxime.R