Betsy is absolutely amazing. Her customer service has helped me so much, she also just helped me with renewing my subscription. Thanks Betsy!
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レビュアーのコメントを見てみましょう
Customer service is fantastic! I struggle a lot with having to communicate via messages and emails and not being able to speak with a person on the phone, but the support is amazing! The lady helping... もっと見る
企業が回答しました
This has been the most beneficial thing to help me conceive TWICE. This has helped me track my hormones which has enabled me to pin point a hormonal issues that the drs and fertility specialist didn'... もっと見る
企業が回答しました
After 2 years of trying to conceive naturally then 2 failed rounds of IVF we had given up, last resort I was recommended Ovusense (I used the Ovucore) from a friend who conceived triplets using this... もっと見る
企業が回答しました
企業情報
当該企業による記述
OvuSense is the only fertility tracking device that is clinically proven to work whatever is happening in your current cycle, and whatever your cycle type. It provides real-time cycle tracking, predicting, and then confirming ovulation with 99% accuracy, all with one simple measuring sensor that you wear overnight. Unlike other fertility and tracker apps, OvuSense can also help you monitor the effect of lifestyle changes and medications, improving your chances of getting pregnant. Combined with additional personalized fertility and health insights and expert support, that means OvuSense puts you in control.
連絡先
viO HealthTech Limited, Unit 211, Basepoint Business Centre, 377-399 London Road, Camberley, Surrey, GU15 3HL, Surrey, 英国
- support@ovusense.com
- ovusense.com
4.6
優良
114件のレビュー
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
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Betsy is absolutely amazing
Betsy is absolutely amazing. Her customer service has helped me so much, she also just helped me with renewing my subscription. Thanks Betsy!
2026年3月26日
自発的なレビュー
OvuSense からの回答
Hi,
Thank you so much for taking the time to leave a review.
I'm thrilled to hear about your positive experience with Betsy. I'm glad she was able to assist you with your subscription renewal.
If you need any further assistance, please do not hesitate to reach out.
Kind Regards,
Caroline
Operations & Customer Relations Manager
The OvuSense Team
Customer service is brilliant !
2026年3月26日
自発的なレビュー
OvuSense からの回答
Hi Nat,
Thank you for your great feedback!
I'm really pleased to hear that you found our customer service brilliant. Our team works hard to provide the best possible support, so it’s great to know they made a positive impression.
Please don't hesitate to reach out if we can be of any further assistance.
Kind Regards,
Caroline
Operations & Customer Relations Manager
The OvuSense Team
Customer service is fantastic!
Customer service is fantastic!
I struggle a lot with having to communicate via messages and emails and not being able to speak with a person on the phone, but the support is amazing! The lady helping me,(Kate S), has been wonderful, very patient and went above and beyond to help me understand and transition to my first renewal after my first year had ended. Thank you for everything! You've been amazing and have helped guide me every step of the way. I really appreciate everything you have done to help me. I highly recommend Ovusense, especially their customer services!
2026年3月3日
自発的なレビュー
OvuSense からの回答
Hi,
Thank you so much for your kind review.
I'm delighted to hear that you had such a positive experience with our support team.
Kate will be thrilled to hear your lovely feedback — I’ll be sure to pass on your comments to her. I'm pleasedd she was able to support you through your first renewal and make the process easier for you.
Thank you for recommending OvuSense and for being part of our community.
If you need any further assistance, please do not hesitate to reach out.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Great customer service
I changed my mind about wanting to use the product. The customer service was second to none. Instantly replied to emails and refunded my money within days of return the goods. Very impressed.
2026年1月20日
自発的なレビュー
OvuSense からの回答
Hi Lucy,
Thank you for taking the time to provide some feedback on the service you received. I will pass on your kind comments to the customer support team.
We hope to welcome you back to OvuSense in the future.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Amazing customer service
Amazing customer service. Always there to help with any advice or questions and for such a big company the response times are fast.
2025年12月20日
自発的なレビュー
OvuSense からの回答
Hi Emily,
Thanks for taking the time to leave a review.
I'm delighted to hear that you are pleased with the support you received and I will pass your kind comments on to the support team.
If you need any further assistance in the future, please do not hesitate to reach out.
Kind Regards,
Caroline
Operations & Customer Relations Manager
The OvuSense Team
Great customer service
Great customer service. Got back to me straight away when I had an issue, and kept me informed when there was a delay.
2025年12月19日
自発的なレビュー
OvuSense からの回答
Hi Mary,
Thanks for taking the time to leave a review.
I'm delighted to hear that you are pleased with the support you received from the OvuSense Support Team.
If there is anything else we can do for you, please do not hesitate to reach out.
Best Wishes,
Caroline
Operations & Customer Relations Manager
The OvuSense Team
OvuSense からの回答
Hi Georgia,
Thank you for taking the time to leave your feedback! I'm thrilled to hear that Betsy provided you with such excellent service. I'll be sure to pass on your kind words to her—she’ll be delighted to know she made a difference.
If you need any further assistance, please don't hesitate to reach out and we will be happy to help.
Best Wishes,
Caroline
Operations & Customer Relations Manager
The OvuSense Team
7 years infertility and now we have our baby
We had been trying for 7 years for a baby, I have pcos with very irregular periods which complicates matters and never knew when I was ovulating. I then purchased ovusense, this combined with ovulation tests just for extra reassurance is what finally helped me realise when I was ovulating and finally I got pregnant! Baby is now 11 weeks old :-)
2024年12月22日
自発的なレビュー
OvuSense からの回答
Hi Julie,
Thank you so much for sharing your incredible journey with us. We’re honoured that OvuSense could play a part in helping you understand your cycle and support you through such a long and challenging TTC experience.
PCOS and irregular cycles can make tracking ovulation especially difficult, so we’re delighted to hear that using OvuSense gave you the clarity and reassurance you needed.
Huge congratulations on the arrival of your little one, we’re over the moon for you and your family!
If you need any assistance in the future, please do not hesitate to reach out and one of the team will be happy to help.
Kind Regards,
Caroline
Operations and Customer Relations Manager
The OvuSense Team
Excellent customer service
Excellent customer service. Proactively reached out before my sensor expired and gave a top-tier experience to help ensure I did not miss any time to track my cycle.
2025年11月3日
自発的なレビュー
OvuSense からの回答
Hi Jenna,
Thanks for taking the time to leave a review.
I'm delighted to hear that you are pleased with the support you received.
If there is anything else we can do for you, please do not hesitate to reach out.
Kind Regards,
Caroline
Operations and Customer Relations Manager
The OvuSense Team
Pass
I am forced to write another review because Ovusense asked TrustPilot to take my previous one down, apparently they could not locate my subscription.
This is just my experience but the app is complicated to use, the charts are confusing and there should be a better data visualisation mode.
The sensor it self is pretty big, I cannot imagine anyone being comfortable to sleep with it inside.
Also they should really have a program to take back the sensors and dispose of them, I am not sure what I am supposed to do with it.
2025年10月8日
自発的なレビュー
OvuSense からの回答
Hi,
Thank you for sharing your experience, and I'm sorry to hear that OvuSense hasn’t met your expectations.
Regarding your earlier review: we only ask Trustpilot to investigate when we’re unable to locate a subscription under the details provided. This is simply to ensure we respond accurately and securely, and we’re sorry for any frustration this caused.
I appreciate your feedback about the app and charts. We know that data visualisation is important, and our Customer Support team is always available to help walk through your charts and answer questions about how to interpret them.
In terms of comfort, OvuSense has been used by more than 50,000 women across over 260,000 cycles, and most users find the sensor comfortable while sleeping. However, every woman’s body is different, and we understand it won’t feel the same for everyone.
On disposal: our team provided the following guidance on 8th October, and we’re sorry if it wasn’t clear enough at the time:
“As the Sensors have many small parts, we advise users to discard or recycle their Sensors in accordance with their local laws or recommendations. The Sensor is generally regarded as non-infectious medical disposable clinical waste, which qualifies as WEEE. Please consult your local waste authority for disposal instructions and recycling options.”
We appreciate your suggestions—they help us make OvuSense better. If there’s anything we can support you with in the future, our Customer Support team is always here to help.
Best Wishes,
Caroline
Operations and Customer Relations Manager
The OvuSense Team
I have always had the best experience…
I have always had the best experience with OvuSense. The customer service is outstanding!
2025年9月10日
自発的なレビュー
OvuSense からの回答
Hi Megan,
Thank you for taking the time to leave a review of your OvuSense experience.
I'm delighted to hear that you are pleased with the assistance provided by our dedicated Customer Support team.
If there is anything else we can do for you, please do not hesitate to reach out!
Kind Regards,
Caroline
Operations and Customer Relations Manager
The OvuSense Team
I reached out to OvuSense support…
I reached out to OvuSense support regarding an issue with my product. The team responded promptly, explained things clearly, and made sure my issue was resolved. Excellent customer service experience!
2025年9月10日
自発的なレビュー
OvuSense からの回答
Hi Rajvir,
Thank you so much for your kind words!
I'm delighted to hear that our support team was able to assist you promptly and clearly.
Providing excellent service is something we are passionate about, so it's great to know that we met your expectations.
If you require any further assistance, please don't hesitate to reach out.
Best Wishes,
Caroline
Operations and Customer Relations Manager
The OvuSense Team
Excellent product, app and support
I’ve have just renewed my Ovusense core for the second year. I’ve never used such a simple and effective app. My bedtimes and wake ups are never particularly regular as I travel a lot and I never have to worry about my tracking. The app is simple to use and the customer service is excellent. I have had some hiccups along the way with a sensor breaking and emails are responded to very quickly and resolutions found promptly. When it comes to fertility it’s always a charged situation and I feel the team understands and respects this. I will absolutely continue to use Ovusense core and I’ve recommended it to many friends! I hope it launches in the UAE soon as there are many women there who would benefit from it! Thank you Ovusense for both a great product but also for having the great service around it providing support!
2025年9月12日
自発的なレビュー
OvuSense からの回答
Hi Katie,
Thank you so much for sharing such a thoughtful review—and for choosing to renew your OvuSense Core for a second year!
We’re thrilled to hear how much you value the simplicity and reliability of the app, especially with your busy travel schedule. It’s also lovely to know that our customer service team has been able to support you quickly and respectfully along the way.
Your kind words about both the product and the team mean a lot to us. We’re especially grateful for your recommendations to friends, and we’ll be sure to share your feedback about launching in the UAE with our wider team.
We’re so pleased to continue supporting you on your journey, and we’re always here if you need us.
Kind Regards,
Caroline
Operations & Customer Relations Manager
The OvuSense Team
Easy to use and understand
Easy to use and understand! Managed to track my cycle accurately! Customer service support amazing! Always prompt and always able to help!
2025年8月14日
自発的なレビュー
OvuSense からの回答
Hi Madison,
Thank you so much for taking the time to leave a review of your experience.
We're thrilled to hear that you found the OvuSense App easy to use and that it helped you track your cycle accurately.
It’s also wonderful to know our customer support team could assist you promptly. I will pass on your kind comments to them.
If you need any further assistance, we’re always here to help.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Tried naturally and IVF - Ovusense works!
After 2 years of trying to conceive naturally then 2 failed rounds of IVF we had given up, last resort I was recommended Ovusense (I used the Ovucore) from a friend who conceived triplets using this!!
After only 3 cycles we fell pregnant! I honestly do believe this is all down to the Ovucore - I can't recommend this enough. I had a few questions whilst using this and had quick email responses back, very good.
For anyone out there trying to conceive, don't give up without trying Ovusense.
2025年4月1日
自発的なレビュー
OvuSense からの回答
Hi Alexa,
Thank you for taking the time to leave such a wonderful review of your experience!
We are absolutely delighted to hear that OvuSense was able to help you to conceive.
On behalf of the whole team here, we'd like to wish you a huge congratulations on your pregnancy!
Please keep in touch, we'd love to hear from you once you have had your baby :-)
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Excellent customer service
Ordered my OvuSense OvuCore monitor and had difficulty downloading my data from overnight. I reached out to customer service and got a response within ~3 hours and they had steps to resolve the issue and was able to download the data right away after working through the steps. Using the OvuCore is so much easier for me than setting an alarm and taking my BBT the same time every morning. Glad i made this purchase!
2025年7月30日
自発的なレビュー
OvuSense からの回答
Hi,
Thank you so much for your kind feedback.
I'm so glad to hear that our support team were able to help you quickly and that you were able to download your data without further issues.
It's wonderful to know that OvuCore is making your tracking experience easier and more convenient—no more early alarms for BBT!
If you ever need anything else, please do not hesitate to reach out and we will be happy to assist you.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
I used ovusense in 2024 and it helped…
I used ovusense in 2024 and it helped me to pinpoint ovulation and successfully concieve our little rainbow boy after nearly 4 years of ttc. I reached out to customer support to get set up again and they were very helpful and very quick to respond can't wait to get started again
2025年7月31日
自発的なレビュー
OvuSense からの回答
Hi Sabrina,
Thank you for taking the time to leave a review and congratulations on your little boy!
I’m delighted to hear that OvuSense helped you to conceive after TTC for 4 years.
It’s great to welcome you back to the OvuSense family and if you need any further assistance, please don’t hesitate to reach out at any time.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Amazing customer service!!!!
The OvuSense customer service team were quick, friendly, and super helpful. They responded fast and made everything so easy — really appreciated during a stressful TTC journey. Thank you for the support!
2025年7月17日
自発的なレビュー
OvuSense からの回答
Hi Kim,
Thank you for taking the time to leave a review, we really appreciate your feedback!
I will pass your kind comments on to the support team, who will be delighted to hear they made everything easy for you.
If we can be of any further assistance, please do not hesitate to get in touch and we will be happy to help.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
I had an issue logging in with the app…
I had an issue logging in with the app (completely my fault!) - I emailed the support desk just before bed and had a response a couple of hours later so I could resolve it the minute I woke up - super speedy, very helpful and informative customer support 😊
2025年7月2日
自発的なレビュー
OvuSense からの回答
Hi Lauren,
Thank you for your kind review. We really appreciate the time you have given to provide your feedback.
I'm pleased to hear that the customer support team resolved the issue to your satisfaction.
If we can be of any further assistance, please do get in touch and we will be more than happy to help.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
I loveeeee the ovusense customer…
I loveeeee the ovusense customer support i had two problems and both were solved quick ♥️ extreme quick replies even emails
2025年6月4日
自発的なレビュー
OvuSense からの回答
Hi Laila,
Thank you for taking the time to leave a review, we really appreciate your kind comments.
I will pass them on to our customer support team who will be delighted to hear that they were able to resolve your issues to your satisfaction.
If we can be of any further assistance, please do get in touch.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
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