Betsy is absolutely amazing. Her customer service has helped me so much, she also just helped me with renewing my subscription. Thanks Betsy!
企業が回答しました
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レビュアーのコメントを見てみましょう
Customer service is fantastic! I struggle a lot with having to communicate via messages and emails and not being able to speak with a person on the phone, but the support is amazing! The lady helping... もっと見る
企業が回答しました
This has been the most beneficial thing to help me conceive TWICE. This has helped me track my hormones which has enabled me to pin point a hormonal issues that the drs and fertility specialist didn'... もっと見る
企業が回答しました
After 2 years of trying to conceive naturally then 2 failed rounds of IVF we had given up, last resort I was recommended Ovusense (I used the Ovucore) from a friend who conceived triplets using this... もっと見る
企業が回答しました
企業情報
当該企業による記述
OvuSense is the only fertility tracking device that is clinically proven to work whatever is happening in your current cycle, and whatever your cycle type. It provides real-time cycle tracking, predicting, and then confirming ovulation with 99% accuracy, all with one simple measuring sensor that you wear overnight. Unlike other fertility and tracker apps, OvuSense can also help you monitor the effect of lifestyle changes and medications, improving your chances of getting pregnant. Combined with additional personalized fertility and health insights and expert support, that means OvuSense puts you in control.
連絡先
viO HealthTech Limited, Unit 211, Basepoint Business Centre, 377-399 London Road, Camberley, Surrey, GU15 3HL, Surrey, 英国
- support@ovusense.com
- ovusense.com
4.6
優良
114件のレビュー
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This product is fantastic
This product is fantastic. I have such a clear picture of when I'm ovulating and what's happening in my cycles. No more guessing as someone with PCOS. Customer service is 5 stars too!
2025年5月11日
自発的なレビュー
OvuSense からの回答
Hi Ceris,
Thank you for taking the time to leave a great review!
I'm delighted to hear that OvuSense has taken the guesswork out of tracking your cycle.
We are always here to help, so please do get in touch whenever you need us!
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Fantastic customer service!
I haven’t started using OvuSense just yet, but after ordering and receiving it I had an important query - which was answered and resolved within hours!
I was so impressed with the response time, level of service and care I received! Thank you, Betsy and OvuSense!
2025年5月4日
自発的なレビュー
OvuSense からの回答
Hi Mari,
Thank you for your wonderful review!
I will pass your kind comments on to Betsy, she will be delighted to hear that you are happy with the support she provided.
If we can be of any further assistance, please do not hesitate to get in touch.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
I’ve used the Ovusense device for a…
I’ve used the Ovusense device for a while now although had a little break from it for personal reasons. I’ve just had to renew my device as it expired and I have to say, the customer service with the Ovusense team is like no other!!! You can email them anytime with any problems or questions and they’re always available to discuss with customers! Always so friendly and approachable, nothing is too much to ask! I end up messaging at silly times of the day and I never have to wait too long for a response!! My recent interaction was with Betsy, lovely person!!
2025年5月5日
自発的なレビュー
OvuSense からの回答
Hi Kim,
Thank for for taking the time to leave such a great review and welcome back to OvuSense!
I will pass your comments on to Betsy and I have no doubt she will be delighted that you were happy with the support you received.
As far as we are concerned, there is no such thing as a silly question, so please do get in touch any time you need us.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Amazing product, app and customer service!
The product itself is amazing, the app is so easy to use and to log so many different things such as symptoms, mood, period flow etc. I use Ovucore and it’s easy to insert and comfortable to wear at night, for the first time I was able to accurately log my ovulation and got pregnant on the first month of using after a MC last year and TTC since nov 2023.
Not only are all these things great but the customer service has been incredible. Very responsive to any query, in depth answers and very kind people who actually care. If you’re on the fence- don’t be! It’s worth the money if it helps to conceive.
2025年5月4日
自発的なレビュー
OvuSense からの回答
Hi Amy,
Thank you for taking the time to leave a great review.
I'm so pleased to hear that OvuSense helped you to conceive and I agree - it's totally worth the money!
If we can be of any further assistance to you, please do get in touch.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Fantastic service and very efficient…
Fantastic service and very efficient with responses 😁
2025年4月25日
自発的なレビュー
OvuSense からの回答
Hi,
Thank you for the great feedback!
I'm so pleased to hear that you are happy with the support you received.
If you need any further assistance in the future, please do get in touch.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
The customer support team is very…
The customer support team is very helpful! They patiently walk me through a seemingly very dumb question I had, and solved my problem quickly.
2025年4月24日
自発的なレビュー
OvuSense からの回答
Hi Jiangyi,
Thank you for taking the time to provide great feedback, we really appreciate your kind comments.
There is no such thing as a silly question, we are more than happy to help you at any time.
If you require any further assistance in the future, please do get in touch.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
5 years of satisfaction!
I have been using OvuSense for 5 years now for tracking my cycles with PCOS. I started using OvuCore but switched to OvuFirst a few years ago. They both work excellently for my unusual cycles. Any time anyone I know is looking for a good BBT tracker I send them in the direction of OvuSense. It is the best, most convenient, and honestly most affordable option out there.
2025年4月1日
自発的なレビュー
OvuSense からの回答
Hi Katie,
Thank you so much for your amazing review!
We’re thrilled to hear that OvuSense has been a reliable tool for tracking your cycles with PCOS over the past five years.
It’s fantastic that both OvuCore and OvuFirst have worked well for your unique cycles, and we appreciate you recommending us to others.
Wishing you continued success on your journey, and we’re always here if you need anything.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Thanks to ovusense
Thanks to ovusense, I now have a couple charts of evidence to why I haven't been able to conceive. Hopefully my dream of becoming a mum is even closer.
Caroline has also been amazing. Caroline has went over and beyond to check in on me and see how things are going and giving advice.
2025年3月27日
自発的なレビュー
OvuSense からの回答
Hi Lauren
Thank you for a wonderful review.
I really appreciate your kind comments and it has been a pleasure supporting you on your journey.
Please do not hesitate to reach out if we can be of any further assistance.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
The OvuSense company is amazing in…
The OvuSense company is amazing in general, and their customer service team goes above and beyond each time I email with an issue. As well as a very quick turnaround time from sending an email to receiving a response and solution. I am Incredibly grateful for their recent generosity and kindness.
2025年3月21日
自発的なレビュー
OvuSense からの回答
Hi Riss,
Thank you for taking the time to leave a review about your OvuSense experience.
I will pass your lovely comments on to our dedicated customer support team, they will be thrilled to hear that you are pleased with your experience.
Please do reach out any time you need us and we will be happy to help!
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Really helpful for those with PCOS
I have used Ovusense when trying to conceive with both my pregnancies. It really helped me pinpoint my ovulation date, which I previously found very difficult to do as I have PCOS (ovulation strips are useless to me).
Would definitely recommend for people with PCOS looking to get pregnant, or anyone looking to find out more about their bodies and link up with their cycles.
2025年3月20日
自発的なレビュー
OvuSense からの回答
Hi Polly,
Thank you for taking the time to leave a great review!
I'm delighted to hear that OvuSense helped you pinpoint ovulation and you were able to conceive twice.
Wishing you all the very best for the future and we hope to welcome you back to the OvuSense family again!
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
So good I’m doing it again
The short and sweet of it is: OvuSense made my decades long dream of being a mother come true. It was the easiest and most reliable way for me to chart my cycle each month and gain an understanding of when I ovulate. Whenever I’ve had questions about something the response from the OvuSense team has always been quick, kind, and concise.
Now that we are gearing up to try for a second there is no doubt in my mind about where to start. Just ordered a new sensor and I’m so excited to do this again 🤍
2025年3月11日
自発的なレビュー
OvuSense からの回答
Hi Yessica,
Thank you for taking the time to leave a review, it was great to speak to you today.
We are delighted to welcome you back to the OvuSense family and look forward to supporting you on your fertility journey again.
Please do not hesitate to get in touch if you require any assistance, we will be happy to help.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Betsy was brilliant when dealing with…
Betsy was brilliant when dealing with my query
2025年3月5日
自発的なレビュー
OvuSense からの回答
Hi Carly,
Thank you for taking the time to leave a review.
I will pass this on to Betsy, who will be delighted to hear that she was able to help with your query.
Please do not hesitate to get in touch if you require any further assistance.
Best Wishes,
Caroline
Customer Relations Manager
The OvuSense Team
Query with my chart
I had a query about my chart and emailed on a Sunday morning not expecting any response till the Monday. Customer service is so quick and helpful. My query was answered within a couple of hours.
2025年2月23日
自発的なレビュー
OvuSense からの回答
Hi,
Thank you so much for your kind words and for taking the time to leave us a review!
We truly appreciate your support and are so happy to hear that you had a great experience.
Your feedback means the world to us, and we’re always here if you ever need anything. Please do not hesitate to get in touch via the website, if we can be of any further assistance.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
The best customer service!
OvuSense deserves 5 stars based solely on their customer service. Betsy, Caroline and Kate have all been a great support so far and quickly respond to my queries every time.
I have only been using OvuSense for 1 loooooong cycle and it has confirmed that I ovulated on day 67 of my cycle. I would never have ever known that without the ovucore device, as once I missed my period of usually around 39 days I would have always assumed previously that my body was playing tricks and ovulation was a no go that cycle.
I find it comfortable to wear and it doesn’t bother me at night. I’ve never had an issue downloading the data either, and I have an iPhone 11.
So far I have no negatives at all! I just hope that it gives us that long awaited BFP 🙏
2025年2月19日
自発的なレビュー
OvuSense からの回答
HI Lucy,
Thank you for taking the time to leave such a lovely review.
I'm so pleased that OvuSense has provided you with valuable insight about your ovulation date. Sending you all the positive luck for a BFP!
Best wishes for Cycle #2 and please do not hesitate to get in touch if you need any assistance.
Have a great week!
Caroline
Customer Relations Manager
The OvuSense Team
So good I bought it twice.
This has been the most beneficial thing to help me conceive TWICE. This has helped me track my hormones which has enabled me to pin point a hormonal issues that the drs and fertility specialist didn't pick up on, im ovulating late and i have luteal phase defect (drs said i wasn't ovulating at all!). I am diagnosed with pcos to so test strips aren't the best for me.
I now have one earth side baby (now 3yrs) and im currently pregnant again thanks to this simple little product.
2025年2月19日
自発的なレビュー
OvuSense からの回答
Hi Carlie,
Thank you for taking the time to leave such a wonderful review!
Sending a HUGE congratulations to you! We are absolutely delighted to hear that OvuSense helped you to conceive twice.
Many of our users are told they aren’t ovulating by their specialist and when they start using OvuSense, they realise they are in fact ovulating a lot later in their cycle than what is considered “normal” (Cycle Day 14).
Wishing you a very happy and healthy pregnancy. Please do not hesitate to get in touch if you need any assistance and we will be happy to help.
Kind Regards
Caroline
Customer Relations Manager
The OvuSense Team
Amazing product when TTC
Amazing customer service and fast responses if you have any questions on your chart.
Device was really easy to use with good instructions.
Currently 11 weeks pregnant and really don’t think it would have happened without OvuSense as it helped me track my cycles and track when I was due to ovulate
Thank you so much
2024年12月17日
自発的なレビュー
OvuSense からの回答
Hi Becky,
Thank you for leaving us a review and a huge congratulations on your pregnancy - we are delighted for you!
Wishing you a very happy and healthy pregnancy! Please do not hesitate to get in touch if you require any assistance in the future.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Excellent costumer service!
Very fast response from costumer service. My package was lost and same day i reached out to them, same day they send me a replacement. Thanks a lot for the attention.
2025年2月18日
自発的なレビュー
OvuSense からの回答
Hi Luisa,
Thank you for taking the time to leave a review.
I'm sorry to hear that your package was lost in transit, but I'm glad to hear the team were able to ship you a replacement out on the same day.
Wishing you all the very best for your OvuSense journey. Please do not hesitate to get in touch if we can be of further assistance.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Just started using OvuSense
Just started using OvuSense, and I’m already very impressed by the sensor. When I bought it, the subscription started two days after, however, the delivery was very late, meaning that I initially lost half of the first month of subscription without having the sensor. I contacted their client service, and got it touch with Jenny, who has been extremely helpful, fast to reply, and made sure I got my full month.
Can recommend!
2025年2月11日
自発的なレビュー
OvuSense からの回答
Hi Sine,
Thank you for taking the time to leave a review - we really appreciate your comments.
Wishing you all the very best for your OvuSense journey and if we can be of any assistance, please do get in touch via the website.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
Unreliable
Worked fine although I'm not 100% sure of that accuracy given that ovulation was detected consistently differently with other methods.
Took a break from using during a FET cycle.
When used again data not being collected. Contacted customer service who told me it was an issue with when I was syncing...which wasn't the case, the device synced 5 minutes after removal. Went ahead and used the next day and got a battery low indicator.
Basically, my device didn't have a battery to last the full 12 months of my subscription, and is now no use to me after this cycle. We'll be going into ivf again next month so will again be useless to me.
I needed it for this cycle and am massively disappointed that the device isn't even fit to be used for the full length of the subscription. Definitely will not be renewing.
**Updated following customer service contact**
Offered to replace sensor which I refused given that there's no guarantee that another sensor would last the length of subscription.
Declined to refund remaining 5 months of subscription, and also advised the following:
The Company undertakes that if within the 12 month lifespan of the OvuCore or OvuFirst sensor a fault occurs under proper use (with the exception of wear and tear, or accidental damage) it will at its own discretion replace the sensor. If you believe you have a sensor fault you must contact support within 5 days of it occurring by filling out the support form. The Company shall not be under any obligation to refund the Buyer if the Buyer refuses to try a replacement sensor."
So beware...if you receive a faulty product that is crucial to being able to use the subscription, they will replace at their discretion only if you advise of the error within 5 days.
2025年2月10日
自発的なレビュー
OvuSense からの回答
Hi Laura,
My name is Caroline and I am the Customer Relations Manager for OvuSense.
I’m sorry to hear of your recent experience, this is not what we want for our customers at all.
As a Class II Medical Device, OvuSense Sensors undergo rigorous testing and quality control before being released to market. As I am sure you can understand, with any technical device there is always a risk that a fault could occur.
As per our defective goods policy in the Terms & Conditions on our website, we are more than happy to replace any faulty product within the 12-month lifespan of the Sensor and adjust your subscription length, so that you are not missing out on tracking time.
The OvuSense App is designed to flag an error message when there is two days of no data readings, so that the customer can get in touch with us as quickly as possible and we can ship a replacement. The battery low error message can be indicative of other errors, which is why we request that you ship it back to us (freepost) for further investigation.
If you would like to continue using OvuSense, please get in touch so that we can ship a replacement sensor and adjust your subscription time for you.
Wishing you the very best for your IVF treatment.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
I haven’t received the product yet but…
I haven’t received the product yet but I hadn’t gotten a tracking number after ordering. I waited 4 days (3 buisness) to see if I’d get an email and I didn’t so I reached out. I was updated with a tracking number only about 2 hours after I emailed. They are very kind and quick to respond.
2025年1月22日
自発的なレビュー
OvuSense からの回答
Hi Madison,
Thank you for taking the time to leave a review.
I'm glad to hear that you have received your tracking details, sometimes we find that the email gets lost in SPAM/Junk Folders.
Please do not hesitate to reach out to us in the future, we will be happy to help.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
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