Package Concierge® レビュー 

Package Concierge® からの回答

2022年3月10日

As our attempts to reach you through TrustPilot have gone unanswered, we would welcome the opportunity to further discuss how you can easily access your delivery at your convenience as well as the package management process your community has put into place. Properties such as yours have established delivery to the automated lockers to help maintain the security of the property. This ensures all residents at your property have a place where packages can be safely delivered and secured until such time as you can retrieve them. However, if you prefer not to use this amenity in the future, you can simply get in touch with your property team to make sure you have an alternate way to receive package deliveries based on their delivery processes. We would be happy to answer any questions you might have on how your complex has configured the solution for all its residents by contacting us M-F at 888-989-7225.

Package Concierge® からの回答

2022年1月6日

Unfortunately as our attempts to reach you, Name Required, through TrustPilot have gone unanswered and we are not showing any systems in the state you have described, please contact us directly at 888-989-7225 so we may learn more about your experience. We pride ourselves in continually working closing with all our property teams to help ensure package management is successful, so we would appreciate the opportunity to learn who you and the property are in order to provide any assistance that may be needed.

Package Concierge® からの回答

2021年9月14日

Dear Heather,
We completely agree it was not an acceptable response and apologize for your experience. While we can't fix the past, we would like the opportunity to discuss the situation and work together on a resolution. Thank you for leaving your full name in your review as it has allowed our Director of Operations to already attempt to contact you directly. We appreciate your feedback and will use it in our ongoing training.

Package Concierge® からの回答

2021年7月22日

We are sorry to hear you had a problem with the locker system Sarah, were you able to get your package? As there isn't any contact information or location details here, if you could please email support@packageconcierge.com to provide us with more information we can look into this matter further and work with your onsite management team to gain access to the package. Otherwise, while it is probably correct, it might also be helpful to log into the app and ensure your email address is listed properly since a simple typo may have caused the email delay. Please also let us know in your email if a barcode for that delivery notification isn't in the app.

Package Concierge® からの回答

2021年3月17日

Thank you so much for taking the time to leave us this amazing review, your kind words made our day!

Package Concierge® からの回答

2021年3月16日

Thank you, Jack, for sharing your feedback, we are sorry this has been your experience. As this is not the norm, we would welcome the opportunity to explore this further with you to learn of any suggestions you would like to share. Our team would be happy to discuss the matter with you in depth at 888-989-7225.

Package Concierge® からの回答

2021年2月10日

Dear Megan,
Please know that it is not our business practice to trick or scam anyone, and we are sorry that your experience has made you feel differently. Our automated solution was selected by the property where you live to help them provide a contactless way for carriers like UPS, FedEx and the USPS to deliver packages. Some management companies have chosen to include usage fees which are not solely determined by our company. We would welcome the opportunity to answer any questions you might have on how your specific complex has configured the solution or about your use of the system. You may reach us M-F at 888-989-7225.

Package Concierge® からの回答

2021年2月10日

Thank you for your feedback Key & Tamii, we appreciate you taking the time to share your experience. Like many businesses across the country, much of our staff is working remotely to help everyone stay safe, so we are sorry that there were unintentional interruptions on your call. Additionally, we have higher expectations of our team from what you described and so appreciated you bringing this issue to our attention. We have used your comment in training to help make us better. Please reach out to us directly at 888-989-7225 with any further comments or suggestions you wish to share.

Package Concierge® からの回答

2021年2月10日

We appreciate your feedback Tammy and completely agree that package access is very important; which is why we worked closely with your property to resolve the issue and provide reliable functionality. If you have any issues accessing your packages in the future, please let your onsite management team or our support team (888-989-7225) know and we will work to make it right.

Package Concierge® からの回答

2021年2月10日

Dear Wesley,
Thank you for taking the time to provide your feedback. The next time you are getting ready to be away from home for a few days, both our support line, 888-989-7225 or the FAQ section of our website stand ready to help you turn on ‘vacation mode’ for your account in just a few easy steps.

Package Concierge® からの回答

2021年2月10日

J.V, we do not force anyone to use our service and are disappointed that the situation made you feel that way. To ensure all residents at your property have a place where packages can be delivered, the onsite team had our automated solution installed. However, if you prefer not to use this amenity in the future, you can simply get in touch with them to make sure you have an alternate way to receive package deliveries based on their processes. We would be happy to answer any questions you might have on how your complex has configured the solution for all its residents by contacting us M-F at 888-989-7225.

Package Concierge® からの回答

2021年2月10日

Thank you for taking the time to leave this review, Lee.
While it may have been several months ago, we would still like the opportunity to investigate the situation further. Apartment communities that have selected our automated package locker solutions often instruct the delivery carriers like UPS, FedEx and USPS of delivery processes they want to occur on their property; and especially during this pandemic, onsite teams have been working very hard to protect their residents by limiting visitor traffic. If we can explore this further or if you have any additional comments or suggestions you would like to share, please reach out to us directly at 888-989-7225 Monday - Friday.

Package Concierge® からの回答

2021年2月10日

We appreciate you taking the time to share your experience Dylan and are glad you found our customer service team understanding.
Retrieving a package from our automated solutions usually takes mere seconds, so we would like to apologize that your experience didn’t match your, or our, expectations. While we can’t fix what happened months ago, please know that our technology team has partnered with properties for ongoing continuous improvement to provide residents with a superior experience.
If you have any additional specific details you would like to share, please do not hesitate to reach out to us directly. We can be reached M-F at 888-989-7225.

Package Concierge® からの回答

2021年2月10日

Thank you for your feedback, Diamond.
Many properties like yours are being overrun with the number of packages being delivered every day and so have elected to provide their residents with an access-controlled package room. This contactless solution also provides added security for residents by directing the dozens of delivery carriers that come by every day to one central location.
We would be happy to answer any questions you might have on how your complex has configured the solution for all its residents use by contacting us M-F at 888-989-7225.

Package Concierge® からの回答

2021年2月10日

Thank you, Josie, for taking the time to leave this review. Apartment communities that have selected our automated package locker solutions often instruct the delivery carriers of the delivery processes they want to occur on their property; and especially during this pandemic, onsite teams have been working very hard to protect their residents by limiting visitor traffic. Some management companies have also chosen to include usage fees which are not solely determined by our company. While it has been several months ago since you posted this, we would still welcome the opportunity to answer any questions you might have on how your complex has configured the solution for all its residents. We can be reached M-F at 888-989-7225.

Package Concierge® からの回答

2021年2月10日

Keanu, we appreciate you taking the time to share your experience as we know how frustrating it can be when you don’t understand the package management process your property has elected to use. Apartment communities that have selected our automated package locker solutions often instruct the delivery carriers of the delivery processes they want to occur on their property, and some management companies have also chosen to include usage fees which are not solely determined by our company. While it has been several months ago since you posted this, please do not hesitate to contact us at 888-989-7225 if we can still answer any questions you might have about why an account is needed and how the service is set up at your property.

Package Concierge® からの回答

2021年2月10日

Thank you, Ann, for sharing your feedback, we are sorry this was your experience.
We know how important every package delivery is and since the time you posted this review, we have expanded our customer support team and modified how carriers access our system.
While we can’t change what happened to you, we did want you to know that we are striving to do better.