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Had to pay a $5 fee because of a late package. When I tried to pay, with 3 different cards, their payment system didnât work and kept giving me errors. Now my account is disabled and I canât seem to f... ãã£ãšèŠã
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The refund experience with many companies has proved to be tedious and painstaking. But not this time. It was simple smooth transparent and quickly resolved, valuing each others time. Additionally,... ãã£ãšèŠã
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Brenda Watson was extremely helpful! She located our delivery AND an old delivery that has been sitting in the locker for 4 monthsâŠthat we thought we lost. Before her assistance we exhausted 3 differe... ãã£ãšèŠã
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Ms Brenda is such a pleasant person!! I was devastated when I did not get my package and she guided me as to how I may be able to access my locker to check. She was so polite, personable, professiona... ãã£ãšèŠã
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Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
5935 Corporate Drive, 66503, Manhattan, ç±³åœ
4.5
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Had to pay a $5 fee because of a late package. When I tried to pay, with 3 different cards, their payment system didnât work and kept giving me errors. Now my account is disabled and I canât seem to fix it since none of the payment options work.
Package Concierge® ããã®åç
Hello Gabriel, Iâm sorry for the frustration this has caused, especially with the payment issues leading to your account being disabled. This is not the experience we want for you. Please contact me directly at heather.singh@quadient.com and I will make this right for you. Regards, Heather
Garbage.. they send me notifications and emails saying that I received a package (which I did) and I scan the barcode generated by them to open it and the system tells me that I have no packages. Then call support and it tells me 55 minute wait expected⊠itâs been over two hours⊠the lady was pleasant the one time I spoke with them before but the company is garbage. Poor management. Poor leadership. Poor infrastructure.
Package Concierge® ããã®åç
Hello Andrew, Weâre very sorry to hear about the experience youâve had with the locker system and the difficulty reaching support. Thatâs not the level of service we aim to provide, and we understand how frustrating it is to receive a notification about a package but be unable to access it.
Weâd like to help resolve this as quickly as possible. Please reach out to us with your locker location and the email or phone number associated with your account so we can look into the issue directly and make sure youâre able to retrieve your package without further delay.
Thank you for taking the time to share this feedbackâweâre actively working to improve, and your comments help us do that.
Regards,
Heather
heather.singh@quadient.com
Carlos was very kind, personable and attentive and was able to resolve my issue immediately. He provided excellent customer service.
Package Concierge® ããã®åç
Hello Christina! Thank you so much for sharing your experience! We're thrilled to hear that Carlos was kind, personable, and attentive, and that he was able to resolve your issue right away. Providing excellent customer service is something we take great pride in, and we're glad Carlos delivered that for you.
If you ever need anything else, weâre always here to help! Regards, Heather
Very kind person and excellent service from them.
Package Concierge® ããã®åç
Hello Alejandro! Thank you so much for your kind words! Weâre delighted to hear that you had an excellent experience and that our team provided the level of service you deserve. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future. Regards, Heather Singh
The attendant is very kind and helpful.
Package Concierge® ããã®åç
Hello Joyce! Thank you so much for your kind words! We're thrilled to hear that our attendant was able to provide helpful and friendly service. Your feedback truly means a lot to us. If you ever need anything in the future, weâre always here to help. Regards, Heather Singh
Great customer service! Couldnât have asked for a better experience.
Package Concierge® ããã®åç
Hello Louisa! Thank you so much for the amazing review! Weâre thrilled to hear you had such a great experience with Package Concierge. Providing excellent customer service is what we strive for every day, and your feedback truly means a lot.
If you ever need anything in the future, weâre always here to help! Regards, Heather Singh
Myriam was amazing and helped me register my account in no time! Thank you.
Package Concierge® ããã®åç
Hello Yami! Weâre thrilled to hear that Myriam was amazing and helped you get your account registered quickly. Weâll be sure to share your kind words with herâfeedback like this truly means a lot to our team.
If you ever need anything else, weâre here and happy to help. Thank you again for taking the time to share your experience! Regards, Heather Singh
Very nice and helpful was able to help me rest my pin
Package Concierge® ããã®åç
Hello Gabriel!
Thank you so much for your review! Iâm glad to hear we were able to help you reset your PIN and that you had a positive experience. If you ever need anything else, weâre always here to help! Regards, Heather Singh
Excelente atención muy satisfecha
Package Concierge® ããã®åç
Hello Ainelys! ¡Gracias por su comentario! Nos alegra saber que recibió una atención excelente y que quedó muy satisfecha. Agradecemos su confianza y estamos aquà para ayudarle siempre que lo necesite. Regards, Heather Singh
Package Concierge® ããã®åç
Hello Sergio! Thank you for your feedback! Weâre thrilled to hear that Rodrigo was able to resolve the issue and provide great support. We appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us. Thank you! Heather Singh
He helped me out so much thanks
Package Concierge® ããã®åç
Hello Gabe! Thank you for your review! Weâre so glad to hear that our team was able to help you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, weâre here for you! Regards, Heather Singh
Carlos was excellent. He made my experience quick and easy and he was very nice to talk to. I wish all customer service folks could be as great as he is. Thank you again, Carlos for all your assistance.
Package Concierge® ããã®åç
Hello Sarah! Thank you so much for sharing your experience! Weâre delighted to hear that Carlos made your interaction quick, easy, and enjoyable. Providing exceptional service is something we strive for every day, and itâs wonderful to know that Carlos delivered that for you.
Weâll be sure to pass along your kind words to him. Feedback like yours truly means a lot. Thank you again for taking the time to leave a reviewâwe appreciate you! Regards, Heather Singh
I spoke with Rodrigo and he immediately figured out what the issue was and how to fix it. Allowing me to have access and reset my pin.
Package Concierge® ããã®åç
Hello Daliyah! Thank you for sharing your experience!
Weâre glad to hear Rodrigo was able to quickly identify the issue and help restore your access, including resetting your PIN. Providing fast and effective support is a top priority for us, and itâs great to know he delivered that for you.
If you ever need assistance again, our team is always here to help! Regards, Heather Singh
Juan was really helpful and solved my issue promptly. He understood my issue and resolved it for me. Very professional. Thnak you!
Package Concierge® ããã®åç
Hello Teja! Thank you for your feedback!
Weâre thrilled to hear that Juan was able to assist you so quickly and professionally. Understanding your issue and resolving it promptly is exactly the level of service we aim to provide, and we're glad he delivered that experience for you.
If you ever need support again, weâre always here to help. Regards, Heather Singh
Mrs. Perez was very kind and helpful. And that was so special to me and my wife, because now days people are not kind. So when we come across good people it touches our hearts ð𥰠. Thanks ð again Mrs. Perez ððð
Package Concierge® ããã®åç
Hello Greg! Thank you for the beautiful review! We're so glad Mrs. Perez was kind and helpful â kindness truly makes a difference, and we're grateful she touched your hearts. We appreciate you both and thank you again for sharing your experience! ð Regards, Heather Singh
Juan was insanely helpful and solved my issue in just minutes !
Package Concierge® ããã®åç
Hello Fourton! Thank you for the awesome review! We're thrilled Juan was so helpful and able to resolve your issue in just minutes. We appreciate your feedback! regards, Heather Singh
Myriam was very kind and tried multiple options to get a stuck locker open remotely until we successfully got it open, and worked quickly since it was below freezing out!
Package Concierge® ããã®åç
Hello Dani! Thank you for the great review! We're glad Myriam was kind, persistent, and quick in helping get the stuck locker openâespecially in the freezing weather. We truly appreciate your feedback! Regards, Heather Singh
Perez, Myriam was very friendly, attentive, and helpful in helping setting up the account. She got all that done in just minutes and I can't thank her enough for that.
Package Concierge® ããã®åç
Hello Andre! Thank you for the wonderful review! We're glad Myriam was friendly, attentive, and able to get your account set up in just minutes. We truly appreciate your feedback! Regards, Heather Singh
Gentlemen that helped me was professional and assisted me with retrieving information that I am sure other representative would have said they can't help me since I didn't know all the info....THATS CUSTOMER SERVICE!
Package Concierge® ããã®åç
Hello Robert! Thank you for the fantastic review! We're glad our representative went above and beyond to professionally assist you and retrieve the information you needed. Thatâs the level of customer service we strive for every day! Regards, Heather Singh
Great and fast customer service
Package Concierge® ããã®åç
Hello Avery! Thank you for the great review! We're glad you received fast and excellent customer service. We appreciate you! Regards, Heather Singh
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