Package Pets  レビュー 

237
•
TrustScore 5段階評価の4

4.2

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent service - the food came and my rabbits are very happy and munching merrily Thank you Julie Hewison

5つ星のうち5の評価

Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... もっと見る

企業が回答しました

5つ星のうち1の評価

Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tri... もっと見る

5つ星のうち5の評価

Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... もっと見る

企業情報

  1. ペットショップ

当該企業による記述

Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!


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4.2

ほぼ満足

TrustScore 5段階評価の4

237件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(237)

過去12か月のレビュー数: 32件

レビューを書く
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5つ星のうち1の評価

DO NOT DEAL WITH THIS COMPANY

DO NOT DEAL WITH THIS COMPANY! Not only did they send me the incorrect items I ordered, unlike any other company who would quickly send you the correct items. They made me go through lots hassle of sending three little packages rabbit through back, and then waited a week to wait my reply if I still wanted my original order.
I have now been waiting nearly a month for extra food for my rabbits, which would have been very much appreciated in the freezing weather we have had.

2022年12月3日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Kate,

We accept fault for sending you the wrong item's initially we take full responsibility for this. We fell way below our standards and we apologize profusely. We can see a refund was issued upon your request.

Regards,
David

5つ星のうち5の評価

I order treats for my rabbits on a…

I order treats for my rabbits on a monthly basis from package pets and have never had a bad experience
Cheapest I have found for the treats I buy and nice quick delivery

2022年11月11日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi there,

Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!

Best regards,
David

5つ星のうち3の評価

Disappointed with the pigeon corn…

Disappointed with the pigeon corn ordered not very much corn in each pack made up with other feed

2022年9月29日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Julie,

Sorry to hear you have had this experience with your order of pigeon corn, we will certainly review the product and if we find that the mix is below standards we will seek an alternative.

Best regards,
David

5つ星のうち5の評価

Ordered bunny treats

Ordered bunny treats. Fabulous price. My experience has been 100% positive.
Delivered quickly by DPD. Thank you

2022年9月24日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Fiona,

Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!

Best regards,
David

5つ星のうち1の評価

Disappointed with service

I ordered Johnsons4flea tablets from this company through Amazon but was sent the wrong item. Managed to contact them and they said they will send the correct item. Now nearly three weeks and no signs so contacted Amazon and they have refunded me for non receipt.

2022年8月17日
自発的なレビュー
5つ星のうち1の評価

I purchased cage fronts from here two…

I purchased cage fronts from here two months ago and they said that they could not supply with them because I am living in Ireland. They took the money from my account no problem but still have not refunded the money. I've emailed them each week since and they have not yet replied.
Very unreliable company. Anyone reading this from Ireland don't order anything, they'll fleece you.

2022年7月11日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Eugene,

Sorry to hear you have had this experience with us.

Sadly, we do not post to Rep. Ireland unless it has been organized prior to the order being placed. We were not sure how you were able to place the order and select DHL UK mainland delivery. We did issue a refund upon your email to us however as the payment was made with an e-cheque we had to wait until it cleared to issue a refund. Once the e-cheque cleared a full refund was issued.

We have since implemented a change to the website to stop this happening in future. Again, we are sorry you had this experience with us.

Regards,
David

5つ星のうち4の評価

Happy dog x

One item was missing but they refunded me and were very friendly. The other treats were great and my dog was very happy.

2022年7月7日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Banana buttons,

Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this! We were changing systems around this time so the stock levels sadly weren't 100% accurate which is why we were unable to send one of the ordered items.

Best regards,
David

5つ星のうち1の評価

Wrong thing delivered

How hard can it be to put the correct dog toy in an envelope ? For PPets very is the answer. Go somewhere else & get what you ordered

2022年4月15日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Paul,

We are sorry for sending you the incorrect item due to a warehouse oversight. We can see that a prepaid returns label was provided upon your request of a full refund which we can see was issued a few day after the prepaid label was sent.

Regards,
David

5つ星のうち5の評価

First time used this company

First time used this company, I am very impressed, no nonsense just good prices and excellent delivery, thank you, I will be a returning customer

2022年4月7日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

We're so pleased to hear you have a positive experience with us! We are also glad to hear that you will be choosing Package Pets again and look forward to supplying your pet with more pet goods, going forward.

5つ星のうち1の評価

Avoid this company

My daughter ordered a green and blue hamster cage and was sent a damaged pink cage.
There is no phone number to contact and we had to search the website and go on the privacy policy to find an address.
My daughter has still not received a reply to her emails, and neither have I from FB messenger.
Shoddy goods and they make it deliberately difficult to contact them. The only paperwork is a packing sheet, again with no contact details.
AVOID this company

2022年3月12日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Dear Mr Mills,

Hi Kate,

We accept fault for sending you the wrong item initially we take full responsibility for this. We fell way below our standards and we apologize profusely. We have searched and searched nut cannot find any contact from you. Please email us at sales@packagepets.com or use the contact us form on our website.

Regards,
David

5つ星のうち1の評価

Do NOT buy from this company

Do NOT buy from this company. I bought and paid for dog treats and got no confirmation of purchase. I then followed with phone calls to an answerphone and emails with NO response. I am not sure this company even exists.

2022年3月3日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Keith, we responded to you on the 1st Feb, please have another look over your emails. We will be more than happy to rectify this.

5つ星のうち5の評価

Great Company

I am so happy, I have ordered several times from Package pets always fast delivery and great vaule. They keep you informed from order to delivey I can't praise these guys enough.

2022年2月24日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Lisa, thanks for the positive feedback! We appreciate you choosing Package Pets on so many occasions and hope to continue supplying your pet goods, going forward.

5つ星のうち5の評価

Good service

A puppy blanket that I had ordered got lost in transit. On informing Package Pets I received a prompt and courteous reply and a replacement blanket was sent out straight away. Great customer service.

2022年2月21日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Jana, thanks for being so understanding about the initially lost consignment! We will always rectify any of our errors and we are glad that the replacement reached you.

5つ星のうち5の評価

Good value for money!

Brilliant, was a little worried when I read a few negative reviews but I ordered loads for my little rabbit and he loves everything! Everything was the same as it looked online.

2022年2月19日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Rima, we're so glad to hear that your rabbit has been enjoying his new treats/toys! We appreciate you choosing Package Pets and hope to supply your rabbit with more goods in future.

5つ星のうち5の評価

I bought some dog treats from this…

I bought some dog treats from this company and they arrived safe and sound today, brilliant price, fast despatch and in perfect condition when they appeared. Will definitely be buying from you again, thank you 😊

2022年2月18日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Thanks for the review, Carrie! We're glad to see that you had a positive experience with us and hope to supply you with more pet goods in future.

5つ星のうち5の評価

I ordered from this website and got the…

I ordered from this website and got the parcel in time and great customer service and received the right product

2022年1月21日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Craig, thanks for choosing Package Pets & we are so glad that everything went well for you! We hope to continue supplying you with pet goods in future.

5つ星のうち5の評価

Love this company

Love this company. Been using them for years for my dog treats after my son recommended. One happy dog. :)

2022年1月21日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Bernadette, thanks for sticking with us for so long! We appreciate you coming to Package Pets all these years & hope to continue supplying Ruby with the treats & toys that she loves.

5つ星のうち5の評価

I was skeptical but…

I was skeptical after reading reviews but my experience with Package Pets was brilliant. Affordable prices, quick delivery & pleasant customer service. I fully recommend Package Pets!

2022年1月21日
自発的なレビュー
Package Pets  ロゴ

Package Pets からの回答

Hi Kieron, thanks for choosing Package Pets & we are very glad to see that you had a positive experience with us! We hope to continue supplying you with pet goods in future.

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