Excellent price. Quick delivery. I ordered a Pro-Z Tango 200 kayak. The only issue was that they didn't have the colour that I ordered but Conor came back to me within 15 mins of my order and ex... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Easy transaction, quick delivery with good communication throughout. I bought the Beachbox shower for surf trips and camping. Great piece of kit. Will definitely use Paddle Outlet again!
I was surprised when I saw this shop has yak attack products in stock. I bought black pack in orange color. Very happy with the service. Previously I ordered couple yak attack items from USA but then... もっと見る
Excellent customer service from Paddle Outlet. We had delivery of our Tango 300 Family pack within 48 hours. Very quick and easy to inflate, robust, very good quality and easy to fit seats which are... もっと見る
企業が回答しました
企業情報
当該企業による記述
We specialise in selling premium paddle sports equipment within the UK and the EU.
連絡先
Unit 2, New Line Industrial Estate, The Sidings, OL13 9RW, Bacup, 英国
- 01202 237306
- info@paddleoutlet.store
- paddleoutlet.store
4.9
優良
241件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Paddle Outlet からの回答
Thank you for the feedback
I’ve ordered an item Thursday at night…
I’ve ordered an item Thursday at night and got it home (Poland) at 10:00 a.m. on Monday. Do You want something more?
2024年4月4日
Paddle Outlet からの回答
Thank you for the review, we pride ourselves on our service
Prompt responses when I needed help…
Prompt responses when I needed help with my order. Proactive to ensure I had a good customer experience.
2024年3月22日
Great place to buy your water sports equipment.
Very easy to find what I wanted on the website. A competitive price and super fast delivery.
2024年3月20日
everything okay
shipping fast and accurate, product sold at competitive price, communication quite detailed - Everything ok
2024年3月12日
Fast freight for a slow paddle
Seemingly the only company on the planet stocking replacement bladders for an Aquaglide Columbia tandem kayak.
Very attentive and courteous staff but a variety of freight options would have been appreciated.
2024年3月7日
Crackerlacking service
Paddle outlet I found was a easy website to navigate the products I was specifically looking for a yakattack Blackpak Pro kayak fishing crate in olive green
Ordered the said item on Sunday and was delivered by 14.30 on Tuesday so I was impressed with the prompt service
The fishing crate was well packed for delivery All in all a great service
2024年3月5日
Frábær sendingar tími og eins var varan…
Frábær sendingar tími og eins var varan betri en ég átti von á sem sagt 5 stjörnur takk fyrir
2023年12月10日
good prices and great service
2023年11月26日
Bit confused
I was a bit confused by this purchase. After spending almost £300 on a product I got no email confirmation or any sort of correspondence to say that the purchase had taken place so I was very concerned. Then I was directed to download the Shop app in order to track my package. After reading about the Shop app online it had terrible reviews, and was attempting to access all my emails so I was further concerned that this whole purchase had been a scam. Then suddenly I got a fedex email pertaining to a delivery, but none of the shipping numbers matched any of the ones I had for the purchase, so was unsure if this was even for the correct product.
In the end, it was the items I had ordered but I had spent a good few days stressing and worrying that I had been scammed. I even attempted to call a few times but everytime it went straight to answering machine.
I would just recommend a receipt of purchase via email, and not to use or reccomend strange third party sites.
2023年11月24日
Paddle Outlet からの回答
Hello Mairead, thanks for your custom and comments
For the purposes of others reading this we would like to reply and clarify some items that re untrue. And for record note that this is the first time any issues have been raised. You will see by our speed of reply we care deeply when any review is not 5 Star
1) Every single order gets an order email confirmation. We use Shopify, the biggest global web platform and this is automated, accurate and trustworthy to confirm an order
2) Download the Shop App, this is a Shopify feature, it is nothing to do with Paddle Outlet and Paddle Outlet does not require or request this. It is a nice way to track the order for Shopify purchases, nothing more.
3) Shop App = this is NOT us... we feel it unfair to put a negative comment against our business with 3/5 Stars when it seems there is confusion between Shop App and Paddle Outlet. We are a specialist kayak store, Shop is an online giant app.
4) Every customer gets an email to a) Confirm Order, B) Confirm shipment, C) FedEx or Royal Mail email with tracking
5) Customer above had 2x boxes... each box has a tracking number... only the Master box tracking number is sent out by Shopify emails... but all area accessed via the same Master
6) We have ZERO missed calls from the mobile number the customer here gave, whilst we are often busy on the phone, we will always make sure to reply to the customer
Finally, for any customer reading this we would like to note the timeline of the transactions.
Purchase = Friday 24th November 6pm
Despatch = Monday 27th November 12noon
Delivery = Tuesday 28th November 10am
We make it clear we do not operate over the weekend. The item was shipped within 3 business hours, and delivered within 1 business day. We cannot do any better than this
To Mairead, we ask that you reassess your interpretation of the service, you are giving negative feedback to things outside our control. We delivered you order very fast, and send clear emails that perhaps went to your Junk folder. We partner with Shop and Shopify as global leaders, the biggest and safest for our customers to use... if you have concerns about their App, please leave THEM a bad review. We feel our service here was as good as it can get. If you would choose to edit the review it would be appreciated. We take each review very seriously.
Thanks for your custom, and if any future customers read this and require further reassurance please email use directly. Thanks for your time.
The Paddle Outlet Team
Competitive price fast delivery
Ordered a kayak. Very competitive price, delivered extremely fast. Ordered afternoon and was delivered next morning. Will use this firm again.
2023年11月24日
自発的なレビュー
Excellent purchase and fantastic seller
Excellent purchase at really good price. Quick delivery too. Fantastic customer service when we were missing a small part from our order. Faultless company - would definitely recommend
2023年11月14日
Really good service
Really good service
Easy to navigate and order on website. Very easy to deal with
2023年10月7日
Pleasant easy transaction A+++
2023年10月8日
Very prompt service
Very prompt service, nice people to deal with. Only issue was with the left or right sidedness of the product I ordered, unsure why there was confusion, but prospective purchasers should be clear when ordering.
2023年9月11日
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