Padel Racket Australia レビュー 33

Terrible. Non-responsive after order. They are a scam site

I purchased a racket from their sale. It was a current model around 33% off with a further 5% off for signing up to emails. I was a little apprehensive as it was very good value and I've been burnt before by small providers not honouring sales. I used them in preference to a large overseas supplier. The sale was confirmed but there was no change in status for the delivery for 5 working days. Upon contacting them I was told the racket was out of stock and was offered another random racket. I asked for the original order or a refund daily for the next few days (as they are contactable 7 day a week) and a refund came through 4 days later - so not too bad - however would never use again.

AVOID!!! This company also advertises in NZ as "Padel Racket New Zealand" despite being based in Australia - charging international delivery fees and little protection from NZ consumer law. When my racket arrived after 10 days (not 3 to 5 as stated on their website), it was a completely different racket than what I had ordered. Several emails to their Customer Care line received no response, no acknowledgement. I tried messaging through their websites instant chat and received a brief reply saying they would send a courier label to return but they sent nothing and ghosted all further attempts at contact. After almost 3 weeks, I filed a complaint with the Australian Competition and Consumer Commission and emailed this to the company. They finally responded saying they had been busy, but would send a courier label to return the racket. After further chasing I finally received the label, and 5 weeks after the purchase I received my refund. It took prolonged attempts on my part and filing a formal complaint with the Australian Consumer agency to rectify their error and get my money back. This company shows no interest in customer service once they have your money, so if things go wrong, expect radio silence – Absolutely terrible.

Customer service really awful. My order have been stagnant for 2 weeks, the status have always been "waiting fulfillment", I don't even know what that means, is it being packed, is it being shipped or what? I've messaged, e-mailed them multiple times but receive zero answer. The local number shown in the website go through local agent, who's clueless about my order. Just avoid this shop at all cost, find another shop with better accountability, and customer service

I put my order at 12 June 2025, I haven’t heard any from them until I write this review on 17 June, where it should have been delivered to me. I wrote two emails to them on the 14th and 15th, but no replies until now

Customer service at this place is beyond disgusting. I paid for a padel racquet, then a few days later I was sent a refund without any explanation. After contacting them many times through the website and by email I am yet to have any sort of response. Putrid way to treat potential customers.

Terrible delivery!
I paid for receiving in 24/48 hours and it spent more than week.

No issues at all. Ordered online, product seems totally genuine and delivery was fast.

Great range of options to choose from.
Good advice regarding best fitted racket for my style of playing.
Very quick delivery and excellent customer service.

Amazing experience.
From purchasing online to timely delivery ⭐️⭐️⭐️⭐️⭐️

Pretty good quality for such a good price. It came with a cover which I didnt expect that and I got it delivered so fast! I recommend it!

Such a nice knowledge about rackets and really good after sales service. I got my tracking number really quick and the padel racket arrived in just a few days. Many thanks!

They help me to decide which racket was better for me as I didn't have any idea about what racket was going to be better for my control/defense style of playing.

I end up buying the Starvie Titania Kepler 2.0 that also has a rough surface so I can have a bit more of spin.

Once I placed the order, the delivery took 3 days to get into my house.

Looks like this company is managed by padel players as their website is made for users that know what they are looking for. Actually, I found quite usefull the filters they have so you can search with no waste of time what you want. Since I didn't know much about rackets, I just send a message through the live chat and they replied me with some rackets that fit my needs.

I recommend them 100%.

Thanks,