pakaapparel.com レビュー 

Received my hoodie within a week of ordering. It is truly soooo soft and warm. The fit is true to size. Very happy with the company and their product!

Stay away from this business. 1.) if you give them a low star review, it never gets posted, 2.) it takes them 4 days to respond to a question and they never really answer the question, 3) they use 3rd party shippers which take twice as long to get to you instead of using common shippers like USPS, UPS or FedEx. 4.) It does not have a BBB rating in Missouri. 5.) You will also notice that there is no way to contact them on their website.

My jacket zipper broke after only two weeks. Tried fixing it and the cost was covered, but the solution wasn't durable. Since the jacket was in good shape and only had a minor flaw, I asked for a discount voucher (sustainability and minimal waste in mind) for a sweater (for myself) and a jacket (for my partner). They could give me 40% discount but only for one item. When considering the extra shipping the price would be too steep. And if I wanted a replacement item, I'd still have to cover the international shipping (which is quite high). I felt this was unreasonable that I'd gave to pay extra for their faulty product. We never came to an agreement but I want to warn all international customers, I think (sadly) it's better to shop somewhere else with better warranties.

This is the worst $165 you can spend on a hoodie. The quality control of the material is awful. Its beyond belief. The 1st purchase was in April of this year. 2 weeks into using it there was a whole in the back. Paka replaced the item. The 2nd one I hand washed with cold water last week and laid to dry on a towel as instructed. The whole damn thing shrunk. Paka gave me instructions on how to rewash it and minimize the shrinkage. Their steps unfortunately did not work. Please don't waste your money on this absolute piece of crap product. It's disgusting that these products are being sold online to unsuspecting buyers for a lot of money. Horrible quality control. I

I would never recommend Paka Apparel to anyone based on my experience.
I spent over $1,000 with this company, and I never received my order. When I contacted customer service, I was given the runaround for more than 10 days instead of receiving meaningful assistance. I repeatedly explained that the package had not been delivered to me, but I was continually told that the carrier marked it as delivered.
Despite the value of my order, Paka offered no reasonable resolution. They refused to issue a refund or send a replacement, leaving me responsible for a package I never received. As a customer who spent over $1,000 with their company, I expected them to stand behind their products and their customers. Instead, I was met with delays, canned responses, and a complete lack of accountability.
This has been one of the worst customer service experiences I’ve ever had. If you’re considering placing a large order with Paka Apparel, I strongly encourage you to think twice. If something goes wrong with your shipment, don’t expect the company to help make it right.

I love my Paka sweater and juat ordered a 2nd one. I have also gifted sweaters to family who fell in love and have gifted to others.

the sweater is VERY soft! if i had one criticism, it's that the sleeves are too long. This is common with unisex clothing, though.

Item fall apart after a few use. Customer service refuse to take responsibility.

Great sweater- just don’t wash it. Followed directions and it went form a XL to a Large at best. Customer service basically said too bad. Will donate it since I can’t get it on.

Don’t understand the hate in these reviews. I’ve ordered a number of items without a problem. Love the hoodies. I’ve reached out to their customer service with quick responses. I’ll order again.

I ordered something on March 7, 2026 and it is March 21, 2026 and a 8 day promise turned into missing a birthday gift. I contacted customer service and they provide moral support only. I need the product. I asked them to expedite it and they apologized for the delay and there is nothing we can do.

I've bought a lot of stuff from Paka, quality clothing, my go-to stuff for comfort. 1 item exchanged in 30 or so orders, and the exchange was hassle free. I don't understand all the negative reviews, I've got 0 complaints. Nothing but love.

My wife bought me a medium sized hoodie for Christmas. I wore it one time and then I washed it EXACTLY as recommended on the tag. It took days to dry and while this was happening I was concerned that it had shrunk significantly. My concern was confirmed when I tried to wear it. The hoodie had shrunk to more a toddler size from an adult medium. She emailed customer service and to summarize their response they told us how to wash it and then try to get it back to size. This seemed like way too much work that I should not have to do for a "quality" hoodie and we elected to forego this recommendation (as we had followed their wash instructions EXACTLY). She was back in touch with customer service and they offered to allow us to PURCHASE another one at a discount and they were going to throw in a pair of socks. This was not an acceptable resolution to the situation and we asked for a refund as the hoodie is not wearable by me (but it may fit a toddler). Customer Service responded "we're unfortunately unable to offer refunds for items that were damaged during washing. Our previous offer is still available if you would like to take advantage of it".

I give Paka Hoodies 1 Star (because I cannot choose zero).

As for me, I will avoid this brand due to the customer service and the products.

As for you, I hope this review helps you make the best decision for you regarding this brand.

I hate their customer service. Their clothing is great but good luck if you ever need to exchange or return. My grandmother bought me a sweater for Christmas from there and she was so excited that I didn’t have the heart to tell her the coloring wasn’t good for me and the size was too big. I tried reaching out and gave them the name, address and photos of the item and they said they couldn’t exchange without her email too because they couldn’t find the order number. I don’t know what email she used for the order but after like 4-5 back and forth emails I was done with it. It’s clearly their product,I didn’t want a refund, I just wanted a different color and size

I'D GIVE 0 STARS IF I COULD.

Bought a coat about a month and a half ago. Draw string on the hood broke in the first week. Contacted the company- started a return. Sent pictures, gave order numbers. They said they received my request..... then....nothing. Recontacted the company 2 weeks later. Same run around, "Submit your return online".
I did.
Again.
Nothing.
Reached out again 2 weeks later. Same thing. I have given up at this point.

TERRIBLE COMPANY!!!!!

Got a sweater, tried it on for two minutes, it didn’t fit, sent it back. They use USPS for the returns. Tracking shows USPS lost the package. So I’m out of luck. No refund. Would not buy from them again—a more reputable company (even Amazon!) would process the refund. They’re a little scammy. Not worth the risk.

I’ve purchased many items from this company through the years. My recent purchase of a T-shirt, socks, and Men's Breathe Jogger. The joggers after a month have holes developing on one knee. Fabric is very thin and it just looks like the holes are from this. I contacted the company and after getting the run around, they asked me to return them. They also tried to blame it on the way I washed them which was by hand. Then they tried to tell me it’s from moths. I will not return to buy here again. Also, the men’s t-shirt looses it shape immediately after putting it in, especially the next, and doesn’t return until you wash it again. Honestly, everything I purchased this time is extremely cheap.

Paka has a very short return window. Not very helpful if you're buying for the holidays in advance. I gave Paka as a gift and the recipients were unable to try in on until a few weeks after Christmas due to a death in their family. The items were too small, (they run small) Paka couldn't care less. I'll never shop with them again.

Horrible scam and no returns and no help. I ordered “The Hoodie” because it looked and sounded so good. When I tried it on the head cover was too loose and floppy where any wind will just flop it down. The upper chest is thinner and low so no cold protection. It feels cheap. I was not allowed to return it. Paka is a scam! Don’t order from them!

I ordered and received a Hoodie from Paka. Three months later I noticed that the left cuff was wearing away. This was an obvious manufacturer's defect and contacted customer service. At first they simply provided advice that I wash the item inside out on a delicate cycle and this will not be a problem. I informed them that I've already done that and requested an exchange. They responded that an exchange was not possible but offered a discount on a replacement item -- I did not consider this an acceptable solution for an expensive premium product. I stressed that this was a manufacturing problem, but they stood firm in the assertion that this was normal wear and tear (the item was 3 months old!). After a couple more mail exchanges I have not been able to reach a resolution demonstrating that Paka stands behind their product.

On one of their posts on their Instagram page, I asked what the percentage of alpaca wool is in the women’s t shirts and I commented I had read that it was 15 % I also asked did they ever use larger models, as all I have ever seen was small and extra small. They blocked me from their page. I had a friend of mine to message and ask them their percentage - they responded and told her it was 15%. This is very poor relations for potential customers. I would have made some purchases if they had not responded like this.