Paragon Clinic, Shrewsbury, UK レビュー 

142
•
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Very pleased with the care shown and service provided , from the first phone call to make the appointment through to the actual procedure. The only thing I felt could be done better is if I could have... もっと見る

5つ星のうち5の評価

Fantastic team. Made the whole experience really easy. I was very nervous but from start to finish they put me at ease. All in all a pain free, stress free procedure. I would certainly use again!

5つ星のうち5の評価

I have had two treatments done at the paragon clinic and would highly recommend them There Communication is second and none. Hygiene and cleanliness I would give 100% everybody was so helpful bef... もっと見る

5つ星のうち5の評価

A superb experience when I came - for the second time - for YAG laser surgery. The admin team are cheerful and efficient, and booked me in less than a week from referral. Tom Jenyon is professional,... もっと見る

企業情報

  1. 眼科クリニック
  2. ・
  3. 医療コンサルタント
  4. 眼科センター
  5. 眼科医
  6. 私立病院
  7. 診療所

当該企業による記述

Located in Shrewsbury, PARAGON CLINIC is a private ambulatory surgery centre with state of the art operating facilities, latest equipment and technology for Eye Surgery, Carpal Tunnel Surgery etc. Highly specialised consultants with the best surgical talent locally and across the region to provide personalised private care at affordable prices. EYE SURGERY, LASER AND CONSULTATIONS by highly specialised consultant ophthalmologists: -Cataract & Refractive Surgery -Premium lens implants -Laser Eye Surgery -Cosmetic Eye Surgery -Macular degeneration treatments -Anti-Wrinke injections and IPL facial rejuvenation -Advanced Dry & Watery eye treatments -Keratoconus -General Eye Consultations CARPAL TUNNEL SURGERY by a specialist consultant Hand Surgeon.


連絡先

4.9

優良

TrustScore 5段階評価の5

142件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(142)

過去12か月のレビュー数: 54件

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5つ星のうち5の評価

Replacement lens

I had a lens replaced to enable me to throw away my glasses. At my initial visit it was suggested that I try a contact lens for a few weeks to ensure my brain could cope with blended vision. That worked perfectly so the lens replacement was scheduled for a date which suited me. The operation went very well and I no longer need glasses. I was delighted by the service I received from the consultant, nurse, and all the support team and am recommending them to everyone who asks!

2024年6月15日
自発的なレビュー
5つ星のうち5の評価

Cataract Surgery

I had been on a waiting list for some time for Cataract Surgery. The eye was getting steadily worse. A friend Recommended Paragon. I rang them on a Monday and was immediately offered an appointment on Wednesday. The staff and Consultant were so helpful and reassuring and I new I was in safe hands. I was told the Cataract was bad and was offered surgery for a week on Saturday. I arrived at 12.15 and Left the clinic by 1pm. at all times I fell secure. The results are truly amazing and I would recommend them to anyone who needs treatment. Thank You!

2024年6月15日
自発的なレビュー
5つ星のうち1の評価

I was told I needed an Ultrasound to…

I was told I needed an Ultrasound to confirm Lipoma. The day after I got the results, I was called by Emilee Rangel, PA telling me this is not a mass and there is nothing to be done. I should seek sports medicine. Meanwhile, almost $500.00 later, I am no further in my recovery. This PA has no bedside manner, in person or on the phone. I don't appreciate not being shown any concern. I will always tell anyone to avoid Paragon. Thanks for nothing and wasting $500.

2024年5月23日
自発的なレビュー
Paragon Clinic, Shrewsbury, UK ロゴ

Paragon Clinic, Shrewsbury, UK からの回答

Good morning,
We think this review may be intended for another Paragon Clinic. We are based in Shrewsbury in the UK so do not recognise any of the names or situation described in this review.
I hope you will be able to resolve your situation.
Kind regards, Sarah, Practice Manager.

5つ星のうち5の評価

After really struggling with ocular…

After really struggling with ocular rosacea and using eye whiteners I was really struggling this January, I was in a terrible circle of decline. This is after going as far as America to see the best doctors in the world. On my doorstep was the best medical team I have ever come across. A massive thank you after going back to basics and some IPL's I am literally virtually back to normal. Very lucky to meet this team.

2024年4月17日
自発的なレビュー
5つ星のうち5の評価

Excellent clinic

I recently had 2 cataract operations at Paragon clinic (in January and March) and would thoroughly recommend it. Nothing is too much trouble for any of the staff- they are an extremely friendly, professional and approachable team. All my queries before were fully answered and the aftercare from Mr Jenyon and the team has been amazing .
I opted to go to Paragon privately, on the advice of my optometrist, as Mr Jenyon is an excellent surgeon and also the greater choice of intraocular lenses privately.

2024年3月9日
自発的なレビュー
5つ星のうち5の評価

Great service- great result !

I was directed to the Paragon clinic by my optometrist after he found a significant cataract in one eye. It was decided that I would have intraocular lens implants in both eyes about two weeks apart.
On arrival at the clinic I found the whole team very helpful, caring and welcoming, as well as being extremely professional.
Both procedures were carried out with the utmost care and consideration and the aftercare was thoroughly explained to me. A telephone number was also provided should I need to call at any time, which was very reassuring.
In conclusion I am extremely pleased with the result and can thoroughly recommend this clinic.

2024年3月9日
自発的なレビュー
5つ星のうち5の評価

Totally recommend this clinic

Totally recommend this clinic. Very highly skilled and professional team. Caring and considerate too. Nothing too much trouble. Am absolutely over the moon with the results of my treatment.

2024年4月6日
自発的なレビュー
5つ星のうち2の評価

Needs improvement with patient empathy and after care

The receptionist staff I dealt with via email were polite and courteous.

I found however the experience on the actual day of my assessment for dry eye/MGD mixed and not as good as I'd hoped for based on these other reviews I'd seen. I felt the nurse and consultant I dealt with tried to have good intentions showing concern, but it came across as a bit demeaning and it made me feel uncomfortable. Whilst it is important to show concern where it is warranted, I feel there are better ways to go about it. They were very quick to blame certain aspects and whilst that was an aggravating factor, it was certainly not the full picture as I felt it was coming across to me at the time.

The communication and aftercare following my initial consultation letter also felt like it was lacking and I ended up seeking long-term support elsewhere. Personally, whilst they advertise themselves as a clinic for dry eye/MGD, I feel other clinics are better equipped, have better aftercare and demonstrate a better understanding to support patients with this complex issue.

2023年9月28日
自発的なレビュー
Paragon Clinic, Shrewsbury, UK ロゴ

Paragon Clinic, Shrewsbury, UK からの回答

Dear Laurence, thank you for your feedback. I'm so sorry to hear that you didn’t have the experience you expected during your time at Paragon. We take negative feedback extremely seriously and where shortfalls are identified we do our best to improve our customer care processes. We have taken the time to carefully review your feedback and have listened to your concerns.

I can see that you visited us in September 2023 to see our consultant and proceed with IPL treatment. Before you left you paid for a full course of IPL treatment and booked your next appointment. I was disappointed to read that you felt communication was lacking, as following your initial appointment I can see that we were regularly in touch by email when there were any questions or concerns, and you then let us know that because you lived over 100 miles away it was more practical for you to have treatment nearer to home. We then arranged a refund of the money that you had paid in advance for treatment and remained in contact with yourself and your new consultant until the end of November to ensure a smooth handover of care.

Following your review, we acknowledge the shortcomings in our communication and sincerely apologise for how this made you feel. Moving forward, we are committed to enhancing the way our team conveys information to ensure that it is clear, respectful, and inclusive for all of our patients. Your feedback is valuable to us, and we are taking proactive steps to prevent any future misunderstandings.

I hope that your ongoing treatment has continued well and should you ever need anything from Paragon clinic in future we would be more than happy to help and try to put this right. If you did want to discuss this in more detail, please let the clinic know and we can arrange this at a time that is convenient for you.

5つ星のうち5の評価

Amazing Treatment

Great experience from my first consultation to my procedure. All the staff from the receptionist to the nurses and doctor where so polite and made me feel very relaxed, comfortable and they where all so caring. The end results of my upper eyelid surgery where fantastic. If or when I need my lower eyelids doing I will definitely be going back to Paragon Clinic in Shrewsbury. Thank you.

2023年12月27日
自発的なレビュー
5つ星のうち5の評価

A Very Positive Experience

Having decided to have a cataract operation on my left eye I set about researching how to go about it. Mr Jenyon was recommended to me by a friend and I was impressed with his qualifications and the fact that he taught others how to perform the operation. I contacted Paragon Clinic and had an initial consultation within a week. Mr Jenyon clearly explained what the procedure would involve and answered all my questions. He pointed out that the lens he would implant was superior to the one offered on the NHS which was an added bonus. The operation was booked the following week and was a complete success. I was so bowled over by the difference it made I immediately booked in to have the right eye done two weeks later. I am extremely pleased with the results.
The staff at Paragon deserve mention for their friendly welcoming nature. They were very efficient and explained every step carefully as well as being very reassuring. They also kept me well informed with dates and times of appointments by email.
All in all a very positive experience.

2024年1月13日
自発的なレビュー
5つ星のうち5の評価

Excellent treatment from start to finish.

Excellent treatment from start to finish . I was finding it difficult to drive due to deteriorating eyesight . I was informed that the NHS waiting time for cataracts was 4 to 5 years . Saw mr Jenyon who said he could help me . I’ve now had both eyes done and my eyesight is brilliant and don’t need to wear glasses for driving and only over the counter ones (2) for very small print. Highly recommend Paragon Clinic .

2023年12月16日
自発的なレビュー
5つ星のうち5の評価

Superb clinic

After being totally dependent on prescription glasses since childhood, I decided to look into Lens Replacement. From the initial consultation back in September to being give the all clear now, I cannot recommend the clinic and all the staff enough. They are all super friendly and professional, explain everything thoroughly and make you feel at ease. I will actually miss chatting to them (and the coffee and biscuits of course! 😊). The results for me have been life changing and I am amazed that I do not need glasses for anything now, not even reading. Thanks for everything 🙏🏼 I will be recommending you to everyone 👍🏼

2024年1月15日
自発的なレビュー
5つ星のうち5の評価

Excellent

The staff were very supportive and friendly. Everything explained in detail before the procedure which went very well. All in all highly recommend

2023年10月25日
自発的なレビュー
5つ星のうち5の評価

Following refractive lense replacement …

Following refractive lense replacement at the Paragon Clinic, I now have crystal clear 20/20 vision for both distance and reading and eliminated my dependence on glasses and contact lenses. This exceeded my expectations and I am delighted with the result. The implanted lenses incorporate the very latest lense technology and avoid the side effects associated with multi-focal type lenses offered by other clinics.

Mr Jenyon and his team of medical and admin staff at Paragon are highly professional, welcoming and friendly and as a glaucoma suspect my eye health will be monitored regularly going forward by another leading consultant at the clinic. The range of expertise offered at Paragon is second to none and I cannot recommend the clinic highly enough.

2023年10月7日
自発的なレビュー
5つ星のうち5の評価

I have recently had two cataracts…

I have recently had two cataracts removed along with two new lens insertions at Paragon clinic.
Initially I was apprehensive and anxious about having the procedure.
What I thought would of been a traumatic experience was actually made so easy and relaxing here !!
The Consultant and staff are all extremely professional, experienced, knowledgeable, reassuring and friendly.
As an RGN with over forty years experience myself, I could not speak more highly of my experience here.
Lynne Bebb

2023年11月4日
自発的なレビュー
5つ星のうち5の評価

after an initial friendly telephone call

after an initial friendly telephone enquiry, resulting in a call back and consultation with Jenny, a quick appointment was made, from the moment I walked in I was greeted with a friendly welcome, I went to have my eyes checked after I was diagnosed with AMD, the whole process was explained as I went through the system by the very knowledgeable and professional Jenny, nothing scary or painful happened, Jenny is so kind and patient, I would not hesitate to recommend the Paragon Clinic and would attend again if needed, thank you to the team

2023年8月21日
自発的なレビュー
5つ星のうち5の評価

The staff are extremely friendly and…

The staff are extremely friendly and helpful and make you feel relaxed as much as possible before your procedure and tests
I had a complex lens requirement and had been to numerous clinics over the last few years who were unable to help.
Paragon were able to do so and the results are fantastic with great follow up work including a small clearup using the YAG laser which no extra charge was involved
Thoroughly recommend them

2023年11月6日
自発的なレビュー
5つ星のうち5の評価

Kind, helpful and knowledgeable consultant and staff.

After having had some rather confusing advice from another specialist it was a relief and a pleasure to meet a specialist who was prepared to take the time to go through all of my concerns and discuss each issue clearly and in depth. Mr Jenyon could not have been more helpful. The rest of the staff were also very kind and helpful, which made the whole experience very relaxed. I have no hesitation in recommending this clinic.

2023年9月4日
自発的なレビュー
5つ星のうち5の評価

Taking Matters into my own hands and not relying on the NHS

I had been under NHS care for Glaucoma for over 20 years and received no better treatment than six-monthly pressure checks and dispensing of eye drops. During this time my visual fields deteriorated and the intra-ocular pressures got less controlled. Fearing progressive blindness I decided to attend the Paragon Clinic where I was seen by Mrs Ranjit, the specialist in Glaucoma. She expressed immediate concern and talked about intervention (there and then) with laser treatment to try and open the eye's drainage channels. While this did assist in pressure reduction for a period, it was clear that a more radical intervention was required. I had cataracts which had swollen and increased the internal eye pressures so Mrs Ranjit recommended a combined procedure to replace the lenses and create flaps to allow the eyes to expel excess fluid. The operations were undertaken separately, with a two-month gap, and performed under general anesthetic. The intra-ocular pressures have reduced significantly and the new lenses are a revelation, especially having had to wear glasses for the last 57 years. Throughout the process the staff at the Paragon have been superb and Mrs Ranjit in particular, has been most attentive and professional throughout, demonstrating the highest level of skill and expertise.

2023年8月15日
自発的なレビュー

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