Parcel & Stone レビュー 

92
TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

i'd give them 10 stars if that were an option. I have to say I was very nervous making such a big purchas without being able to actually see the ring prior but the staff at P&S went above and beyond... もっと見る

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5つ星のうち5の評価

The ring buying experience is quite stressful/nerve-racking, but Jonathon was awesome to work with and made it all easy. After looking around a great deal, Jonathon was able to help me pick out the p... もっと見る

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5つ星のうち5の評価

Jonathan was the most helpful sales person I’ve ever experienced! He helped me through the entire process! Took my budget and found me the best diamond I could get and wow was it beautiful everybody t... もっと見る

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5つ星のうち5の評価

The title says it all. I bought an engagement ring from Parcel & Stone several months ago (before many of the reviews here). I was a little bit cautious about ordering something so expensive from over... もっと見る

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企業情報

  1. ショッピング・ファッション

さまざまな外部ソースから提供された情報

Every diamond tells a story and Parcel & Stone is here to help you seamlessly find the diamond that tells YOUR story. Avoid the pressures of shopping in-store and take control of your purchasing decisions from anywhere in the world while having access to diamond experts who will make your experience as stress-free and enjoyable as possible. We’ve focused our resources and decades of diamond expertise into creating an elevated digital shopping experience for discerning shoppers. We promise a first-class diamond education led by GIA certified professionals enhanced by our unmatched inventory of loose diamonds. We’ve turned our personal partnerships with the world’s most reputable diamond cutters and jewelry designers into a resource for our customers to search and compare diamonds. Our appreciation for simplicity drives our search features which are built to provide customers a clear pathway to making the best diamond buying decision possible. Our Parcel & Stone Promise is what separates us from others offering you sparkling satisfaction in every category. From the second you start your purchasing journey with Parcel & Stone not only will you become family, we’ll treat you like our own. Our promise includes competitive pricing, industry leading warranties and guarantees, unprecedented diamond education, exceptional customer service, diamond match pricing, lifetime upgrade, unrivaled 60-day return policy, zero-risk shopping, express parcel delivery and financing options.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

92件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

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4.7

すべてのレビュー

(92)

過去12か月のレビュー数: 0

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5つ星のうち5の評価

5 Star Service and Purchase for Quality

When it comes to proposals, the selection and purchase of THE ring is stressful by nature. There are so many areas to consider; the 4 C’s, other diamond characteristics, along with your future fiancé’s preferences. I needed help processing my order and Jonathan was super helpful and worked with me every step of the way. I truly appreciated his oversight throughout the process. He made a stressful purchase that much easier to handle. The ring is exceptional and the compliments continue to pour in. A big thank you for outstanding quality, cost and service! I will be back! :)

2018年7月12日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

We agree engagement ring shopping can be stressful so that's why Parcel & Stone commits to making it as easy as possible! It sounds like you were less stressed during this process and we couldn't be happier! Congratulations on your recent engagement, all of us are toasting to you!

5つ星のうち5の評価

Not only was the price on the stone I…

Not only was the price on the stone I purchased substantially lower than anyplace else, but the level of customer service was exceptional. Jonathan at P&S worked with me to meet my deadline, and even upgraded my shipping to ensure there was nothing left to chance. Responses within minutes to any and all concerns, it really doesn't get any better from an online retailer, especially for a purchase that is this important.

2018年7月11日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Hi Rob, we try and strive for excellence in every field when it comes to market-leading pricing, shipping and customer service. We're thrilled to hear we were able to deliver on all fronts and that you had an enjoyable experience with us!

5つ星のうち5の評価

Phenomenal Experience

So after an incredibly long search for the perfect ring, I finally found it at Parcel and Stone! I looked at many "big name" jewelers but was just not happy with any of their designs or with their prices. After finding Parcel & Stone, I contacted them and was put in touch with Jonathan who was incredibly helpful. I had chosen a center diamond and he helped guide me to the perfect halo setting that they custom made for my diamond! I was able to put together a custom ring with a larger diamond that looked much nicer than anything I could have gotten at some of the bigger name stores. Plus, it was custom made! I am so thrilled with how the ring turned out and am incredibly thankful that I found Parcel & Stone. I highly recommend them to anyone looking to create an incredible engagement ring for their special someone!!

2018年7月11日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

We're glad we found you too Jordan and are so happy to hear you love your custom ring from the diamond to the setting! Thanks for the recommendation to others, we promise to give them the same experience you had with us!

5つ星のうち5の評価

An Amazing Shopping Experience

After running myself through an extensive and exhausting diamond search/education process over the course of a year I found several diamonds on Parcel & Stone that I liked. I started a chat with one of their representatives (Carrie) who was absolutely amazing. She helped me weigh all of the different options and talked about the benefits of each one, offering her opinion and help instead of pushing a sale. When it came to the setting, I wanted something not available on their site. Carrie took my feedback to a designer and had exactly what I wanted made. After that, the order was finalized! I could not be happier with the final product -- It's exactly what I wanted to buy, and more importantly, exactly what my fiance wanted as well. The product is amazing, and the service I received was absolutely outstanding.

2018年7月11日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Shopping for the right diamond can be stressful and we are so glad we were able to alleviate the pressure (as much as we could) for you! Carrie is one of the best in the industry and here to help educate from the beginning to the end of the ring-buying process. Thanks for the kind feedback, we love to hear you were so satisfied!

5つ星のうち1の評価

kept changing pricing and terms

not a good experience, pushing hard to close the deal but forgot to address important aspects, initially recognized mistake and promised to make whole and I kept working with him but continuously changed the terms of the deal to the degree that I could not in good conscience do business with

2018年7月10日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Hi Customer - first and foremost, we are so sorry to hear you had an unsatisfactory experience with us. Customer satisfaction is always of the utmost importance to us and we couldn't be more apologetic. All of our terms are transparent and shown in our website under https://parcelandstone.com/warranties-guarentees/ and under https://parcelandstone.com/faq/

We take pride in offering industry leading 60-day returns, 110% lifetime upgrade, and free lifetime services - all which we bundle into what we call our Parcel & Stone Promise.

Since you posted anonymously do you mind sharing more information so we can reach out to you directly to try and do everything in our power to find a solution. Thank you, your feedback is extremely valuable to us.

5つ星のうち5の評価

Wow wow wow

Wow, what can I say. I am the type of person that cares so much about customer service and its something that is what I look for in making any purchase. I couldn't have found a better person to assist me, Jonathan was above amazing, I can speak for hours on how he guided me through every step and I never felt pressured and Jonathan was as sincere as they come. I ended up getting a loose diamond, and couldn't be more happy with it. Once I got the diamond I took it to a well known jeweler for his opinion on the diamond, he told me it was a great deal, he told me he couldn't sell me anything better than that. I would go back to Parcel and stone and recommend it to everyone I know. but make sure you talk to Jonathan, although I imagine everyone is great. Parcel and Stone, you guys made it all easier for me. Thank you.

2018年7月9日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Customer service is one of our top pillars here at Parcel & Stone and we couldn't be happier we achieved that for you! Thank you for recommending us to others and if you ever need anything else, please let us know. We are here for you and always will be!

5つ星のうち5の評価

I am very happy about the price and…

I am very happy about the price and quality of the purchase. Design of setting was exactly what my now-wife was looking for.

Excellent and responsive customer service, especially when following up with my requests regarding my purchase.

I have already recommended Parcel & Stone to my friends!

2018年6月28日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Congratulations to you! We can't thank you enough for the kind words and the referral to your friends!

5つ星のうち5の評価

Engagement Ring

I came upon Parcel and Stone while letting my girlfriend pick out her engagement ring. She found exactly what she wanted and so we placed the order. I did a little bit of research before placing the order and I will admit that I was a little on edge about spending some a mass amount of money. However, their customer service is amazing. I can honestly say that I haven't had such good customer service in a long time. I'm glad that I ordered through this company and wish they would last for years to come.

2018年6月26日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Earl, we couldn't be happier that you and your girlfriend found the perfect ring with us and your customer service experience helped alleviate some of your concerns! Parcel & Stone will go above and beyond to ensure you feel comfortable throughout the entire purchasing process. Cheers to the two of you!

5つ星のうち5の評価

Parcel and Stone is a great company!

Parcel and Stone is a great company, and I will most definitely use their services again in the future when I purchase wedding bands.

I began my search for an engagement ring by searching for a diamond. That’s when I first found Parcel and Stone. They had a great selection and competitive pricing for the quality of stone.

I then happened to find a setting I liked on their website, but I ran into a problem. I needed the ring by a quickly approaching date in order to carry out the proposal as planned. The setting I had decided on was a designer setting and there was no guarantee that I could receive the completed ring on time because of time constraints placed by the independent designer. I called Parcel and Stone and started working with Johnathan, a sales manager there, on a solution. We ended up working out a plan to design a custom ring.

I was placing a lot of trust in a company that I had never worked with before, and so, was understandably nervous about the entire process. However, Parcel and Stone made sure to keep in contact with me constantly and let me know what was happening every step of the way. It put me at ease and assured me that Parcel and Stone knew what they were doing.

The ring turned out better than I could have ever imagined and arrived well before the date I needed it by! I still can’t believe how incredible it all turned out and how helpful Parcel and Stone was throughout the entire process! My fiancée approves too!

2018年6月25日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

First and foremost, congratulations on your recent engagement! So happy for the two of you. We strive to provide updates along the way so you know all the details of your purchase from start to finish. We're happy to offer custom ring design capabilities and glad you were able to take advantage of that. Cheers!

5つ星のうち5の評価

Great Customer Experience!

I would 100% recommend parcel and stone to anyone looking for an engagement ring. Jonathan saw to it that everything was taken care of and delivered on time. I was in a bit of a time crunch. My plan was to propose on vacation a Jonathan made sure that was possible! Thanks again!!

2018年6月22日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Congratulations on your recent engagement! We are so happy you were able to propose on vacation. Jonathan always does his best to make it happen for his customers!

5つ星のうち5の評価

Trustworthy Prompt Customer Service - Beautiful Diamond

Prompt customer service. No bait and switch tactics. Every time I called, the phone was immediately answered by a person. I ordered on a Friday and my diamond arrived the next Friday. The customer service understood how important it was to me and made it a priority. That was fast considering it came from the other side of the world. Their inventory was large and they have access to many diamonds. I looked after I purchased and no other online retailer has anything close to the price (at least $300 more) for the same "C's". My fiancee loved it and I paired it with an antique setting. Could not have been happier.

2018年6月21日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

We are SO happy to hear your fiancée loved the ring and we couldn't be happier about your recent engagement! We strive to provide the best customer service in the industry and are thankful we could deliver that to you.

5つ星のうち5の評価

At first

At first, I didn't know anything about ordering a diamond online. I thought you would go to stores and have to compare prices and see the best deal you could get at a store. I started checking out websites and came upon Parcel and Stone. Parcel and Stone wasn't as well known as other websites online but had great reviews. The website has a large selection of diamonds, wedding bands and engagement rings. The prices were very competitive compared to stores or other websites. I was very satisfied with the communication, delivery and product that was delivered. I was suggest Parcel and Stone to all those looking for future rings, diamonds and wedding bands.

2018年6月20日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

We appreciate your kind words and glad your overall shopping experience with us was a pleasant one! We're always here if you ever need anything else.

5つ星のうち5の評価

My engagement ring journey

My journey to find the perfect ring has been a stressful one until I found Parcel & Stone. I took my lady to every retail stone in a San Diego county and a few more in Los Angeles to get a feel for what she liked. After narrowing it down to the style she wanted I wanted to make sure I got a good deal but didnt want to sacrifice quality.

I stumbled upon Rare Karat trying to find the perfect stone. The best cuts, color and clarity seemed to be from a new retailer called Parcel & Stone. I looked up reviews from every site I could find and still I was extremely skeptical about buying jewelry online sight unseen. Honestly, I so scared of getting ripped off. I messaged them and Jonathan offered to speak on the phone. After a slew of questions, which were answered with top notch knowledge and professionalism, I had the peace of mind I needed to go thru with my purchase. I placed my order June 6th, 2018 with an expected delivery date of July 3rd. 12 days later I got word that it was being shipped out. Opening my package, which was very discreet, I was so nervous. As I opened the box the ring sparkled like nothing I had seen in stores. I cant wait to pop the question with the confidence of an AMAZING ring!! I'm so thankful to have found these guys and I dont plan on ordering from anyone else in the future.

2018年6月20日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

This truly means the world to us and we are so excited you have a ring that both you and your future fiancé will love! We are all toasting to you on such an exciting time in your life.

5つ星のうち5の評価

Worth buying from

I was at first skeptical of using Parcel and Stone, but their customer service was very friendly and helpful as was the ease of purchase. It took a little while to receive the diamond, but once it shipped, I got it within a day and I am extremely happy with my purchase. I got exactly what I ordered and I would buy through Parcel and Stone again.

2018年6月19日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Ryan, we are so glad you are happy with your purchase and that your diamond was exactly what you wanted. If you ever need anything else, we are only a phone call, chat, email or text away!

5つ星のうち5の評価

Love everything about Parcel and Stone

Love everything about Parcel and Stone. I found an amazing deal on a loose diamond and decided to pull the trigger. They had staff I could chat with online that were able to answer any questions I had. They kept me constantly updated on the shipping of my diamond. Once it arrived I was shocked at how beautiful the diamond was! I would recommend them to anyone!

2018年6月19日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Hi Brad, we are SO happy you are loving your diamond. We wish we could have seen the look on your face when you opened the package. We strive to provide you with updated communication every step of the way and glad you felt like you were in-the-know with your purchase details.

5つ星のうち5の評価

Excellent Experience

I ordered from Parcel & Stone after finding one of their diamonds on Rare Carat. I found the pricing was the best I had seen anywhere online (BlueNile, Brilliant Earth, and several others. The ordering process was very smooth and they really take the worry out of an online purchase with included Fedex Overnight shipping, discrete and secure packaging, and a beautifully simple jewelry box that showcases the ring.

I would encourage anyone considering purchasing a diamond/ring to buy with Parcel & Stone.

2018年6月18日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

We are so happy your experience with us was a smooth one and we hope you enjoy your beautiful purchase!

5つ星のうち5の評価

The last stop in your search.

Being one of the most important purchases of my life, I was naturally apprehensive in dealing strictly with an online company. In the early stages of researching the information seemed overwhelming and any human interaction via online chat was super cold and robotic. My concerns were only amplified and I became discouraged, that is until I began dealing with Parcel & Stone.

I found a stone I really loved and upon requesting further information I was personally reached out to by one of their sales managers, Jonathan. He was not only supportive, but incredibly helpful in alleviating concerns and executing the transaction. He made sure every step of the way made me comfortable, did not apply any pressure and provided the human experience I required.

I would urge anyone in this position to reach out to them for assistance. The experience on this end allowed me to focus on actually enjoying the process and I will always be grateful for that.

2018年6月14日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Chris, we can't thank you enough for sharing your purchasing journey with Parcel & Stone! We are so thrilled you had a stress-free, positive and supportive experience with us and Jonathan. We set our standards extremely high to meet the kind of customer service you expect. We are all toasting to you!

5つ星のうち5の評価

I loved working with Parcel and Stone

I loved working with Parcel and Stone. It was very easy. Very reliable. Provided an amazing price. Couldn't be happier with my purchase.

2018年6月12日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Hi Timothy, we are so happy you love your purchase! We try our best to make the entire process as easy and stress-free as possible. We appreciate your feedback and please let us know if there is anything else we can do for you.

5つ星のうち5の評価

Nerveous to astonished

I will be honest, at first I was quite hesitant using parcel and stone for such a large purchase. They were a newer online company with limited reviews but after speaking to one of the sales representatives they made me feel at ease. The entire process from start to finish went without any flaws and when the ring was delivered I was astonished. After receiving the ring I brought it to a local jeweler to confirm my purchase and it was appraised for more than parcel and stone even appraised it for. The ring was given yesterday to my now fiancé, she loved it and she has received nothing but compliments. Thank you for your help and may this review put others at ease!!

2018年6月4日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

Thanks for sharing your amazing story and all of us over at Parcel & Stone are celebrating you! So happy we were able to share your sweet proposal story on our social media channels. Congratulations!

5つ星のうち5の評価

Amazinng

TOOK 3 weeks to come in. It is stunning. So satisfied!!

2018年5月30日
自発的なレビュー
Parcel & Stone ロゴ

Parcel & Stone からの回答

We are so happy you are satisfied with your purchase!

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