PÄRLA Oral Care レビュー 

Parla make fantastic toothpaste tablets. I switched to them because I can't stand that toothpaste tubes are used once and will hang around on earth for a thousand years. I am addicted to the Pro range which taste fresh and clean very efficiently. It took a couple of days to get used to the concept and then going back to toothpaste seems slimy!

Have been getting Parla for months now and love it! A great alternative to toothpaste. Love the fact it is also doing good for the world.

Great taste with long lasting freshness. Good for the planet too!!

The experience with their new tabs is much better than any other toothpaste in my opinion. The foamy experience is amazing! My teeth feel cleaner, smoother and brighter and the cherry on top is the fact that it is clean ingredients and plastic free! Won’t use anything else!

I have used Parla toothpaste tablets since the” being kind to the planet” and removing plastic toothpaste tubes from the planet and have never had any problems with my supply.
Let’s all get rid of plastic in all our lives

I purchased a single packet of original. I thought the flavour was disgusting. A complete waste but fair enough. Then I get notification that another is on its way! I contact them to say stop the delivery and cancel the subscription. They failed to do this so I now have 2 packets of disgusting tablets. I suspect they try to be clever by disguising the subscription option. Very unethical especially as they seem to be refusing to accept a return of an unopened package.

Great product, far too expensive.

I have been using Parla tabs for a about three years now and I will never go back to toothpaste, I use their bamboo toothbrush too and just as effective as an electric one in my opinion... my dentist and hygienist have no complaints either.

I recently had a little problem with being sent a jar full of tabs in stead of the refill pack for my subscription, I tried altering it on my account but couldn't find how to do it, so I reached out by email. I have always had speedy replies and this was no different they got back to me the following day having changed my order to refill packs.

Don't loose faith in this wonderfully inventive and healthy global option to a daily routine, they're worth it.

Great product, totally shambolic service.
Charged for my subscription at the beginning of April, received my tabs beginning of June. Endless chasing and complaints. What a shame. Will definitely give up this subscription.

Parla what can I say? I was buzzing to try the new Parla pro tablets, however there was a long delay. Not to worry though, the Parla team where proactive in letting me know about the delay and told me exactly when the tablets would come. When they did come, the product was amazing and they refunded me 20% off the order.

Thanks,

Parla!

I had a long delay for my subscription but the new formula is worth it and the customer service team were super helpful. Thanks to Hayley!

Love this product so decided to describe and have experienced the same issue as other reviewers. Subscribed for a refill 248 pro white. And revived a jar of 62 ordinary tabs. I have had no communications from parla despite emails and Instagram messages. They have essentially taken money for something I did not order….a much cheaper product too. I have immediately unsubscribed whilst I try to get my money back.

I have just cancelled my subscription. I was charged for four months hydroxyapatite, but received a small jar with about a fortnight’s supply of the cheaper product. I queried this, got no sense from emailing customer support, a repayment of a quarter of what I was charged was made. There are other providers who are about half the price and, fingers crossed, do not defraud customers.

Update 21/5/24: Parla finally emailed me an apology for delay responding and with a copy of a general communication sent on 30 April, indicating supply problems, delayed orders, and they would send FOC jar of 62 tablets to tide over customers with pending orders. I never received this- probably as I am not on their marketing mailing list (opted out). It seems they didn’t ensure customers with pending orders were included on this list. They could easily have included an explanatory note with the jars they sent to ensure customers understood what was going on. They indicated my order should be sent in the next week.
This is not the first time I’ve had issues with them fulfilling an order. But they did respond promptly last time. So they don’t have a very good track record with me.

My opinion- good product, poor execution in fulfilling orders, poor customer service response times.

Original post: As per review 9 April, exactly same has happened to me. They charged me the £32 renewal for 248 tablets and sent a jar of 62. I also am getting no replies. Today is day 9. I’ve contacted them twice by email. I’ll be contacting my credit card company for a resolution as they seem intentionally to be short supplying customers. I’ve now cancelled my subscription. My dentist had recommended, so I’ll be informing them to steer people away from ordering via them online. Perhaps they are in their death throes and we’ll soon hear they have gone out of business.

Parla withdrew £64 from my account for my subscription and sent me £13.90 worth of a different product. I have now emailed 4 times over the course of eight days asking for a refund and had no response. I have cancelled my subscription via the website but there is no number listed and so I feel mugged. Hoping for some sort of response on here.

I was on the Parla Pro subscription (240 tabs every 3 months) and was happy with the product. In my last subscription they sent me the wrong product (62 tabs of the normal one). I've tried to contact Parla through Instagram and the email address given and have not had an acknowledgement let alone a reply. I've now cancelled my subscription.

Absolutely awful. I ordered items on the 26th March and paid nearly £4 for delivery and nothing. No communication, no updates on delivery and no goods! I don't care how good their toothpaste is AVOID THESE GUYS AT ALL COSTS

It would appear that the toothpaste tab recipe has recently changed and I find the new version leaves a really unpleasant aftertaste. I tried to contact customer services (via email) to cancel my subscription but didn't even get an automated response to confirm receipt of my emails. I've eventually managed to log in to my account to cancel the subscription that way. Disappointed with level of service and more so with the change in recipe (I'd been a happy customer for a good few years but then I'd never had to contact anyone within the company).

I have been a customer for the last couple of years but suddenly everything has gone wrong. I have sent several emails asking where my order is. I threatened to cancel my subscription if I didn’t hear from them. They actually cancelled my subscription rather than contacting me. Disgusting customer service.