Partridge BMW レビュー 

I'd have given no stars if possible, bought a BMW x3m only for it to start looking like Christmas came early on the dashboard within 19 days of driving the vehicle, tried to get in touch with the dealership only for Lee Middlemiss to tell me to get in touch with BWM roadside assistance who said they will send a technician out and the technician said there was an alternator located which was completely black and needed a new one and that it should not have been sold like that, i then had issues with this for the next couple of days until the car completely broke down in the middle of me driving it, stuck in the middle of the road i had to call BMW Roadside assistance again and they arranged for recovery on the vehicle, 5 hrs of waiting once checks were completed they identified a Aftermarket tuning box... TUNING BOX ON A HIGH PERFORMANCE CAR??? i was too stunned to speak to be honest. feeling like i was sold a complete lie as nothing of such was mentioned at the time of purchase, i contacted BMW Partridge only to then be accused of fitting the aftermarket tuning box myself, mind you i hadn't even owned the car for longer than 30 days at this point :/ i told them to take the vehicle back as i no longer trusted them and did not appreciate that i was being accused of fitting the tuning box to only be ignored time and time again. the stress i was put through at a time i shouldve been enjoying my new purchase has completely put me off buying from these places ever again. once i purchased the vehicle they no longer wanted to know about anything. anyways come to find out the tuning box and car issues could not be fixed as it didnt fall under warranty.... what a coincidence ay, had the vehicle independently inspected and the technician's finding stated that there was fault present at the time of sale. despite this they still rejected a vehicle refund, working a full time job i was left to deal with this stress making constant phones calls to BMW UK, Partridge and third party companies, BMW Partridge mentioned that they cannot take the vehicle back due to data showing wires were disconnected and bolts were left loose during the time the vehicle was in my ownership, bare in mind within the 30 days i had over 6 technicians BMW Approved come out to do full car checks and what this consists of i do not know, i then asked BMW Partridge to give me the dates of the data findings so i can prove that each of those dates the vehicle had a technician looking into those compartments and they did not provide any evidence, in fact i was being asked to provide them with all the evidence i had which i only provided them with the reports the independent inspection and that was it. they still rejected and my finance team had to go through this legally and were then able to provide me with a refund. all that for a dealership i placed my trust in to then be completely ignored, accused, they didn't even provide me with proof of the checks they completed on the vehicle for it to be a 'pre approved used car check', they had also prior to this mentioned that none of their checks would have picked up if the vehicle had a tuning box fitted at that time, and then after all this had occurred they claimed their findings as explained above proves it was fitted during my ownership, anyways the rest of the vehicles issues had been completely overlooked as their focus shifted to this tuning box. WOULD NOT RECOMMEND THIS DEALERSHIP AT ALL, AWFUL SERVICE, ONLY BUY IF YOU WANT TO BE ACCUSED OF FITTING THINGS WITHIN 30 DAYS OF OWNERSHIP. I'd really trust the negative reviews on here i didn't and now this was what i was left to deal with. unnecessary and i would always recommend having a independent inspection done on the vehicle within the first week of purchasing so you can't be accused of doing anything you didn't, honestly wanted to laugh when i found out that an X3M an already high performance car has had a tuning box fitted to it, cant imagine how shit the cars performance would've been if they had to cover it up using an aftermarket box, what a joke of a dealership, operating on lies and dishonesty to stress customers out for putting their trust in them. not to mention the use of CHATGPT being used to respond back to my emails which he failed to take out the top sentence 'strengthen your paragraph by changing it to this' by MR SHAUN FAY who is supposed to be the head of retail service. Me over here fighting hard to prove that this was not done by me to only be responded to by chatgpt, honestly couldn't make this shit up, appalling, SAVE YOUR MONEY AND GO ELSEWHERE

A genuinely excellent experience.

Kevin was incredibly helpful, patient, calm and knowledgeable throughout. He made the whole experience enjoyable and took the time to explain everything properly without ever making me feel rushed.

Partridge BMW is very lucky to have had Kevin as part of the team for so many years - long may that continue!

My experience with Partridge was very different from some of their competitors, which is what brought me to them in the first place, and it was absolutely worth the drive.

This is my first BMW, and after this experience, I already know where I’ll be going when it’s time for my next one.

Delayed delivery (3m) then poor contact (email to junk, no follow up) delivery then scheduled and not completed. No contact to explain, required persistent chasing to find that “driver was sick”. Committed to deliver the competing day by 10 at latest but car arrived at 1130 - no comms, contact or apologies. Very poor and disappointing. Car arrived in dusty / poor level of preparation.

I visited Partridge looking for a used car for my wife on the August Bank Holiday Monday.
We were warmly greeted by a sales agent by the name of Mitchell Woolard and I can not say enough good things about him or the service he provided.
Mitchell was friendly, humorous and from the very start of our interaction only had our best interests at heart. No hard sell, just listened to our needs and budget and after looking at several models presented a 2 series that ticked all the boxes mentioned above.
Once agreement was made Mitchell took us through all finance options and left no stone unturned ensuring we were fully informed of all aspects of the process. Mitchell then took us through all the steps to get the deal over the line right there and then and my Wife walked out of the showroom a very happy lady, not just because of the new car, but for the impeccable service provided by Mitchell.
My final message is this, if you go down to Partridge BMW in Chandlers Ford, do yourself a favour and ask for Mitchell personally, trust me, you will not be disappointed!

A very happy and satisfied customer.

It has never been easier to receive a new car

On initial contact I reserved the car and booked a test drive for three days hence. A little later Zoe called me and said they don't like to retain cars for more than 24hours. I thought, "why does this have to be so difficult?" At which point Zoe asked me if it would be OK if she brought the car to my house that afternoon? Now this was new.

She brought the car to me, we went for a test drive, she answered all of my questions, and if she couldn't she knew someone who could.

I won't bore you with the details, but suffice it to say, the whole purchase was seamless, the only problems being of my making. Zoe could not do enough to help.

Excellent service.

I recently ordered a bmw online, however my circumstances changed after the death of my father, and I decided not to proceed with the new car as financially I would not be able to meet the monthly payments or the deposit. Since then I have had numerous emails from the general manager insisting that the car is mine and that no cancellation is possibly. A complete lack of humanity or understanding. Steer clear of this dealership as clearly they have no morales whatsoever.

I helped a friend buy a BMW 320 Touring and dealt with Mitchell Woollard who was incredibly responsive. His enthusiasm made a quick sale happen. Very rare to receive this level of service and the car was exactly as described. He even came in on his day off to do the hand-over. Highly recommended.

Both Callum and Sharron have been excellent, professional and helpful, in assisting with a minor item following delivery of our new car, absolutely brilliant service - Thank you

Partridge BMW were the dealership that supplied my X1 mild hybrid car. Mitchell Woollard took me through the process. He was attentive and accessible at all times to answer my queries. He was willing to take time to ensure that I was able to manage the electronic paperwork. Timely updates, great communication, sticking to promises, and listening carefully to my needs were part of Mitchell’s support.. The planning for handover and the actual handover was smooth. I highly recommend Partridge of Hampshire BMW. Mitchell worked above and beyond.

Excellent service from order to delivery. I ordered my new Ix3 50 Xdrive M Sport Pro through Octopus. Partridge BMW were the dealership that supplied my car. Octopus are pretty poor to deal with, but my interactions with Partridge were excellent from order (Adriana) to delivery (Sam). Timely updates, great communication, sticking to promises, and overdelivering (Sharon and Emma). The planning for handover and the actual handover were outstanding. Capped off by follow-up courtesy calls to make sure everything was okay (Callum). All of this managed at a distance - my car was delivered to Leeds. I highly recommend

Mitchell was a great salesman to deal with. No faults at all!

Esther and her team at Partridge went above and beyond for me with my car. I’m so please to have it back . Esther kept me up to date every step of the way with what repairs were needed. Excellent service through out many thanks
Anita Milton

The service I received throughout the end-to-end sales process was nothing short of exceptional. From the point of registering interest every individual I engaged with was extremely professional, considerate and knowledgable. I was regularly communicated regarding my order progress and the delivery and handover of the car was superb. This was my first experience with BMW Partridge and I will definitely be engaging with them again in the future and would recommend them to others. Thank you for all your help and the delivery of my wonderful car!

Great delivery service.

Also good after care support from Callum

Excellent experience with the corporate deliveries team at Partridge. Even when things didn’t go to plan, Callum rectified the issue right away which was impressive. Very professional team and experience.

Izabela picked up my query whilst her colleague was on holiday. She dealt with the problem to conclusion, very quickly and efficiently, explaining exactly what was needed. Top customer service.

We have bought many BMW's over the years from Partridge BMW and dealt with Kevin Diaper many times he is a true credit to the business with his professional manner vast knowledge and friendliness that will keep us coming back nothing is too much trouble. We have recommend both our family and friends to Partridge and of course will be back to buy our next BMW. Keep up the amazing work Kev.

Came to the garage with quite a list of criteria I was looking for. Mitchell was great, only 24 hours after our initial meeting Mitchell had sourced my dream car to the garage and we bought it the same day. Customer service was great, nothing seemed like too much for a chore. Thanks again!

Yet another update, after partridge bmw sore my review had contacted me about the issue but still couldn’t resolve it said it was down to general wear issues, They have now supplied me with the pre-vehicle check list which doesn’t include the tracking information as with the list does showing signs of uneven tyre wear and have said it fine to have different brands of tyres on the x drive system which I have hard so many horrifying tales about transfer problems and of which I’ve all been blamed on running different branded tires .