passionbugs レビュー 

passionbugs からの回答

2025年7月12日

Hi Ahura,

Thanks so much for taking the time to leave us a 5-star review! I'm pleased to hear that you found the ordering process efficient. We strive to dispatch orders as quickly as possible so our customers can begin enjoying their purchases sooner.

We hope to serve you again soon!

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年5月30日

Hi Patrick,

Thank you for taking the time to leave a review. I'm so sorry to hear that the product didn't meet your expectations - we try our best to curate effective and well-designed products, so I'm sorry that this one missed the mark.

While we appreciate that this product didn't work out for you, we've offered a 20% discount on your next order in hopes of better meeting your needs next time. We hope you'll consider giving us another chance so that we can provide the excellent experience we always aim for.

Kind regards,
Customer Care

passionbugs からの回答

2025年5月9日

Hi there,

Thank you so much for taking the time to leave us a 5-star review! I'm delighted to hear that you were satisfied with the products received and that your experience shopping with us was positive.

We look forward to serving you again in the near future! In the meantime, if there's anything we can ever help with, don't hesitate to let us know. Our Customer Care team is available via live chat, email, and telephone to assist in any way we can.

Thanks for shopping with passionbugs.

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年5月3日

Hi David,

I'm really sorry to hear that your experience with us didn't meet your expectations. We genuinely care about customer satisfaction and your feedback matters to us - even when it's critical.

I'd love the chance to learn what went wrong and see how we can make things right for you. If you're open to it, please reply to the email I have just sent you along with any details you're comfortable sharing.

Thank you again for your feedback. I do hope you'll shop with us again in the future so that we can deliver the excellent experience you deserve.

Kind regards,
Customer Care

passionbugs からの回答

2025年4月17日

Hi Stephen,

Thanks so much for taking the time to leave us a 5-star review! I am very pleased to hear that you enjoyed using our website and that you received your order quickly. We strive to ensure that all of our customers have a fantastic shopping experience, and I am happy to see that we delivered on that for you.

I do hope we have the opportunity to serve you again in the near future!

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年4月17日

Hi David,

Thank you so much for taking the time to leave us a review and for sharing your feedback. I am very sorry to hear that the product you ordered in this instance did not meet your expectations.

I have passed your valuable feedback along to our procurement team so that they can investigate this specific matter further and make improvements in the future.

I do hope that we have the opportunity to serve you again soon so that we can deliver the excellent experience we strive for!

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年4月7日

Hi Paul,

Oh no! We're so sorry to hear that the product didn't meet your expectations. We'd love a chance to make things right - please reach out to our Customer Care team so that we can investigate further and resolve your issue as best as possible. If something doesn't work, we're always happy to replace it - on the house, of course!

It's really important to us that every single one of our customers has a fantastic experience shopping with us.

Kind regards,
Customer Care

passionbugs からの回答

2025年4月7日

Hi Kevin,

Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you are pleased with the products received and that they are helping you to explore new experiences with your partner.

Thank you for shopping with passionbugs! We’re here whenever you’re ready to treat yourself (and your partner) again.

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年4月22日

Hi Maurice,

Thanks so much for taking the time to leave us a positive review! I am pleased to hear that your friend was delighted with the item you purchased.

If there is anything further we can do to bump that rating up to 5 stars, don't hesitate to let us know! Our Customer Care team is available via live chat, email, and telephone, and are always happy to help.

Thanks for shopping with passionbugs!

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年5月9日

Hi John,

Thanks for taking the time to leave us a positive review! I'm delighted to see that you were satisfied with our service, and that your experience shopping with us was worthy of a 5-star rating.

We look forward to serving you again in the near future! In the meantime, if there's anything at all we can help with, don't hesitate to reach out. Our Customer Care team loves to go the extra mile and is available via live chat, email, and telephone to answer any queries you may have.

Thanks for shopping with passionbugs.

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年2月11日

Hi Kyle,

Thank you for taking the time to leave us such a thoughtful and glowing 5-star review! We’re so glad that we were able to turn your experience into a positive one, and it means the world to hear that we’ve made it into your top 5. We always strive to go the extra mile for our customers, and reading your kind words makes it all worth it. We can’t wait to welcome you back and look forward to serving you again in the near future.

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年2月5日

Hi William,

Thanks for taking the time to leave us a 5-star review! We're so glad to hear you've had great experiences with our products and live chat service. Your continued support means the world to us, and we look forward to serving you again in the near future!

Thanks for shopping with passionbugs.

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年1月26日

Hi Stuart,

Thanks so much for taking the time to leave us a 5-star review! I'm pleased to hear that your order arrived quickly, and that you were satisfied with your purchase. Should you ever need us, our Customer Care team is here to help. You can connect with them via live chat, email, or telephone.

Thanks for shopping with passionbugs!

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年1月21日

Hi Philip,

Thanks for sharing your feedback, and we’re truly sorry to hear that the product let you down. That’s definitely not the quality we want for our customers.

We’ve gone ahead and issued you a full refund for the item - we hope this goes some way to making up for the disappointment.

We appreciate you giving us the chance to put this right, and we hope we can deliver a better experience for you in the near future!

Kind regards,
Customer Care

passionbugs からの回答

2025年1月17日

Hi Josh,

Thank you for your fantastic 5-star review and kind words! We're so glad you had a great experience with our Customer Care team - it’s important to us that our customers are supported by real people who want to help. It’s also great to hear that you were happy with the quality and value of our products.

We’re excited to have you as a returning customer and look forward to serving you again soon. If there’s ever anything we can help with, do reach out - our Customer Care team are available via live chat, email and telephone.

Thanks for shopping with passionbugs.

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年1月15日

Hi there,

Thank you so much for your 5-star review and kind words! We’re thrilled that Elizabeth was able to provide swift, friendly, and patient support to resolve your issue smoothly. Discreet packaging and excellent service are top priorities for us, and it’s wonderful to hear that we hit the mark.

Thanks for shopping with passionbugs! We truly appreciate your support.

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2025年1月14日 に更新

Hi there,

Thank you for taking the time to leave us a review, and for sharing your feedback. I’m so sorry to hear that the item you ordered didn’t meet your expectations. Your satisfaction is our priority, and we want all customers to have a fantastic experience shopping with us.

We’d love the opportunity to make this right for you. Please check your email, as we’ve reached out directly to discuss this further and find the best solution.

We look forward to hearing from you.

Kind regards,
Customer Care

passionbugs からの回答

2025年1月5日

Hi Jo,

Thank you for taking the time to leave another review regarding your recent experience. We understand your frustration and are sorry to hear that the product you purchased did not meet your expectations.

As mentioned in our previous response, we are unable to accept returns for an item once it has been opened and its hygiene seals have been broken. This policy is in place to protect the health and safety of all our customers.

That said, we truly appreciate you sharing your thoughts with us. We're always looking for ways to improve our products and service, and we'll make sure to take your valued feedback into consideration as we do.

Thanks again for shopping with us.

Kind regards,
Customer Care

passionbugs からの回答

2024年12月20日

Hi there,

Thank you so much for your 5-star review! We’re so glad to hear that you found it easy to order via our website and that you received your items quickly. We love to make sure all our customers have an excellent time shopping at passionbugs, so it's great to hear that you're satisfied with your experience. Thanks again for your positive feedback!

Kind regards,
passionbugs Customer Care

passionbugs からの回答

2024年12月20日

Hi Ashley,

Thank you so much for leaving us a 5-star review! We’re thrilled to hear that you and your partner enjoyed the toys and found them to be of a high quality – it’s great to know that you’re happy with your purchase. We’re also glad the quick delivery met your expectations! We look forward to receiving your next order - happy shopping!

Kind regards,
passionbugs Customer Care