PassportPhotos.com レビュー 

76
•
TrustScore 5段階評価の1.5

1.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Photos ordered 30/05 required for passport appointment on 5/06. Paid £11.95 for express delivery. Photos not received by 4/06 so sent message to customer service who did not reply until a week later.... もっと見る

企業が回答しました

5つ星のうち4の評価

The service was very quick but when I submitted the photos the UK Passport Office (PO) rejected them due to shading on one side of my face. I then discovered that I could take a 'selfie' myself and su... もっと見る

企業が回答しました

5つ星のうち1の評価

Paid for Passport Photos thinking this was a legit company that had correct directions on how to have someone take your photo using the systems website biometrics. Wrong! Went to Walgreens to... もっと見る

企業が回答しました

5つ星のうち1の評価

Had to take multiple photos all rejected for various reasons. I followed the instructions each time. After about the 4th or 5th submission and a month later… I finally gave up.. I think they are a sca... もっと見る

企業情報

  1. パスポート用写真処理業者

当該企業による記述

Take Your Passport and Visa Photos Online. Get your perfect biometric photo (compliance guaranteed). We are all about convenience and speed when it comes to your photos.


連絡先

1.6

ひどい

TrustScore 5段階評価の1.5

76件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 20%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.6

すべてのレビュー

(76)

過去12か月のレビュー数: 5件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

It got rejected

Picture got rejected

2023年3月16日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Hi, hope you are well.

We are deeply sorry to hear this was not accepted for you.

However we have had no correspondence from yourself to notify us on this issue.

Please email support@passportphotos.com and a member of our team will help proceed further in assisting you and fixing the problem.

Many thanks,
The team at Passport Photos.

5つ星のうち1の評価

too dark to be useful, waisted a bundle of $$

the photos arrives in a speedy manner, but are totally unusable , since they are so very dark I cannot even recognize the faces, therefore I waisted almost $50.oo on nothing.
Maybe you can look at the files and reprint them and make sure they are acceptable to the passport office.
The process of it all seemed so very good and I'm really disappointed.

2023年3月11日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Hi, hope you are well.

After investigating this issue, we can see that you do not have an order with our company.

There are no records of yourself in our system.

If you have proof of this and want to discuss further with a member of our team please contact support@passportoffice.com.

Many thanks,
The team at Passport Photos.

5つ星のうち1の評価

Horrible- please use another service

Horrible- please use another service. This one is awful. They never sent me my passport photos and you cannot call them ( no customer service number) and when you email you get an automated response and the never return your email or look into your issue. I had to pay to get my photos done by a more reputable company:(

2023年3月8日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Hi, hope you are well.

After investigating this issue, we can see that you do not have an order with our company.

There are no records of yourself in our system and we have also had no correspondence from yourself.

Although we do not have a contact number, all queries are responded to within a 2 hour timescale of our office hours.

If you have proof of this and want to discuss further with a member of our team please contact support@passportoffice.com.

Many thanks,
The team at Passport Photos.

5つ星のうち5の評価

Quick & Easy

I had received a message that my photo originally submitted was not accepted and needed a new photo to submit. Experience was quick and easy to follow. Just waiting on pics to be received.

2023年3月9日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Dear Sir/ Madam, we hope you are well.

Thank you for taking the time to leave a review on our service.

We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.

Many thanks,

5つ星のうち1の評価

Did not get anything I needed from this.

It was my first time using PassportPhotos.com. I admittedly made a mistake in accidentally purchasing the physical photos to be shipped to me when all I needed was the digital copy, but it was not clear to me whether the digital copy was provided with every purchase or whether you had to specifically choose it. I followed up immediately when I didn't receive the email with the digital photo and by the time they responded they said it was too late and the order had been dispatched and there is nothing they can do. Unfortunately I did not get any of what I needed from this purchase.

2023年3月3日
自発的なレビュー
5つ星のうち5の評価

Quick and simple!

My experience thus far has been quick and easy! The real test will be, however, the speed with which the photos are mailed and delivered!

2023年3月4日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Thank you for taking the time to leave a review for us here at PASSPORT PHOTOS.

We really appreciate the positive comments.

We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.

Many thanks,
The team at PASSPORT PHOTOS.

5つ星のうち5の評価

Perfect for the Busy Individual

This service is perfect for the busy individual. I didn't have to leave my house to get my passport photos, and I got them in a few hours. It's convenient and affordable.

2023年3月3日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Thank you for taking the time to leave a review for us here at PASSPORT PHOTOS.

We really appreciate the positive comments.

We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.

Many thanks,
The team at PASSPORT PHOTOS.

5つ星のうち5の評価

It was a true pleasure and a delight to…

It was a true pleasure and a delight to use this service. It saved a huge nightmare from happening and let me get a passport in time for my special trip.

2023年1月28日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Hi Andrew, Thank you so much for your kind words. We appreciate your business.

5つ星のうち5の評価

The convenience did it for me.

I like the fact that I took my own shot over and over until I got what I liked. Their print and ship service was definitely a plus. Didn't have to leave my house and got them in 3 days. I'll use them again, in 10 years. :)

2023年2月17日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

H Danny - Thank you so much for your great review. Our AI is what truly sets us apart from our competitors. We look forward to seeing you in 10 years. :)

5つ星のうち4の評価

Finally received a full refund

Paid $16.95 for a photo in September 2022. Photo was refused by the National Passport Office because "image was not clear." Requested a refund through the passportphotos.com website, with no response. Then I re-emailed them from my personal email and was refunded the full amount the same day. So... not sure that I would bother using the service again since they don't seem to be able to verify that the image they send to you is actually suitable. I am happy that I was finally refunded my money.

2023年1月12日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Good afternoon martin, hope your well.

We deeply apologise about the low quality resolution leading to your pictures being rejected.

Unfortunately we have no correspondence from your self with this matter.

We then went ahead and refunded this order which we are happy to see has all gone through correctly.

We really appreciate your feedback is now updated to a 3 star review as oppose to the 1 star,

Please can you contact our support and we can resolve and answer any questions you may have.

Many thanks,

Team passport photos.

5つ星のうち4の評価

Refund without quibble

The service was very quick but when I submitted the photos the UK Passport Office (PO) rejected them due to shading on one side of my face. I then discovered that I could take a 'selfie' myself and submit it directly to the PO and they would check it - did so and it was accepted first time round. I complained to Passportphotos.com about the photo they said was OK not being accepted by the PO and they refunded my money very promptly.

2022年8月15日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Thank you for taking the time to provide this fantastic feedback on our service.

5つ星のうち5の評価

Can't believe how easy and fast this…

Can't believe how easy and fast this was. Used it for my 1 year old. My wife was nervous it would not come in time for our vacation. Form came filled out, photos worked, passport received. Super easy, fast, never going to the store fir this again.

2022年5月25日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Thank you for taking the time to provide this fantastic feedback on our service.

5つ星のうち1の評価

Their phone no doesn't exists

Their phone no. Also does not exists.
Very disappointing experience.
So don't go for passport photos here

2022年3月22日
自発的なレビュー
PassportPhotos.com ロゴ

PassportPhotos.com からの回答

Hi,

We do not offer telephone support, please email support@passportphotos.com and we will be happy to assist you.

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