Patioslife レビュー 

Patioslife からの回答

7日前

Bonjour Ariel,

Nous sommes sincèrement désolés pour l’expérience décevante que vous avez rencontrée avec notre service client.

Nous comprenons votre frustration, notamment après avoir constaté des pièces manquantes et ne pas avoir reçu l’accompagnement que vous attendiez. Ce n’est pas le niveau de service que nous souhaitons offrir à nos clients.

Ces dernières semaines, nous avons reçu un volume de demandes beaucoup plus important que prévu, ce qui a entraîné des délais de réponse plus longs pour certaines demandes. Notre équipe fait le maximum pour traiter chaque dossier, mais nous reconnaissons que certains clients n’ont pas reçu une réponse assez rapide.

Nous prenons votre retour au sérieux et souhaitons examiner votre situation afin de vous apporter une solution adaptée. Notre équipe va suivre votre dossier et revenir vers vous dès que possible.

Nous vous présentons à nouveau nos excuses pour les désagréments occasionnés.

Cordialement,
Patioslife Customer Support Team

Patioslife からの回答

7日前

Dear Irene,

Thank you for sharing your experience with us.

We are delighted to hear that you are happy with your shed and that the assembly instructions and delivery process met your expectations.

We appreciate your understanding regarding the damaged panel and are glad that overall you are enjoying the product. Thank you again for your support and for choosing Patioslife.

Warm regards,
Patioslife Customer Support Team

Patioslife からの回答

7日前

Dear Frank,

We are truly sorry for the frustration and disappointment caused by the delays with your order.

We understand why this situation has been especially frustrating. You were patient and understanding, but the repeated changes to the expected delivery timeline made the experience far more difficult than it should have been.

We also appreciate your feedback regarding the delivery information shown on our website. We understand that customers rely on the information provided when making a purchase decision, and we recognise that we need to do better when unexpected changes affect availability and delivery times.

The delays were caused by changes in stock availability and fulfilment timing, but we understand that this does not change the fact that you were expecting a much smoother process. We are sorry that the actual experience did not match those expectations.

We are taking your feedback seriously and are reviewing how we communicate delivery updates to ensure customers receive clearer information when situations change.

Thank you for sharing your honest feedback. We are sorry that we did not provide the experience you expected and appreciate the opportunity to improve.

Warm regards,
Patioslife Customer Support Team

Patioslife からの回答

2026年8月17日

Dear Customer,

Thank you very much for taking the time to share your experience with us.

We are delighted to hear that you are happy with your 10 × 10 ft Turquoise Premium Umbrella and that it has met your expectations in terms of quality, stability, and ease of assembly.

We truly appreciate your understanding during the delivery process. It is great to know that our customer service team was able to assist you and provide a suitable option to help you receive your umbrella sooner.

Your kind words about both our product and service mean a lot to our team. Thank you again for choosing Patioslife, and we hope your new umbrella brings you many enjoyable moments in your outdoor space.

Warm regards,
Patioslife Customer Support Team

Patioslife からの回答

2026年8月17日

Dear Simon,

We sincerely apologise for the frustration and inconvenience you have experienced with your order.

We understand your concerns regarding the lack of shipping confirmation, delivery updates, and the delayed response to your previous enquiry. We are sorry that you have been left waiting without the information you expected.

We have noted your order details and will review the current status of your order with our team. We will follow up on your case and contact you as soon as possible with further information regarding the shipment progress.

We appreciate your patience and apologise again for the inconvenience caused. We will do our best to assist you and provide a clearer update as soon as possible.

Warm regards,
Patioslife Customer Support Team

Patioslife からの回答

2026年8月10日

Dear V Lupien,

Thank you so much for taking the time to share your wonderful feedback with us.

We’re absolutely delighted to hear that your 10’ x 13’ cantilever umbrella has become such a great addition to your backyard and has made your outdoor moments even more enjoyable.

We truly appreciate your kind words about our customer service team. Providing clear communication and keeping customers informed throughout the process is something we always strive for, so it means a lot to know that you felt supported from start to finish.

We’re also grateful for your understanding regarding the delivery delays and are pleased that our team was able to provide the support and updates you needed along the way.

Thank you again for your trust, recommendation, and support. Knowing that you have shared Patioslife with your family and friends is the greatest compliment we could receive.

Warm regards,
The Patioslife Team

Patioslife からの回答

2026年8月10日

Dear Mike,

Thank you very much for taking the time to share your feedback with us.

We’re pleased to hear that our team was able to respond quickly and help resolve the issue. Providing timely support and making sure our customers have a smooth experience is something we always aim for.

It’s also great to know that you found the instructions clear and the assembly process straightforward. We’re delighted that you’re happy with the final result and enjoying your product.

Thank you again for your support and for sharing your experience with us. We truly appreciate your trust in Patioslife.

Warm regards,
The Patioslife Team

Patioslife からの回答

2026年8月10日

Dear Suzanne,

Thank you very much for taking the time to share your feedback with us.

We’re pleased to hear that you’re happy with the quality of your umbrella and that it met your expectations. We’re also glad that the upgraded version with lights provided an even better option for your outdoor space.

While we understand that the original item being unavailable was not what you initially expected, we appreciate your understanding and are delighted that the alternative solution worked well for you.

Thank you again for your support and for sharing your experience. We hope you continue enjoying your new umbrella and the added lighting feature.

Warm regards,
The Patioslife Team

Patioslife からの回答

2026年8月10日

Dear Laurie,

Thank you so much for sharing such a thoughtful review with us.

We truly appreciate you giving Patioslife Canada a chance despite your initial concerns. We understand that choosing a new company can feel uncertain, especially after seeing mixed feedback, so it means a lot to hear that your actual experience turned out to be a positive one.

We’re delighted that you’re enjoying the quality of your cantilever umbrella and base, and that the setup process was simple and straightforward. We’re also very pleased that Lucky was able to assist you and help find a solution that worked better for your needs.

Your kind words about Lucky’s professionalism and support mean a great deal to our team. We always believe that good customer service is about listening carefully, understanding each situation, and finding the best possible solution.

Thank you again for your trust, your support, and for sharing your experience with others. We hope your new umbrella brings you and your family many enjoyable moments outdoors.

Warm regards,
The Patioslife Team

Patioslife からの回答

2026年8月10日

Dear Andrea,

Thank you very much for taking the time to share your experience with us.

We’re delighted to hear that the alternative umbrella turned out to be an even better choice for your outdoor space and that you were happy with both the product and the service provided along the way.

We understand that changing from your original selection was not what you initially expected, but we’re pleased that our team was able to help find a suitable option and that the delivery process went smoothly afterwards.

It’s wonderful to hear that you were so satisfied with the umbrella that you decided to order a second one. Your continued trust and support mean a great deal to our team.

Thank you again for choosing Patioslife. We hope both umbrellas continue to enhance your outdoor space and bring you plenty of enjoyment.

Warm regards,
The Patioslife Team

Patioslife からの回答

2026年8月10日

Dear Deborah,

Thank you very much for sharing your wonderful feedback with us.

We’re so pleased to hear that you’re enjoying your Aegis 10’ x 13’ cantilever umbrella with LED lights and the wheeled base. It’s great to know that it has provided the shade and comfort you were looking for on your dock during the summer weather.

We’re also delighted to hear that the water-fillable base is working well for your setup and that you’ve been happy with the stability and overall performance of the umbrella.

Your kind words about our team and delivery experience are greatly appreciated. We always aim to make the whole process as smooth as possible, from placing an order to enjoying the product at home.

Thank you again for choosing Patioslife and for taking the time to share your experience. We hope your umbrella continues to make your outdoor moments even more enjoyable.

Warm regards,
The Patioslife Team

Patioslife からの回答

2026年8月10日

Dear Stacy,

We’re truly sorry to hear about your experience and understand your concerns regarding the lack of updates after placing your order.

We completely understand how frustrating it must feel to have made a payment and still be waiting for clear information about your gazebo. Customers should feel confident and informed throughout the order process, and we apologise that we have not provided the communication you expected.

We would like to look into your order and assist you properly. However, with the information available from this review, we are currently unable to identify your order details.

Could you please kindly provide your order number or the email address used when placing your order? Once we receive your information, our team will review your case and get in touch with you as soon as possible to provide an update.

Thank you for giving us the opportunity to look into this matter. We sincerely apologise for the frustration caused and hope we can resolve your concerns.

Warm regards,
The Patioslife Team

Patioslife からの回答

2026年6月28日

Dear Jane,

Thank you for your honest feedback.

We are very pleased to hear that you love your new 10’ x 13’ cantilever umbrella and that it has made your deck more comfortable and enjoyable during the hot weather.

At the same time, we sincerely apologise for the delivery delay, the tracking issue, and the difficulty you experienced when trying to reach us. We understand how worrying it must have been to wait longer than expected without clear updates, and we are sorry that our communication did not meet the standard you should have received.

Your comments are fair and helpful, and we will continue working to improve our delivery updates, tracking information, and response times.

Thank you again for your patience and for sharing your experience. We hope you continue to enjoy your umbrella.

Warm regards,
Patioslife Customer Support Team

Patioslife からの回答

2026年6月28日

Dear Bruce,

We sincerely apologise for the frustration and disappointment caused by your order experience.

We understand how upsetting it must have been to place an order expecting a much shorter processing and delivery timeframe, only to later be told that the item would take much longer than expected. We also understand that after you clearly requested cancellation, receiving further alternative offers and going back and forth with our team made the situation even more frustrating.

This should have been handled with clearer stock information, more transparent delivery updates, and a more direct response to your cancellation request. We are truly sorry that we did not meet those expectations.

Our team will review your order and cancellation request as a priority and contact you directly with a clear update and next steps.

Once again, we sincerely apologise for the inconvenience, frustration, and loss of trust caused.

Warm regards,
Patioslife Customer Support Team