I ordered a parasol from Patio Life on 25 July 2026 at a cost of £449.10. After a string of e.mails from me asking when delivery would take place I cancelled the order and asked for a refund. Th... ãã£ãšèŠã
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I ordered a parasol from Patio Life on 25 July 2026 at a cost of £449.10. After a string of e.mails from me asking when delivery would take place I cancelled the order and asked for a refund. Th... ãã£ãšèŠã
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Never delivered item, constantly messaged but just get an ai response, they just delay you constantly and dont give refunds. Just a massive scamming company.
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amazing customer care and service products arrived promptly, better than photos on site, worth every penny will definitely use again can customers pls be mindful, that the authentic c... ãã£ãšèŠã
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Lucky thereâs not a zero star as this was the worst experience Iâve had buying something. Everything about this company is just awful. Ordered on jun 14th in the hope of having it up in the garden wit... ãã£ãšèŠã
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â ïž LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY â ïžâ ïžâ ïž PLEASE READ BEFORE LEAVING A REVIEW â ïžâ ïž ðš WE ARE PATIO-LIFE.CO.UK ðš ðš WE ARE NOT PATIOSLIFE.UK ðš PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. â ïž PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. â If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. â This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK ð PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. â ïžâ ïž PATIOSLIFE.UK â PATIO-LIFE.CO.UK â ïžâ ïž
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I ordered a parasol from Patio Life on 25 July 2026 at a cost of £449.10. After a string of e.mails from me asking when delivery would take place I cancelled the order and asked for a refund. They repeatedly offered many excuses for non delivery and small discounts/bribes because of the delay and when I finally rejected all their offers they agreed to the refund. I have still not received either the goods or a refund

Outdoors By Blake ããã®åç
Never delivered item, constantly messaged but just get an ai response, they just delay you constantly and dont give refunds.
Just a massive scamming company.

Outdoors By Blake ããã®åç
No contact after ordered and paid in full.
They are a scam !!! Eventually I did get through by email and asked for an immediately cancellation and refund. 3 weeks later and 20 emails they eventually agreed to cancel my order but then stated they could not refund without bank details (which I sent) then they said it would take longer than normal for my refund as they are doing a bank transfer!!! The website is a pack of lies nothing on the website happens . DO NOT USE THIS COMPANY . I STILL DO NOT HAVE A REFUND .

Outdoors By Blake ããã®åç
Dont use unless are happy to wait a year for the product

Outdoors By Blake ããã®åç
Lucky thereâs not a zero star as this was the worst experience Iâve had buying something. Everything about this company is just awful. Ordered on jun 14th in the hope of having it up in the garden within a week or 2. Customer service is atrocious . Donât waste your time trying to contact them about a missing part 7 weeks after it was due to arrive. So 10 weeks later I still have no shed to build. Wish I read reviews before buying from this horror show. Donât even think Iâll ask for a refund as they donât seem to do them either. Stay well clear they couldnât run a bath

Outdoors By Blake ããã®åç
Immediate, polite communication and excellent delivery advice. My order took only 48hrs to be delivered by a very polite man. The cantilever parasol and base are excellent quality.
From previous reviews I was expecting the worst possible service & product BUT I received the BEST service and products ever.
Useless!! Do not use this company.
I ordered a parasol which was showing as in stock with fast delivery. Still waiting now after 3 weeks. Slow to respond to emails and have avoided issuing a refund.
Have now been refunded through my credit card supplier.

Outdoors By Blake ããã®åç
awful experience. bought a cover and support straps for a parasol, it said fast and free delivery. Paid over £100 for these and straps turn up after 2 weeks 3 weeks later still no cover. no updates nothing. had an email with some BS about stock issues atc and if the order was urgent to let them know. If its not in stock you should say so BEFORE someone purchases it not slip in an email they might not see for a while and hope they dont notice. i sent an email damanding either the item or a refund within 3 days. got an apology letter which will neither fit the parasol or is spendable.

Outdoors By Blake ããã®åç
amazing customer care and service
products arrived promptly, better than photos on site, worth every penny
will definitely use again
can customers pls be mindful, that the authentic company has been running for years with excellent reviews and service
the dodgy company copy this sight based in manchester who has clowned the legitimate sight, is the one that has generated all the bad reviews.
this has been raised with trust pilot

Outdoors By Blake ããã®åç
Finally got my money back from them

Outdoors By Blake ããã®åç
sadly a inferior company has very similar name to this company and I can only express my apologies for getting name wrong ,and by the look of things and your quick response I think I need to look at a purchase from your company as no doubt you have nothing to hide and again I am so sorry and are glad you realised I had made what could have been a very bad review that could have affected your name ,again I am very sorry and hope you accept my apology

Outdoors By Blake ããã®åç
TrÚs heureuse de mon achat!â¥ïž
Je suis vraiment trÚs satisfaite de mon achat. Jâai eu un souci avec le délai de livraison qui sâest réglé facilement aprÚs avoir envoyé un email à la Cie en français. Ils mâont répondu rapidement en français et jâai reçu mon magnifique parasol quelques jours aprÚs.
Il est parfait et trÚs solide, il sâest monté en quelques minutes facilement. Je lâadore. Je vous recommande fortement cette Cie, ils sont trÚs fiables!
Ordered a parasol, spent more than £400, and never shipped. They came back to me to say it is out of stock. Even when I ordered it said clearly in stock. Said not stock will be available until end of July. Why you get my money if you don't have the item? As an alternative, they offered me the parasol in black or tan, then they will shipped right away. I replied 2 minutes later saying please deliver the black one and then never ever got a reply.... Tracking order it says still getting repaired. Just a joke of company. Stay away from them! BTW, I am in UK, only 2 hours away from London.... That for when you reply the typical....
We are a UK only based company.

Outdoors By Blake ããã®åç
I've ordered a cover for a terrace corner lounge for 195 Pounds to be shipped to Londonderry, UK. No shippement arrived. Waiting for 4 weeks now. Wrote two e-mails, no reply. Finally got someone on the phone last week. He said parcel was shipped but didn't give me any tracking no. Wanted to get back to me with tracking info on parcel status. Never called back. Quite frustrating.
Awful customer service, ordered a parasol, no update on delivery date or even dispatch, canât get hold of anyone , just say will respond in 24 hours and donât . I want a refund you donât have my item in stock. I wonât be letting this go

Outdoors By Blake ããã®åç
Scanmers. Bought pergola and screen for $7k in nov 2025 got nothing but excuses and delays. Now no responses at all. Avoid

Outdoors By Blake ããã®åç
â ïž Avoid Patioslife Australia if you value your time, money, or sanity.
I have never dealt with a company this disorganised, misleading, and dismissive of customersâ time.
I ordered commercial umbrellas for a major launch event â after double-checking delivery time.
They promised:
2â3 days dispatch + 2â3 days delivery.
It took nearly THREE WEEKS.
The umbrellas did not arrive in time, and we had to completely relocate our event last minute.
Cost to us?
â
$2,000+ out of pocket
â
Lost attendees
â
Staff rescheduling
â
Extreme stress and chaos we should never have had to deal with
Meanwhile, the business kept saying âthanks for your patienceâ instead of telling the truth or fixing anything.
And hereâs the part that really matters for the public:
â¡ïž They do not have a public review system
â¡ïž Their website shows only hand-picked positive reviews
â¡ïž So customers have no visibility into situations like mine before giving them money
That is not transparency â that is controlled reputation management at the customerâs expense.
If you have an event or business deadline, do not rely on this company.
I gave them every chance to do the right thing privately. They didnât.
So here we are.
Happy to share the full email thread â timestamps and all â to anyone considering purchasing.

Outdoors By Blake ããã®åç
No purchase delivered and no information

Outdoors By Blake ããã®åç
Ordered a Royce granite base out of season. There was a bit of a mix up with stock and the dispatcher so, i could get a refund, or wait until spring. I decided to wait since i wasnât desperate. The shipping company has been having some issues, recently, patio-life called me a few times to keep in touch and we got it resolved.
The base was delivered this week and setup lovely.
Purchased a bistro set online, received a confirmation email but no delivery date. Emailed 2 days later for an update but had no response after another 2 days, so called 3 times but got an answer machine. Luckily I paid via PayPal so within 10 minutes of me raising a dispute they replied to say the item is out of stock. I had to ask them to refund. Not the quality of customer service that is going to get them a good reputation.
I am still waiting for my refund over a week later.

Outdoors By Blake ããã®åç
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