I ordered a 4x3 M Parasol from Patioslife which arrived promptly. Personally, I didn’t find it difficult to set up. All went together well. The parasol seems sturdy and well built, I would recommend t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ho acquistato un ombrellone nero di 3x3 metri con base; a parte un ritardo nella consegna, che il venditore ha monitorato costantemente, tutto è di ottima qualità, il montaggio e l'utilizzo sono semp... もっと見る
企業が回答しました
Still waiting for item, no clear delivery date, fobbed off repeatedly, when I requested to cancel was informed not possible. Feels like fake company and have raised with my bank. Terrible.
企業が回答しました
Ordered a 4x3m parasol in July which I was paying through clearpay. Hadn't heard anything about my order so I contacted Patioslife UK to be told the parasol was so popular they were sold out. Offered... もっと見る
企業が回答しました
連絡先
N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom, M50 3BB, Salford, 英国
- support@patioslife.uk
- patioslife.uk
3.2
まあまあ
105件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Aegis Parasol
I started my journey with Patioslife with some trepidation. Their feedback scores were lower than I would normally find acceptable. Having said that much of the feedback related to delivery times rather than quality of goods.
I exchanged several messages with an extremely helpful representative (Estella) and she guided me on selecting the right umbrella and base. She didn’t over promise but said she would do all she could to get my goods to me by the my deadline. The umbrella arrived on time and I’m delighted to say is very good quality. I would definitely recommend the company as they are providing high quality much cheaper than the industry average. There are still a few hiccups on ordering and delivery but overall I was impressed and would use them again. Special thanks to Estella.
2026年8月27日
自発的なレビュー
UK-Patioslife からの回答
Dear David,
Thank you for taking the time to share this. It was especially lovely to read your kind words about Estella.
I’ve also had a look through the correspondence, and it’s great to see that everything came together in the end and that your Aegis parasol arrived in time and lived up to your expectations.
Thank you as well for your patience and for working with us along the way. Your understanding certainly helped make the whole process much smoother.
I’ll make sure Estella sees your message. I’m sure it will put a big smile on her face.
And thank you for giving us the opportunity to earn your trust. We’re delighted to know you’d choose Patioslife again.
Warm regards,
Patioslife Customer Support Team
Beware! Is product in stock?
Ordered a 4x3m parasol in July which I was paying through clearpay. Hadn't heard anything about my order so I contacted Patioslife UK to be told the parasol was so popular they were sold out. Offered me a 3x3m parasol instead which was no good for us. They offered 3% compensation. Told Patioslife UK I didn't want the compensation just my order. In the mean time 2nd payment went out. By now was feed up of waiting so contacted Patioslife UK along with Clearpay to cancel my order. Then fun and games started. Instructed Clearpay not to take anymore payments but they took the third payment. Patioslife uk would not refund whilst I had a grievance against them with Clearpay. After several emails and instructing both companies of my consumer legal rights I eventually received my refund. Patioslife uk failed to advertise item as Out of Stock. Failed to inform customers of delayed product. Will never order anything from this company again.
2026年7月24日
自発的なレビュー
UK-Patioslife からの回答
Dear WJ,
We’re sorry to hear how frustrating this order became, particularly when the 4 × 3 m parasol you originally wanted was no longer available and the alternative size wasn’t suitable for you.
We also understand your frustration with having to contact us several times while trying to get the order cancelled and prevent any further payments. We’re pleased that the refund was eventually resolved, but we recognise how much effort it took for you to get to that point.
We understand your concerns about how stock availability and delivery delays were communicated. Customers should have a clear understanding of what is available and what to expect before they place an order, and we recognise that this was not your experience.
Rather than give you a general response here, we’d like to look at what actually happened with your order. If you’re willing to share your order number, we can pull up the order and review the details and correspondence from our side.
Warm regards,
Patioslife Customer Support Team
I ordered a 4x3 M Parasol.
I ordered a 4x3 M Parasol from Patioslife which arrived promptly. Personally, I didn’t find it difficult to set up. All went together well. The parasol seems sturdy and well built, I would recommend the stabilising straps for extra stability. I did need to get in contact with Patioslife and I was pleasantly surprised how quickly they responded.
2026年7月30日
自発的なレビュー
UK-Patioslife からの回答
Dear Patrick,
Thank you for the kind words and for sharing your experience.
It’s great to hear that your 4 × 3 m parasol arrived promptly, went together without much trouble, and feels solid once set up. We also appreciate your note about the stabilising straps — that kind of practical feedback is always useful.
We’re especially pleased that our team was able to respond quickly when you needed us. Thank you again for your support and recommendation.
Warm regards,
Patioslife Customer Support Team
**NEARLY THREE MONTHS
UPDATE!!!!!!
Thank you for responding, but once again you have not actually resolved the issue.
I do not need you to “look into the refund status” or “the options available”. There is nothing further to investigate and no options needed!
I have formally cancelled my order. I paid by Visa. I require the FULL amount to be refunded to the original Visa payment method.
After almost three months of repeatedly changing delivery dates, I am not prepared to accept another vague response asking me, yet again, to wait.
For absolute clarity, I will not provide separate bank details and I will not accept any unnecessary alternative refund arrangement.
My deadline remains 5:00pm Friday, 28 August 2026 for written confirmation that:
1. My order has been cancelled.
2. My full refund has been processed.
3. The refund has been returned to my original Visa payment method.
4. You provide the date the refund was processed.
If this is not confirmed by that deadline, I will proceed with a formal dispute through my Visa card issuer and provide them with the complete correspondence, including this public response.
I will also submit my experience and supporting documentation to Citizens Advice Consumer Service for referral to Trading Standards and pursue any other appropriate consumer-protection channels.
Please do not respond with another apology or tell me that somebody is “looking into” the matter.
Cancel the order. Process the refund. Confirm it has been done.
**NEARLY THREE MONTHS, NO PARASOL — I NOW WANT MY MONEY BACK**
I ordered a cantilever parasol almost three months ago and it has STILL not been delivered.
During that time I have repeatedly been given expected delivery dates, only for those dates to move again. I have continually had to chase for updates and have been offered frankly ridiculous compensation of 3% and then 5% to persuade me to keep waiting.
Enough is enough. I have now formally cancelled my order and demanded a **FULL REFUND to the original Visa card used to make the purchase.
I have also seen reviews from other customers alleging that, when seeking refunds, they were asked to provide bank details for a bank transfer and, in at least one case, to withdraw an existing card dispute/chargeback first.
Let me make my position absolutely clear: I will NOT provide bank account details and I will NOT withdraw or compromise any card dispute in return for a promise of a future refund.
There is no reason why I should have to provide separate bank details to recover money for an order paid for by Visa. I expect my refund to be processed through an appropriate, secure method back to the original payment method.
I also notice the remarkably similar, generic apologies posted in response to negative reviews. Please do not respond to this review with another standard “we sincerely apologise” message. After almost three months, apologies and another promised date are meaningless.
I paid for a parasol. You have not delivered it. I have cancelled the order. Refund my money.
I will also be reporting my experience, together with the full correspondence and evidence of the repeatedly changing delivery dates, to Citizens Advice Consumer Service for referral to Trading Standards, and to any other appropriate consumer-protection authorities. I am also pursuing the appropriate remedies through my card issuer if my refund is not promptly received.
I will update this review to confirm exactly what happens next, including whether the refund is received promptly and whether I am asked to provide bank details or take any other unusual steps before receiving my money back.
Patioslife: please don’t reply with another generic apology. Resolve the issue and refund my money.
2026年8月26日
自発的なレビュー
UK-Patioslife からの回答
Dear Reem,
We understand your position. After almost three months of waiting, we can appreciate why another apology or another estimated date is not what you want to hear.
You have been clear that you want the order cancelled and the payment returned to the original Visa card, and that you are not comfortable providing separate bank details. We have noted this and understand your preference.
We’re also sorry that our previous replies left you feeling that you were receiving the same response without seeing a proper resolution. We understand why receiving similar replies while you were still waiting for your money back was frustrating.
We have noted your request and are looking into the refund status and the options available for the original payment method. We would rather give you a definite answer once we have the correct information than give you another date that may change again.
We’re genuinely sorry that you have had to spend so much time chasing this. Your order should not have become such a drawn-out experience.
Warm regards,
Patioslife Customer Support Team
Terrible
Still waiting for item, no clear delivery date, fobbed off repeatedly, when I requested to cancel was informed not possible.
Feels like fake company and have raised with my bank.
Terrible.
2026年7月16日
自発的なレビュー
UK-Patioslife からの回答
Dear Claire,
I’m sorry that your experience has been so frustrating.
I’ve tried to look into the order from the information available in your review, but unfortunately I haven’t been able to identify it. If you could share your order number with us, I’d really like to look into what happened rather than give you another general response.
Once we have the order details, we can check the history of your case and see what has happened with the delivery and your cancellation request.
We’re sorry again for the trouble you’ve had, and we’d appreciate the opportunity to properly look into this for you.
Warm regards,
Patioslife Customer Support Team
Non- Delivery of Gazebo
On the 19/0726 I purchased a Patioslife Luxury Haven Hardtop Gazebo with sides & Drainage Gutters, 120×120mm Aluminum Posts| Most Popular Choice for Garden or Backyard - Grey / 3.65 × 5.50m for the total cost of £1,363.90. When I made the purchase the website did not say it was out of stock. However the confirmation email from them stated the following: Order #UKP124215 confirmed-UK-Patioslife.
ORDER #UKP124215
Thank you for your purchase!
Due to the recent surge in demand, we are currently processing your order. Please note that our parasols, gazebos, and pergolas are in limited stock.
If you need your order urgently, please contact us by email to share your preferred ETA — our team will do our best to arrange shipment from other warehouses.
If you are not in a rush, you may allow us to prioritize customers with more urgent needs, and we’ll ship your order once our new stock arrives.
Thank you for your understanding and support!
View your order
or Visit our store
Order summary
Shipping items
Patioslife Luxury Haven Hardtop Gazebo with sides & Drainage Gutters, 120×120mm Aluminum Posts| Most Popular Choice for Garden or Backyard × 1
Grey / 3.65 × 5.50m
WORLDCUP10 (-£149.90)
£1,499.00
£1,349.10
Shipping not required items
Shipping Protection × 1
*33.8
£33.80
Subtotal
£1,382.90
Order discount
-£19.00
PATIOSLIFEUK (-£19.00)
Shipping
£0.00
Taxes
£0.00
Total
£1,363.90 GBP
You saved £168.90
Customer information
Shipping address
Charmaine Holland
64 Delamere Avenue
Eastham, Birkenhead
Wirral CH62 9EJ
United Kingdom
Billing address
Charmaine Holland
64 Delamere Avenue
Eastham, Birkenhead
Wirral CH62 9EJ
United Kingdom
Payment
Payoneer checkout
Shipping method
Free & Fast Shipping.
I have emailed UK Patioslife and was told to expect my Gazebo in mid August 2026. After I haven’t heard from them, I wrote another three emails and ask for a refund. They kept making offers for other Gazebos of which I refused. As of today, I have raised a dispute with the bank I have made the payment from since they are ignoring my request for my refund.
I would surely like to have my refund with immediate effect.
Regards Charmaine Holland
2026年7月18日
自発的なレビュー
UK-Patioslife からの回答
Dear Charmaine,
We are sorry that your order has reached this point.
You placed the order expecting your gazebo in time to enjoy it during the summer, and we understand how disappointing it must have been to keep waiting, receive further updates, and still not have the order completed.
We can also see that you have now asked for the order to be cancelled and refunded. Once a payment dispute has been opened, the funds are handled through the payment provider’s dispute process, which means we are unable to process a separate refund from our side at the same time. We will, of course, cooperate with the payment provider and provide the information required for the case.
We are sorry that the delays and the back-and-forth have caused so much frustration. Your experience should have been much more straightforward, and we appreciate you bringing this to our attention.
Warm regards,
Patioslife Customer Support Team
I'm pretty happy with the purchase of…
I'm pretty happy with the purchase of umbrella the one I ordered was substituted with the bigger with no extra cost.
2026年7月22日
自発的なレビュー
UK-Patioslife からの回答
Dear John,
Thank you for your kind feedback.
We’re really pleased to hear that you’re happy with your umbrella, and we also appreciate your flexibility in accepting the larger upgraded model at no extra cost.
It means a lot to know that the alternative worked well for you, and we hope you enjoy it for many seasons to come.
Warm regards,
Patioslife Customer Support Team
Great umbrella!
Umbrella arrived as promised and was easy to assemble in 20 mins. very stable when the base is filled with max water. Thinking about buying a second one!
2026年8月3日
自発的なレビュー
UK-Patioslife からの回答
Dear Kevin,
This was lovely to read — thank you for sharing it with us.
We’re glad the umbrella arrived when expected and that the setup was quick and straightforward. It’s also great to hear that the base feels nice and stable once filled.
And if you do decide to add a second one, we’d be very happy to have you back.
Warm regards,
Patioslife Customer Support Team
Buona esperienza e buona qualità del prodotto
Ho acquistato un ombrellone nero di 3x3 metri con base; a parte un ritardo nella consegna, che il venditore ha monitorato costantemente, tutto è di ottima qualità, il montaggio e l'utilizzo sono semplici e il servizio clienti è eccezionale. Ne ho acquistati altri due.
Il venditore ha risolto il problema del ritardo
2026年8月25日
自発的なレビュー
UK-Patioslife からの回答
Caro Marco,
grazie davvero per il supporto e per aver condiviso la tua esperienza.
Siamo felici di sapere che, nonostante il ritardo iniziale, sei rimasto soddisfatto della qualità dell’ombrellone, della facilità di montaggio e dell’assistenza ricevuta. Sapere che hai scelto di acquistarne altri due ci fa particolarmente piacere.
Per noi la soddisfazione del cliente viene prima di tutto, ed è proprio questo il tipo di esperienza che vogliamo offrire.
Grazie ancora per la fiducia in Patioslife.
Cordiali saluti,
Patioslife Customer Support Team
Avoid this company
Avoid, Avoid, Avoid. We ordered a parasole 8th July after chasing the order we were told that the itom was not in stock but a delivery was expected in a couple of weeks. After a couple of weeks we chased again. this has been going on for over a month. Each time we chase we get an email full of apologies But never giving us a definative date when they will be able to despatch the item. On the 6th of August we cancelled the order and demanded a full refund. We have not got any acknowledgement and all comminication has ceased. Of course no refund has showed up. It seems that this company based in China is qiuck to take your money but does not deliver the goods and then fobs you off with standard apology emails that are meaningless. they sold a product that they did not even have available.
2026年7月8日
自発的なレビュー
UK-Patioslife からの回答
Dear Sally,
I’m sorry this has dragged on for so long. After waiting since July and then having to chase for updates yourself, I can understand why being asked for bank details at this stage has added to your concerns.
I’ve checked the latest correspondence and can see that our team has asked you for your banking information so the refund can be completed by bank transfer. This request is part of the refund method we currently need to use for your order. It is not intended to delay your refund or make the process more difficult.
I appreciate that being asked for these details may feel unusual, particularly after the experience you have already had with the order. Once the required information is received, it can be passed to our finance team so they can proceed with the refund.
I’m sorry that what should have been a straightforward purchase has turned into such a lengthy process, and that we did not give you clearer answers along the way.
Warm regards,
Patioslife Customer Support Team
Be wary.
Avoid if you can, a terrible experience. They are based in China, not the uk, and are a nightmare to deal with if you have a problem. I ordered a patio umbrella on the 1st August for fast delivery. Was then told mid August, fair enough. But it didn’t arrive in mid August so I chased it up and they emailed it would arrive in a mid September shipment. It has taken 4 emails for them to acknowledge my cancellation and now I’m battling to get a full refund. It was easy enough for them to take my money off my card but now a refund needs to go through an international bank transfer. Like I said avoid !!!!!!
Update: I received my refund after 2 weeks from my first cancellation request. I had to send information requested for the bank transfer.
2026年8月25日
自発的なレビュー
UK-Patioslife からの回答
Dear Simon,
We are sorry to hear that your experience with us has been so disappointing.
We understand your frustration, especially after placing your order expecting a quicker delivery and then experiencing changes to the estimated timeline. We also understand that having to follow up multiple times to confirm a cancellation made the process even more frustrating.
The delay was caused by changes in stock availability and incoming inventory schedules, but we recognise that this does not remove the inconvenience caused to you. We should have provided clearer updates and a smoother cancellation process when your plans changed.
Regarding the refund process, we understand that having to complete additional steps after already waiting for your order can feel frustrating. The alternative refund method was required due to the limitations of the original payment route, but we appreciate that this added another layer of inconvenience.
Thank you for taking the time to share your experience. Your feedback helps us identify where we need to improve, especially in communication, order updates, and handling cancellations more efficiently.
We are sorry again that your experience with Patioslife did not meet your expectations.
Warm regards,
Patioslife Customer Support Team
Ordered a gazebo on their summer…
Ordered a gazebo on their summer offer.Unfortunately they ran out of stock.They did offer a full refund or a could wait.I decided to wait for it to come back into stock and have to Im glad I did.Looks great good value for money.Lucy was very good at keeping me posted via email as well.
2026年8月21日
自発的なレビュー
UK-Patioslife からの回答
Dear Rick,
Thank you very much for taking the time to leave us your review.
We truly appreciate your patience and understanding while waiting for the gazebo to become available again. We’re glad to hear that you decided to wait and that you’re happy with the final product.
We’ll also pass your kind words on to Lucy. Providing clear updates and supporting our customers throughout the process is something we always aim to do.
Thank you again for your support, and we hope you enjoy your gazebo for many wonderful moments ahead.
Warm regards,
Patioslife Customer Support Team
To order my shed was very easy to do…
To order my shed was very easy to do Received my shed within period stated Patioslife informed me that there could be a delay due to demand which I think is quite acceptable customer service answered any questions I had very quickly very happy with service I received and will use again good quality products
2026年8月19日
自発的なレビュー
UK-Patioslife からの回答
Dear Wendy,
Thank you for sharing your experience with us.
We’re really pleased to hear that ordering your shed was a smooth process and that it arrived within the expected timeframe. We also appreciate your understanding regarding the possible delays during busy periods — it means a lot to know that our communication helped make the process easier.
It’s great to hear that our team was able to answer your questions quickly and that you’re happy with both the service and the quality of your shed. We truly appreciate your support and would be delighted to welcome you back again in the future.
Thank you again for choosing Patioslife.
Warm regards,
Patioslife Customer Support Team
We order a Aegis Premium Cantilever…
We order a Aegis Premium Cantilever Umbrella 4 x 3m. Delivery was fast. Timely correspondence via email to answer questions. Umbrella was easy to assemble, however the instruction video could be a bit more comprehensive to include each step of the assembly. Overall very happy with this product and company.
2026年8月24日
自発的なレビュー
UK-Patioslife からの回答
Dear Regina,
Thank you for sharing your experience with us.
We are delighted to hear that you are enjoying your Aegis Premium Cantilever Umbrella and that the delivery, communication, and assembly process all went smoothly.
We also appreciate your suggestion regarding the assembly video. Feedback like this is very helpful, and we will look into how we can make our guides and videos even clearer for customers during setup.
It is wonderful to know that you are happy with both the product and your experience with our team. Thank you again for choosing Patioslife, and we hope your umbrella brings you many enjoyable moments outdoors.
Warm regards,
Patioslife Customer Support Team
Good company to deal with
Great dealing with this company for my 10x13 umbrella. I wanted the red one but I was told it might take longer since it wasn't in their warehouse, so I opted for the black. I love it and I was very skeptical because the price was so reasonable. The umbrella arrived fast and we were kept well informed of the shipping. They even gave us a credit for the cover since a deal came out after our order was placed. I have had my umbrella now for a month and am very pleased with the quality. 🇨🇦💖
2026年8月23日
自発的なレビュー
UK-Patioslife からの回答
Dear Heather,
Thank you for taking the time to share your experience with us.
We are so pleased to hear that you are enjoying your 10 × 13 umbrella and that it has exceeded your expectations. We completely understand that choosing a product online can sometimes come with uncertainty, so it means a lot to know that the quality and value gave you confidence after receiving it.
We appreciate your flexibility in choosing the black option, and we are glad that it arrived quickly with clear communication throughout the delivery process. It is also wonderful to hear that you have been enjoying it after a month of use.
Thank you again for your kind support and for sharing your experience with others. We hope your umbrella continues to make your outdoor space a place you love spending time in.
Warm regards,
Patioslife Customer Support Team
Todo muy bien
Todo muy bien, como la sombrilla solicitada iba a tardar más de lo previsto, me ofrecieron la misma pero con luces al mismo precio y llegó bastante rápido
2026年8月5日
自発的なレビュー
UK-Patioslife からの回答
Hola Rosa,
Muchas gracias por compartir tu experiencia con nosotros.
Nos alegra saber que, aunque el modelo original iba a tardar más de lo esperado, pudimos ofrecerte una alternativa que se adaptara mejor a tus necesidades y que finalmente recibieras tu sombrilla rápidamente.
Esperamos que disfrutes mucho de la iluminación adicional y de los momentos especiales que puedas crear en tu espacio exterior. Agradecemos mucho tu confianza y tu comprensión durante el proceso.
Gracias de nuevo por elegir Patioslife.
Un cordial saludo,
Patioslife Customer Support Team
Loving it now that it’s installed
The gazebo I ordered was not in stock but I emailed the company and they sent a larger gazebo. I’m loving it now that it’s installed. However, installation was very difficult. A lot of the screws were a struggle to get in. Instructions weren’t great either. It would have been helpful if they had labeled which box the parts were in. Delivery was great and the product was very well packed.
2026年8月12日
自発的なレビュー
UK-Patioslife からの回答
Dear Melissa,
Thank you for sharing your honest feedback with us.
We are glad to hear that your gazebo has now been installed and that you are enjoying the final result. It is great to know that the larger gazebo has worked well for your space and that the delivery and packaging met your expectations.
We also appreciate you sharing your thoughts on the installation process. Feedback like this is very helpful, as it highlights areas where we can continue improving, such as making assembly instructions clearer and helping customers identify parts more easily.
Thank you again for your patience and for giving us the opportunity to provide a solution when your original choice was unavailable. We hope you enjoy many wonderful moments in your new outdoor space.
Warm regards,
Patioslife Customer Support Team
Nous avons acheté un parasol chez…
Nous avons acheté un parasol chez Patioslife et nous sommes très satisfaits de notre achat. Ce site est très sérieux et répond à toutes vos questions. Je recommande Patioslife à toute personne qui cherche un beau parasol.
2026年8月7日
自発的なレビュー
UK-Patioslife からの回答
Bonjour Claudine,
Merci beaucoup pour votre gentil message et pour votre confiance envers Patioslife.
Nous sommes ravis d’apprendre que vous êtes satisfaite de votre achat et que notre équipe a pu répondre à vos questions tout au long de votre expérience. Pour nous, il est essentiel que nos clients puissent acheter en toute confiance et bénéficier d’un accompagnement lorsqu’ils en ont besoin.
Votre recommandation nous fait vraiment plaisir et encourage toute notre équipe à continuer à offrir des produits de qualité et un service attentionné.
Merci encore d’avoir choisi Patioslife. Nous vous souhaitons de profiter pleinement de votre nouveau parasol lors de vos moments en extérieur.
Cordialement,
Patioslife Customer Support Team
Sehr gute Qualität
Sehr gute Qualität. Ich musste etwas länger auf meine Bestellung warten, da die Schirmfarbe vergriffen war. Nach einem netten Gespräch mit dem Support, wurde der Schirm in einer anderen Farbe geliefert.
2026年8月22日
自発的なレビュー
UK-Patioslife からの回答
Hallo Stefan,
vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben.
Es freut uns sehr zu hören, dass Sie mit der Qualität Ihres Sonnenschirms zufrieden sind. Wir wissen auch Ihre Geduld zu schätzen, da die ursprünglich gewünschte Farbe nicht sofort verfügbar war.
Schön, dass unser Support-Team gemeinsam mit Ihnen eine passende Lösung finden konnte und Sie Ihren Sonnenschirm schließlich in einer anderen Farbe erhalten haben. Ihre Rückmeldung zeigt uns, wie wichtig eine gute Kommunikation und flexible Lösungen für unsere Kunden sind.
Vielen Dank für Ihr Vertrauen in Patioslife. Wir wünschen Ihnen viele schöne Momente mit Ihrem neuen Sonnenschirm im Außenbereich.
Mit freundlichen Grüßen,
Patioslife Customer Support Team
Don’t trust this company, do not buy
Biggest con artists.. do not buy from this company.. I ordered a Parasol back in June and paid £558.90, with a promise of delivery within 3 to 5 days.. don’t believe it.. when I chased up delivery, they said, there’s a delay, I should receive delivery, initially by mid July, then it was late July. after many many emails, no Parasol.. this company Patioslife UK shows an address in N V Bldg, 96 The Quays, Salford. In fact this is a Chineese company, operated through EVERBRIGHT TRADE LIMITED in Hong Kong. Every email to support takes atleast 48 hours for them to respond, they make it out they have a lot of employees, each email is from a different agent with different message, looks like all Ai drafted, because the text follows a standard pattern of apology and another promise to chase up their warehouse etc.. don’t trust them, don’t trust them..
I asked for my order to be cancelled and refund my money.. after chasing couple of time. I received an email saying they have changed their refund procedure, and they require my Bank details for a bank transfer.. it said, they can only do that, only if I withdraw my payment dispute/ chargeback I raised with American Express. I don’t trust this company to expose my bank details and I am not at all confident that once I withdraw my dispute with Amex, they will not refund…
I am now expecting my money back from Amex and they will deal with the chargeback with this company..
***** update *****
Since I posted my review, all of a sudden there are few 4 and 5 star reviews… I don’t believe any of it.. I can also see a number of reviews are from “customers” from Canada and Spain etc.. for a company which is in the UK as it clearly states in their trading name.. likewise, I don’t trust or believe any of these comments..
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2026年6月25日
自発的なレビュー
UK-Patioslife からの回答
Dear Abraham,
We have read your review carefully, and we are genuinely sorry for how frustrating this experience has been for you.
After waiting since June and receiving several different updates along the way, we completely understand why you feel disappointed and why your confidence in us has been affected. You placed your order expecting a much quicker delivery, and we are sorry that the experience did not match those expectations.
We also understand your concerns about communication. While receiving a reply is important, we know it is not enough if the response does not provide a clear answer or a practical solution. Looking back, we should have done more to keep you informed and provide clearer updates throughout the process.
Regarding the refund process, we are sorry that this has caused further concern. The request for additional information was not intended to make the process difficult or create any concern regarding your security. In some situations, refunds cannot be completed through the original payment channel, and our finance team may need additional information to complete the process.
We understand that after such a long and frustrating experience, explanations alone are not enough. We will continue to follow up on your case and provide a clearer update regarding the outstanding matter.
Thank you for sharing your concerns with us. We appreciate the opportunity to review what happened and work towards resolving this properly.
Warm regards,
Patioslife Customer Support Team
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