Really easy website to use - brilliant to be able to take a test to see if the product would be right for your skin type! Had a little issue with my delivery and the live chat function was fantast... ãã£ãšèŠã
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Honestly I wouldn't trust any other company with my skin. I've always had really beautiful skin and Paula's Choice products are the reason why.
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I am a new Paulaâs Choice customer and having switched over from Medik8, I am very impressed already with their level of customer service. I have placed 2 separate orders with them and the second one... ãã£ãšèŠã
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I bought Clinical Ceramide-Enriched Firming Eye Cream around 12 weeks ago & have use used it religiously morning and evening since. I'm sorry to say, despite the potentially amazing ingredients, it ha... ãã£ãšèŠã
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Grote Koppel 7, 3813 AA, Amersfoort, ãªã©ã³ã
- + 44 (0) 203 608 9813
- info@paulaschoice.co.uk
- paulaschoice.co.uk
4.5
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Brilliant service!
Really easy website to use - brilliant to be able to take a test to see if the product would be right for your skin type!
Had a little issue with my delivery and the live chat function was fantastic! Really helpful and sorted within minutes!
2026幎5æ8æ¥
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Paula's Choice UK ããã®åç
Hi Fran. Thank you so much for your wonderful review! Weâre delighted to hear that you found the website easy to use and that the skin test helped you find products suited to your skin type. Weâre also very pleased our customer care team could quickly resolve the delivery issue for you. Your kind words about our live chat service truly mean a lot to us. We look forward to continuing supporting you. Kind regards, Paula's Choice UK
The very best by far
Honestly I wouldn't trust any other company with my skin. I've always had really beautiful skin and Paula's Choice products are the reason why.
2026幎4æ20æ¥
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Paula's Choice UK ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear that Paula's Choice has been such an important part of your skincare routine and that youâre loving your results. It means a lot to us that you trust us with your skin, weâre here to keep supporting you every step of the way! Kind regards, Paula's Choice UK
Very helpful with a return
I had bought some salicylic acid to try, I started it gently but unfortunately it triggered my eczema to flare. Such a shame as it has very good reviews! The agent I spoke to was very helpful and they were able to give me a refund. I would use this company again to try the other products they have.
2026幎4æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Paula's Choice UK ããã®åç
Hi Alexandra, thank you so much for your kind feedback! Weâre really sorry to hear that the product you purchased didnât suit your skin, but weâre glad our team could assist you further with our return policy. We're so happy to hear youâd consider trying other products with us. If you ever need guidance on gentler options, weâre always here to help!
Kind regards, Paula's Choice UK
Very helpful customer service andâŠ
Very helpful customer service and products are great!
2026幎4æ16æ¥
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Paula's Choice UK ããã®åç
Hi Sehrish, thank you so much for your kind words! We're really glad to hear you had a great experience with our Customer Care team and that you're loving our products so far ð¥°
Please don't hesitate to reach out to us if there's ever anything we can help you with - we're more than happy to help!
Kind regards,
Paula's Choice UK
Great customer service after error
After the delivery address somehow appeared as a my previous address and the item was sent back to the warehouse, Natasha got in touch to say they would send to the correct address free of charge and the item was waiting for me when I got home from a holiday. If only all customer service was as efficient, understanding and helpful as this. Iâll definitely use them again.
2026幎3æ20æ¥
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Paula's Choice UK ããã®åç
Thank you so much for sharing your experience, Gareth.
We completely understand how frustrating delivery issues can be, so itâs great to hear that Natasha was able to step in quickly and get your order to the correct address without any added hassle. Thatâs exactly the kind of thoughtful, solution-focused service we strive for.
We truly appreciate your kind words and your trust in us!
Kind regards,
Paula's Choice UK
very welcoming team very helpful andâŠ
very welcoming team very helpful and friendly
Products have changed my life as a teenage girl my skin has always caused me issues but Paulas choice really helped me find myself again and confidence
2026幎3æ31æ¥
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Paula's Choice UK ããã®åç
Hi Faz,
Thank you so much for your kind words! Weâre truly happy to hear that you felt welcomed and supported by our team. It means a lot to know our products have made such a positive difference for you and helped boost your confidence. Your feedback inspires us to keep doing what we do.
Kind regards, Paula's Choice UK
Very good customer service
Very good customer service
Sensible approach which saved time and money.
2026幎3æ25æ¥
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Paula's Choice UK ããã®åç
Hi Saira,
Thank you for your lovely feedback! Weâre so glad to hear that you had a great experience with our Customer Service Team. We're always more than happy to help so please feel free to reach out to us at any time!
Kind regards,
Paula's Choice UK
Amazing
Amazing; super good service and products. Thank you so much. I had a problem with my order and they fixed it right away.
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Paula's Choice UK ããã®åç
Hi Camila. Thank you for your review your kind words! Weâre really happy we could quickly resolve your order issue and that youâre enjoying both our service and products. Please feel free to reach out to us again should you have any further questions or concerns - we're always more than happy to help.
Kind regards,
Paula's Choice UK
This company cares ..
I was unsure of what products I was in need of but the advice and help I was given was perfect. Great products and great customer service.
Would definitely recommend Paulaâs Choice.
2026幎3æ23æ¥
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Paula's Choice UK ããã®åç
Hi Roberta, thank you so much for your kind words! Weâre thrilled to hear that our team of Skincare Experts could help you find the right products and provide a great experience. Your recommendation means a lot to us and thank you for choosing Paulaâs Choice! âš
Kind regards,
Paula's Choice UK
I am a new Paulaâs Choice customer andâŠ
I am a new Paulaâs Choice customer and having switched over from Medik8, I am very impressed already with their level of customer service. I have placed 2 separate orders with them and the second one was quite delayed but their customers service team are absolutely outstanding and have been so helpful and reassuring. I have no doubt the product will perform as expected.
Thank you Shanaya for your help. âºïž
2026幎3æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Paula's Choice UK ããã®åç
Hi there and thank you so much for taking the time to share your experience with us!
Weâre delighted to hear that your first orders with Paulaâs Choice have left such a positive impression! ð
Weâre especially pleased to know our Customer Care team was able to support you during the delay, and Shanaya will be very happy to hear your kind feedback. We truly appreciate your patience and your trust in us.
We hope you love your new Paulaâs Choice products just as much as we do and if you ever need advice or support with your routine, our team is always here to help.
Thank you again for your kind words. It really does mean a lot to us.
Kind regards, Paulaâs Choice UK
Good customer service and good quality products
I ordered the 5% Vitamin C Sheer Moisturizer SPF 50, I use it on top of my usual moisturiser. For starters it is the best SPF 50 I've ever used, no white cast at all and good quality ingredients. And the customer service provided was spot on.
The original order arrived exploded in the box. I assumed this happened with the courier. I contacted paula's choice very disappointed with the courier and they immediately offered their apology and arranged for another cream to be sent out without me having to ask, and sent it with a different courier at my request.
Overall very happy with the product and the customer service 10/10.
2026幎2æ18æ¥
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Paula's Choice UK ããã®åç
Hi there, thank you so much for taking the time to share your experience with us!
Weâre so pleased to hear how much youâre loving the 5% Vitamin C Sheer Moisturizer SPF 50, especially that itâs earned the title of best SPF 50 youâve ever used𥰠No white cast and carefully chosen ingredients are exactly what we aim for, so itâs wonderful to know itâs working so well in your routine.
Weâre truly sorry your original order didnât arrive in perfect condition. Thatâs never the experience we want for our customers. Weâre glad our team could step in quickly to arrange a replacement and accommodate your courier preference as your peace of mind is important to us.
Thank you again for your kind words. It really does mean a lot to us.
Kind regards,
Paulaâs Choice UK
Lovely experience!
I wrote to the Paula's Choice team asking for recommendations for my next retinol product. They were super helpful and took in consideration all the aspects of my skincare journey I had detailed in the message. Just an amazing experience overall. Thank you!
2026幎2æ16æ¥
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Paula's Choice UK ããã®åç
Hi Laura, thank you so much for sharing your experiece with us!
Skincare is never one-size-fits-all, especially when it comes to retinol, so weâre always happy to take a closer look at your routine and help you find the best next step for your skin. It means so much to hear that you felt listened to and supported as thatâs exactly the experience we aim to create.
If you ever want to fine-tune your routine further or have questions down the line, weâre always happy to help. Thank you for trusting us with your skincare journey!
Kind regards, Paula's Choice UK
Great products and dependable service
Paulaâs Choice remains one of the most dependable skincare brands in my routine. The formulations are thoughtful, ingredient-focused, and deliver real results over time.
Itâs also reassuring to know their customer care is responsive if you ever need support. A solid, trustworthy brand overall.
2026幎2æ14æ¥
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Paula's Choice UK ããã®åç
Hi Barbara, thank you so much for your thoughtful review!
Weâre delighted to hear that our ingredient-focused formulations continue to deliver results and remain a dependable part of your routine. Thatâs exactly what we strive for - effective, research-backed skincare you can truly trust.
It also means so much to us knowing you feel supported by our dedicated Customer Care team.
Kind regards, Paula's Choice UK
Worth all the money you pay
After a year of trying different products for blackheads we finally found Paula's choice! My daughter has very very sensitive skin, with eczema, so many oroducts were too harsh. Here we found CALM range which is perfect for her and after a week or so her skin got used to it. Incredible results after 3 days only.
Customer service is " real" and not AI which is very nice too these days.
It is expencive, but totally totally worth it.
2026幎2æ1æ¥
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Paula's Choice UK ããã®åç
Hi Yulia. Thank you so much for your lovely review!
Weâre delighted to hear the CALM range has worked so well for your daughterâs sensitive, eczema-prone skin, especially after such a long search. It means a lot that youâve seen such great results.
We also truly appreciate your kind words about our customer care team. Weâre always here if you need us! â€ïž
Kind regards, Paula's Choice UKâš
Paula's Choice UK ããã®åç
Hi Giuseppina. Thank you so much for your kind words!â€ïžWeâre delighted to hear you had a quick and positive experience with our team. Providing helpful, thoughtful support is always our goal and your feedback truly means a lot to us.
Kind regards, Paula's Choice UKð«
Always excellent
I have just had another order delivered. Itâs always super quick and quality products; I have never had any issues. I have problematic sensitive skin and have spent a fortune on different brands trying to find some products that might calm it. I was starting to lose all hope, but then I found PCâs CALM range and I am so pleased I did. Thank you!
2026幎1æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Paula's Choice UK ããã®åç
Hi Lauren! Thank you so much for taking the time to share your review. Weâre so thrilled to hear our gentle, effective CALM range has made such a positive difference for your sensitive skin, especially after such a long search.
Knowing your orders arrive quickly and the products are working well for you truly means a lot to us.
Kind regards,
Paula's Choiceâš
Great customer service
Ordered Christmas gift & received an empty box. Was so upset. But after an online chat with Shannon, have received replacement along with a discount code.
2025幎12æ8æ¥
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Paula's Choice UK ããã®åç
Hi Dawn, thank you for taking the time to share your experience with us. Unfortunately sometimes during delivery things do go wrong unexpectedly, but I'm so pleased we were able to resolve this for you right away. Hopefully you're able to make good use of the discount code to treat yourself! Wishing you a wonderful festive season âš
My first order was a terribleâŠ
My first order was a terrible experience: I ordered 9 items but received only 2.
The replacement order never arrived, and despite all my follow-ups, I was never issued the refund I was promised.
I kept receiving conflicting information from customer service with no real resolution.
I will never purchase from this brand again and will warn others to avoid the same situation.
2025幎12æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Paula's Choice UK ããã®åç
Thank you for taking the time to share your experience, and Iâm truly sorry for the frustration and inconvenience youâve faced. This is far from the level of service we aim to provide, and I completely understand your disappointment.
Iâd really like to help make this right. Please reach out to us with your order details so we can review what happened and ensure you receive the refund or resolution you were promised.
Thank you again for bringing this to our attention, and Iâm sorry your experience has been anything less than smooth.
Kind regards, Paula's Choice âš
Iâm new to Paulaâs Choice
Iâm new to Paulaâs Choice, so I canât yet comment on the products, but the customer service I received today from Nick has been nothing short of outstanding. Heâs working solo on a busy Black Friday weekend, and Iâve had to reach out to him repeatedly for help. Not only has he been incredibly responsive and supportive, but heâs gone above and beyond to make my first experience as a customer a truly positive one.
I genuinely believe great customer service is what sets a company apart - turning an average experience into an exceptional one and building the kind of loyalty that brings customers back. Thatâs exactly what youâve done for me today, Nick. I appreciate it!
2025幎11æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Paula's Choice UK ããã®åç
Hi Tori, thank you so much for sharing this lovely review! Weâre thrilled to hear that Nick made your first Paulaâs Choice experience such a positive one, especially during the very busy Black Friday rush. Weâll be sure to pass along your kind words. We truly appreciate you taking the time to share this, and weâre excited to be part of your skincare journey! âš
Absolutely amazing customer service
Absolutely amazing customer service, top notch!
If only other companies would step up to the mark.
Thank you Paula's Choice.
Highly recommend!
2025幎11æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Paula's Choice UK ããã®åç
Thank you so much for your kind words about our service, Jennifer. Weâre so glad we could assist you quickly and we truly appreciate your continued support. Kind regards, Paula's Choice Customer Service
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