Easy to order pendant alarm on line and I didn’t need assistance it was all very straight forward. Installing the alarm after setting up the account was very easy with the system talking you through s... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... もっと見る
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Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive. Delighted with it though!The whole process is simple - with support if needed. The remote pen... もっと見る
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Fast delivery and my husband had a fall within a week of installation. The system worked amazingly and the alarm was promptly responded to. They called the ambulance and escalated the call some time... もっと見る
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企業情報
当該企業による記述
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
連絡先
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, 英国
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4.7
優良
236件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Effective, professional service
System works well, whether at home or other parts of the country.
Response staff are professional and friendly.
2026年7月7日
Personal Alarms from Age UK Trading からの回答
Hi,
We're so glad to hear our system works well for you, no matter where you are! We also appreciate your kind words about our professional and friendly staff.
Kind regards,
Hilary
Fortunately not had the need to call…
Fortunately not had the need to call but safe knowing that this is available.
2026年7月7日
Personal Alarms from Age UK Trading からの回答
Hi Ann,
We're glad to know you feel secure with our services readily available. Your peace of mind is important to us.
Kind regards,
Hilary
I have used the personal alarm system a
I have used the personal alarm system a few times and each time found the alarm response excellent. This gives me a support and reassurance to live my life without fear of being alone in any crisis. The staff who answer the alarm are excellent even when I have made a call by mistake. I am thankful for the service, I live alone free from worry free from worry because I have help when needed at the press of the alarm button.M
2026年7月7日
Personal Alarms from Age UK Trading からの回答
Hi Shirley,
We are so pleased to hear that our personal alarm system provides you with such a strong sense of support and reassurance. It's wonderful to know that our team's excellent response, even during accidental calls, contributes to your peace of mind and allows you to live worry-free. We truly appreciate your kind words and are glad we can be there for you when needed.
Kind regards,
Hilary
This company does exactly what it’s…
This company does exactly what it’s meant to do. The staff are extremely helpful and friendly. The alarms provided are good quality and work well.
Recently I changed my Mother’s alarm to an easier to push pendant and it’s been great.
2026年7月7日
Personal Alarms from Age UK Trading からの回答
Hi Jean,
We are so happy to hear that our service has met your expectations and that our team were helpful and friendly. We are especially glad the new pendant has made a positive difference for your mother. Thank you for your kind words.
Kind regards,
Hilary
The alarm system is good, some of the support less so.
The alarm system is good, the personnel generally helpful. The system with 2 pendants the main or primary one of which has GPS tracking in it hence can be worn outside the owner's home with the confidence that she is still being looked after is excellent. It functions well and is effective and the primary pendant encourages independence even at advanced age.
However when a 94 year old loses this main pendant alarm and is told that she can not just replace the pendant but must repurchase the whole package, that is now twice or thrice the original cost - the sheen dulls considerably.
2025年8月1日
Personal Alarms from Age UK Trading からの回答
Hi,
Thank you for taking the time to leave a review and for your kind comments about the alarm service. We're pleased to hear that the GPS alarm has helped your loved one maintain their independence while providing reassurance to those around them.
We're sorry to hear about the loss of the pendant and appreciate how disappointing it must have been to learn about the replacement costs.
Our Customer Service Team has recently tried to contact you and has left a voicemail, as we'd like to discuss the options available. The replacement cost reflects the fact that our alarm equipment is provided as part of a monitored rental service, rather than being purchased outright. This means the equipment remains our property while we continue to provide 24/7 monitoring and support.
We'd welcome the opportunity to speak with you directly to explain this in more detail and help find the best way forward. Please do get in touch with our Customer Service Team at your convenience, and we'll be happy to assist.
Thank you again for your feedback.
Kind regards,
Hilary
Always helpful advice given when needed…
Always helpful advice given when needed and prompt response
2026年7月7日
Personal Alarms from Age UK Trading からの回答
Hi Joan,
We're so glad we could provide helpful advice and prompt responses. We appreciate your kind words!
Kind regards,
Hilary
Personal Alarms from Age UK Trading からの回答
Hi Heather,
We're so happy to hear that our communication and staff made such a positive impression. We truly appreciate your kind words.
Kind regards,
Hilary
Taking Care was invaluable
Taking Care was invaluable, seemingly truly caring and professional. In the three years my mother had the facility - and for some while she used it a lot - she/we received nothing but a kind, reliable service.
2026年7月7日
Personal Alarms from Age UK Trading からの回答
Hi Caroline,
We are so pleased to hear that our service provided such kind and reliable support for your mother over the years. We truly value your positive feedback.
Kind regards,
Hilary
Easy installation and quickly answer…
Easy installation and quickly answer when mum sets off the alarm.
2026年7月7日
Personal Alarms from Age UK Trading からの回答
Hi Lynne,
We're so glad to hear that the installation was easy and that the alarm provides quick alerts! We appreciate your positive feedback.
Kind regards,
Hilary
Having the alarm gives my family and me…
Having the alarm gives my family and me peace of mind.
2026年7月7日
Personal Alarms from Age UK Trading からの回答
Hi Brian,
We're so glad our alarm system provides your family with such valuable peace of mind. Thank you for sharing this positive feedback with us!
Kind regards,
Hilary
the alarm makes you feel secure
2026年1月16日
Personal Alarms from Age UK Trading からの回答
Hi Maggie,
We're glad to hear our alarm provides a sense of security. Thank you for your positive feedback!
Kind regards,
Hilary
I have set off the alarm accidentally…
I have set off the alarm accidentally twice, he call was answered quickly and I was addressed by my name. I could also hear what was being said to me in spite of the fact I was NOT wearing hearing aids. I did not require help so the matter was soon resolved, but what it did do was increase my confidence in the service even more!
2026年7月6日
Personal Alarms from Age UK Trading からの回答
Hi,
We're so glad to hear about your positive experience with our alarm service, even during an accidental trigger! It's wonderful that our team responded quickly and that the audio clarity met your needs. We appreciate you sharing how this increased your confidence in us.
Kind regards,
Hilary
The staff are great.always polite
Makes me feel safe even when I accidentally touch my button so polite and always understood xxx
2026年6月19日
Personal Alarms from Age UK Trading からの回答
Hi Angela,
We're so happy to hear that you feel safe and understood, even with accidental button touches. Your peace of mind is very important to us.
Kind regards,
Hilary
Great,,fast delivery and easy set up,,
2026年6月23日
Personal Alarms from Age UK Trading からの回答
Hi David
We're so happy to hear that our fast delivery and easy setup met your expectations. We appreciate your positive feedback!
Kind regards,
Hilary
Confidence. …
I find the personal alarm a great comfort now I am alone. Also I get a lot of comments about my ‘smart’ pendant.
2026年7月6日
Personal Alarms from Age UK Trading からの回答
Hi Jennifer,
We're so happy to hear our alarm provides comfort and that you appreciate its design. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
Poor battery power
I've found the battery to be very annoying as it doesn't last very long and I have to keep charging it up however when I need it the response is very good what's annoying is i have to charge it before I can use it which is very inconvenient and delays me by several hours sometimes, as a medical device this isn't very good at the most it might last 12 hours or if I go out and about a lot less maybe eight hours this needs to be sorted,
2026年7月6日
Personal Alarms from Age UK Trading からの回答
Hi Kris,
Thank you for taking the time to share your experience with us. If you are finding you need to charge your watch more option within a 24 hour period I would recommend calling our Customer Service team on 0800 0121321 so we can raise your concerns with our technical support team.
We look forward to hearing from you.
Kind regards,
Hilary
Personal Alarms from Age UK Trading からの回答
Hi Nicola,
We're so happy to hear that you found our service to be quick, efficient, and easy to set up. We appreciate your kind words!
Kind regards,
Hilary
My personal alarm
I am very satisfied with the deal I received. Communicating with the team enabled me to get the personal alarm that suited me. I would highly recommend the service.
2026年7月6日
Personal Alarms from Age UK Trading からの回答
Hi Teresa,
We are so pleased to hear that our team was able to assist you in finding the perfect personal alarm. We truly appreciate your recommendation of our service.
Kind regards,
Hilary
Wonderful service.
Helpful, efficient service from the beginning. Fast response when pressing the alarm…fortunately only to test so far & accidentally knocked alarm on a couple of occasions! Advisors always very pleasant.
Wonderful service all round, would certainly recommend!
2026年3月24日
Personal Alarms from Age UK Trading からの回答
Hi Julia,
We are so pleased to hear about your positive experience with our service, especially the quick response times. It's wonderful to know our advisors have been pleasant and helpful. Thank you for your kind words and recommendation!
Kind regards,
Hilary
Speed of response
When I had a fall recently the response from my alarm was first rate , my family were alerted and although I didn’t need outside help at that time if I did it would have been here ASP . I can’t praise it highly enough , I feel safe .
2026年6月10日
Personal Alarms from Age UK Trading からの回答
Hi Margaret,
We are so glad to hear our alarm system provided such a prompt and reassuring response during your recent fall. Knowing you feel safe is incredibly important to us, and we appreciate you sharing your positive experience.
Kind regards,
Hilary
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