Petdirect website is very user friendly. Extensive product range. Pet food prices lower than most other stores/online sites. Fast delivery, super efficient auto-delivery (which is easy to update/ch... ãã£ãšèŠã
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Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... ãã£ãšèŠã
I always have a quick response and delivery is very quick. Products are well priced. There is also a lot of variety to choose from with good information about ingredients and other product related inf... ãã£ãšèŠã
The product we ordered is helping our dog with walking and movement, whereas he had a little difficulty. We will be ordering more and grateful for the Auto delivery. Communication is excellent keepi... ãã£ãšèŠã
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Petdirect is proud to be New Zealandâs #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, weâve got everything your pet needs, backed by our expert advice and unmatched customer care. Weâre not just a pet store; weâre here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars⢠with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, weâve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just productsâweâre here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether youâre shopping for your furry friendâs daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why weâre New Zealandâs favourite pet supply store!
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32e Patiki Road, 1026, Auckland, ãã¥ãŒãžãŒã©ã³ã
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
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Great product range with super fastâŠ
Great product range with super fast delivery
2026幎5æ7æ¥
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Petdirect ããã®åç
Dear Maureen,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our product range and experienced super fast delivery.
Great prices and fast delivery
Great prices and fast delivery
2026幎5æ8æ¥
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Petdirect ããã®åç
Hello Jordana,
Thank you so much for your wonderful feedback! We're thrilled to hear that you appreciated our great prices and fast delivery. It's our goal to make shopping for your pet as convenient and affordable as possible
Thanks Petdirect
Thanks Petdirect
Being able to order vet diet food online is a godsend.
Super fast delivery to a rural address.
You will not regret choosing Petdirect
2026幎5æ10æ¥
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Petdirect ããã®åç
Hi Julie,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service convenient and reliable, especially for your rural address. Itâs our pleasure to provide you with fast delivery and quality products.
Customer service - AMAZING!
I have been buying from Pet Direct for over a year. Great specials, fast delivery!!
2026幎5æ1æ¥
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Petdirect ããã®åç
Hello Jody,
Thank you so much for your kind words and for being a loyal customer for over a year! We're thrilled to hear you enjoy our great specials and fast delivery service.
I was looking for lamb tripe for a sick dog.âŠ
I was looking for lamb tripe for a sick dog and as I live remotely it was becoming hard. Then a friend told me about pet direct and the staff there were very helpful. They even told me how to make an account and navigate around the website. The delivery was faster than I expected and the K9 dehydrated lamb tripe id excellent. Thank you.
2026幎5æ7æ¥
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Petdirect ããã®åç
Dear Jan,
Thank you so much for your âââââ review! We're delighted to hear that our team was able to assist you and that you found our website easy to navigate.
Excellent service and pricing with veryâŠ
Excellent service and pricing with very prompt delivery. Hassle free and totally reliable. Will definately be a ongoing customer.
2026幎5æ9æ¥
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Petdirect ããã®åç
Hi Martin,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our service, competitive pricing, and prompt delivery. Your support means a lot to us, and we look forward to seeing you regularly!
Petdirect is Fantastic
Petdirect is fantastic. They have everything I need for Phoebe. They are always willing to chat if needed. Thanks everyone for your wonderful care and help.
2026幎5æ1æ¥
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Petdirect ããã®åç
Dear Shirley,
Thank you so much for your wonderful review! We're thrilled to hear that you found everything you need for Phoebe and appreciate your kind words about our team.
Good value and pricing.
Good value and pricing.
Fast delivery with easy to use website ð ð
2026幎5æ1æ¥
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Petdirect ããã®åç
Hello Sandra,
Thank you so much for your glowing review! :blush: We're thrilled to hear that you found great value in our pricing and appreciated the fast delivery and user-friendly website.
Five Star Quality & Service
Outstanding delivery - fast and you can easily change the delivery date for sooner if you're running out of food! Wonderful customer service if anything goes wrong (it almost never does though). I now buy all things pet from pet direct.
2026幎5æ7æ¥
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Petdirect ããã®åç
Hi Kathy,
Thank you for your fantastic review! We're thrilled to hear that you appreciate our fast delivery and flexible scheduling. It's our commitment to ensure you receive the best service, and we're glad that our team could assist when needed. Your loyalty means the world to us, and weâre delighted to be your go-to for all things pet!
Great Experience. Ordering was easy and delivery wasâŠ
Ordering was easy and delivery was super fast. Product, cat litter box, is well made and the high sides stop the scatter of the litter. Entry is easy for the elderly ruler of my house...happy feline, happy family.
2026幎5æ8æ¥
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Petdirect ããã®åç
Hi Sheryl,
Thank you so much for your wonderful review! We're thrilled to hear that you found the ordering process easy and the delivery fast. It's great to know that the cat litter box is perfect for your feline Overlord and helps keep your home tidy.
Great Shop
I really like this shop. The staff are always attentive to my requirements and give my dog a warm welcome. Their specials are always good.
2026幎5æ3æ¥
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Petdirect ããã®åç
Dear Ann,
Thank you so much for your wonderful review! We're thrilled to hear that you and your dog enjoy visiting our shop and appreciate our attentive staff and special offers. Your kind words mean a lot to us, and we look forward to welcoming you both back soon.
Outstanding Service & Fast Delivery
Outstanding service and fast delivery within Auckland. Ordered 4pm on a Thursday and was delivered by 10am the next day. They were able to price match a competitors price without any issues. Wide range of stock available at good prices. Their new app is very seamless and easy to use as well. Highly recommend.
2026幎5æ8æ¥
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Petdirect ããã®åç
Hi David,
Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with our service and speedy delivery. It's great to know that our price match and app features are meeting your expectations. Your recommendation means a lot to us.
Fast shipping
Fast shipping, arrived day after ordering. Well packed, secure. Website and checkout a breeze to navigate. Loved that they have Afterpay!!
2026幎5æ1æ¥
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Petdirect ããã®åç
Hi Tracey,
Thank you for the âââââ review! We're thrilled to hear that you enjoyed your shopping experience with us, from the swift shipping to the easy navigation of our website. It's great to know that Afterpay was a helpful option for you.
Amazing deals and super-quick delivery
Amazing deals and quick delivery. Can't ask for a better Pet Service
2026幎5æ8æ¥
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Petdirect ããã®åç
Dear Emma,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our amazing deals and quick delivery. Your satisfaction is a priority, and it means the world to us that you consider us the best pet service.
Fast & Reliable Service
Pet Direct makes shopping for my pets so easy. Their website is simple to navigate, and they have an amazing selection of food and treats. The service is top-notch, and my orders always arrive well-packaged and on time. Itâs great to support a 100% Kiwi-owned business that clearly cares about its customers
2026幎5æ6æ¥
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Petdirect ããã®åç
Hello Annie,
Thank you so much for your glowing review! We're thrilled to hear that you find our website easy to navigate and appreciate our selection of food and treats. Supporting our fellow Kiwi Pet Parents, as a wholly NZ company, is something we truly value, and your kind words inspire us to continue providing top-notch service.
Always great to shop at Pet Direct
Always great to shop at Pet Direct, amazing prices and fast delivery
2026幎5æ1æ¥
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Petdirect ããã®åç
Hello Nitin,
Thank you for your wonderful review! We're thrilled to hear that you enjoy shopping with us and appreciate our prices and fast delivery, we're grateful for your support.
Very good service all round.
2026幎5æ5æ¥
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Petdirect ããã®åç
Hi Phillip,
Thank you for taking the time to leave us a review! We're thrilled to hear you enjoyed our service. If there's anything more we can do for you or your pet, please don't hesitate to reach out.
Once again thanks Petdirect excellentâŠ
Once again thanks Petdirect excellent service great range of products great customer service excellent prices and fast delivery
2026幎5æ1æ¥
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Petdirect ããã®åç
Hi Carol,Â
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with our service, product range, and prices. Our team is committed to providing fast delivery and top-notch customer service, so it's great to know we're hitting the mark. We appreciate your continued support and look forward to serving you again soon!
Best regards,Â
The Petdirect Team
Products
Products, price, delivery, customer service are fenominal. This team are doing so many things right other companies could learn things from them. Wish we had one of their stores in the North but will definatly pop in on our way through Auckland and have a visit.
2026幎5æ4æ¥
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Petdirect ããã®åç
Ata mÄrie Mel
Thank you for your fantastic review! We're thrilled to hear that you're pleased with our products, pricing, delivery, and customer service. We appreciate your kind words!
Rude and pushy staff
Rude and pushy staff. Went to the mount Wellington store and kept trying to sell me the most expensive cat food when I was wanting something cheaper. made me feel like I wasn't good to my cats. won't shop here again.
2026幎5æ2æ¥
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Petdirect ããã®åç
Hello Huntley,
Thank you for sharing your feedback. I'm truly sorry to hear about your recent experience at our Mount Wellington store. Itâs never our intention to make you feel uncomfortable or pressured. Your satisfaction and trust are important to us. I will be addressing this matter with our team to ensure it doesnât happen again. Please feel free to reach out to me directly at support@petdirect.co.nz if you would like to discuss this further. We value your business and hope to serve you better in the future.
Warm regards,
Taylor
Customer Care Team, Petdirect
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