PetsPyjamas レビュー 

We made a booking with PetsPyjamas (PP) for two rooms for one night, paid and had a booking number. However, when we phoned the hotel direct to book a dinner reservation, they had no record of the booking or of any contact with PP. When we contacted PP they were mystified, but did verify with the hotel that there was no booking and no space. PP tried to offer an alternative that was not suitable, but there the assistance ended. So it was lucky that we contacted the hotel direct otherwise we would have arrived and not had a room to stay in, and it was annoying that we were then left with only about 48 hours before our stay to find alternative accommodation.
Not only were we disappointed to be let down with the booking, but then further disappointed by the unsympathetic response from the call handler to the predicament that PP had created.

Excellent service by Joanne, she even helped me when I was having issues booking.
3rd time using pets pajamas and will continue to use them

The booking was easy and we are looking forward to our anniversary break.
The lady's dealing with the booking are true ambassadors for your company

Yet again excellent service from this company that we have been using for a number of years. We were faced with a dilemma due to one of our dogs becoming unwell and approached PP for their help. Joanna was our ‘Pet Concierge’ and boy did she not disappoint! Not only was her support very rapid, she went out of her way to understand and respond to our issue. If only all companies took such a ‘can do’ and empathetic approach as Joanna and her company do. Thank you so much and without doubt we will be using PP again.

A good price and great that dogs go free so no extra expense to worry about. Zahraa was really helpful and found a good price for the hotel I wanted.

Booking was easy and Zahraa was very efficient and helpful . Will definitely use you again.

We have used pets pyjamas on several occasions and have always been impressed by how nice the accommodation has been. Too many times you find the accommodation is below standard because you have a dog. Joanne was very helpful and promptly followed up my queries 😀

I made my first enquiry with Pets pyjamas , and found the search very usueful . I did have a specific question about the room we wanted , and Ashley checked it out and got back to me very quickly . He also sent emails , offers and information. I appreciate feeling I have a consistent person looking after me , and the fast response. Very please with the price too !

Never used this service before but Ashley was very helpful. Thank you. I hope the weekend at the dog friendly hotel goes just as well

Great booking with Ashley! I had a very specific request for a hotel near Newton Abbot and he found somewhere straight away and got back to me to let me know.

Joanne was very helpful and efficient with our booking, website is clear and easy to use,we are repeat customers and this is the best way to book a trip and be confident that your dog is just as welcome as you are.

This company knows what customer service means and it is the reason why we keep on using them. Jo was brilliant and the entire experience both easy and seamless

First time using Pets Pyjamas, Joanne got back to me quickly advising my first choice wasn’t available and suggesting a 2nd choice which I booked. Very helpful and efficient, just what we needed to book a last minute break with our lab.

The holiday we had before was the best UK break we have had. A lovely hotel and super dog-friendly and for this trip coming up, I had questions on some things and Joanne was able to help/advise on every question without claiming something she didn't know the answer to, some things she then came back via email after checking and clearly I like this as we have already booked a second getaway.

So helpful to have the support when you are travelling with a less able partner and a dog! Great service from Joanne at Pets Pyjamas. She understood our needs and has matched this perfectly. Would definitely recommend. Thank you

We used Pets Pyjamas for the first time to book the Fox and Hounds Country Hotel in Devon. The hotel is set in a beautiful and remote location with lovely grounds. The interior is quite dated and the room we were given was not as expected, very tired with tatty furnishings and no basic touches you expect. There was talk of bowls etc from the website and other reviews for the dog in the room but we had nothing at all for him, lucky we took all our own. There was a single shared towel in reception but why would anyone want to use that! The door of our room did not shut properly and you could hear other guests in the rooms either side and in the corridor, we spent the time in our room whispering as a result. The team were very welcoming but our dog quickly became overwhelmed as he could not relax in our room nor in any of the public spaces. Nobody would give him any space. Sadly there were several dogs off leads in the grounds and one attacked our puppy leaving him very nervous of other dogs since. We booked with a meal plan but the £35 supplement would not cover two courses and an alcoholic drink. When our dog would not settle in the restaurant we ended up having to sit in a separate room following complaints and continuous glaring from other guests who did not have a dog. Unfortunately as our dog was so overwhelmed and we were made to feel so unwelcome by fellow guests, we left just 4 hours after checking in. The staff tried to provide solutions to make us stay, by moving us the next day and letting us dine alone for all meals, but we felt this was more about money than our pets wellbeing and this experience has put us off of wanting to use pets pyjamas again or indeed, stay in another “dog friendly” hotel. We were offered a complimentary return stay but after such a negative experience and being made to feel so uncomfortable that we could not stay, it was insulting to be offered this as clearly non of our feedback was taken on board!

*UPDATE* - 50 days after our stay we have finally been refunded following reopening the matter with another and much more understanding, customer service representative at pets pyjamas.

Can't wait for our trip! From making an initial phone call to Pets Pyjamas to receiving Joanne's proposal was just 20 minutes - that's fast!

When I asked for a quote it was sent through very quickly by Joanne. She detailed everything we wanted and was quick to send through an alternative price when we changed the dates.
I will definitely not hesitate in using them again.

Prompt response to a problem I had making a booking payment. Jo friendly and very helpful

Ashley was so helpful and made it all very easy. Looking forward to our trip